Cusco hotellit lähellä Saksaywaman

Plussat: Trio of women traveling the Inka trail; lovely room with outstanding beds. Service was outstanding, to include hotel arranging for a clinic visit for one of us with an injury. Bar was good, breakfast was excellent. Spa also used, to include massage service.

Plussat: Fantastic hotel, in an old castle where you are still able to see or even stay in the old remains/style (certainly if you book the colonial rooms). Very very very luxurious and already amazing to walk through. Breakfast is amazing, a massive variety with a very high quality. Also a-la-carte possible. The colonial rooms are very spacious and look amazing and have a great view. Service of the hotel is exceptional and very high level.

Miinukset: At arrival we receive a number of extra's which are 'standard' included for specific rooms. However the extra's are not as nice as they seem; 25 USD gift card per day for the Spa is not really useful if everything is EXTREMELY expensive. All treatments are even twice as high as you would pay in The Netherlands. Secondly the one free Pisco Sour per person per day; if you don't drink Pisco Sour or don't drink alcohol at all, they are NOT willing to offer in alternative. This is really poor service. Thirdly; free internet (this is standard in ALL hotels in any large city in Peru). Lastly; other activities, if you request the hotel to arrange something you will pay 4 to 6 times as much as when you arrange it by yourself in the city. It was a nice experience, however completely overpriced. Not value for money.

Miinukset: Valitettavasti kaikissa huoneissa on kokolattiamatto. Ainakin joissakin huoneissa voisi olla parkettilattia. Olen jonkin verran allerginen, mutta pillereillä siitäkin selvisi.

Plussat: Hotel is very unique and beautiful. Staff were very helpful and friendly. Breakfast was good. I really enjoyed the ambien during the breakfast - beautiful pan flute music and a very lovely baby alpaca in the courtyard :-). Highly recommend.

Miinukset: none

Plussat: Very beautiful space with much history. Extremely good bedding and pillows, shower pressure was fabulous. Very nice breakfast buffet although service for tea and eggs was mediocre.

Miinukset: Our deluxe suite was facing a busy street and our bed was literally shaking from traffic on the street. I actually believed we were experiencing earthquakes until I realized the shaking had to do with the acceleration of buses on street.

Plussat: Location, view

Miinukset: At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).

Plussat: Excellent customer service

Plussat: Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy.

Miinukset: The hotel is a little old and could probably use a face lift.

Plussat: The breakfast was excellent with so many options of delicious food. The room and facilities are very comfortable and the near central square location was very important for walking around the old city.

Miinukset: nothing applicable

Plussat: very nicely appointed hotel with very attentive staff. We received very good recommendations for local restaurants with great food and very nice atmosphere. Packaged breakfast was ready for us in very early hours of the morning before our trip to Machu Picchu.

Plussat: Wonderful atmosphere

Miinukset: Like all converted convents not an ideal hotel layout- poky rooms and weird layout. They did a great job with what they had.

Plussat: Loved the staff and excellent hospitality.

Miinukset: Too short of time to stay and enjoy.

Plussat: Extremely friendly, detailed, and attentive service. A very luxurious stay and a delicious breakfast.

Miinukset: There's nothing not to like about this hotel! Everything was great!

Plussat: Everything, staff always ready to help. Walking distance to plaza de armas. Spa, must try Jhonatan, inca ruins to visit inside the hotel, the convento was built on top of two different cultures incas, and the previous

Plussat: Everything was great about this hotel - the location, the service, the rooms and the breakfast

Plussat: Hotel is built on historic site. The hotel location was very convenient to the center of town. Half an hour hotel tour is informative. My stay was comfortable. Breakfast was good.

Miinukset: none

Plussat: Nice facitities

Miinukset: On arrival they tried to charge us extra for services we did not require and they tried to say that it was compulsory even though in the booking confirmation it just said that it was not included and there was nothing to suggest it was compulsory. These were items such as a tour of the hotel, extra oxygen in the room, reduction for usind spa services (all of which we did not want) . After a lot of arguing they circummed and cancelled the charge. However in the meantime they had entered several different amounts on my credit card which they cancelled but my bank took these to be fraudulent transactions and blocked my credit card which required me to make a number of long distance calls to clear the matter. So when we were supposed to be enjoying our selves we were busy arguing with them and sorting their mess.

Plussat: The architecture of the convent is breath taking! The staff amazing and the rooms as well!

Miinukset: Everything!

Plussat: Cant thank the staff enough. These people go above and beyond to help their guests. Really one of the best hotels in the world because of the people that work there

Plussat: Todella tyylikäs ja kaunis historiaa kunnioittava hotelli. Kauniit yleiset tilat ja huoneet. Huoneissa oli lisähapetus lisäksi tarvittaessa tuotiin huoneeseen hotellin ensiapuhenkilön toimesta happipullo, josta sai naamarin kautta lisähappea, auttoi päänsärkyyn. Ihana allasosasto ja spa sekä saunat. Loistava aamiainen. Erinomainen sijainti.

Miinukset: Hieman kalliin puoleinen, muutoin ei mitään moitittavaa.

Plussat: This was an adorable boutique hotel with the friendliest staff! Our room was nice and comfy. The eating area was in the center of the hotel with a glass ceiling. On the second day at breakfast there was a local lady selling her wares with a real baby alpaca! We had breakfast one day and dinner one night and it was very tasty. Another great thing for us was that they happily kept our bags while we hiked the Inca Trail and came back for one final night before departing.

Miinukset: I can't really think of anything bad other than I wish we could have stayed longer!

Plussat: Fantastic staff, good location, large room, excellent breakfast

Miinukset: Room was bright very early, water was often warm at best and wifi was very poor in our room. For a room that is over $200 per night these should be much better

Plussat: -

Miinukset: It’s my second stay here and just found out I’ve let on the bed a bancnote of 200 soles. Called them to ask about. They said they did not find anything. Extremely disappointed. Moreover the Wifi is poor in the room + made a mistake on my breakfast I had to pay extra because out of schedule. But despite their mistake, I had to pay it !

Plussat: Staff was so nice to us. They even provided free airport transfer at the end of our stay:) breakfast is AMAZING!

Plussat: The service was just exceptional. The hotel went beyond : When we went early for a rainbow mountain tour, the hotel packed us an early meal box so that we could have it in the bus. Furthermore, the lady in the middle who sells alpaca goods in the morning is actually very reasonably priced, wat better than the market. Most people don't talk to her because they think she's expensive but it's totally worth buying from her. She also allows you to touch the baby alpaca for free as well. Definitely worth talking to her.

Plussat: Nice hotel, staff helped us with all our problems, picked bustickets for us, breakfast was delicious, hot water in shower, very pleasure stay

Miinukset: The lady with souveniers and llama by the breakfast is little too much....

Plussat: The property has amazing customer service and go beyond. For example, the property gave us boxed breakfasts when we went out earlier to catch for the rainbow mountain t

Plussat: Close to center, all shopping and restaurants

Miinukset: Beds are very small. My husband and I had to share full size bed, our son had to sleep on sofa bed- not very comfortable for a pretty expensive hotel. Rooms are very small and can’t open windows all the way, felt suffocated and my husband had to get oxygen every night, he just couldn’t get enough oxygen in the room

Plussat: Very charming converted monastery. Close to the main square. My stay was comfortable.

Plussat: The location is good, and you can go to the Plaza de Armas around 3 or 4 minutes on foot. I like to recommend to walk around the hotel, so you can see the famous stone basement of Inca era everywhere. The taxi fare to airport is 20.

Miinukset: Drain of the bathtub was clogged!! I was allocated at the second floor of the new parts of the building, so I was not able to enjoy the view from the room...

Plussat: The building of the hotel is very good. I stayed at second floor of old part, and the room was very nice with high ceiling. The location is also good, and you can go to the Plaza De Armas around 3 or 4 minutes on foot. I like to recommend to walk around the hotel, so you can see the famous stone basement of Inca era everywhere. The taxi fare to airport is 20.

Miinukset: It is better not to expect the view from the room. The drain of the bathtub is not good.

Plussat: First of all staffs are very friendly, helpful, polite and professional. Great location. Close to everything. It makes my trip a lot easier. Love the ambiance of the hall with those arm chairs very relaxing.

Miinukset: The towel for shower is really too big. Unnecessary that big. It’s heavy and inconvenient if I want to wrap around my waist .

Plussat: Loved that there were lots of common areas both indoor and outdoor to spend down time not stuck in hotel room during the day and evening. Staff was very helpful and friendly. Location and neighborhood were just perfect, not right on the main plaza but close to everything, and a short taxi ride toboth the airport and train station. Fantastic breakfast.

Miinukset: Pillows not so comfortable, but thebeds were very comfortable.

Plussat: Convenient, character, high quality with staff who were accommodating. Sporting an interactive courtyard that provided opportunities to relax, work or chat.

Plussat: Kaunis hotelli erinomaisella sijainnilla. Erittäin hyvä aamiainen. Siistit huoneet. Standardhuoneiden sisustus oli pikkuisen vanhanaikainen, mutta hinta edukas niin ei haitannut. Muutoin mukavat ja siistit ja toimivat huoneet. Rauhalliset huoneet, mitään melua ei kuulunut tieltä tai muualtakaan. Hotellin yhteiset tilat historiallisen kauniit. Tulisin tähänkin hotelliin uudelleen.

Plussat: Beautiful hotel near the main square, nice amenities, comfortable rooms

Miinukset: Nothing

Plussat: Bed was comfortable. Very clean overall. Breakfast was a little limited but good.

Plussat: We loved the lobby and historic charm, wonderful breakfast, great location where you can walk to everything and delicious restaurants near by. The rooms were large, comfy and beautiful. Overall I would stay here again and recommend the hotel.

Miinukset: They don't have dual temperature control so without AC we were very uncomfortable while sleeping. We opened our window and it does get chilly at night but we were at ground level facing an alley way therefore no breeze. We requested a fan which helped but it was loud.

Plussat: Location great. Room comfy - huge comfy bed and great power shower. Great breakfast.

Miinukset: Squeaky floorboards in room. Early check out time of 9am.

Plussat: Property was great. We had superior room which was huge! Facilities were great. Real fast was included and good too. Really great location in Cusco. San Pedro markets are at the end of the street. Handy supermarket on the corner too.

Miinukset: Bed was a bit hard but that’s being picky.

Plussat: Good location and nice rooms. Breakfast (included) was good.

Miinukset: The front desk staff were not the most friendly or helpful, otherwise no complaints.

Plussat: My stay at the Esplendor Cusco was amazing. The rooms were very clean and spacious. I found the staff to be very helpful and knowledgeable and the location was perfect! I would recommend this hotel to anyone traveling to Cusco.

Plussat: Location

Miinukset: No space in room - insufficient cupboard space and no place to hang towels.

Plussat: Great location, amazing breakfast, very clean and great attention to detail. Graciela from the front desk wen above and beyond to assist us in everything we needed, amazing service! Very pleased, we’ll for sure return

Miinukset: It can get a bit noisy at night but nothing out of the ordinary in a hotel.

Plussat: Great location, decent breakfast, good value for the money

Miinukset: The extra large bed was actually made up from 2 beds which made it not really comfortable. There was no way to open the windows and get some fresh air.