Cusco hotellit lähellä Santa Catalina Convent

Plussat: Absolutely gorgeous hotel right in the center of Cusco. Felt like we were staying in a beautiful castle. We were given an upgrade for our honeymoon and the room had a lovely balcony overlooking the city.

Plussat: Trio of women traveling the Inka trail; lovely room with outstanding beds. Service was outstanding, to include hotel arranging for a clinic visit for one of us with an injury. Bar was good, breakfast was excellent. Spa also used, to include massage service.

Plussat: Loved everything about this hotel, especially the staff, fantastic breakfast, outstanding hospitality.

Plussat: Amazing hotel, very friendly staff, great location.

Miinukset: Valitettavasti kaikissa huoneissa on kokolattiamatto. Ainakin joissakin huoneissa voisi olla parkettilattia. Olen jonkin verran allerginen, mutta pillereillä siitäkin selvisi.

Plussat: Everything was perfect from arrival to departure. Even the little gym was great for conditioning before my Inca trek. Excellent food and service!

Plussat: Location, view

Miinukset: At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).

Plussat: Excellent customer service

Plussat: Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy.

Miinukset: The hotel is a little old and could probably use a face lift.

Plussat: Everything is so great , good location nice staff and the room is very comfortable

Plussat: A fantastic hotel. Everyone is really friendly and helpful (always opening the front door for you), great food (and healthy - cooked vegetables for breakfast), large clean rooms, large safe that fits a laptop and about 15min to plaza de armus. You can tell the staff here are passionate and care. Special thanks to Paola!

Miinukset: Additional $100 service charge at checkout (stayed 3 weeks) which was 2-3 clicks away in the booking.com app - not a nice goodbye. I blame management and booking.com for lack of transparency.

Plussat: Staff attention

Miinukset: Maybe more light (luminosity) in the night can be good, mainly in closet area

Plussat: Good facilities and helpful staff

Plussat: We ended up being upgraded to an executive suite! Was a fine stay - close to the airport for our early AM flight. Very good and extensive breakfast.

Plussat: Everything

Miinukset: Nothing

Plussat: Every thing was great

Miinukset: Confortable

Plussat: amazing staff great location right next to the historical center and ruins beautiful room comfortable bed perfect shower

Miinukset: There was nothing I didn't like about this hotel! it was one of my favorites from the whole trip!

Miinukset: AC didnt work

Plussat: The hotel is beautiful and staff very friendly and helpful. We just got engaged and staff put something nice in our room which was lovely.

Miinukset: Hotel was a walk away from main square shops and restaurants

Plussat: amazing breakfast, good locations, very clean, nice staff

Plussat: The hotel is a very nice four-star establishment. Very well maintained facilities, and a wonderful friendly staff. It is located on Ave. Sol and across the street from the Central Craft Market and a small park. Ave. It has an excellent restaurant and lobby bar. The facilities are great and the staff is very friendly and helpful. This area of town seemed very safe to us and we did not hesitate to walk through the area at night. Overall, I greatly recommend visiting Cusco and staying at this hotel. It really is a very nice place to stay.

Plussat: Clean hotel and well situated in Cusco

Miinukset: Room temperature was way too hot for comfortable sleeping. Room did not contain thermostat.

Plussat: Nothing... The staff told us that they don’t have rooms available becuase some problems they had in part of one of the floors.

Miinukset: The room they offered to us wasn’t good as the room we booked. We didn’t get any message prior to arrival and we saw at least 2 people checking in while we were waiting for the taxi to go to the other hotel.

Plussat: The breakfast was amazing. Variety and the quality were both excellent. Lots of vegetarian / vegan options as well. The room was always clean. Comfortable bed, and the ac was also good.

Miinukset: At first, WiFi signal in my room wasn't good, but the hotel changed my room, so turn out to be alright. Thank you!

Plussat: The location close to main square

Plussat: Lovely layout with patio in the middle of the hotel to relax. Free coca tea & welcome drink voucher for 1 drink per person at the hotel bar, and the option to keep the luggage for a few days while we went to Machu Picchu. Lovely and convenient location from the main Plaza de Armas. Good wifi at the room on 4th floor.

Miinukset: Everything was super nice.

Plussat: 1. The location is really good. Walking distance to most of spots. 2. Pickup service is for free and well arranged. 3. Porter, Waiter/Waitress are the best part of hotel.

Miinukset: 1. We arrived around 12am, hotel asked us to wait 15mins for room to clean up. After that, we found hotel gave the wrong room. since we were in the wrong room, and they need another 30 mins to clean the room we booked, we requested to use the shower and hotel refuses it and acted it was not their fault, they claimed it was because previous customer was just check out. Is that the issue we need to bear? 2. while we were in the stay, I received a billing statement thru email and I don’t even know what it was. I checked with counter and they finally found out they put the transaction to the wrong person and told me I won’t be charge. Till now, i still doubt it. 3. We went checked out and found out they over charge around USD $100, it took a while to check and I was also requested to show order details to proof myself. Overall, I think the hotel is overrated. Bad quality of service. If I visit Cusco again, I will not stay at Ramada again.

Plussat: Breakfast was good

Plussat: The rooms were very clean. The bathrooms were newly remodeled and very very nice.

Miinukset: The internet worked sporadically in our room but always worked in the lobby area.

Plussat: 1. The location is really good. Walking distance to most of spots. 2. Pickup service is for free and well arranged. 3. Porter, Waiter/Waitress are the best part of hotel.

Miinukset: 1. We arrived around 12am, hotel asked us to wait 15mins for room to clean up. After that, we found hotel gave the wrong room. since we were in the wrong room, and they need another 30 mins to clean the room we booked, we requested to use the shower and hotel refuses it and acted it was not their fault, they claimed it was because previous customer was just check out. Is that the issue we need to bear? 2. while we were in the stay, I received a billing statement thru email and I don’t even know what it was. I checked with counter and they finally found out they put the transaction to the wrong person and told me I won’t be charge. Till now, i still doubt it. 3. We went checked out and found out they over charge around USD $100, it took a while to check and I was also requested to show order details to proof myself. Overall, I think the hotel is overrated. Bad quality of service. If I visit Cusco again, I will not stay at Ramada again.

Plussat: Staff is very friendly, accommodating and kind!

Miinukset: Location & staff

Plussat: The property was quaint and surprising It offered a cosy atmosphere and peaceful Setting The staff were very attentive Room service offered hot water bottles and coco tea on arrival and each days stay We were offered a free upgrade to a suite room with lovely view

Miinukset: Nothing

Plussat: Excellent staff and clean room

Plussat: It’s outside the main plaza which I liked. it is at the top of the hill but great inexpensive cafes and places to eat with great food a step away. Only a 10 minute walk to get to the main plaza.

Miinukset: No complaints, just if you are having difficulty adjusting to the altitude the walk up is hard but taxis are inexpensive in Cusco so always have that option.

Plussat: Order as starters the Tuna Nikkei Style in the Hotel Restaurant It’s excellent!!!!!! I liked as well that the hotel is in walking distance to the historic center of Cusco Harald

Plussat: Enjoyed the pisco sour in the bar. The rooms were fine.

Miinukset: The reception was not very friendly as such. The practice of charging your credit card with a "deposit amount" was strange and unusual. Not providing any bottled water in the room from the second day of stay onwards was also equally strange.

Plussat: Stayed at this hotel after our 4 day trek on the Inca Trail to Machu Picchu. It was a perfect post hike hotel. The rooms were spacious, the internet worked very well. The restaurant food was very good and we enjoyed the bar.

Plussat: Breakfast

Plussat: Lovely courtyard and views. Restaurant staff extremely friendly and attentive.

Miinukset: Staff seemed unfriendly and un interested. Upon arrival, the front door staff did not assist with bags. After check in, I had to ask how to get around hotel, if I hadn't, I wouldn't have had no idea how to get around or find the restaurant. I was also not informed of services of hotel. Bed was not comfortable, I could feel the contours of other guests. I do not recommend, better options around in Cusco.

Plussat: Service was very nice people.

Miinukset: Internet connection was very poor,

Plussat: Everything was excellent!

Plussat: Appropriate breakfast times Location

Miinukset: Room locks Small space room Price comfort

Miinukset: excessive paperwork for every single process.

Plussat: The location was perfect. Extremely close to Plaza de Armas and the Sun Temple. Staff was very nice and the food in the restaurant was surprisingly good.

Miinukset: The facilities were not good. The hotel is old and there was no air conditioning anywhere. The room was freezing. Considering Winter in Cusco (3.500 meters of altitude) is very cold (mornings and evenings were between -1ºC and 1ºC), at least the rooms should have air conditioning. The room was aceptably clean but on the second day we noticed they didn't collect all the garbage from the bins and did not take the dirty chinaware.

Plussat: Conveniently located and friendly helpful staff. No complementary drinking water for arrival and some I cleaned areas dropped it down a bit for my taste.

Miinukset: No complementary water in the room and finding a gob of hair in the tub and a couple of shower curtains in another tub left me wondering just how clean the room really was.

Plussat: People was very nice and always with the best attitude to help you

Miinukset: It’s a little old but it doesn’t matter

Plussat: location

Plussat: Great location -- only a couple of blocks off of Plaza del Armas Clean & tidy rooms Friendly staff Pretty good breakfast options (not much for gluten free peeps like me, but eggs & fruit were sufficient)

Miinukset: Slow-ish wifi, but not the worst (and not what we were there for) Strange lukewarm coffee at breakfast (though this might be a Cusco thing) Many rooms open to the atrium/lobby which is a nice view but very loud (easily fixed by closing windows when sleeping), though I suppose this is much preferred to having a room facing the street which would be infinitely louder with honking & road noise