Dallas hotellit Downtown

Plussat: Everything was modern clean and the staff was awesome

Miinukset: Room next to the street and ability to hear neighbors move around is to apparent

Plussat: Disappointed. I wrote two or three times to Marriot Bonvoy to cancel due to Coronavirus, BUT want to keep a Credit for future use at this or any other Marriot Hotels. They cancel my reservation without proper notification. NO Credit or refund was received. Thanks for nothing Marriot. NEVER again.

Miinukset: Disappointed. I wrote two or three times to Marriot Bonvoy to cancel due to Coronavirus, BUT want to keep a Credit for future use at this or any other Marriot Hotels. They cancel my reservation without proper notification. NO Credit or refund was received. Thanks for nothing Marriot. NEVER again.

Plussat: The hotel staff were very friendly. They room was clean & comfy. The location was close to all the spots we planned to visit. I will definitely be staying there again.

Plussat: Cleanl, comfortable rooms. Amazing staff! Front desk crew and valet crew deserve raises.

Miinukset: Lack of parking, but valet crew did a great job.

Plussat: Clean New Friendly staff Complimentary hot breakfast buffet Perfect location downtown and near Deep Ellum

Miinukset: Valet was the only parking option. Valet parking was $26 per night and very slow. They seemed understaffed.

Plussat: Not much at all

Miinukset: The front desk was not very friendly at anytime in our stay. The tv did not work in our room but the maintenance man came and took care of it. He was probably the best part about our stay. Room service can in a take out bag. More of a 3 1/2¸

Plussat: The decor was beautiful and the location provided easy access to the highway.

Miinukset: The upper levels were closed off. I believe it was for renovations though. Our windows looked directly into the buildings across from us, and I’m not sure the sun shades actually kept anyone from being able to see into our room.

Plussat: Very nice room with very large bathroom, and a great city view.

Plussat: The room sizes.

Miinukset: The dated style of the rooms and corridors.

Plussat: I like the design and location of the hotel

Miinukset: There seemed to be a plumbing issue with the toilet and bathroom water

Plussat: Key required to operate the elevator, great for safety. The lobby area is very inviting, couches are great. Free WiFi. King bed was very comfortable with lots of pillows. Safe and fridge provided.

Miinukset: Based on pictures I was under the impression that there would be a business center, but there isn't. Showers look cool but leave huge puddles, poor housekeeper. Valet is $33. Also minor, but no drinking water in the room.

Plussat: The staff was very attentive. The room was upscale and cozy.

Miinukset: None

Plussat: Price

Miinukset: Roaches, trash all under the bed, meth head outside his room high as a kite

Plussat: The hotel was very nice and most of the staff was extremely helpful. My room was spacious, clean and had everything I needed. I like how it was an old building that had been restored in a more modern fashion. I would stay at the Cambria again.

Miinukset: The elevator signal (signaling that the car has reached your floor) was very loud, I could hear it clearly even though I was a good 5 rooms away from the elevator bank. The hallways were quite loud. Service at the bar could have been better.

Plussat: Location and Staff

Plussat: Location

Miinukset: There was a restaurant charge on my bill when I checked out. Never used their restaurant. Was taken off, but still concerned me. Would expect better.

Plussat: Great downtown location with big room and bathroom

Miinukset: We needed to move our 11am checkout to noon (which we have done here in the past due to a first responders event we attend annually). The lady at the front desk when we checked in was VERY rude offering NO solution even when we offered to pay extra.

Plussat: Two good things - the valet staff was efficient and quick There was a patch of grass across the street for dogs

Miinukset: The entire staff seemed put off by answering any basic question of ours, they weren’t knowledgeable about the simplest of things like what time check out was even!! We were put on hold so they could check... meanwhile i could hear the other line going off in the background. They just wanted to switch over to a more important guest. The spa flat out lied to us about their availability. When we tried to push our checkout time by 30 minutes after enduring all of this so that we could go to a neighboring spa it simply couldn’t be done. The shower was broken, my fiancé fixed it, the mirror in the bathroom was broken, my fiancé attempted to fix it but then said “honestly i should Be paid for fixing all of these issues”. We asked for a dog bed. They offered it at check in but they were reluctant to send one up in the ten minutes it took us to change our mind about wanting one. It was disgusting Don’t ask for the dog bed. They apparently offer free car service in 5 miles. Don’t even bother. They won’t answer the phones to call you one. We had such high hopes for this place as we visit the spa and CBD often. This was our first and LAST stay at the joule. You’ve lost two customers that used to sing your praises.

Miinukset: Some of the staff were a bit condescending at times. Just because I'm not wearing slacks and shoes that shimmer, doesn't mean I can't afford to stay in your hotel.

Plussat: well appointed. helpful staff

Plussat: Everything was indefinably perfect. This was my first experience with a four star hotel, and I walked in with high expectations. They met and exceeded every single one. The environment is luxurious, the staff is very friendly and very accommodating. We were given a ride to our concert venue free of charge, and when no drivers were available to pick us up, the concierge did so himself (Daniel's a great guy). The cocktails in the lobby bar were unique and tasty. The store across from the lobby bar (an art book store) stocks some great additions to any coffee table. And our purchase was transported up to our room with a little note from the concierge: "Enjoy your staycation." We had only told him once that we weren't from out of town, but he remembered. We felt like royalty from check-in to check-out. I highly highly recommend this hotel to anyone staying in Dallas.

Miinukset: Shower didn't have hot water. We didn't alert the staff because we found out too close to check-out. I imagine, with the quality of customer service we experienced, they would have been up really quickly to fix it.

Plussat: Modern decor and great amenities

Miinukset: Not enough wash cloths...

Miinukset: Cramped slow elevators

Miinukset: That I stayed in the wrong season of the year! (The pool was closed)

Plussat: Staff was fantastic! Rooms were fun with great amenities. Small but great for a short trip.

Miinukset: Air conditioning issues

Plussat: Great service, good restaurants and bars. Well done

Miinukset: Downtown Dallas is cool but there is a limit to what you can do there now

Plussat: The atmosphere

Plussat: The staff at The Joule is amazing and incredibly attentive. They upgraded us to the larger room. Someone helped us to our room with our bags. Since we had never been there, he gave us a quick tour of the room and told us all about the hotel. You can tell they are very proud of the hotel, and they should be. It is gorgeous! I have stayed at The W in downtown Dallas, and got the worst service there. The Joule is so much better in every aspect, and it doesn't cost as much.

Plussat: The minute you pull up the The Joule you know this is something different. The lobby is unique and modern without being cold and industrial. At check in we were handed a glass of sparkling wine. The staff was excellent. The were very professional yet extremely friendly. Not once did I get the pretentious feeling that I sometimes get from 4 star hotels. Every staff person I came in contact with went out of their way to be helpful and made me feel like a valued guest. The room was very comfortable and the design modern. I could tell that a lot of thought went into the design; picking the fabrics, fixtures, colors, etc. I would here again in a heartbeat.

Plussat: Stayed at the Joule for my wifes birthday. It was our second stay at this hotel so that should speak volumes about our overall experience in that we are repeat customers. The staff were so eager to please that we felt like a part of the family.

Plussat: Quick getaway for my husband and me to see Carrie Underwood and we loved the whole experience. Will definitely go again.

Miinukset: Not a Thing!!

Plussat: I personally enjoyed the attentive service, the design of the lobby/room and the comfort of the bed.

Plussat: It was Centrally located.

Miinukset: Rooms are a bit small.

Plussat: One elevator of 2 was out most of my stay. There with a large wedding party and we were all going and coming at same time. Very frustrating....

Plussat: While the room was not super luxurious - for a business trip - it was perfect. Rather a NYC loft feel (hence the name) with modern vibe. I had a nice view of some of the Dallas skyline. I do believe they really are green conscious - with a little recycle bin in the room so I didn't have to feel guilty about water bottles being tossed. Very close to the convention center and Main Street where we found some nice eateries and pubs (a five minute walk). Super friendly staff from the front desk to the bartender at the lounge. At the end of the day, the bed was very comfortable and I slept well.

Miinukset: Erm - the pool area could have used a little help. I have come to count upon the hotel shampoo & conditioner (never bother to pack my own anymore)- but didn't care for the pre-mixed stuff in the wall dispenser.

Plussat: Good location, easy check-in, & very helpful, friendly staff. Wouldn't consider the hipster, trendy decor, setting, etc., a bad thing- just different. Kinda cool (but glad I had researched online prior to know what to expect).

Miinukset: The shower wall (foggy glass) was a bit strange, especially for my situation - staying with a friend. There's no room service, but refreshment/snack bar had enough.

Plussat: Good location. Cool, modern feel.

Miinukset: Bed was not the most comfortable, very firm.

Plussat: The Bar in the lobby was nice. Grrat location

Plussat: We would return if the price is right.

Miinukset: The elevators and confusing levels and entrances from outside.

Plussat: Bathroom was amazing and bed was incredibly comfortable. The layout of the floor is a bit confusing but got the hang of it after the first few times. Overall my stay was great and I would definitely come back.

Plussat: I don't want to ask a bottle of water every time I want to drink water. no toothpaste, mouthe wash or brush. no shaving cream

Miinukset: I don't want to ask a bottle of water every time I want to drink water. no toothpaste, mouthe wash or brush. no shaving cream

Plussat: The rooms very large and the gym was awesome. They even provided workout clothes and shoes, which I forgot to bring. The staff was very professional, except for the maid service.

Miinukset: The maid service was lazy. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily.

Plussat: I liked that they allowed me to do an early check-in.

Miinukset: I didn’t like all of the hidden room service fees. Was not told a 22% gratuity was included so i tipped on top of that

Plussat: Bathroom: it was big, clean, had amazing lighting and neat, futuristic features.The shower could fit 3 people with a huge bench. The shower head was by far the nest thing about the whole stay! It was a massive, square, waterfall that covered every inch of me at one time. This is where the positives begin and end however.

Miinukset: My husband took me to the Westin Downtown Dallas for our anniversary. We are not wealthy and my expectations may be too high for today's lack of standards...I don't know. Parking: Self is $26, valet is $30 (only options) Bed: Like sleeping on the floor with only a thin down blanket to cushion you. Room Service: Not only did it take forever to get, but we called 3 different times before we made a choice that they actually had!! They had "run out" of the first 2 choices, and the third choice we were informed, although it was already on the menu, it was new and wouldn't be actually available for another 2 WEEKS!!! A 5 stat hotel shouldn't run out of everything or misrepresent a darn thing in my opinion! Staff: Cleaning lady flat out walked in on us twice! So we had to leave the "Do Not Disturb" sign on the door the entire time with the extra lock on. However, the front desk had to call so we could open the door for the towel guy because he couldn't knock with the sign there (maybe the maid could learn from him). TV: Only a handful of channels and the programs/actual episodes, that are the same everyday! I'm talking not just the same program but the exact same episodes everyday we were there. Noise: Although on the second to highest floor, 31 floors up, we heard sirens, traffic, and construction (the entire time)! I understand we were in downtown Dallas, but seriously, I even had to listen to the delivery truck trying to back up and park for almost 5 minutes a couple times a day. We heard every door that opened and closed, and although we were as far away from the elevators as one could get, we heard it EVERY time it moved! Checking out: We requested a luggage cart/dolly THREE times over a total of 35 minutes and still NEVER saw hair of it nor any attendants! We waited until the exact minute of check out time and then hauled it all down by ourselves with no apology or anything. Misc: No vending machines, and the gift shop is an over priced joke even in gift shop standards. However there is a nicely stalked, friendly staffed Seven Eleven around the corner within comfortable walking distance. All of that said.....would I own the bathroom, yes! Would I ever stay there again, NO.....but that's just me and my opinion.

Plussat: Nothing it was a horrible experience

Miinukset: The sheets were dirty, not clean asked about the pool to swim they wouldn’t allow it even tho the Dallas area is open to 75% at this time. Was told to go across the street to see if can swim at different hotel. They never can to clean the sheets an

Plussat: The view

Miinukset: Pool was closed.

Plussat: The staff were all great.

Miinukset: The following services were discontinued room service, breakfast, gym and pool. The price did not reflect that, nor was it mentioned when I booked the room. I specifically chose a hotel with a pool and restaurant.

Plussat: Terrific staff, clean environment, wonderful rooms, truly enjoyed our experience all the way around! Would stay again...

Miinukset: N/A

Plussat: The pool

Miinukset: 30 to vallet

Plussat: Location and very helpful and friendly staff

Miinukset: the overall appearance of the hotel outside and lobby area seems dated

Miinukset: Room service is far below what I expected! Breakfast was delivered in a paper bag with disposable utensils. I expected a tray with cloth napkins and real utensils. It was certainly overpriced for the level of service!!

Plussat: We loved our stay. Perfect location, clean and friendly staff

Miinukset: Nothing

Plussat: The rooms are so big and so was the bathroom

Miinukset: The restaurant was not that great poor service

Plussat: Great location

Plussat: We were in town for a wedding, and this hotel was perfect in location.

Plussat: Nice bar/restaurant, great fitness facility

Plussat: The hotel is beautiful, high tech, secure, and has several dining options.

Miinukset: The amenities are not easily accessed, the rooftop garden and bar are quite crowded, and the tech in the rooms can be a bit glitchy.

Miinukset: Valet Parking was embarrassingly slow