Etsi halvat lennot reitille New York $[81-Suomeen

"Courteous and helpful. Comfortable, spacious seats. Arrived quite late which put pressure on connecting flight. Ground service to mitigate the late arrival was almost nonexistent and the one person I found to ask for help was rude and not the least bit interested in being of service."

Plussat: "👍"
Miinukset: "👍"

Plussat: "Service is good"
Miinukset: "If 5 pounds is over to figure it out and go thru and next time will doit Wright"

Miinukset: "Everything was great, service was awesome! Thanks to everyone!"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "The airplane was brand new and the service was very good."
Miinukset: "The ground handling team was very rude and they refused to help me and they acted very aggressive for no reason"

Plussat: "Boarding that’s all."
Miinukset: "Food, crew, entertainment they should upgrade the TV very important it’s very outdated but Istanbul airport is awesome."

Plussat: "The food was awful. Cold sandwiches all the way. Frozen drinks. No hot drinks at all."
Miinukset: "Change the variety of the food same as other airlines do"

Plussat: "The crew was very helpful even though English is not their first language."
Miinukset: "Maybe the food expections."

Plussat: "i like the food and movie choices."
Miinukset: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."

Miinukset: "Check in is insanely long. Terminal 1 at JFK as usually Absolutely terrible. Line to go thru TSA is exacting 40 min at 12 am Midnight. We pay so much (in the price of our ticket) to be treated as cattle !!!"

Plussat: "The staff member who checked me in was very friendly"
Miinukset: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."

Miinukset: "The business class seats on Turkish fully recline which is my top criteria. The window seats don't have direct aisle access though. The food was good as always on the flight. The weakest part of their offering is in the entertainment area where the movies are out of date and the TV series haphazard."

Plussat: "On time flights. Free entertainment. Good food. God plane."
Miinukset: "Nothing, really."

Plussat: "That was extremely nice of the company that we had that little package with toothpaste, toothbrush, pillow, slippers etc. Very happy about that."
Miinukset: "I wish I could have access to wifi on the plane, to tell my family how I was doing."

Plussat: "Everything"

Plussat: "Everything else but seats."
Miinukset: "Seats are very small and there is not much room even though I am only 5.4 and 140 pound."

Plussat: "Excellent service. Very tasty food."
Miinukset: "Too many voice announcements, interfering with the entertainments system."

Plussat: "Food and service in business class were splendid."
Miinukset: "Absolutely nothing!"

Plussat: "Food was great. Crew was nice overall."
Miinukset: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."

Plussat: "Food on flight was good, captain was good pilot"
Miinukset: "Flight from NY to Thessaloniki had a medical emergency. Plane was diverted to Manchester Airport in England to help patient on flight. This caused over 3.5 hour late arrival into Istanbul. This caused me to miss onnnection flight. There was very poor information or guidance by staff once we arrived into airport. I had to walk long long distances from the gate without assistance. I had requested wheelchair assistance considering I just had spinal cord surgery and In need of assistance. I was forced to stay over night in Istanbul and waited over 12 hours next day in airport for next available flight to Thessaloniki. I missed my brothers wedding night and could not be his best man for wedding from ordeal which was not fair! I also payed a premium price close to 1000k USA dollars for flight I could of booked many tickets with such a long layover and extra expenses buying a visa and food for half the fare I payed. This was not fair especially when a plane is diverted for medical emergency! To top it all off being a medical doctor I loaned and assisted staff with passenger and offered my consultation. services to emergency medical physician whom was called by crew for help and finally which reccomended to divert flight to Manchester to assist the passenger In crisis! Your welcome Turkish Airlbes Kindly Dr Tamir Kharouba MD"

Plussat: "The food, comfort and wine on Turkish Airlines was wonderful."
Miinukset: "Turkish Airline’s needs to improve their online experience. Please just pay someone to fix it - you don’t have the city of Los Angeles as a option for home address. In case TA’s web developers are reading this, Los Angeles is the city with LAX in it. I guess you don’t have to know every city, but maybe download a complete list of cities and use that? There are lots of open source options and I can help you, if it gets confusing. Or, alternatively, allow users to type their city with a keyboard. Scrolling through every city in the state of California is not easier than typing Los Angeles. Especially when arriving at Los Gatos and thinking “wait... did I miss it?” That’s not the only thing wrong with your website, but start here. Look Turkish airlines is wonderful, I’m just saying that it was hell actually buying a ticket and signing up for your rewards program."

Miinukset: "Screaming babies"

Plussat: "The landing"
Miinukset: "The crew nasty stwarts"

Plussat: "All the staff was polit"

Miinukset: "We r a family of 5 and we did not seat together this Waht bothers the most of the trip that they couldn't put us together"

Miinukset: "seats a bit tight"

Plussat: "Service was excellent Food was delicious..."
Miinukset: "Everything was perfect..."

Plussat: "Turkish airlines is the only airlines I fly with for many reasons. Their quaility is a lot better than most of the airlines out there. ( I've flown with many) Although it does tend to be a little bit more expensive it's deffinetly worth it in my opinion."
Miinukset: "However, unfortunately I have noticed a decline in their service. The food was not as great as it usually is. I had salmon and it was very dry. With the amount of money given to the flight they could have paid attention to it more. It also happened to be my birthday on the flight and my friend who was flying with me called the airlines to ask if there was anything special that can be done. Happily they said that they did do celebrate birthdays and anniversarys. Sadly though nothing was done. Overall was it horrible I would say no but they are starting to loose quality"

Plussat: "Everything was great. Service. Very comfortable. The staff was great"
Miinukset: "N/A"

Plussat: "Crew, food, beverages, and entertainment were very good."
Miinukset: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "The seats were okay and entertainment was okay. But other than that -"
Miinukset: "Don't sit in row 27. You will be the last people on the plane served...unfortunately that means that the row behind gets food about 45 min before you do. And overall - it took about 4 hours to get our first meal."

Plussat: "I have to say that I flew with different companies in my life, Turkish surprised me with the extra luggage and the quantity of food ( I am vegan and they gave me 2 yummy vegan meals). Also the sear were more comfortable than I expected"
Miinukset: "First of all the staff needs to work on their customers service. The flight was 1 hour and 45 min late and I had another flight to get in Istanbul to get to my final destination. I almost did not make it. The staff never gave us an explanation about what happened at the JFK I flew for 10 hours scared and stressed out. I asked the staff if it was possible at the time of landing to get out with the business class or somehow to get out before everybody else, but they were completely useless. Also in the middle of the flight a woman started feeling very bad. She had an intense migraine because of the high pressure, clearly the woman was not used to fly very often. The poor woman was ill and the entire crew was surrounding her. 7 ppl standing in the way of customers, a male attendant touched my shoulder with his private parts at least 5 times. Also every time they passed by the would hurt my shoulder or my arm with out even apologize. What kind of customer service is this? Forgetting about all the other passengers? Creating a situation of panick just because of how unprofessional they are? You can be the most comfortable or cheapest airline company and add all the luggage and food you want but if your crew doesn't know anything in customer service the customer will fly with a different company next time!"

Plussat: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."

Plussat: "I really enjoyed having all of my concerns over delayed flights and possible missed connections rudely dismissed or outright ignored."
Miinukset: "Flight was over an hour late boarding and spent nearly 45 aboard the plane waiting to depart. No updates from the staff about our departure status or boarding status throughout the almost 2 hour delay. Got an email from Turkish airlines about this issue and they claim the flight was only 25 minutes late departing. Exaggerations occur sometimes when people are inconvenienced so I checked my call logs and social media accounts and found I completed multiple phone calls and status updates from New York over and hour after Turkish airlines tells me I left. One of us is lying and at this point I'm inclined to agree with facebook that I was still in JFK airport an hour after my flight was scheduled to leave when I updated my status to gripe about the delays."

Miinukset: "I t would have been much better to have a faster check in process"

Plussat: "Almost everything but the checkin process at JFK with Turkish Air agent speaking poor English and casting doubt that everything is going to be fine with my trip. Instead she was reacting "the rules are changing every day" and didn't not weather I should need visa for my native country (?!) although I have showed I was born in that country (Macedonia) and the holders of US passports (which I am) -- do not need entry visa to that country. Everything else was good or excellent -- especially food and airplane crew."
Miinukset: "The checkin process at JFK with Turkish Air agent at JFK (New York) on May 24 - 2017."

Plussat: "Price, Price, Price"
Miinukset: "Keep going KAyak"

Plussat: "Nothing"
Miinukset: "I have had flight from New York to Tel Aviv with connection through Istanbul. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service. I was lied/misled/attacked by Turkish airline employees in the gate and in the transfer desk. I would never recommend taking Turkish airlines to anyone"

Plussat: "Entertainment was great and so was the food. Boarding process was quick"
Miinukset: "You dont have your own air vent and regardless of how much money they make from your ticket, they try to conserve in air. Asked multiple times because myself and everyone around me were fanning themselves off, staff didn't care and temperature didn't change."

Plussat: "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
Miinukset: "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."

Plussat: "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
Miinukset: "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."

Plussat: "The crew on the flight were very nice"
Miinukset: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."

Miinukset: "The flight attendant was kind of rude. They ignored what I would say when the drinks came around. Also, one of them would try to hurry me and always tap on my shoulder instead of just saying "excuse me""

Miinukset: "Because of delay they left me to sleep on the airport in Istanbul. I am pregnant and nobody didn't wanted to help me at transfer desk. Last time in my life with Turkish Airlines."

Plussat: "The food and staff were great. The seats were rather comfortable and the flight was very pleasant."
Miinukset: "The entertainment system was of an older style wherein we had a choice of 3 movies and 7 "radio stations" across 15 or so "TV channels" rather than the fuller suite of entertainment options I'm used to on a Turkish Airlines flight."

Plussat: "Entertainment on long haul flights is top notch. Selection is incredible just bring your own headphones if you wanna be able to hear anything. Food is the best out of any other carrier. I've seriously been to full service restaurants with less tasty and well prepared foods."
Miinukset: "Seats are hilariously small. I know you're thinking "they're all like that." They're NOTHING like any other airlines. I've flown the following for reference: Lufthansa Air Swiss Delta Air France Air Arabia Saudi Airlines Egypt Air and a couple more I can't think of right now. I'm a very medium sized build and really short (5' 6") and I was so uncomfortable I wanted to (and probably will) cancel my return flight with them. My wife's back is still hurting from that flight. The staff are just plain awful save for 2 flight attendants. Out of 2 flights so far. I was told afterwards that this is commonplace when flying Turkish Airlines. For fairness sake I should mention that both Egypt Air and Saudi Airlines were worse. Whatever money you think you're saving by flying this atrocity you're gonna be spending on fixing your neck and back. Spend the extra and go with Swiss or even Delta. Avoid this rubbish"

Plussat: "overall the flight was good. but it is unbelievable that someone else sat on my seat and the crew could not sort it out."
Miinukset: "the ground handling was not good."

"Old plane. Zero leg room. Dour staff. Turn lighting on repeatedly on redeye - spend half the time making useless announcements. Impossible to sleep even if you were in 1st class."

"I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received."

"Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!"

"It would have been nice to be served some water"

"1/2 late for no reason"

Plussat: "HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO!!!"

Miinukset: "Snacks, and drinks"

Plussat: "Good service amazing crew clean airplane good cleaning protocols"
Miinukset: "Everything was good"

Plussat: "Very friendly thank you!"
Miinukset: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"

Plussat: "Amazing crew!"

Plussat: "One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules."
Miinukset: "The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row."

Plussat: "Muy buen servicio y puntualidad"

Miinukset: "Bad social distance"

Plussat: "great flight, good social distance and empty seats in between"
Miinukset: "really nothing, it was as good as possible in these times"

Miinukset: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."

Miinukset: "Great flight"

Plussat: "No middle seats. Crew was nice. More space for people."
Miinukset: "The ceiling next to the spot lights or calling for help was dirty. I was expecting everything to be wiped. I turned my air fan on, and my there were some brown spots on my hands. And I looked up, it was dirty up there."

Miinukset: "Flight crew did not enforce mask mandate"

Miinukset: "Socially distancing worked well on the plane because the middle seats are not occupied, snacks are bagged and the head flight attendant was funny and gave an inspirational message on the PSA at the gate and when we landed."

Plussat: "live tv, watched the formula one race"
Miinukset: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"

Plussat: "good flight, inflight menu and movie library"
Miinukset: "rude bag drop off kiosk"

Plussat: "Service by crew. I was flying economy but it was par to business class."

Plussat: "Nothing"

Miinukset: "Good"

Plussat: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Miinukset: "Delta One is a bit jaded on this flight."

Miinukset: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."

Plussat: "The flight crew was very competent and welcoming."
Miinukset: "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."

Miinukset: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."

Plussat: "Friendly, efficient crew"
Miinukset: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."

Plussat: "Flight was early into New Orleans"
Miinukset: "Flight had a lot of turbulence"

Plussat: "Staff and flight were good"
Miinukset: "The chicken dinner was mediocre"

Plussat: "Service"
Miinukset: "Nothing"

Plussat: "very nice and willing stewardesses"
Miinukset: "tragic little place for legs, lack of space"

Miinukset: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"

Plussat: "The flight for getting us therw"
Miinukset: "No food and no entertainment"

Plussat: "I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well."
Miinukset: "I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years."

Plussat: "Nothing"
Miinukset: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."

Plussat: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Miinukset: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."

Plussat: "Very comfortable and didn't feel cramped. Quick flight."
Miinukset: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."

Plussat: "Giid free sandwixh. Very good entertainment system. Good seats."

Miinukset: "Force me to take a bad seat"

Plussat: "I didn't like much about this flight."
Miinukset: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."

Plussat: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Miinukset: "No free wifi."

Plussat: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
Miinukset: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."

Plussat: "Some of the ground staff was trying to be helpful."
Miinukset: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"

Plussat: "That I made it to Dublin"
Miinukset: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."

Plussat: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Miinukset: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."

Miinukset: "Almost everything"

Miinukset: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."

Plussat: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Miinukset: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."

Miinukset: "Not much. This airline hit all points of the travel experience with consistently high quality execution."

Plussat: "Everything's just fine"

Plussat: "Crew, cleanliness"
Miinukset: "I did not see while purchasing that the tickets had “no luggage included” and was charged $100 per item at check-in."

Miinukset: "When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!! No help, no support Thanks"

Plussat: "The food (two full meals) and amenities provided by Aeroflot was wonderful. Staff was helpful on the flight and provided us with plenty of drinks."
Miinukset: "We boarded the plane at the time the flight was supposed to depart without explanation as to why there was a delay. Then we sat on the plane for two hours without explanation again. Landed 45 minutes after the originally planned time. Our connecting flight to athens was going to depart in 15 minutes, but left us and 58 other passengers. Poor communication to the passengers and then poor communication or help from the airline. If they would’ve waited 15 minutes, 60 people could’ve made their connection. Instead we have to wait 6-7 hours to board another flight. The customer service at the Moscow airport was sad... only two people at the desk for 60+ customers needing new flights because of their unexplained late departure."

Miinukset: "US bought carry on case been requested to be checked as a second baggage piece for $100 fee. And then both opened lost and not reached destination."

Plussat: "Crew was great"
Miinukset: "They lost my luggage and zero leg room for economy seating for anyone over 5’10"

Plussat: "Because the flight was canceled"

Plussat: "seats ok but only because the plane was not that full"
Miinukset: "tv movies was terrible hard to use"

Plussat: "i liked everything besides what i wrote ///"
Miinukset: "1if my screan worked 2 i asked them to find me one that works said yes thou never returned"

Miinukset: "Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!"

Plussat: "Food on Aeroflot is good these days and the flight staff is very competent."
Miinukset: "Check-in staff on this given day was not at all sympathetic."

Plussat: "Nothing"
Miinukset: "The flight attendants were slow and unprofessional. It took 3 hours to get dinner. Other airlines manage to feed passengers in Economy within an hour on the similar flight. But the worst part was that my luggage went missing. After it was found nobody let me know so it was just sitting there for three days before I could get a hold of someone. And then after multiple calls they finally said it would take another 5 days to be delivered 200 miles. So I ended up having to go get it myself. Not as much as an apology from them. Aeroflot is absolute garbage. Stay away from them."

Plussat: "The flight was on time. The crew was friendly and helpful. The food was fine for such a short flight."
Miinukset: "Boarding process was not well-organized. Specifically, there was no announcement of the boarding starting or continuing. You just had to know when it's supposed to start and show up at the gate. Boarding is general, without any division by rows or groups, which means people in row 6 and in row 20 board at the same time, creating a long line. This slows down the boarding process and causes frustration in less patient people."

Plussat: "Food is excellent, you get slippers and eye mask, they even have tooth brushes in the bathrooms!"
Miinukset: "Tiny space between the rows, especially for overnight fight - I couldn’t sleep"

Plussat: "Crew was nice and helpful."
Miinukset: "They sent me an email to check in online, so I did checked in one day previous to my flight but it is a waste of time because you still need to make a huge line to check in again and get the printed boarding pass."

Plussat: "Clean nice excelente seat"
Miinukset: "Very difficult airport No information"

Plussat: "Everything about this direct flight from JFK to Moscow was excellent. Boarding went very smoothly as they were strict about loading from the back to the front of the plane. Anyone who tried to circumvent this was sent back to their line. The food was not memorable but perfectly fine and we got 2 full meals— dinner and breakfast— plus several beverage services and a snack. The entertainment interface works well, although they could offer more movies and tv series for sure. The seats are very comfortable and have decent leg room—although I am only 5’2. The crew was exceptionally professional and pleasant. The bathrooms are larger than standard and they offer disposable toothbrushes. Some of my friends made jokes about our flying Aeroflot, but their perceptions are clearly outdated. This is a very good airline from this flight experience. I hope it holds up on our return."
Miinukset: "Maybe they could offer more viewing options on their entertainment menu."

Miinukset: "I booked my tirkcet online - and when I happily got to the airport and tried to check in - AEROFLOT personnel saw my reservation but actually ticket wasn't issued - so I was standing there with all my luggage and no ticket. already spent money on taxi cabs etc all I could do was to buy ANOTHER over expensive ticket - with loads of stress. when I landed in russia I received a cancellation notice from Flight Network. this is unacceptable and I am very disappointed that I have to spend so much extra money in the end and wasted so much of my nerves and time!"

Plussat: "OK entertainment systems, professional crew"
Miinukset: "Next flight I'm gonna pay extra for extra leg room, felt like a tuna fish in a fish can"

Miinukset: "My flight got cancelled. We waited 2 hours inside of the plane and waited on a line at the register for another 5 hours. Horrible service from the airline. I was not willing to fly with them anymore."

Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."

Plussat: "Was able to make a change to an earlier flight and pretty much slept the whole way. And the flight was New York to Moscow. No problem at all."
Miinukset: "Nothing."

Plussat: "the crew was very good but the food was very bad frozen can't eat it is will never fligh again with this flight"

Plussat: "Very professional and friendly crew. Great flight, great pilots."
Miinukset: "Lunch quality (second meal)"

Plussat: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Miinukset: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."

Miinukset: "1. Notified with robo-call about cancelled flight on Saturday. "Your flight cancelled, we're sorry, bye-bye"; 2. NYC office closed till Monday, phones are not working, so, you're not gonna get any help from those guys; 3. Most of JFK phone numbers listed at aeroflot.ru are not working, there was answering machine working on one and I left a message, still waiting for call back (it's Monday now); 4. Had to call Moscow office, after 56 minutes waiting on the phone I was re-scheduled to Wednesday."

Plussat: "The crew staff on the flight was good--no problem whatsoever."
Miinukset: "The security clearance took more than an hour and I missed the next flight from Moscow to New Delhi. Despite repeated request from the staff, I received no expedited clearance. The line moved at a very slow pace. This where the problems started. I was blamed for the delay and was told that my ticket has been cancelled and was asked to buy a new ticket at an excessive price. The staff at Moscow airport was really rude and worked at a such a slow pace. I was fourth in the line and yet it took me more than three hours to talk to the person. He simply took 2-3 minutes and faulted me for the missed flight. I was told to come up with money or simply live on the terminal. After a grueling arguments for more than 5-6 hours, finally I was given another flight. I did not waste even a minute in reaching to the terminal. I did not even use restroom. I felt repeatedly insulted by the Moscow Airport staff of Aeroflot. They kept on talking about the rules and faulted me for being late."

Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."

Miinukset: "Lost my luggage."

Miinukset: "I had received a boarding pass to the gate #15 and was waiting next to that gate for the boarding. Sheremetievo changed it to the gate #2 and call my last name with completely wrong pronunciation. When I realized that my plane is leaving I had to run more than 1 mile to the gate #2 for the 3 min. You have to be a world champion to do it in time so I was 2 min late. The company forced me to buy a new ticket for $100 from Moscow to St Petersburg and said that they never recognize that that is their fault. Several other people were late to that plane."

Miinukset: "We boarded our flight in a timely manner. We sat in our very uncomfortable seats and were unpleased to discover that we did not have any in flight entertainment due to a major glitch in the in the screen systems. The flight attenders offered to scatter us around the airplane to no avail. More than half of the airplane was without entertainment and no options for alternatives. No one should be stuck on an crowded airplane fo 9 hours with nothing to do."

Miinukset: "Very unprofessional crew."

Plussat: "The crew's response to help distract/entertain the child The crew's efficiency in boarding, in stowing luggage & serving"
Miinukset: "The parents request for me to move my seat to the upright position despite the family having the entire row of seats available for them to rearrange their positions within. The crew initially asked me to upright my seat, but upon realizing I was out of space they asked the family to respect my allotted space as well. There was no in-flight entertainment - boo! The food... Interesting at best. And my assigned crew for food service purposefully did not offer refills on my water and it was impossible to get his attention!"

Plussat: "awesome - planes, staff, food, all great - smooth, courteous and friendly. The best airline!"

Plussat: "That I survived"
Miinukset: "I paid Kayak and it's intermediary justfly.com extra money to sit in a window seat. I wound up sitting in the last row, middle seat, with a broken TV that was "rebooting" the whole flight. I couldn't recline my chair because I was up against the back wall. When I politely said that I paid more for a window seat, and asked to look for an empty seat, the flight attendant brought over a security guard, and warned me that if I continued to "complain", that I would be asked to leave the plane. I kept my mouth shut, and demanded my upgrade fee back from Just Fly after the flight returned. Very rude crew."

Miinukset: "Crew member named Alexander was very very rude with us and other family. When we asked for his full name to file the complaint he refused to give his last name I believe crewmembers should be trained well and know how to communicate with the customers .very very disappointed"

Miinukset: "The plane is narrow. They want to get as many people as possible on the expense of the comfort. Everyone is literally sitting on each other's lap. For the whole 9 hours there were no entertainment on board. The monitors on the left side of the plane didn't work. My kids went nuts! The flight attendant offered me to catch the technician who inspected the plane instead of complaining to the crew. Really??? I wanted to read a book, but didn't have a light over my head. Also the technician's fault. I don't think I'll ever fly this company again. I'd rather pay more and have a good experience."

Plussat: "Good entertainment system."
Miinukset: "Never saw any alcohol on flight except wine with dinner. Did I miss something? Also - boarding bus to take passengers to second leg of trip to Warsaw was an ordeal. We stood 20-30 minutes before the 10-15 bus trip on a bumpy road to the plane. Thought I was headed to the gulag!"

Plussat: "Food was pretty well portioned. Good selection of music and movies, including some good Russian/Soviet classics. Much smoother ride than Aeroflot's other widebody products. Ice cream for breakfast."
Miinukset: "Flight attendants were smiley robots. Drinks and meals served at absurd intervals from each other - never at the same time. Exactly one alcoholic beverage service all flight, and no choice but to go and ask in the galley for anything else - including water. Thin seats that slide forward in addition to reclining. The literal worst boarding and replacing procedures - almost an hour of standing and waiting first in the terminal, then in the aisles. Better hope you speak Russian if you need anything."

Plussat: "Food and crew"
Miinukset: "Food and crew"

Plussat: "The first flight had a good crew, plenty of leg room and lots of entertainment"
Miinukset: "Seats are too narrow"

Plussat: "Очень вежливый и заботливый персонал, отличное обслуживание, профессионализм летчиков ( мягкая посадка и надежность в полете), прекрасное меню и организация питания в целом, чистота в салоне и туалете, обеспеченность всем необходимым в полете, возможность просмотра фильмов в полете. Класс самолета Боинг 777 нравится. В целом очень хорошее впечатление от полета, гораздо лучше, чем от полета на Дельта и Юнайтед в США."
Miinukset: "Неточность в исполнении расписания ( скорее всего не зависит от аэрофлота). небольшой выбор фильмов для просмотра."

Miinukset: "There were a group of people next to me talking and laughing loudly through out the whole night. I asked one of the stewardesses if she could speak to them but should wait 20 minutes so that its not obvious that it was me who was complaining. She repeated what I said and assured me she will take care of it. Instead she came over to them 2 minutes later and then turned to me and said everything will be ok. Of course they continued being rowdy the whole night. The flight was ruined as I could get no sleep. Will think twice before going with Aeroflot again"

Plussat: "Finnair was generally comfortable with good service and food provided. When we landed in NYC our flight was late and looked like we may not make our connection. An agent met us with our boarding passes printed and gave us an expedited slip that allowed us to get through the lines faster. Because of that we made it to our connecting flight."
Miinukset: "The airlines lost our luggage at the end of the flight. Because of this we had to stand in line and subsequently missed our bus home. The next one came an 90 minutes later. The luggage has been gone more than 24 hours already and still not returned."

Plussat: "Every attendant was very kind and willing to help with my lack of Russian language skills"

Miinukset: "My luggage was lost due to a delayed connecting flight, also serviced from Aeroflot. It took more than 72 hours for Aeroflot to finally locate my bags and get them to me. The communication with them in the process was pathetic and practically non-existent. The office I had to speak with every day was only open for 2 hours in the evening, and they typically didn't answer the phone, and even hung up on me once. They had very little visibility to where my bags were and for 48 hours kept a lie going that the bags were with a courier service when they actually were not. I had to actively badger both Aeroflot and ONC Express courier for 72 hours to get my bags back. I'm certain I would not have received by the end of my trip if I didn't stay on top of them as much as I did. They had no interest or concern in getting the bags returned to me until they were hearing from me every day."

Miinukset: "Our flight left late causing us to miss our connection in Moscow. Because of the missed connection, we also missed at least a half day of being able to tour and enjoy Barcelona. Additionally, the flight attendants were not very friendly. The one person who seemed helpful was the woman at the Moscow airport who allowed us to use the phone to contact our hotel in Barcelona to let them know we would be arriving extremely late."

Plussat: "Good movies on board."
Miinukset: "Boarding was late, take off was late, I almost missed next fligt, my luggage arrived to my final destination only day later"

Plussat: "nothing special at all when compared to other companies."
Miinukset: "people standing for over one hour waiting to embark; when I told them about it, I was told that those people asked for it,; a kind of answer that was insulting to people's inteligence. I don't think people should stand for that kind of time, waiting to be called to embark. There was a lot of older people in that line but nobody did care. I definitely needed more space for my legs. The space offered was an insult to my body, it was almost a 21th century torture, specially when it was such a long flight."

"liian kylmä"

Plussat: "The seats were comfy and the pilots were skilled, food was average."
Miinukset: "The handles in between the seats could've been better by being able to be completely raised."

Plussat: "Keep it up with great services. !! Thank you!"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "Clean less of the plane"
Miinukset: "Entertainment system did not work at all"

Plussat: "Was on time! Not croweded!"

Plussat: "Hi enjoy the trip"
Miinukset: "No complaints"

Plussat: "Smooth flying"
Miinukset: "Choice of movies"

Miinukset: "Boarding was delayed. Missed the connection flight."

Plussat: "Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again"

Plussat: "I got an extra blanket."
Miinukset: "We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras."

Plussat: "Flight was good with no turbulence. Crew was professional and courteous."
Miinukset: "Problems with monitor, went down a couple of times. Would like a better movie selection. Food used to be better. Even the dessert was not what I used to get before. Felt like the legroom got tighter too."

Plussat: "Personal finnair were very unpleasant and offered me for 30 min flight to Tallinn wait 8.5 hours flight to Stockholm and coming next day afternoon. Everything was too bad. I had to get taxi and boat and coming in Tallinn. I lost time and money. I never going to use finnair and kayak again."
Miinukset: "Everything. Worst flight in my life"

Plussat: "Food and entertainment is good"
Miinukset: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Miinukset: "1. Ordered special meal but it didn’t come. Maybe because I took a ticket the same day. 2. Delayed in NY and as result missed my connection in Helsinki"

Plussat: "The flight and the crew was very nice, and the food was very good."
Miinukset: "Some phone people were very nice, some were not."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Miinukset: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"

Plussat: "Very nice staff. Probably one of the best flights"

Plussat: "it was just okay. nothing spectacular."
Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "A330 throne seat (2A) is nice and private."
Miinukset: "Flight attendant in business class was quite terse and rude."

Plussat: "calming environment, finnish style"
Miinukset: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."

Miinukset: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."

Plussat: "Fast connection in Helsinki!"
Miinukset: "Delay in JFK, old aircrafts and mulfunctioned entertainment equipment."

Miinukset: "Late takeoff caused me to miss connecting flight from helsinki to Tallinn"

Plussat: "modern aircraft, excellent service , nice crew"

Miinukset: "food"

Miinukset: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."

Plussat: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."

Plussat: "It was comfortable and smooth."
Miinukset: "It was all good."

Plussat: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Miinukset: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"

Plussat: "Airplane was nice."
Miinukset: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."

Plussat: "The flight was on time and everything ran smoothly."
Miinukset: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."

Plussat: "Comfort"
Miinukset: "Choice of movies"

Miinukset: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."

Plussat: "Crew attitude, food, bluberry juice, punctuality"
Miinukset: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"

Miinukset: "We missed are connecting flight"

Plussat: "They were on time"
Miinukset: "Low level service, quarrel at the check in about size of the hand luggage (fits all standards, excepts self imposed Finnair rule <8 kg). Poor to no service."

Miinukset: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Miinukset: "Delayed"

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "Amazing crew, fast boarding."
Miinukset: "Uninspired food. I was served the same meals 30 years ago."

Plussat: "I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great."
Miinukset: "I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me."

Plussat: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help."
Miinukset: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight."

Plussat: "Crew was business only."
Miinukset: "More engaged crew. The"

Plussat: "All good."
Miinukset: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."

Plussat: "No problems. I was satisfied"

Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."

Plussat: "Efficient and on-time service."
Miinukset: "Tiny seats that are inappropriate for international travel."

Miinukset: "We had three hour delay due to thunderstorms."

Miinukset: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."

Plussat: "On time and clean airline."
Miinukset: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."

Plussat: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."

Miinukset: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"

Plussat: "The crew was great and the food as well"
Miinukset: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."

Miinukset: "No food or even water"

Miinukset: "late. support afterwards was awful."

Plussat: "Timely & helpful"
Miinukset: "Nothing"

Plussat: "Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run."
Miinukset: "There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier."

Plussat: "Again, the flight was fine, and cabin crew was friendly"
Miinukset: "When I went to the SAS counter to print my boarding pass, the counter lady couldn't find my information. She left me at the counter and went inside to find out more info. Then when she came out, she started interrogating me forcefully, about why I got United involved with my check in for my first leg of the trip, because I am causing her to have all this extra work and etc. How dare she!!! First of all. I didn't want to involve United, the service counter at SAS was closed the entire time, and the flight on my first leg was operated by United, so i had no choice but to go to United. In fact I should be the one asking why I had to involve United in the first place. Where was SAS when I needed their help and guidance???? Why was their counter closed the entire time??? Such a poorly organized airline, I'll be wary to fly with SAS again."

Plussat: "Food, staff and video access was excellent."
Miinukset: "The seating was very uncomfortable and cramped!!"

Plussat: "Upgraded to business class"
Miinukset: "Flight delayed an hour & half"

Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."

Miinukset: "I didn't get any veg options for my dinner at all"

Plussat: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."

Plussat: "Entire crew very attentive!! We ate like Kings!"
Miinukset: "Long layover in Newark! My fault for not noticing when I booked it!"

Plussat: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Miinukset: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Plussat: "Made it safely to destination"
Miinukset: "Series of unfortunate events: 1. No air vents in seats. Plane was very warm the entire flight. My husband and I spent 6+ hours sweating in our seats. 2. Dinner was not served until 9:30/10PM. By the time we received our food in the back, it was cold. 3. For guests who wanted to sleep during the red eye, the lights were not turned off until after dinner and cleanup, which meant only 2 or so hours of sleep in dark."

Plussat: "Great movies. Lcd Screen is awesome"
Miinukset: "Somewhat unfriendly crew"

Plussat: "The airline is very professional and the crew were very courteous."
Miinukset: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."

Miinukset: "The flight arrived an hour late."

Plussat: "I was able to sleep most of the flight."
Miinukset: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."

Plussat: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Miinukset: "Can't think of a single thing."

Miinukset: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."

Plussat: "Even though I did not get the seat I paid extra for, it was a great flight."

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."

Plussat: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Miinukset: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."

Plussat: "The food, the comfortable seats, boarding."
Miinukset: "The entertainment options, very few movies, limited kinds of music"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Miinukset: "I needed a gluten free meal and found it rather dry and unappetizing."

Plussat: "Easy boarding"
Miinukset: "No food option, Drinks are not free(international flight), no toilet paper"

Plussat: "The food and movies were good."
Miinukset: "Didn't have enough money to sit in a seat with leg room."

Plussat: "Passengers nice"
Miinukset: "Food options not everyone eats chicken"

Plussat: "No delays, early landing which made my 50 minute layover seamless."
Miinukset: "I have no complaints"

Plussat: "Amazing service."

Plussat: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Miinukset: "Tight seats, lousy food, even for airplane food."

Plussat: "Flight is on time. Adequate amount of time to transfer. Boarding was smooth. On line check in site was simple and user friendly."
Miinukset: "Few selections of movies, and some have no subtitles. In order to select sests, I had to call."