Cusco hotellit lähellä ChocoMuseum

Plussat: It was an incredible hotel to stay in that was like a quite oasis in the middle of a busy, exciting town. The staff were lovely and were able to answer all of our questions. We would definitely go back there

Plussat: Loved the staff and excellent hospitality.

Miinukset: Too short of time to stay and enjoy.

Plussat: Location and fabikities

Plussat: Extremely friendly, detailed, and attentive service. A very luxurious stay and a delicious breakfast.

Miinukset: There's nothing not to like about this hotel! Everything was great!

Plussat: Everything, staff always ready to help. Walking distance to plaza de armas. Spa, must try Jhonatan, inca ruins to visit inside the hotel, the convento was built on top of two different cultures incas, and the previous

Plussat: Everything about this hotel is superb sand exceeded my expectations. The service and hospitality from each staff member was outstanding. Extremely friendly and comfortable environment. I’ll be back! :)

Plussat: Besides the shower, everything was perfect!

Miinukset: Shower not work as proper as it should, either too cold or hot

Plussat: Cant thank the staff enough. These people go above and beyond to help their guests. Really one of the best hotels in the world because of the people that work there

Plussat: Todella tyylikäs ja kaunis historiaa kunnioittava hotelli. Kauniit yleiset tilat ja huoneet. Huoneissa oli lisähapetus lisäksi tarvittaessa tuotiin huoneeseen hotellin ensiapuhenkilön toimesta happipullo, josta sai naamarin kautta lisähappea, auttoi päänsärkyyn. Ihana allasosasto ja spa sekä saunat. Loistava aamiainen. Erinomainen sijainti.

Miinukset: Hieman kalliin puoleinen, muutoin ei mitään moitittavaa.

Plussat: The location was excellent. The breakfast was outstanding. Check in was efficient and the rooms were ready and very clean.

Plussat: The hotel is beautiful and we really enjoyed it. We loved pachita the alpaca and her owner.

Plussat: Location, breakfast (amazing!) and staff

Miinukset: none

Plussat: Close to the City Centre

Plussat: Convenient location, good breakfast.

Miinukset: Payment & unauthorized charges issues which required contacting booking.com to resolve. At least once during conversations with reception about the issues I've seen another guest on a phone with their bank complaining for double charge - so I am definitely not alone in this.

Plussat: Nice hotel, staff helped us with all our problems, picked bustickets for us, breakfast was delicious, hot water in shower, very pleasure stay

Miinukset: The lady with souveniers and llama by the breakfast is little too much....

Plussat: Wonderful boutique hotel. Very welcoming environment sitting near the fire with the coca tea. Our room was a beautifully appointed suite with a nice little terrace. Excellent breakfast, with a wide selection of food in a nice courtyard.

Miinukset: We liked everything! Muchas gracias.

Plussat: Terrific staff, great location, beautiful refurbished manor, comfortable beds and nice showers, and the food is world class and standouts.

Miinukset: Nothing negative to say

Plussat: Super caring staff that foresees all your concerns and wishes, very supportive and kind. For example, they helps you to order a tour you like for affordable price just at night before the tour. You done need to worry much planning in advance. Speaking good English. They prepared “to go” breakfast for us twice in the early mornings when we had to leave before 6AM. The service really exceeds your expectations. The atmosphere is relaxing and stylish. Thank you

Miinukset: Maybe towels can be changed. However, we had a chance to compere the stay at a different boutique hotel in Cusco and all “negatives” about Andean wings is just a nice suggestion which a cannot overweight all positive experience.

Plussat: The cleanliness of the whole facility.

Miinukset: Have the coca tea drink available in the evening

Plussat: Everyone was super nice and friendly! The breakfast was delicious. It was convenient that they allowed us to store our bags while we hiked the Inca trail.

Miinukset: The location is a bit weird. I wouldn’t like to walk at night around the property

Plussat: Food menu was awesome. I literally had every item on the menu-great job chef Oscar. All restaurant, bar, reception staff very friendly & helpful and made you feel at home to mention a few both Oscars, Edy , Heiner, Wendy, and the guy who checked me out can’t remember the other names. Katrina the massage therapist..had the best massage ever especially after lots of hiking, it was the Muna’ one. Good location, walking distance to main square and good pickup/drop off for all my excursions. Beautiful hotel, great views and relaxing environment. I would definitely stay the again and highly recommend it.

Miinukset: No slippers & bath robes...really could have done with one especially on a 6night stay. No sanitary bags in the bathroom.

Plussat: Our second stay after our long hike! Good again and had onsite laundry for a small fee!

Miinukset: The restaurant was ok! The food selection could be a bit bigger

Plussat: Amazing location but slightly up hill! Luxury and quiet! Great service

Plussat: The staff and facility were great - exactly what we needed towards the end of the trip. They also have laundry services if needed.

Miinukset: Breakfast should be included, even if now the buffet option, for the amount you're paying per night.

Plussat: Extremely clean. Staff were very nice. Location.

Miinukset: - no windows therefore absolutely no ventilation - bathroom is divided in two different parts: on the one side the toilet and the sink and accross the corridor the shower. There was no doors that separated the bathroom from the bedroom - extremely noisy. You could hear what was going on in the other room as well as in the breakfast room.

Plussat: Size of the room

Miinukset: Laundry service lost some stuff and they were insisting that we didn’t put them into the laundry bag. We had to ask several times to check again and then they found it. They also charded minibar things we haven’t had. Very unpleasant bad service. The room (203 ‘king suite’ was located above the kitchen and the first two nights the room was vibrating heavily by the ventilation system of the kitchen. Don’t book this room!

Plussat: The room and the hotel are very clean, organised and comfortable. We stayed for one night for relaxing and we had a great time. You can not miss the jacuzzi that is included on the room fare. The breakfast is amazing, and the staff are very helpful

Plussat: My stay at the Esplendor Cusco was amazing. The rooms were very clean and spacious. I found the staff to be very helpful and knowledgeable and the location was perfect! I would recommend this hotel to anyone traveling to Cusco.

Plussat: It was clean.

Miinukset: As a solo traveller I didn't find the location of the narrow street very comfortable in the evening. The hotel lacked character. The rooms were quite stark and had very slippery floors!!

Plussat: Close to everything you need and want to visit and explore!

Plussat: Perfect location close to plaza de Armas Spacious rooms with the best shower I've had in Peru, great water pressure! We had a nice view from our room of the city. Didn't use it, but appreciated the possibility to cook your own meals because there was a kitchen. Good wifi everywhere. Provided multiple tours to book at the hotel. Super friendly staff

Miinukset: Private rooms not next to shared rooms, sometimes a bit too much people going in and out of the shared room next to us.

Plussat: The only good things about this place was the location and senior management - literally a 2-3min walk to the main square which was ideal for all occasions. Senior management were available to speak to, and offered a room upgrade once we complained about the multiple issues we had during our stay (no refund available as they make you pay the WHOLE amount on arrival at Selina... which should've have been a red flag from the moment we walked in).

Miinukset: I booked 2 rooms - one double and one twin, two people in each room. The twin room had a broken heater and a faulty lock, and the double room had a broken heater and the tap was leaking whenever it was used... you can imagine neither of these are ideal when the temperature in Cusco gets to the single digits... The staff were extremely rude - on arrival, there was no introduction as to what facilities were offered in the vicinity (e.g. nightly activities, where the kitchen / cinema room / outdoor space was etc.). We didn't have hot water for 24hours following the rainbow mountain trek - and we weren't communicated this. When we approached the staff about this issue, they constantly said "it will be fixed in an hour, don't worry... we can move you to the other Selina if you want to use the shared bathrooms 10minutes away by car...". This lasted 24hours. The breakfast staff were incompetent. The "Selina breakfast" which was included in the package when booking, was the same everyday. It was a nice breakfast (besides the regular undercooked eggs), however we had to wait anywhere between 20 minutes to 60 minutes EACH DAY for this to even arrive at our table. 4/5 days stayed there, they did not give us every item that was meant to be included (usually the hibiscus drink and the fruit), and the barista took about 15minutes to get you one coffee. The common area is very cold throughout the day as there's not really much insultation - so be warned of this. They also get loud at night with no staff telling people to quieten down after 11pm. Early morning treks are common so I would've thought, especially with very thin doors, the staff would appreciate this.

Plussat: Great rooms and showers.

Miinukset: The wifi didn't work.

Plussat: The hotels concept is really "hipster". I booked a room with a private bathroom and it was HUGE! The staff is very friendly and the food was good!

Miinukset: Too much noise going on. Other guest don't respect and there is a bar at the first floor with loud music. If you want to rest, then ask for a room all the way at the back.