Cusco hotellit lähellä Cusco Cathedral

Plussat: Trio of women traveling the Inka trail; lovely room with outstanding beds. Service was outstanding, to include hotel arranging for a clinic visit for one of us with an injury. Bar was good, breakfast was excellent. Spa also used, to include massage service.

Plussat: Upgraded to beautiful suite. Everywhere was walkable. Bathrooms offered outlets with your choice of voltage. The breakfast accommodated late and early risers. The property itself was worth wandering and exploring.

Miinukset: I wish I had received an email about the tour offerings before I arrived so that I could have planned my days with those in mind.

Plussat: Fantastic hotel, in an old castle where you are still able to see or even stay in the old remains/style (certainly if you book the colonial rooms). Very very very luxurious and already amazing to walk through. Breakfast is amazing, a massive variety with a very high quality. Also a-la-carte possible. The colonial rooms are very spacious and look amazing and have a great view. Service of the hotel is exceptional and very high level.

Miinukset: At arrival we receive a number of extra's which are 'standard' included for specific rooms. However the extra's are not as nice as they seem; 25 USD gift card per day for the Spa is not really useful if everything is EXTREMELY expensive. All treatments are even twice as high as you would pay in The Netherlands. Secondly the one free Pisco Sour per person per day; if you don't drink Pisco Sour or don't drink alcohol at all, they are NOT willing to offer in alternative. This is really poor service. Thirdly; free internet (this is standard in ALL hotels in any large city in Peru). Lastly; other activities, if you request the hotel to arrange something you will pay 4 to 6 times as much as when you arrange it by yourself in the city. It was a nice experience, however completely overpriced. Not value for money.

Miinukset: Valitettavasti kaikissa huoneissa on kokolattiamatto. Ainakin joissakin huoneissa voisi olla parkettilattia. Olen jonkin verran allerginen, mutta pillereillä siitäkin selvisi.

Plussat: Hotel is very unique and beautiful. Staff were very helpful and friendly. Breakfast was good. I really enjoyed the ambien during the breakfast - beautiful pan flute music and a very lovely baby alpaca in the courtyard :-). Highly recommend.

Miinukset: none

Plussat: Very beautiful space with much history. Extremely good bedding and pillows, shower pressure was fabulous. Very nice breakfast buffet although service for tea and eggs was mediocre.

Miinukset: Our deluxe suite was facing a busy street and our bed was literally shaking from traffic on the street. I actually believed we were experiencing earthquakes until I realized the shaking had to do with the acceleration of buses on street.

Plussat: Location, view

Miinukset: At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).

Plussat: Excellent customer service

Plussat: Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy.

Miinukset: The hotel is a little old and could probably use a face lift.

Plussat: The breakfast was excellent with so many options of delicious food. The room and facilities are very comfortable and the near central square location was very important for walking around the old city.

Miinukset: nothing applicable

Plussat: very nicely appointed hotel with very attentive staff. We received very good recommendations for local restaurants with great food and very nice atmosphere. Packaged breakfast was ready for us in very early hours of the morning before our trip to Machu Picchu.

Plussat: Wonderful atmosphere

Miinukset: Like all converted convents not an ideal hotel layout- poky rooms and weird layout. They did a great job with what they had.

Plussat: Loved the staff and excellent hospitality.

Miinukset: Too short of time to stay and enjoy.

Plussat: Extremely friendly, detailed, and attentive service. A very luxurious stay and a delicious breakfast.

Miinukset: There's nothing not to like about this hotel! Everything was great!

Plussat: Everything, staff always ready to help. Walking distance to plaza de armas. Spa, must try Jhonatan, inca ruins to visit inside the hotel, the convento was built on top of two different cultures incas, and the previous

Plussat: Everything was great about this hotel - the location, the service, the rooms and the breakfast

Plussat: Hotel is built on historic site. The hotel location was very convenient to the center of town. Half an hour hotel tour is informative. My stay was comfortable. Breakfast was good.

Miinukset: none

Plussat: The architecture of the convent is breath taking! The staff amazing and the rooms as well!

Miinukset: Everything!

Plussat: Cant thank the staff enough. These people go above and beyond to help their guests. Really one of the best hotels in the world because of the people that work there

Plussat: This property is gorgeous and the attentive staff make it all the better. The amenities are great, but best of all are the complimentary tours and activities coordinated by the hotel. Our tour of San Pedro market with the head chef was exceptional.

Plussat: Loved the king sized bed, amazing buffet breakfast, beautiful bathroom, lots of fun events going on in the hotel, extremely helpful staff, sauna, extra things for Christmas like Santa photos and gingerbread house.

Miinukset: Nothing.

Plussat: Gorgeous place. Picture doesn't do this justice. Looks even better in the day light. Great breakfast, staff, location.

Plussat: The service, the location and the room were exceptional.

Plussat: Breakfast was really good. Location was excellent.

Miinukset: Bed was too soft.

Plussat: Nothing... The staff told us that they don’t have rooms available becuase some problems they had in part of one of the floors.

Miinukset: The room they offered to us wasn’t good as the room we booked. We didn’t get any message prior to arrival and we saw at least 2 people checking in while we were waiting for the taxi to go to the other hotel.

Plussat: The location was wonderful and the courtyard was nice. The room had a desk.

Miinukset: We arrived after a long flight, then car journey. We checked in. Wanted to sleep but needed to eat first. We ordered room service, but after 1 hour we discovered that they just forgotten. We had to wait a further 25 minutes for food that was luke warm and full price. The hotel was good but nothing special at all. The restaurant food was great but the environment was sterile, cold and badly designed. The breakfast was below average. The lounge bar area was badly designed and unwelcoming for many reasons. The shower temperature fluctuate from cold to burn hot.

Plussat: The rooms were very clean. The bathrooms were newly remodeled and very very nice.

Miinukset: The internet worked sporadically in our room but always worked in the lobby area.

Plussat: It was a pleasure to stay at this hotel in Cuzco for a few nights. The hotel is in a beautiful building, the staff are excellent, the room was very comfortable and the breakfast the best we’ve had in two months of travelling in South America. Fantastic location too, highly recommended!

Plussat: Great Location, staff. breakfast, value for money.

Miinukset: If you get a quiet room then its perfect.

Plussat: Nice Big Suite, Free airport shuttle

Plussat: Beautiful old building in the Cusco historic center within walking distance of most points of interest. The staff were friendly and helpful and the rooms had big beds and generous ceiling height.

Miinukset: Some services offered by the hotel (room service meals, laundry, massage etc.) were overpriced by local standards which meant we did not use them much.

Plussat: Very charming converted monastery. Close to the main square. My stay was comfortable.

Plussat: Really enjoyed my stay here. I stayed at a Novotel in Egypt and this was very similar. Good size room, really amazing staff. They could use some upgrades but it's the charm of Cusco. Very centrally located. Beautiful interior

Miinukset: The breakfast was good - not great. If you come down late, a lot of it is gone. That said, there are really amazing restaurants in the area for breakfast, also. This is the only criticism.

Plussat: The location is good, and you can go to the Plaza de Armas around 3 or 4 minutes on foot. I like to recommend to walk around the hotel, so you can see the famous stone basement of Inca era everywhere. The taxi fare to airport is 20.

Miinukset: Drain of the bathtub was clogged!! I was allocated at the second floor of the new parts of the building, so I was not able to enjoy the view from the room...

Plussat: The building of the hotel is very good. I stayed at second floor of old part, and the room was very nice with high ceiling. The location is also good, and you can go to the Plaza De Armas around 3 or 4 minutes on foot. I like to recommend to walk around the hotel, so you can see the famous stone basement of Inca era everywhere. The taxi fare to airport is 20.

Miinukset: It is better not to expect the view from the room. The drain of the bathtub is not good.

Plussat: First of all staffs are very friendly, helpful, polite and professional. Great location. Close to everything. It makes my trip a lot easier. Love the ambiance of the hall with those arm chairs very relaxing.

Miinukset: The towel for shower is really too big. Unnecessary that big. It’s heavy and inconvenient if I want to wrap around my waist .

Plussat: Loved that there were lots of common areas both indoor and outdoor to spend down time not stuck in hotel room during the day and evening. Staff was very helpful and friendly. Location and neighborhood were just perfect, not right on the main plaza but close to everything, and a short taxi ride toboth the airport and train station. Fantastic breakfast.

Miinukset: Pillows not so comfortable, but thebeds were very comfortable.

Plussat: Convenient, character, high quality with staff who were accommodating. Sporting an interactive courtyard that provided opportunities to relax, work or chat.

Plussat: Kaunis hotelli erinomaisella sijainnilla. Erittäin hyvä aamiainen. Siistit huoneet. Standardhuoneiden sisustus oli pikkuisen vanhanaikainen, mutta hinta edukas niin ei haitannut. Muutoin mukavat ja siistit ja toimivat huoneet. Rauhalliset huoneet, mitään melua ei kuulunut tieltä tai muualtakaan. Hotellin yhteiset tilat historiallisen kauniit. Tulisin tähänkin hotelliin uudelleen.

Plussat: Beautiful hotel near the main square, nice amenities, comfortable rooms

Miinukset: Nothing

Plussat: Bed was comfortable. Very clean overall. Breakfast was a little limited but good.

Plussat: We loved the lobby and historic charm, wonderful breakfast, great location where you can walk to everything and delicious restaurants near by. The rooms were large, comfy and beautiful. Overall I would stay here again and recommend the hotel.

Miinukset: They don't have dual temperature control so without AC we were very uncomfortable while sleeping. We opened our window and it does get chilly at night but we were at ground level facing an alley way therefore no breeze. We requested a fan which helped but it was loud.

Plussat: Location great. Room comfy - huge comfy bed and great power shower. Great breakfast.

Miinukset: Squeaky floorboards in room. Early check out time of 9am.

Plussat: Friendly, helpful staff. Lovely rooms. Hot tub an added bonus after a long day hiking.

Plussat: My stay at the Esplendor Cusco was amazing. The rooms were very clean and spacious. I found the staff to be very helpful and knowledgeable and the location was perfect! I would recommend this hotel to anyone traveling to Cusco.

Plussat: Beautiful rooms and super clean

Miinukset: Staff on reception and in the reservations office really not helpful. We found them to be rude and unwilling to accept any responsibility for the issues with our reservation that they had caused. We wrote to the hotel afterwards and received an equally short and unhelpful response.

Plussat: Very clean, nice and bright and quite. Great location near to supermarket and fresh market and the main town square.

Miinukset: They were not accomodating at short notice if you have any dietary requirements for breakfast. They only gave you one set of free coffee for your coffee machine. If you stayed any further days you would have to pay when they are a 4 star hotel.

Plussat: Great location, amazing breakfast, very clean and great attention to detail. Graciela from the front desk wen above and beyond to assist us in everything we needed, amazing service! Very pleased, we’ll for sure return

Miinukset: It can get a bit noisy at night but nothing out of the ordinary in a hotel.

Plussat: Good location, we got a suite in the second floor, huge comfy bed, very quiet street. Excellent buffet breakfast. They storage your luggage free of charge while you visit other places. Staff is kind and accommodating, Graciela from the front desk is wonderful.

Miinukset: Nothing, this is a great hotel for the price you pay