Dallas hotellit North Dallas

Plussat: The location is GREAT! Access to the mall is convenient! The hotel is clean, very nice and one of our favorite places to stay in the DFW area.

Plussat: Access to the mall

Plussat: Service was great good around dead great

Miinukset: Soaps were minimal

Plussat: Never tried it

Miinukset: Dont know

Plussat: Ease of checking in

Miinukset: Location of A/C vent. Room was warm.

Plussat: Loved the room! Updated, nice bathroom and very clean!

Miinukset: The cheesecake was $18.00 for a piece and it was definitely from a box a very low grade box

Plussat: Easy parking, beautiful design, excellent customer service

Miinukset: Nope

Plussat: Location

Miinukset: No, it was fantastic!

Plussat: Quiet , service place to get away for the start of a New Year!! Great Stay

Plussat: Always nice, friendly front desk personnel. I was in a hurry to check in so I didn't get a name, but he was attentive and very accommodating. I will always book again.

Miinukset: Every single expectation was met

Plussat: Beautiful lobby, great location, very clean and well appointed rooms.

Miinukset: I could hear more traffic noise from the highway than I expected. But it did not hinder our sleep.

Plussat: Outstanding in every way.

Plussat: Cleanliness

Plussat: Love the location-just about 20 mins from all you need in Dallas!

Plussat: Nice room very comfortable

Miinukset: Charge 18 day to park

Plussat: I just love this hotel. From the moment I walk in and the White Tea fragrance welcomes me, all is well. The staff is warm and welcoming. I would live here if I could.

Miinukset: I wish the cost of parking wasn’t so expensive.

Plussat: Yes the room service was extra fast to bring it up to my room and the food is the delicious. Also while I was gone they cleaned my room every day without asking for room service and nothing was ever missing

Miinukset: I have no complaints it's one of my favorite hotels

Plussat: The size of the room

Plussat: Location is great; bed was comfortable

Miinukset: Shower drains too slow. Parking was expensive

Plussat: The location and free parking

Miinukset: THe main issue, or complaint was this. the windows were filthy. we were on the 14th floor and could barely see out the windows between the dirt on the outside and the heavy condensation on the inside.

Plussat: The room smelt and was clean! My husband said check in was a breeze!

Plussat: Location

Miinukset: My hotel room air conditioner didn’t work and it smelled like cigarette smoke

Plussat: Nothing

Miinukset: Everything

Miinukset: I didn't like that there was a 9.99 booking fee that I found out after booking - I will not be doing that again and feel it was very hidden - i travel all the time and book all the time - never saw anything about it

Plussat: The staff were all very friendly and helpful.

Miinukset: We woke up around 2:30 because of the noise (music) going on. Our room was above the lobby and their ceiling caused the music to bounce off the ceiling and echoed in our room. The staff said they would try to figure it out but it kept us up until 4:30

Plussat: Location for event

Plussat: Clean rooms, nice staff, clean property!

Plussat: I loved the suite and style of the room

Miinukset: Hair in the tub and a/c wasn’t working

Plussat: The price was great. Large suite with plenty of space.

Miinukset: No.

Plussat: Really enjoyed the room and the layout was perfect for our needs.

Plussat: The rooms were very large and accommodating. The Atrium area was very nice.

Miinukset: Location didn't seem like great neighborhood area. Didn't necessarily feel unsafe, but I was definitely aware of my surroundings.

Plussat: The gentleman at check-in was great! It was quick and easy, the rooms were very spacious and nice. Would definitely recommend and stay again.

Plussat: Customer service is always, rooms are more then convenient and clean

Plussat: The suite was spacious & clean. The elevators were fast.

Miinukset: The bathroom was a little small. We would not ever want 413 again as it must have been next to where they push the laundry carts. Noisy in the mornings.

Plussat: Everything, I will go back

Miinukset: everyone was very nice, service and all

Plussat: Staff was excellent. Room clean but could use updating.

Miinukset: Neighborhoods surrounding hotel was questionable. Heard gunshots one night.

Plussat: I thought the location was convenient, until I had to deal with outside cars all night. There was a pair of earplugs left beside the bed (one pair for 2 guests). Now I know why.

Miinukset: Air compressor not working. They sent someone to fix-took 46 minutes. We asked to be moved; they would not accommodate. Phone, garbage disposal, ice maker did not work. Room key cards replaced twice. Filthy halls. Rude staff. Noise from outside unbearable

Plussat: Great Breakfast Easy to Get around near by events and locations.

Miinukset: Didn’t like having to pay for parking.

Plussat: I like the room, it was clean, the sofá bed a little uncomfortable but what you expect of a sofa bed.

Miinukset: My check in experience was horrible on another level! they did not did it properly, so they let another guests into my room that touch my stuff and eat a bag of chocolate that I had there for my family, they later replaced and told like if they do me a favor. Treat me horrible if like what happen was my fault! to save them self, the lady at the front desk treat me with no respect, scream at me, not apology, horrible, horrible, she even threatens me to live, I was with 2 children a baby and a 4 years old... at least they refund 2 nights of the room, after I escalated the problem, every time I remember that day I got stomach pain, I cry that night. I went to the hotel in the afternoon to check in and got everything prepare for when my family from a long travel so they have all prepare, and this horrible thing happen... a trip that we plan for a year, how do you recover from that? I chat with a booking representative that night, and they did not help me, the next day I call booking again and finally another person help me and the hotel operations manger was super nice finally, he refund 2 nights and offer help on anything. So that was nice and the right way to do. Also the parking situation, they have pay parking that cost $20 a night, and there is no way to park anyway in the street so be prepare for paying parking.

Plussat: Bed was comfortable

Miinukset: No signs to tell you were the elevator was or ice machine. Did know that it was a pet friendly hotel. Large dogs was in the hotel and barking loud.

Plussat: It was close to stores.

Miinukset: Guests were allowed to scream in the pool and halls all night. I got zero sleep. Then the coffee maker was broken so no coffee.I left before breakfast.When I left the manager a message all I received was an offer for some points toward another stay. No.

Plussat: The young man that works at bar. Very personable. Food was great, room was relaxing, breakfast good.

Miinukset: The young lady checking us in was not friendly, did not properly greet us, did not smile and was not very informative when we asked her a question.

Plussat: Big bathroom, lots of towels, kitchenette nice, enough coffee available

Miinukset: Toilet ran all night quite loudly. Room hot for sleeping (73) and could not lower. Very noisy, other guests kept me up until 1 shouting periodically in hall.

Plussat: Location.

Miinukset: Longgggg walk to guestroom; expensive parking.

Plussat: Fruit choices, coffee- bartender on Friday night was great-he said it was his first night.

Miinukset: We prefer a king bed but need accessible bath and were told not available. Also prefer free parking like across the highway.

Plussat: The hotel was modern and accessible.

Miinukset: There were stains on my bedding.

Plussat: Friendly staff

Miinukset: Sub par for Hyatt. Old. Out of date. Horrible coffee. Rock hard pillows.

Plussat: Location

Miinukset: Coffee pot did not work and was not replaced when reported to staff. Sink in restroom drained slow and the fire detector battery was low so chipped all night. Called front desk and was told maint was gone so no one did anything!

Plussat: Location

Miinukset: Check in was not a friendly welcoming check in and was not told about a seven dollar charge for parking but was added to bill at the end through email receipt . When I went next day for breakfast there was no coffee no creamer and the breakfast was cold had to ask the lady who was busy gossiping with the desk clerk about their dates last night if she could get us some coffee

Plussat: Convenient to what we were there to do.

Miinukset: Rude receptionist,and when you're checking in then they inform you that they charge $7.00 a night for parking in their parking lot that you've already paid for with the hotel price.

Plussat: The continental breakfast provided by the hotel was amazing!!!

Plussat: Breakfast

Miinukset: Woke up in the middle of the night to flea bites on ankles. They accept pets but I figured they would take extra pre caution, I was wrong. It could have been an isolated incident but still you need to be more careful.

Plussat: The hospitable and very friendly and professional staff. The spacious apartment and the Very comfortable and spacious beds. The hotel offers comfort in a very good value for money. Great breakfast every day. Complimentary dinner offered to our surprise. Daily cleaning" and changing of linen and towels. The apartment is offering a variety of complimentary soaps, lotions, shampoos etc. In the kitchen were supplied coffee, tea, sugar, salt pepper etc to our convenient and the kitchen was fully equipped with electric appliances and pots and pans. I appreciated very much the complimentary shuttle to the area withing 3 miles from the hotel. Very polite and friendly drivers. And lastly the laundry room.

Miinukset: The Spanish ladies that they employee for the housekeeping were not cleaning properly and there is danger of transferring bacteria and microbes from one apartment to the other but also from the toilette to the other rooms and spaces in the apartment. I happened to be in the apartment a morning that the housekeeper came to clean and I went to take something from the bathroom and find her washing the toilette with bare hands and with the same sponge that she washed earlier the sink and toilette counters and bath tap. I immediately asked her to stop cleaning the rest of the apartment with the same sponge and to change it but she didn't. She ignored me and I am sure when I left she did it with this one sponge that she most probably cleaned all the other previous and next apartments. Lucky me I had bought and brought with me a very strong disinfectant with which I was later on cleaning after them all the spaces in the apartment!!!!! yiax!!!!!

Plussat: The staff addressed every issue quickly and efficiently.

Miinukset: There was only one elevator and it was on the other side of the building from the room I required that had an oven.

Plussat: Comfortable bed and location

Miinukset: Weird unknown hotel Guest next to me kept knocking on much door through the night interrupting my sleep I was only able t retrieve ice once during my stay due to me and my daughters being freaked out after that! Also daughter work withweird elbow rash

Plussat: Location privacy...staff my suite is great..

Plussat: I loved the room and the amount of space

Miinukset: Something I ate at breakfast made both my partner and I very sick. I believe it was the eggs. Other than that it was a wonderful stay

Plussat: The entire stay was great. The breakfast was nice. The room was bigger than I could imagine. The staff did an excellent job making me comfortable, I was able to get first floor like I wanted. I would recommend this place to any one.

Miinukset: I didn't have any dislikes.

Plussat: Breakfast was amazing! Room was very clean. I even wanted to check in a bit early and they accommodated! My stay was wonderful! **The wonderful front desk associate deserves a raise. She went above and beyond for me!**

Plussat: Breakfast and location were great!

Miinukset: The refrigerator in the room was very noisy and did not make ice.