Cusco hotellit lähellä Santa Catalina Convent

Plussat: Trio of women traveling the Inka trail; lovely room with outstanding beds. Service was outstanding, to include hotel arranging for a clinic visit for one of us with an injury. Bar was good, breakfast was excellent. Spa also used, to include massage service.

Plussat: Location, view

Miinukset: At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).

Plussat: Excellent customer service

Plussat: Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy.

Miinukset: The hotel is a little old and could probably use a face lift.

Plussat: Really enjoyed my stay here!

Plussat: Everything

Miinukset: Nothing

Plussat: amazing staff great location right next to the historical center and ruins beautiful room comfortable bed perfect shower

Miinukset: There was nothing I didn't like about this hotel! it was one of my favorites from the whole trip!

Miinukset: AC didnt work

Plussat: The hotel is a very nice four-star establishment. Very well maintained facilities, and a wonderful friendly staff. It is located on Ave. Sol and across the street from the Central Craft Market and a small park. Ave. It has an excellent restaurant and lobby bar. The facilities are great and the staff is very friendly and helpful. This area of town seemed very safe to us and we did not hesitate to walk through the area at night. Overall, I greatly recommend visiting Cusco and staying at this hotel. It really is a very nice place to stay.

Plussat: Clean hotel and well situated in Cusco

Miinukset: Room temperature was way too hot for comfortable sleeping. Room did not contain thermostat.

Plussat: Staff was great, location was awesome. This hotel is absolutely perfect if you plan on being on the go since you are right near the armas square.

Plussat: Amazing staff - will do anything to help you and make your stay the best possible GREAT location - 3 minute walk to Centro Historico Great food - buffet breakfast was great every morning included: lots of fruit, lots of different bread/roll options, eggs any way you want them, meat, tamales, coffee, multiple types of juices, avocado, nuts, and more that I'm probably forgetting Room was very beautiful and had two levels - beautiful stone- wall bathroom

Miinukset: nothing!

Plussat: Amazing staff- when I told them we were leaving early in the morning (2:30am) before their buffet breakfast they OFFERED to leave pack lunches for us at the front desk so we'd have it for our trip. When we woke up the next morning for our trip the front desk guy gave us our lunches as they promised at 2:30am. They went above and beyond my expectations for customer service. Great Location - RIGHT next to the Plaza De Armas in Cusco, and next to some great restaurants Beautiful Room - our room had two levels and was very elegant looking inside. The bed was comfortable, tv worked great, and the bathroom was really nice

Miinukset: There was nothing I didn't like about this hotel!

Plussat: Hotel is built around a series of beautiful courtyards. It has a good location. Good service.

Plussat: Just Okay hotel. Not too pricy, and in a fairly good location. the restaurant in the hotel was also nice and satisfying.

Miinukset: Unlike all other hotels I stayed in Peru the Wi-Fi in rooms was in additional charge although my understanding at the time or reservation was that Wi-Fi will be offered as a complimentary service, not only in the shared space but also in room. Also, all others hotel offered complimentary two bottles of water due to poor water quality, however in this hotel the bottles were offered was an extra charge which was also disappointing. There was a heater in the room but it wasn't working. The socket was burnt and unusable.

Plussat: My stay at the Esplendor Cusco was amazing. The rooms were very clean and spacious. I found the staff to be very helpful and knowledgeable and the location was perfect! I would recommend this hotel to anyone traveling to Cusco.