Dallas hotellit Downtown

Plussat: Luxury hotel in a great location. Beds were comfortable and rooms were quiet.

Miinukset: I had to call 3 times a day wait an hour for a disposable razor.

Plussat: Very friendly staff and lovely room. Valet and door staff were exceptional the best we had in our 21 days in America they really looked after you - we didn't have to open a door for our whole stay! Rooms are spacious although we had a view of a building site we were not expecting much for a downtown hotel so at least we had a vista

Miinukset: Our only issue was that our luggage took half an hour to reach our room and if we had known we would have taken it up ourselves. The front desk manager was very apologetic and brought it up himself after two calls enquiring after our luggage had been made. There was a large conference there for Mary Kay affecting all hotels in the area we discovered, but even so extra staff should have been put on duty to cater for this. Also the lifts appear very slow although there were five lifts we were not convinced that they were all working.This may have been due to the Mary Kay factor however.

Miinukset: Amazing hotel. Pricey, but worth it for a fun night in Dallas.

Plussat: Beautiful rooms and an elegant vibe throughout. Loved having my parents stay here on their first night in Dallas. Right in the middle of downtown.

Miinukset: My only con is the large amount of homeless people at the door of the property—but I know they can’t really control that.

Plussat: The property was nice clean and friendly staff

Miinukset: Limited channel selection , restaurant was a bit to high

Plussat: The Adolphus is a beautifully appointed luxury hotel that has everything needed for a wonderfully relaxing, special stay. We especially love the ambience in the common areas and the rooms are also beautifully appointed. Everything about this historic hotel is perfect.

Miinukset: The parking fee is a little high, but it is convenient and overall worth it. The valet staff is great to work with.

Plussat: The breakfast, bar, spa, and atmosphere!

Plussat: Beautiful hotel, great restaurants (including a coffee shop off the lobby), great concierge lounge, and incredible service

Plussat: The staff at this BEAUTIFUL historic hotel made the stay very enjoyable!

Miinukset: The elevator was a little slow

Plussat: Accommodating staff, good size room, two excellent restaurants, valet parking, easy location

Plussat: All good been there many times

Miinukset: Need more later night items for in-room dining

Plussat: Good quality, good service, good value

Miinukset: Better selection of breakfast items

Plussat: Two good things - the valet staff was efficient and quick There was a patch of grass across the street for dogs

Miinukset: The entire staff seemed put off by answering any basic question of ours, they weren’t knowledgeable about the simplest of things like what time check out was even!! We were put on hold so they could check... meanwhile i could hear the other line going off in the background. They just wanted to switch over to a more important guest. The spa flat out lied to us about their availability. When we tried to push our checkout time by 30 minutes after enduring all of this so that we could go to a neighboring spa it simply couldn’t be done. The shower was broken, my fiancé fixed it, the mirror in the bathroom was broken, my fiancé attempted to fix it but then said “honestly i should Be paid for fixing all of these issues”. We asked for a dog bed. They offered it at check in but they were reluctant to send one up in the ten minutes it took us to change our mind about wanting one. It was disgusting Don’t ask for the dog bed. They apparently offer free car service in 5 miles. Don’t even bother. They won’t answer the phones to call you one. We had such high hopes for this place as we visit the spa and CBD often. This was our first and LAST stay at the joule. You’ve lost two customers that used to sing your praises.

Plussat: I love the underground bar it’s a must to attend every time

Miinukset: What’s not to like?

Plussat: The staff was very helpful, professional and helpful - great personalities! Apple TV in the room was a surprising plus.

Miinukset: Laundry service could be better - T-shirt’s could have been better pressed / folded. Dry cleaning / hanging clothes were fine.

Plussat: The accomodations were great! Love the location & uniqueness of the hotel! Plush bedding, and spacious!

Miinukset: The staff & service was a bit lacking for a high end hotel. The “city view” was of an adjacent building.

Plussat: Connie was super helpful. The airline had lost my luggage and she helped me every step of the way in arranging my shopping trip to make up for the time until it arrived. I felt at home!

Plussat: well appointed. helpful staff

Plussat: Amazing

Miinukset: The room

Plussat: What a beautiful city centre Hotel. We were made to feel special from the moment we checked in with a nice glass of bubbly pink Champagne. The room was magnificient in a sleek modern way.

Miinukset: The view from our room was rather sad as we looked out on a rather messy roof top but then it is in the middle of downtown. Breakfast was a bit of a let down it was good but not quite to the standard of the rest of the hotel.

Plussat: Loved the overall vibe, the super friendly staff and great food on site!

Plussat: the hotel was like “meh”.

Miinukset: Just seemed more pretentious than anticipated. Plenty of design elements, but what statement does the hotel make

Plussat: Old 20’s bank building just down the street from the original Neiman Marcus store. Middle of arts district with a collection of their own.

Miinukset: Service was wonderful but the food made me sick and I spent much of my night on the toilet.

Plussat: I Love It Will Be Staying Here Again

Miinukset: I Have No Complaints

Plussat: Everything Was Lovely I Will Be Staying Here Again....

Miinukset: I Loved Everything

Plussat: I loved the American breakfast buffet.

Miinukset: That the American breakfast buffet was not available on the second morning of our stay (probably because there was public holiday? We got no explanation why...)

Plussat: Room was very nice and clean had a great view . Bed was really comfortable.

Plussat: Super nice staff. Very clean and comfortable room. Great location.

Miinukset: There was nothing not to love!

Plussat: Comfortable bedding.

Miinukset: Location is not walkable. Executive King room was on a low level. Most premium hotels offer a high room for this upgrade.

Plussat: The lift ride up to the 28th floor was the biggest excitement for our kids at this hotel. The location is great if you have activities around downtown Dallas. The zoo is less than 10 mins away.

Miinukset: The staff members lack energy, rarely smiled or did much to make us feel welcomed. The hotel is in average shape. It gave me a really poor impression of Hyatt hotels in general.

Plussat: Everything was ok

Miinukset: I ask for a flor up high with a downtown view and I didn’t get it i got a 3rd flor and a view to the freeway that was a little disappointing

Plussat: Bed

Miinukset: Vaket parking

Plussat: Very clean rooms, beautiful building, and friendly staff

Miinukset: The pool area was smaller than expected.

Plussat: Connected to reunion tower

Miinukset: Horrible view of the traffic and bridge even though we paid for city view- we did not get the view we paid for

Plussat: The view!

Plussat: The customer service was excellent and the room was exceptional.

Miinukset: Nothing.

Plussat: Love the location, love the views, love the fitness room, great hotel for the price!

Miinukset: The valet was slow moving. We are accustomed to the hustle and bustle of the valet service at the Westin Dallas Galleria and they valet downtown seemed slower and less urgent, even still, not a bad experience.

Plussat: Great location

Miinukset: No

Plussat: Customer service

Miinukset: Not at all everything was great from the room to location to people

Plussat: The location was great with easy access to transportation. Staff was very friendly. Breakfast in the hotel restaurant was good.

Miinukset: Had noisy neighbors late at night, but the hotel staff took care of it.

Plussat: Everything was perfect

Miinukset: The pool hours

Plussat: The room was amazing, they upgraded us to a suite, the location is great, lots of restaurants you can walk to

Miinukset: The parking scanner didn’t work so we had to keep calling but they were gracious and fixed it

Plussat: The spacious room and view. Also enjoyed the indoor pool.

Miinukset: The AC in the room was not working. They had to bring us box fans for the room. Not what I expected when paying the upgrade for the suite, but the fans helped.

Plussat: Quality and staff were great... location and price were perfect

Miinukset: No

Plussat: i really liked how all the staff were friendly, from beginning to end. the indoor pool and gym area was nice too with a good view. the interior design in the lobby was beautiful as well. they had a wall with plants where you can take a nice picture. near that area were like several little resting booths(?)

Miinukset: the pool was cold

Plussat: Nice hotel, friendly staff, clean hotel all throughout, wish we had found it during our last visits to Dallas

Miinukset: No

Plussat: The hotel is beautiful, high tech, secure, and has several dining options.

Miinukset: The amenities are not easily accessed, the rooftop garden and bar are quite crowded, and the tech in the rooms can be a bit glitchy.

Plussat: breakfast and location was fine

Miinukset: No parking garage, Valet only. Pools included the public who payed a price to be there.

Plussat: The decor of the hotel was neat, the valets were friendly and helpful. Having a nice soaker tub was a cool feature - swanky bathroom, too. The tech was neat they used in the room. The bed was comfy, headboard in the room was a nice padded wall that really made sitting in bed comfortably.

Miinukset: Overall it was goo, don't want to be a downer but it isn't a cheap place to stay so I'm a bit picky. The hotel can't help the noise - folks walking in the halls were incredibly rude and loud all night, but again not the hotel's fault! AC wasn't cooling as we had hoped, the bathtub drain was not fully closing so once you turned off the water it would slowly drain out. The minibar-fridge drawers needed repair, the edging had worn off and just looked bad. For a swanky hotel, it could have used some magic eraser on the walls, some minor repairs, and some carpet attention. Also, we only got two towels, washcloths, and hand towels for two people. You get more at a DoubleTree than that! We had to cut our trip short due to a family emergency or I would have complained but we were ready to go.

Plussat: It wAs Amazing

Miinukset: The recently remodeled Statler is a gorgeous downtown hotel who's mid-century, retro aesthetic is unique and refreshing. Unforuntately, the polished interior is more or less the only positive take-away from my family's stay there this weekend. We chose the Statler for a quick staycation because it boasts such amenities as a rooftop pool, bowling and multiple in-house restaurants. We looked forward to experiencing all the Statler had to offer during our stay. Needless to say, we were pretty disappointed when these niceties were either denied to us, or mediocre at best. When booking our room, and again at check in, I made sure that my children would be allowed in both the pool and restaurants. The employee on the phone and at the front desk both said children would be allowed until 9 pm. We were even given wristbands to access the pool. Shortly after checking in, we got ready to swim and went upstairs only to be told we could not use the pool because it was not kid appropriate. We were disappointed but changed our plans to swim at the FOE pool a few miles away where we knew we'd be welcome. After having a great time at FOE, we returned to The Statler for dinner and bowling. We made reservations at Scout but they were unnecessary because the restaurant was basically empty on a Saturday night. The food at Scout was unimpressive - I'd liken it to a meal you'd eat at Applebees. The hostess and bowling attendant were two of the only friendly employees we met during our stay. After our meal we tried to bowl but all of the lanes were some degree of broken. We attempted to play a couple frames on the broken lane but quickly gave up. We went back up to our room to watch a little television and order room service dessert (which was not good). After being in our room for a few minutes, we all noticed a strange sewage smell. It would come and go but eventually it got bad enough that we had to call down to the front-desk about it.

Plussat: Location

Miinukset: Check in was supposed to be 4pm. Did not get my room until 5:30pm. A/C does not get as cold as I like at night. Pool and pool bar is open to the public and feels kind of trashy

Plussat: Comfortable beds

Miinukset: Too crowded and a lot of drunk people.

Miinukset: Valet Parking was embarrassingly slow

Plussat: I like the pool but I wish it would be open earlier like around 9am

Miinukset: Pool was open late at11am -I wish it would be open around 9am till10pm

Plussat: I loved everything about this place...the architecture, design, gorgeous room...the bed was more comfy that my own!!! The Statler was exceptionally clean, green, & non-smoking. It does accommodate smokers tho & had multiple places outside to welcome them!

Miinukset: There are no Vending machines...so bring your own drinks/snacks if you think you’re going to want them...

Plussat: The immediate managers & front desk staff... valet to concierge, here at the Statler were so professional. They attended to my needs & concerns as they arrived... A+

Plussat: Nice bath tub and shower

Miinukset: Could not get cold water out of the faucets, shower was difficult to use. The bed was very uncomfortable and there was not much space to hang clothes.