Excellent customer service
For us it was a "new experience" as it was our first time to Cusco. Get to know new place to stay Given the facilities and location and that it really caters for tourists, very much over priced
Hotel is built around a series of beautiful courtyards. It has a good location. Good service.
Just Okay hotel. Not too pricy, and in a fairly good location. the restaurant in the hotel was also nice and satisfying. Unlike all other hotels I stayed in Peru the Wi-Fi in rooms was in additional charge although my understanding at the time or reservation was that Wi-Fi will be offered as a complimentary service, not only in the shared space but also in room. Also, all others hotel offered complimentary two bottles of water due to poor water quality, however in this hotel the bottles were offered was an extra charge which was also disappointing. There was a heater in the room but it wasn't working. The socket was burnt and unusable.