Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Lufthansa boarding is certainly easier and organized, staff is courteous always. But they can offer better food and definitely better selection of movies onboard. Also, all airlines offer two baggage’s for an international trip except Lufthansa. That needs to be reconsidered. Overall, a good trip. Thanks!
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
The flight itself was incredibly smooth. It's normal for myslef on a nearly 12 hour flight to not be comfortable in a seat for that long. Nonetheless, the crew was superb and effecient. Thank you.
Airport jammed with delayed flights, especially of the cheap airlines
Second meal was a terrible veggie sandwich. They should have had at least a second option to pick from.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
The flight was delayed by 4 hours, we lost all our connection flights and what started as a 17 hour trip turned into 28 hour trip
I missed the flight!!!! , they left me !
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "I was not allowed to board the flight."
Miinukset: "Consistency of communication online and at the airline counter about who is able to fly right now."
Miinukset: "Everything went well"
Plussat: "The aircraft was barely half full."
Miinukset: "Delay due to fog at LHR, but this is not the fault of the airline"
Plussat: "Drinks served on flight. Comfortable seats."
Miinukset: "The crew was extremely rude. One in particular was very racist in the way we were treated and the way she would talk to white travellers. My 3 year old child was not provided meal after 2 reminders and I had to argue and fight for it. I was forcefully given Asian vegetarian meal when I had made no special meal requests."
Miinukset: "Luggage did not arrive."
Miinukset: "I don't know"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Miinukset: "1hr 20 minutes late"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Plussat: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Plussat: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Miinukset: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Plussat: "Great crew, great flight, food and drinks was awesome"
Miinukset: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"
Plussat: "The staff and food were exceptional!"
Miinukset: "It was delayed an LH didn't allow enough to allow me to catch my connecting flight"
Miinukset: "Cancelled flight."
Plussat: "On time"
Plussat: "Nice crew, The flight was on time."
Miinukset: "Food was sub-standard with very limited drink varieties."
Plussat: "Friendly and efficient staff."
Plussat: "The crew was fantastic and very kind the entire flight."
Miinukset: "We left nearly two hours late (all the while sitting on the plane) and once we finally got to Newark airport nearly the entire plane waited almost two hours to get our luggage."
Plussat: "This is about kayak. There's no relationship b/w kayak and lufthansa. Booked my flight through kayak going was okay but returning back was messed up. Kayak booked it in such a way that my schedule was from lagos to Frankfurt to Zurich to toronto without considering the fact that I needed a transit visa which I was not aware of as no one to advise me ahead of time . I ended up paying additional $750 CAD just to change my itinary. This was a very sad experience will never use kayak or recommend to others. My booking number is T28V67. They should have customer service agents to advise people."
Miinukset: "Kayak did not provide useful information regarding my flight and does not have contact centre like call center where customers can reach an agent for further assistance. When I contacted lufthansa was asked to contact kayak but no number for kayak"
Plussat: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Plussat: "Very nice staff at the gate and awesome media selection on the plane."
Plussat: "Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs . Food okish, coffee / tea were good, tomato juice not good, did not try the wines. Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them. I watched a couple of movies released this year that I wanted to see. Good job Lufthansa!"
Plussat: "Great crew very attentive."
Miinukset: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"
Plussat: "Timely and clean"
Miinukset: "No entertainment"
Miinukset: "Better boarding procedures. Everyone lined up at once and it took forever. What happened to boarding by rows? Also, paying an extra $35. for booking a seat is a total rip off. I usually fly Air France and have never had to buy a seat in coach."
Plussat: "Great service, food service nice"
Miinukset: "SMALL seats! Many people did not fit into the seats!!"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Nothing horrible experience"
Miinukset: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"
The boarding crew was rude, everything was disorganized with lack of information.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Miinukset: "No suggestions."
Plussat: "Very nice airplane and pleasant crew"
Plussat: "Services is good ."
Miinukset: "Food can be better"
Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Plussat: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Miinukset: "I flew economy and all was good and appropriate to the level."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Miinukset: "Everything was OK"
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "very nice crew"
Miinukset: "my baggage was lost"
Miinukset: "I congratulate the KLM crew!"
Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"
Miinukset: "Don’t be late"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "Reasonable space in economy class seats"
Miinukset: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Plussat: "The crew are amazing! Attentive and friendly."
Miinukset: "The seats could have been bigger."
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Miinukset: "Lost all our bags so couldn’t ski"
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."
Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Plussat: "Friendly in-flight personell"
Miinukset: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."
Plussat: "Arrived Early!"
Miinukset: "Left Late :-)"
Miinukset: "The streaming service didn’t work"
Plussat: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Miinukset: "Flight departing late."
Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"
Plussat: "Everything. A truly faultless experience!"
Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "Everything. Staff incredible."
Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"
Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Plussat: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Miinukset: "Cabin noise and air conditioning too cold, didn't sleep well"
The plane was filthy again
I had checked in requesting Special assistance. They claimed they didn't see it. On leaving Naples I confirmed that this notice existed. I recently had hip surgery and am suffering from severe autoimmune disease on immunosuppressive therapy. I was not assisted or allowed to go through Fast Track (while my booking clearly stated this) resulting in me having to run a huge distance on foot. I arrived in extreme pain and limping just before missing my flight. If there hadn't been a fight with another passenger and the company (hence delay in boarding) I would have lost it for sure. Unacceptable.
Bag drop was a joke. 40 minute queue from the moment the system opened at 4.20am. 2 hrs pre flight is not enough time to get a full plane of passengers through on time before the gate closes. Only 6 of the 10 stations were open and the staff looked like they really didn't want to be there. We were lucky, other people not so much as the staff were panicking to get everybody through. Flight was its usual mediocre self. Just budget cattle moving.
The price should be cheaper.
Fast, good loads in and out, totally worth of price.
Miinukset: "Less time at the AirPort after landing"
Plussat: "Flight was 20 minutes early."
Plussat: "Crew were good. Boarding seemed to be good. When we eventually got going the flight was good and very quick (35mins)"
Miinukset: "We sat on the plane for 1 hour without moving anywhere as there was a discrepancy with the numbers they thought they had and the list (or something). When we were cleared for take off we then had to get in a massive queue before we could leave."
Miinukset: "Seat rows are close together"
Plussat: "Short flight"
Miinukset: "Give free water"
Plussat: "All great and ontime"
Miinukset: "All good no issues"
Plussat: "Got us from a to b."
Miinukset: "No announcements or apology for lateness of slight by 1hr 15 mins No tunnels direct to plane from gate. Long flights of stairs from gate to tarmac. 10 minutes queuing on tarmac to board plane. No priority for those like us with child under 3 yrs we were always in the back of the queue. Coach from plane to terminal twice overfull and nowhere to sit with 2 year old child with slippery and wet floors. Lack of seating room uncomfortable journey. Vastly overpriced food and drinks on plane, not priced in £s so unable to pay."
Plussat: "We got there eventually"
Miinukset: "No updates on why we were late. Then checked us in after the time of them posted delay just to make I stand 20 minutes outside in cold enough temperatures that you can see your breath. Why bring us outside? Ryanair is horrible"
Plussat: "Cheap price"
Miinukset: "Late boarding and twenty minutes late taking off then no staff to meet the plane when it landed in Stansted for 40 minutes so I missed the train I was booked on which cost me more than the return flight to renew my train ticket"
Miinukset: "Hidden charges, over crowding, baggage limits just a complete rip off."
Miinukset: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
Miinukset: "When booking we paided an extra fee to reserve our seats. However when I tried to activate this option, it was not possible. There was an extra charge.... Then it was back and forward between the life chat and the contactform. Each of them pointing to each other to find a sollution.... guess what... nobody did"
Miinukset: "The time of the layover between a Ryanair flight that requires you to check baggage and then pick up from the carousel, go through customs, and an Aer Lingus flight that you then had to check into at the Aer Lingus desk (online check in was not an option) and go BACK through security IS NOT HUMANLY POSSIBLE. This was a huge waste of time and money and I do not recommend using two airlines, especially not if it involves RyanAir and the Manchester airport. I have to cancel reservations that I will not be able to make the rest of the time I’m at this destination. Moving flights cost me €60 and missing my reservation at an escape room is an emotional cost that cannot be compensated. Very unsatisfied."
Plussat: "Quick easy and cheap"
Plussat: "Quick and efficient staff."
Miinukset: "Whole. Families split up , inc young children, one group of ten spread all round the plan. Just two of us me row 27 better half row 8 ! Only Jet 2 do this too to punish you for not paying to sit together."
Miinukset: "The plane left very late and we landed 12.30 am"
Plussat: "All boarded easily and managed to take off a little early from PIK which also meant landed early in IBZ. No probs on the flight."
Miinukset: "Had to dust off seats of spilled Pringles from previous flight. And floor was covered and hadn’t been hoovered or even a dustpan. No biggie but wasn’t as clean as it could have been."
Miinukset: "The fee to check in at the airport was absurd. There is no reason that they should not have been able to accommodate me when I was unable to check in online. The luggage is incredibly expensive as well."
Plussat: "Shut my eyes, and woke up when the plane landed."
Miinukset: "Don’t like the underhand Ryanair pricing"
Plussat: "Crew, Airpiort Check in Staff, Boarding & Special Assistance Team are excelent. Would travel anytime with them and would recommend."
Miinukset: "Food is not good & food prices are a complete rip off. Better making a packed lunch it tastes better and a fraction of the cost. Hold luggage is a bit expensive. But the bad points can be said for all budget airlines. But the good points can't be said for most budget airlines. So we'll done Ryanair on these."
Plussat: "I liked that we received an alert mail from them several days in advance telling us to check in and pay for our checked luggage. Bags paid for in advance were reasonably priced."
Miinukset: "Clerk could not print boarding passes at the airport check in counter. Four clerks at check in counter, but only one could check in passengers for our flight. Long, outside walk from the plane to the terminal in Budapest."
Plussat: "Plane new and flight good. Plane landed on time. Crew pleasant"
Miinukset: "It was cancelled with less than 24 hours notice."
Plussat: "Getting home so fast"
Miinukset: "Unrespectulful customer"
Plussat: "At least we arrived at our destination intact."
Miinukset: "Cabin attendant (male, manning the aft galley) bumped into my knee while rushing down the aisle, and stopped to yell in my face -- I was asleep at the time. 0/10 will not fly Ryanair again."
Plussat: "Simple budget flight. You get what you pay for."
Miinukset: "Unexpected manual checking of bag into hold. I hadn't packed with that in mind and was concerned about breakage and the fact that my bag had no lock. But the bag survived intact."
Plussat: "The employee were very nice."
Miinukset: "The plane was late getting off the ground, no where to put our bags"
Plussat: "inexpensive and quick flight so did not mind the tighter space"
Miinukset: "after all the fuss I heard about the airline, they never checked bag sizes or weights for anyone! the gate agent could not figure out how to login to start the boarding process, prolonging the on-boarding process"
Plussat: "Everything was quick and efficient from check in to baggage pickup."
Plussat: "Good coffee (for £3)"
Miinukset: "Flight was delayed for an hour. Looked like the crew were a bit overworked."
Plussat: "Only the cheap ticket"
Miinukset: "Only one check in desk at the terminal with one member of staff!? Flight was late for about an hour! 15-20min is fine but one hour plus sitting on a runway for a long time is unacceptable. Especially in my case as I had a connecting flight to Nis and two hours between them. With one hour delay it was really a challenge to catch another flight. £25 charge for a 15kg bag I too much. I'd be more encouraged and travel more often with the ckeck in bag if that would cost 15-20£ but I anymore at this price"
Miinukset: "The website to check in was confusing, bombarding with other fees so when I saw the option to check in later I never completed online check in. Plus I was on vacation already in another country with limited internet. I was unaware that I would have to pay a 50 euro fee per person for not checking in online! I was assigned a seat in the last row of the plane while my travel companion was all the way in the front."
Plussat: "The flight was okay."
Miinukset: "One of the attendants was very rude to my group leaving Ireland. We had previously checked in to our flight but didn't have our boarding passes printed. Instead giving us direction, she sent us away to figure out how to get our boarding passes in an airport we had been in."
Plussat: "Ticketing staff were friendly and helpful."
Miinukset: "The LANDING was the WORST I have ever experienced...frightening."
Plussat: "Was not able to fill out this survey on my IPAD, but I would have given it a great rating."
Plussat: "Overall experience was very good. No hassle whatsoever. Will definitely use Ryanair again."
Plussat: "Flight on time"
Miinukset: "There was my first flight in Ryanair. My cell phone didn't work well, specially email and I didn't check in on Ryanair before flight. Additional, I travel with oversize luggage by theirs standards. Then I paid the price almost 3 times more for that flight, so be prepare before boarding on low budget airlines."
Miinukset: "over an hour late with poor communication. charged 3€ for a small bottle of water. ridiculous."