Dallas hotellit lähellä Renaissance Tower

Plussat: Two good things - the valet staff was efficient and quick There was a patch of grass across the street for dogs

Miinukset: The entire staff seemed put off by answering any basic question of ours, they weren’t knowledgeable about the simplest of things like what time check out was even!! We were put on hold so they could check... meanwhile i could hear the other line going off in the background. They just wanted to switch over to a more important guest. The spa flat out lied to us about their availability. When we tried to push our checkout time by 30 minutes after enduring all of this so that we could go to a neighboring spa it simply couldn’t be done. The shower was broken, my fiancé fixed it, the mirror in the bathroom was broken, my fiancé attempted to fix it but then said “honestly i should Be paid for fixing all of these issues”. We asked for a dog bed. They offered it at check in but they were reluctant to send one up in the ten minutes it took us to change our mind about wanting one. It was disgusting Don’t ask for the dog bed. They apparently offer free car service in 5 miles. Don’t even bother. They won’t answer the phones to call you one. We had such high hopes for this place as we visit the spa and CBD often. This was our first and LAST stay at the joule. You’ve lost two customers that used to sing your praises.

Miinukset: Some of the staff were a bit condescending at times. Just because I'm not wearing slacks and shoes that shimmer, doesn't mean I can't afford to stay in your hotel.

Plussat: well appointed. helpful staff

Plussat: Everything was indefinably perfect. This was my first experience with a four star hotel, and I walked in with high expectations. They met and exceeded every single one. The environment is luxurious, the staff is very friendly and very accommodating. We were given a ride to our concert venue free of charge, and when no drivers were available to pick us up, the concierge did so himself (Daniel's a great guy). The cocktails in the lobby bar were unique and tasty. The store across from the lobby bar (an art book store) stocks some great additions to any coffee table. And our purchase was transported up to our room with a little note from the concierge: "Enjoy your staycation." We had only told him once that we weren't from out of town, but he remembered. We felt like royalty from check-in to check-out. I highly highly recommend this hotel to anyone staying in Dallas.

Miinukset: Shower didn't have hot water. We didn't alert the staff because we found out too close to check-out. I imagine, with the quality of customer service we experienced, they would have been up really quickly to fix it.

Plussat: Modern decor and great amenities

Miinukset: Not enough wash cloths...

Miinukset: Cramped slow elevators

Miinukset: That I stayed in the wrong season of the year! (The pool was closed)

Plussat: Staff was fantastic! Rooms were fun with great amenities. Small but great for a short trip.

Miinukset: Air conditioning issues

Plussat: Great service, good restaurants and bars. Well done

Miinukset: Downtown Dallas is cool but there is a limit to what you can do there now

Plussat: The atmosphere

Plussat: The staff at The Joule is amazing and incredibly attentive. They upgraded us to the larger room. Someone helped us to our room with our bags. Since we had never been there, he gave us a quick tour of the room and told us all about the hotel. You can tell they are very proud of the hotel, and they should be. It is gorgeous! I have stayed at The W in downtown Dallas, and got the worst service there. The Joule is so much better in every aspect, and it doesn't cost as much.

Plussat: The minute you pull up the The Joule you know this is something different. The lobby is unique and modern without being cold and industrial. At check in we were handed a glass of sparkling wine. The staff was excellent. The were very professional yet extremely friendly. Not once did I get the pretentious feeling that I sometimes get from 4 star hotels. Every staff person I came in contact with went out of their way to be helpful and made me feel like a valued guest. The room was very comfortable and the design modern. I could tell that a lot of thought went into the design; picking the fabrics, fixtures, colors, etc. I would here again in a heartbeat.

Plussat: Rooms are very nice. Complementary coffee on each floor. Staff was wonderful.

Miinukset: Pool and bar were meat markets. If you are into that sort of thing then I guess this could be a positive.

Plussat: The staff was very friendly and rooms were comfortable. The toiletries supplied were top notch.

Miinukset: For the price of the hotel there wasn't anything "above and beyond". There wasn't coffee in the rooms which was disappointing. We stayed at the hotel zaza last visit and would probably return there. They had small macaroons sitting out with lemon water in the lobby. Also when we checked in there we were greeted with a glass of champagne. They also offered a weekend getaway package for the same we paid at Rosewood and we received a bottle of champagne in our rooms and gourmet breakfast at their restaurant. The spa was very outdated, my massage was fantastic. But could hear the parking garage above a few times. The rest of the spa was clean just very much in need of updates. Something to consider.

Plussat: AMAZING STAY AMAZING STAFF GORGEOUS PROPERTY

Plussat: was impressed with service and location...

Miinukset: I didnt like was when we arrived at 5:30 and our rooms werent ready until 6! I paid good miney for this hotel and should not have to wait....on the confirmation it says hotel check in at 3! not 6!!!...what can kayak or crescent do for me? i would love to stay again but that put a big "?" to stay again....

Plussat: Staff knowledgeable of the area.

Miinukset: only 2 elevators

Plussat: The staff was phenomenal and the amenities were amazing! This is definitely a splurge but worth it if you can afford it. It was our anniversary and they let us check in early to enjoy the pool and really pampered us the whole weekend. We loved it!

Plussat: Spa and gym were excellent Room was excellent Service was excellent

Miinukset: I had booked the room through Kyak but the hotel double charged my credit card and I had to call back to get it credited

Plussat: Lobby & flowers are gorg. Room very comfortable.

Miinukset: Wish there was coffee pot in room or at least coffee avail in lobby. Was told coffee service ends when starbucks bext door opens!

Plussat: The location is fantastic. Nobu is inside the hotel, Trulucks just next to the hotel, and Shake Shack in front! So many great restaurants and bars within walking distance.

Miinukset: My friends and I scheduled spa treatments. The "spa" is more like a locker room in a basement, complete with outdoor furniture and a tv on the wall with a program going. No soothing music or lounge type chairs. It was not relaxing at all. My friends liked their facials, but I didn't love my massage. For $150 after tax and tip, I expect a lot more. This was probably the worst spa experience for the price that I've ever had.

Plussat: Staff was great

Miinukset: Several parties (wedding, birthday, etc) had way too many people in each room and in other parts of hotel. Shouldnt allow but so many people in a room....

Plussat: The hotel was very clean. The staff was very welcoming. The breakfast is very good. The facilities were fun (basketball room, swimming pool ...).

Plussat: excellent hotel! Kayak hooked us up with a spacious suite complete with a kitchen and small living room! If i'd come back to Dallas, for the price... this is where I want to stay.

Plussat: Good gym. Polite service. Clean. Lots of restaurants and bars around. Shuttle service provided.

Miinukset: No late night services and extra amenities.

Plussat: Location Breakfast was great

Miinukset: The beds are a Queen size, at best, and so uncomfortable! Mattresses are in desperate need of updating. If a comfortable nights sleep is important to you, I would not recommend.

Plussat: Our room was a one Queen bed. Room is small but very clean and nice. Bed is great. All staff are excellent. Bartender makes great "Mule" drinks and it is a good atmosphere. Breakfast comes with the room. You get hot scrambled eggs, ham, salsa, onions, mushrooms, breads, oatmeal, etc.

Miinukset: Drinks for the evening reception: you get 2 drinks each, house wine which is not good, or domestic beer...hope you like Bud or Miller, not good for me. They have plenty of drinks but you pay for anything else. But the biggest problem is the food. We have eaten at Magnolia before and it was great. This time there is nothing good to say except for those who served us, excellent service. I sent my $29 rib eye back when it was well done instead of med. rare. Came back bloody pulp rare. I gave up. The spaghetti with veal meatball sounds great on paper and has no taste in reality. Given the other places around to eat, do not eat here as the kitchen has taken a dive.

Plussat: Great location, fre bud light draft from 5:30-6:30, free hot breakfast buffet (impressive spread on the weekends). Cool retro boutique vibe.

Miinukset: Weird smell in lobby, like cleaning agent masked with perfume. No dresser in our room to stash clothes, just a closet.

Plussat: Came here for a birthday, everything was wonderful

Miinukset: Water pressure in shower was a bit lacking.

Plussat: Professional and friendly service, excellent breakfast, good Wi-Fi connection, very nice decor, convenient location in the downtown . Our room had 2 queen beds with good mattresses. The stuff allowed us to check out one hour late and then let us sit in the lobby for an hour in the evening.

Plussat: Good location, The over all conditions of The building is good And nice

Miinukset: Housekeeping never Clean my room one day , The Manager in duty reduces USD 50 from The total Of my bill, but this discount does not compensate the inconvenience of this situation.

Plussat: Great location. Easy access. Nice large room. Included breakfast.

Plussat: Nice size room, location, complimentary bar & breakfast, & shuttle.

Miinukset: Housekeeping was TERRIBLE. We stayed 3 nights & they only made the bed every day. They never cleaned the bathroom, 2 of the 3 nights they didn't even replace our towels. I had to track down housekeeping to ask for some. They didn't vacuum or empty the trash. There were only 2 elevators that worked.

Plussat: Beds were very comfortable!!!

Miinukset: no self parking, but using the texting valet service was quick and easy. Nothing gluten free available for breakfast except fruit. Gluten free dinner options were great and deliscious!

Plussat: -free breakfast, location, free wifi, and beautiful building with an excellent view. Manager Gina (spelling?) was very sweet and helpful

Miinukset: We checked in for New Year's Eve and specifically requested a room with a view of fireworks. The first room had no view, I had to pay for an upgraded room after going back downstairs. The room we got next was a disaster. Stains on the couches, dirty carpets, chair that was breaking, and fraying towels. The MOD came up to the room, looked at everything, apologized and moved us to yet another room. She was lovely and sent up a bottle of champagne but I would rather not have had to deal with switching rooms which led to us being very late for our dinner reservation. In short- rooms are not well maintained (last room had staples on the floor), only valet parking, SLOW elevators and front desk staff that don't seem to actually care.

Plussat: Friendly staff.

Miinukset: Elevator took too long.