Dallas hotellit lähellä Comerica Bank Tower

Plussat: Two good things - the valet staff was efficient and quick There was a patch of grass across the street for dogs

Miinukset: The entire staff seemed put off by answering any basic question of ours, they weren’t knowledgeable about the simplest of things like what time check out was even!! We were put on hold so they could check... meanwhile i could hear the other line going off in the background. They just wanted to switch over to a more important guest. The spa flat out lied to us about their availability. When we tried to push our checkout time by 30 minutes after enduring all of this so that we could go to a neighboring spa it simply couldn’t be done. The shower was broken, my fiancé fixed it, the mirror in the bathroom was broken, my fiancé attempted to fix it but then said “honestly i should Be paid for fixing all of these issues”. We asked for a dog bed. They offered it at check in but they were reluctant to send one up in the ten minutes it took us to change our mind about wanting one. It was disgusting Don’t ask for the dog bed. They apparently offer free car service in 5 miles. Don’t even bother. They won’t answer the phones to call you one. We had such high hopes for this place as we visit the spa and CBD often. This was our first and LAST stay at the joule. You’ve lost two customers that used to sing your praises.

Miinukset: Some of the staff were a bit condescending at times. Just because I'm not wearing slacks and shoes that shimmer, doesn't mean I can't afford to stay in your hotel.

Plussat: well appointed. helpful staff

Plussat: Everything was indefinably perfect. This was my first experience with a four star hotel, and I walked in with high expectations. They met and exceeded every single one. The environment is luxurious, the staff is very friendly and very accommodating. We were given a ride to our concert venue free of charge, and when no drivers were available to pick us up, the concierge did so himself (Daniel's a great guy). The cocktails in the lobby bar were unique and tasty. The store across from the lobby bar (an art book store) stocks some great additions to any coffee table. And our purchase was transported up to our room with a little note from the concierge: "Enjoy your staycation." We had only told him once that we weren't from out of town, but he remembered. We felt like royalty from check-in to check-out. I highly highly recommend this hotel to anyone staying in Dallas.

Miinukset: Shower didn't have hot water. We didn't alert the staff because we found out too close to check-out. I imagine, with the quality of customer service we experienced, they would have been up really quickly to fix it.

Plussat: Modern decor and great amenities

Miinukset: Not enough wash cloths...

Miinukset: Cramped slow elevators

Miinukset: That I stayed in the wrong season of the year! (The pool was closed)

Plussat: Staff was fantastic! Rooms were fun with great amenities. Small but great for a short trip.

Miinukset: Air conditioning issues

Plussat: Great service, good restaurants and bars. Well done

Miinukset: Downtown Dallas is cool but there is a limit to what you can do there now

Plussat: The atmosphere

Plussat: The staff at The Joule is amazing and incredibly attentive. They upgraded us to the larger room. Someone helped us to our room with our bags. Since we had never been there, he gave us a quick tour of the room and told us all about the hotel. You can tell they are very proud of the hotel, and they should be. It is gorgeous! I have stayed at The W in downtown Dallas, and got the worst service there. The Joule is so much better in every aspect, and it doesn't cost as much.

Plussat: The minute you pull up the The Joule you know this is something different. The lobby is unique and modern without being cold and industrial. At check in we were handed a glass of sparkling wine. The staff was excellent. The were very professional yet extremely friendly. Not once did I get the pretentious feeling that I sometimes get from 4 star hotels. Every staff person I came in contact with went out of their way to be helpful and made me feel like a valued guest. The room was very comfortable and the design modern. I could tell that a lot of thought went into the design; picking the fabrics, fixtures, colors, etc. I would here again in a heartbeat.

Plussat: The reception staff were friendly helpful nothing was too much trouble. The valet service was very efficient shame one has to pay extra for this when one is already paying to stay in the hotel. The rooms were excellent having just been refurbished to a high standard. The beds were soft and the linen crisp and clean. The shower facilities were excellent

Miinukset: Would prefer proper cups in room instead of paper cups for my coffee. Also shower caps for the shower for ladies would be useful.

Plussat: The Adolphus has always been our special hotel. The remodeling that they have done is great.Our room was very spacious and clean. The service, room service and front desk, was impeccable. We love being downtown near restaurants. We had a very relaxing stay at The Adolphus and we will go there again.

Plussat: Exterior and lobby have a classic vibe.

Miinukset: Seemed understaffed in the evening. Front desk girl sounded stressed and overworked and was extremely unhelpful when we mentioned our breakfast order was not picked up the night before. She said it wasn't "her job"...never the words you want to hear as a guest.

Plussat: Beautiful hotel, great restaurants (including a coffee shop off the lobby), great concierge lounge, and incredible service

Miinukset: I prepaid for a room and adolphus sold it. I had to spend the night at a friends place and my card was still charged. Now I have to deal with the refund.

Plussat: I have to brag on Rachel at the front desk! She was such a joy and so accommodating. She had to go through a few hurdles to find our reservations but kept us informed and happy. We were there for a girlfriends birthday and decided to schedule a ghost tour with Kevin. He made it so memorable! Overall the staff was so welcoming and professional. The room we were checked into went above our expectations. Comfy bed, clean and crisp linens, full sized pillows, spacious, equipped with a phone charging station, mini fridge, keurig and a wonderful view of downtown.

Miinukset: The price of parking! 4 stars on location since there seemed to be some construction work being done on the roadways. Made it a bit challenging to get in and out with a truck.

Plussat: This hotel is beautiful! Staff was very nice and helpful!

Plussat: Valet service was excellent and rooms were spacious

Miinukset: 2 of our five nights out room was not cleaned. The pool was closed for renovation and we were not aware of this when we made reservations.

Miinukset: Bed sheets were a little dirty. Nothing disgusting, but could have been better

Plussat: Great attention to detail and employees were amazing!

Miinukset: The formal bar was under construction. The cowboy bar was not equal to the standard of the hotel.

Plussat: Updated room and fitness center

Miinukset: Shampoo lotion bottles impossible to use. No instructions in room. Charged for incidentals ahead.

Plussat: The beautiful historic lobby was a perfect first impression The room we stayed in was newly remodeled modern, comfortable, incredibly large with 2 king beds, beautiful, luxurious bathroom and great view of Dallas. We never used our car, everything was close enough to walk but , when we didn't walk, the hotel had a courtesy car with a very pleasant driver to take us to theme farmers market.

Miinukset: The choice of restaurants in the hotel were very limited. The choices included a barbeque, cowboy theme, or the French Room, which was beautiful but not casual and comfortable. Very special occasion, dressy type atmosphere.

Plussat: The staff was very friendly and rooms were comfortable. The toiletries supplied were top notch.

Miinukset: For the price of the hotel there wasn't anything "above and beyond". There wasn't coffee in the rooms which was disappointing. We stayed at the hotel zaza last visit and would probably return there. They had small macaroons sitting out with lemon water in the lobby. Also when we checked in there we were greeted with a glass of champagne. They also offered a weekend getaway package for the same we paid at Rosewood and we received a bottle of champagne in our rooms and gourmet breakfast at their restaurant. The spa was very outdated, my massage was fantastic. But could hear the parking garage above a few times. The rest of the spa was clean just very much in need of updates. Something to consider.

Plussat: AMAZING STAY AMAZING STAFF GORGEOUS PROPERTY

Plussat: was impressed with service and location...

Miinukset: I didnt like was when we arrived at 5:30 and our rooms werent ready until 6! I paid good miney for this hotel and should not have to wait....on the confirmation it says hotel check in at 3! not 6!!!...what can kayak or crescent do for me? i would love to stay again but that put a big "?" to stay again....

Plussat: Staff knowledgeable of the area.

Miinukset: only 2 elevators

Plussat: The staff was phenomenal and the amenities were amazing! This is definitely a splurge but worth it if you can afford it. It was our anniversary and they let us check in early to enjoy the pool and really pampered us the whole weekend. We loved it!

Plussat: Spa and gym were excellent Room was excellent Service was excellent

Miinukset: I had booked the room through Kyak but the hotel double charged my credit card and I had to call back to get it credited

Plussat: Lobby & flowers are gorg. Room very comfortable.

Miinukset: Wish there was coffee pot in room or at least coffee avail in lobby. Was told coffee service ends when starbucks bext door opens!

Plussat: The location is fantastic. Nobu is inside the hotel, Trulucks just next to the hotel, and Shake Shack in front! So many great restaurants and bars within walking distance.

Miinukset: My friends and I scheduled spa treatments. The "spa" is more like a locker room in a basement, complete with outdoor furniture and a tv on the wall with a program going. No soothing music or lounge type chairs. It was not relaxing at all. My friends liked their facials, but I didn't love my massage. For $150 after tax and tip, I expect a lot more. This was probably the worst spa experience for the price that I've ever had.

Plussat: We would return if the price is right.

Miinukset: The elevators and confusing levels and entrances from outside.

Plussat: Bathroom was amazing and bed was incredibly comfortable. The layout of the floor is a bit confusing but got the hang of it after the first few times. Overall my stay was great and I would definitely come back.

Plussat: I don't want to ask a bottle of water every time I want to drink water. no toothpaste, mouthe wash or brush. no shaving cream

Miinukset: I don't want to ask a bottle of water every time I want to drink water. no toothpaste, mouthe wash or brush. no shaving cream

Plussat: The rooms very large and the gym was awesome. They even provided workout clothes and shoes, which I forgot to bring. The staff was very professional, except for the maid service.

Miinukset: The maid service was lazy. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily.

Plussat: I liked that they allowed me to do an early check-in.

Miinukset: I didn’t like all of the hidden room service fees. Was not told a 22% gratuity was included so i tipped on top of that

Plussat: Bathroom: it was big, clean, had amazing lighting and neat, futuristic features.The shower could fit 3 people with a huge bench. The shower head was by far the nest thing about the whole stay! It was a massive, square, waterfall that covered every inch of me at one time. This is where the positives begin and end however.

Miinukset: My husband took me to the Westin Downtown Dallas for our anniversary. We are not wealthy and my expectations may be too high for today's lack of standards...I don't know. Parking: Self is $26, valet is $30 (only options) Bed: Like sleeping on the floor with only a thin down blanket to cushion you. Room Service: Not only did it take forever to get, but we called 3 different times before we made a choice that they actually had!! They had "run out" of the first 2 choices, and the third choice we were informed, although it was already on the menu, it was new and wouldn't be actually available for another 2 WEEKS!!! A 5 stat hotel shouldn't run out of everything or misrepresent a darn thing in my opinion! Staff: Cleaning lady flat out walked in on us twice! So we had to leave the "Do Not Disturb" sign on the door the entire time with the extra lock on. However, the front desk had to call so we could open the door for the towel guy because he couldn't knock with the sign there (maybe the maid could learn from him). TV: Only a handful of channels and the programs/actual episodes, that are the same everyday! I'm talking not just the same program but the exact same episodes everyday we were there. Noise: Although on the second to highest floor, 31 floors up, we heard sirens, traffic, and construction (the entire time)! I understand we were in downtown Dallas, but seriously, I even had to listen to the delivery truck trying to back up and park for almost 5 minutes a couple times a day. We heard every door that opened and closed, and although we were as far away from the elevators as one could get, we heard it EVERY time it moved! Checking out: We requested a luggage cart/dolly THREE times over a total of 35 minutes and still NEVER saw hair of it nor any attendants! We waited until the exact minute of check out time and then hauled it all down by ourselves with no apology or anything. Misc: No vending machines, and the gift shop is an over priced joke even in gift shop standards. However there is a nicely stalked, friendly staffed Seven Eleven around the corner within comfortable walking distance. All of that said.....would I own the bathroom, yes! Would I ever stay there again, NO.....but that's just me and my opinion.

Plussat: Clean rooms, friendly staff, and very spacious walk-in closets.

Miinukset: The handle that controlled the water was not working so you would eaither take a cold shower or a burning hot shower.

Plussat: My girlfriend and I stayed here for one night while I was in town visiting her and we had an amazing time. She lives in Dallas but we took a night in a hotel just for a nice change of scenery and had an experience we will remember forever. The room was spectacular but I have to mention the service first. Our friend at the front desk, Angelina Fiorini, was incredibly pleasant to talk to and helpful. one of the best hotel front desk staff I've talked with in a long time. Even though my girlfriend and I were there for a private night away we were still desighted to have a long conversation with her. After our chat we went up to the room. Angelina gave us a junior suite which was well decorated and filled with quality furniture, a comfy bed and a great bathroom. We decided if we ever live in a house it should feel like this place. Glad we got to stay at the stoneleigh and will definitely come back when we need a comfortable spot in Dallas.

Miinukset: There was no fitted sheet on the bed.

Plussat: The hotel it's very nice, elegant, clean close to Ritz Carlton or super high end hotels for 1/2 of the money.

Miinukset: Staff it's nice but maybe that's the difference with hotels that charge 500 USD per night.

Plussat: Great location in uptown. A nice, modern look.

Miinukset: Mandatory $25 valet was unexpected

Plussat: Nice, comfortable rooms. Spacious. Nice decor, great breakfast place and bar in the hotel. Very nice, helpful staff. Great location.

Plussat: The rooms were amazing. Great location in Dallas.

Miinukset: The elevator was a little too high tech.

Plussat: Staff was very friendly. Check in and out was a breeze. Room was clean and up-to-date.

Miinukset: The only thing I didn't like was the weather. The hotel was great.

Plussat: Cleanliness and willingness of the staff to help find a more comfortable room.

Miinukset: When the hotel lost power and the fire alarm was tripped it seemed that the emergency response was disorganized and didn't have a clear leader. I was also disappointed in the city, there was not one police officer or fire fighter at the from of the hotel helping matters. Felt very unsafe throughout the situation.

Plussat: The Marriott location couldn't be better. Being located inside the city center was an experience in itself. It's as if your in a city...inside! Loved our balcony. Overall was more than pleased!