Nice entertainment system, but got stuck. For more than half of the flight it was stuck. Couldn't watch anything. What's the point of having it?
Flights departed and arrived on time at each destination. First time ever!! I was shocked and happy!
I had to fly standby to get home otherwise I’ll have to spend another whole day in Atlanta they scheduled me on a flight 24 hours later from the one that I originally was scheduled on only because Delta canceled the flight
We were in a hot plane for over an hour with a screaming child. No cold drinks offered just an excuse of they were waiting on a printer
Major miss in rescheduling causing us to miss flight.
It was s as good service.
Plussat: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Plussat: "The plane arrived in Atlanta ahead of time and thus we were able to start boarding earlier than usual. The gate agent kept the process in order and moved the boarding process along nicely. The pilots also got us to Baton Rouge 28 minutes ahead of schedule which was appreciated. Nice flight."
Miinukset: "Same issue with getting passengers seated once on the aircraft and then getting their luggage stowed takes too much time."
Plussat: "Prompt boarding and departure."
Miinukset: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Plussat: "Funny crew members and very friendly captain"
Plussat: "Quick, on time flight. That’s always good!"
Miinukset: "Lead attendant spoke so fast that he was hard to understand."
Plussat: "Flight attendant"
Miinukset: "Bathrooms were filthy"
Plussat: "Lovely crew. The food was tasty."
Miinukset: "It would’ve been nice to make up some flight time in the air from the 4 hour delay and multiple gate changes that were all announced too late to delay a trip to the airport :("
Plussat: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Miinukset: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Plussat: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Miinukset: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Miinukset: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Plussat: "They ran out of my preferred menu choice for the first meal. Martha went out of her way to bring my first choice for the second meal, which was very thoughtful. Nancy brought my friend an extra meal."
Miinukset: "I thought there would be more new releases to watch, but overall the selection was good."
Plussat: "The crew was amazing, the seats were medium on the comfort range."
Miinukset: "More comfortable seats and more leg room!"
Plussat: "Gave information about delay clearly and gently"
Plussat: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Plussat: "Good crew."
Miinukset: "Very tight spaces. No tv."
Miinukset: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Miinukset: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Plussat: "Excellent Service."
Plussat: "Very friendly crew"
Miinukset: "Lack of subtitles on available movies & series"
Plussat: "Great. Love first class whenever price allows."
Plussat: "Great service!"
Plussat: "Had to sit in the middle row and I wasn’t given the option to get an aisle sit during check in."
Miinukset: "No flexibility for seats"
Miinukset: "It’s was the best flight in my life"
Plussat: "Boarding was easy"
Miinukset: "Small seats with very little room and no ability to recline"
Plussat: "Boarding was easy"
Miinukset: "Plane seats were very small and did not recline. Only one bathroom on plane"
Plussat: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Plussat: "WiFi and free tv shows"
Miinukset: "My seat wouldn’t recline"
Plussat: "Clean plane, friendly staff and timely departure."
Miinukset: "Waiting to get off the plane. Other customers moving too slow"
Plussat: "The EXIT seat with nothing in front of me."
Miinukset: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Plussat: "Everything was excellent"
Miinukset: "Excellent job and keep it up"
Plussat: "Flight crew was friendly."
Miinukset: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Plussat: "Crew was friendly and helpful"
Miinukset: "The cheap seats were… well cheap. Not enough leg room"
Plussat: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Miinukset: "You charge me twice. Call me 416 888 4387"
Plussat: "Great experiencing getting on and off the plane"
Plussat: "Excellent crew and comfortable flight"
Plussat: "Majority of the crew was pleasant"
Miinukset: "One flight attendant was EXTREMELY rude to me for no reason"
Plussat: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Miinukset: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Miinukset: "Was required to gate check my luggage through to baggage claim."
Plussat: "on time. great flight attendnant"
Miinukset: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Everything was excellent, crew was fabulous. Everything went perfect even with all the holiday delays we had heard about in the media.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "The pilot kept us well informed after boarding of delays, etc."
Miinukset: "Boarding process was chaotic with no concern for social distancing. Speaker system in gate area was so distorted it was very difficult to understand the gate attendants announcements. Cabin attendant acted as if he were bored and would rather be home in bed; he gave no acknowledgement or greeting to passengers upon boarding."
Plussat: "They held the plane for us due to the air tram malfunction at DFW!"
Miinukset: "offer coffee at least"
Plussat: "Seats felt thin"
Plussat: "Crew was super helpful."
Miinukset: "Seats could use better cushion"
Miinukset: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Miinukset: "2.5 hours late taking off."
Miinukset: "Just about everything"
Miinukset: "1 hour 30 min late taking off."
Plussat: "Easy check in and boarding"
Miinukset: "Flight was delayed 45 minutes while sitting on runway"
Plussat: "The crew tries."
Miinukset: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."
Plussat: "Service was American average. Not necessarily a good thing, but it could have been worse."
Miinukset: "Seats with more leg room required for people over 6' tall."
Plussat: "Quick flight with no delays"
Miinukset: "Cramped seating."
Miinukset: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"
Miinukset: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
Miinukset: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
Plussat: "We’re able to get a different flight after ours was re-scheduled several times."
Miinukset: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."
Miinukset: "Commuter jet boarding at DCA is going to stink until the new terminal is completed. Just is."
Plussat: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Plussat: "One plane had comfortable seats, with adjustable headrests."
Miinukset: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Plussat: "Boarded well but held for late connecting passengers, which is fine with me."
Miinukset: "Crew less than pleasant it seemed."
Miinukset: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Plussat: "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
Miinukset: "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."
Plussat: "Excellent experience despite short weather delay. Outstanding flight crew"
Miinukset: "Unable to access the internet. It was American flight, not Alaska flight"
Miinukset: "delays were horrible."
Plussat: "Take-off and landing were smooth."
Miinukset: "Was not able to track the progress of the flight on the monitors No entertainment Seats do not provide comfortable leg room"
Plussat: "Pleasantly surprised by AA. I would definitely fly AA again"
Plussat: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"
Miinukset: "Comfort, timeliness."
Plussat: "Arriving on time"
Plussat: "All prompt boarding smooth flight early arrival"
Plussat: "Seats were overall comfortable, food was adequate, flight attendants where nice, and great selection of movies."
Miinukset: "We weren't able to choose seats at time of booking and AA gave my fiancee and I seats on different parts of the plane; AA employee suggested we ask other passengers to switch with us, which is not convenient or preferable--it shouldn't be difficult to put 2 people next to each other on such a large plane; almost 3 hour delay made a really long flight (over 10 hours) even longer causing us to miss our connecting flight; boarding passes where reissued but we had to pay extra baggage fees since AA transferred to a different airline and didn't provide vouchers or other ways to cover baggage fees which where originally covered by the ticket; new boarding passes didn't include our TSA precheck status which was on our original boarding passes, so would have had to go back to ticket counter to get boarding passes reissued or go through regular security line--both inconvenient and time consuming-- would be nice if AA paid more attention o these details"
Miinukset: "Tight seats, return was late missed connection had to spend the night in Charlottte."
Plussat: "Crew, and price"
Miinukset: "Old style aircraft with little room and common screen"
Plussat: "Great service from flight attendants and smooth flight, take off and landing."
Plussat: "The fly departed on time"
Plussat: "Everything about the crew and the in-flight amenities was comfortable and well-planned. The flight attendants were friendly and responsive and the plane was clean and comfortable. I felt that there was enough legroom even in economy."
Miinukset: "The entertainment system lost power in my section about 30 minutes into a ten hour flight, and while some of that time was spent sleeping I wasn't even able to turn on the reading light. I know the flight attendants tried several times to restart the system and I appreciate that, but there were several dark lonely hours spent waiting for dawn."
Plussat: "Crew was friendly and professional."
Plussat: "Staff try ed not much they could do"
Miinukset: "Eventually arrived i. Raliegh after a full day or arranging and crazy stress. Not sure I'll fly American again."
Plussat: "Boarding process was easy"
Miinukset: "Extremely cramped seating for such a long flight and there was no food or entertainment. when my daughter got sick, crew seemed put out by having to help."
Plussat: "They got us seats on a Latam flight later in the day."
Miinukset: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Miinukset: "Same as previous response."
Miinukset: "The plane was just too darn hot and the fans were barely working. All of us were melting."
Plussat: "He united crew in Chicago were awesome, they got us on a much quicker connection home! Great customer service"
Plussat: "Crew was ok"
Miinukset: "Had to wait in plane for over 1/2 hour coming and going to Denver!!!"
Miinukset: "Baggage handlers in Honolulu let you down. We arrived 10 minutes early but absolutely no bags in baggage claim for more than 30 minutes"
Plussat: "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
Miinukset: "Leg room!!!!"
Plussat: "The cabin was actually warm & toasty...used to it being chilly. Knocked everyone out for the flight. Staff was friendly & professional"
Miinukset: "It may have been a little too warm."
Miinukset: "Volume of the PA was so loud it was painful"
Miinukset: "Unprofessional rude United staff"
Plussat: "It’s existance. Informative capt."
Miinukset: "Late almost 3 hours. Sketchy bev service. 50 seat RJ."
Plussat: "No delays for flight, despite weather."
Miinukset: "Lack of legroom or recline in seats. I know it’s economy, but come on. We’re not sardines."
Plussat: "boarding and landing excellent time."
Plussat: "Tells me every step, ethat I need to take, without waisting time!"
Plussat: "The crews were very kind and friendly."
Miinukset: "I bought a ticket for ANA but my flight was United. It was ok but I payed extra to get flight with ANA so I was disappointed a bit."
Plussat: "The flight attendants were very welcoming"
Plussat: "Friendly crew, decent food, good entertainment options to make the flight feel shorter."
Miinukset: "United delays."
Miinukset: "No drinking water was offered on the plane from Pittsburgh to Washington DC."
Plussat: "Service Cleanliness Food Entertainment Boarding"
Miinukset: "Length of Flight"
Plussat: "Enjoyed only the comfort didn't get woken up for snacks and the crew members weren't very welcoming"
Miinukset: "I enjoyed Only the entertainment"
Miinukset: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
Miinukset: "Late departure; tiny, smelly plane; cranky flight attendant."
Miinukset: "A 1 hr Flight was delayed 2 Hours! Missed a special event because of it. Will never fly United again!"
Plussat: "Crew was very friendly"
Miinukset: "Having to wait"
Plussat: "Crew was fine"
Miinukset: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Plussat: "Great experience overall"
Plussat: "It was not overbooked and had plenty of space"
Miinukset: "Wifi and food prices were a little too expensive"
Plussat: "On time departure and arrivial"
Miinukset: "I reserved a window seat and I had a middle seat."
Plussat: "The crew was nice. Coffee was great."
Miinukset: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
Miinukset: "We had confirmed reservations to go visit my daughter and son in law in Nashville. We had purchased tickets to see a concert in Nashville. We missed the concert and a full day of planned activities. We were bumped off the flight although we had confirmed reservations. So we decided to drive and incurred hotel charges. We will be driving back home and will incur hotel charges on the way home. We had to pay for gas and wear and tear on our car. This has been an awful experience."
Plussat: "Super effiecent and time save to get home."
Plussat: "The flight was great."
Miinukset: "The turbulence was the worst part"
Miinukset: "Delays sand discomfort!"
Plussat: "OK until we boarded."
Miinukset: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."
Miinukset: "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."
Plussat: "Flight was on time departing and very early for arrival."
Miinukset: "Boarding agents and cabin crew didn't convey a friendly tone. Multiple announcements made about keeping the boarding lanes clear and roller bags needing to be checked though some space in the overheads remained available. A full flight in the same plane from Denver seems to have plenty of overhead space, but a full plane leaving Atlanta runs out early?"
Miinukset: "No complaints"
Plussat: "I liked that I was given spacious accommodations for myself and my service animal."
Miinukset: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
Plussat: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Plussat: "The attendants were pleasant and professional. The flight was safe. The chicken curry meal was small but delicious, and the Belgian chocolate truffle ice cream fantastic."
Miinukset: "Very tight cramped seating;"
Plussat: "Great flight, but to clarify, it was United."
Plussat: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Miinukset: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"
Plussat: "Crew was honest. Provided ice water."
Miinukset: "Prop plane didn't have air conditioning (flight 4989) thank God it was only 45 minutes and FA provided ice water."
Miinukset: "cold I the cabin - leaky vent by my legs in 3D"
Plussat: "Boarding was fast, enough overhead compartment room, loved the wifi and free inflight entertainment"
Miinukset: "I didn't like the crying babies on board or the little girl that kept kicking my seat , otherwise it was a great flight."
Plussat: "Entertainment options were varied and kept the flight interesting."
Miinukset: "The check in process did not allow us to select seats until we got to the airport so we had to sit separately."
Plussat: "Quick and Quiet is how I would describe the flight."
Plussat: "Got here"
Miinukset: "Lost luggage"
Plussat: "Relatively cheap flight... Key word is "relatively""
Miinukset: "You are literally only paying for a seat on a plane on this airline nowadays... No food, 1 drink + 1 water refill, cramped space, no checked bags... Should I continue? And come on: YOU NOW HAVE TO PAY FOR IN-FLIGHT ENTERTAINMENT (if there is any at all)?!?!? This is just getting ridiculous."
Plussat: "The flight attendant was cheerful."
Miinukset: "Logistics. Please figure out how to board a plane on time and have a gate available upon arrival. Neither of these happened for this flight."
Miinukset: "Had to take a different flight"