Dallas hotellit lähellä Bank of America Plaza

Plussat: The ZaZa is fabulous in every way! They cater to their customers . Excellent service from friendly staff: Breona, Eduardo, Kaati and Kristen are just a few that make me feel like the ZaZa is my home away from home during my weekly travels for work. The accommodations and amenities are extraordinary and the food at the Dragonfly is awesome!

Miinukset: No water for ahower....we felt unwelcomed...got charged to have a vehicle there...we couldn't go into pool/spa (causevit was past 10) but there was people in...

Plussat: This hotel was absolutely fantastic!!!! The hotel is visually extremely interesting with the art work etc. Almost like visiting a really cool museum :-) Staff was very friendly and professional...... The room also was wonderful, the mattresses and bedding were beyond comfortable, which was appreciated after a long difficult day of travel when we arrived. If you're thinking about this hotel for a stay, you will not be disappointed!

Plussat: Room was spacious

Miinukset: Noisy hotel on Friday and Saturday nights

Plussat: The room was fairly large and comfortable. The hotel restaurant, as well as the pool area were very nice. Check in was slow, but they do provide wine while you wait.

Miinukset: For the cost, the room was not that extravagant. You cannot bring in any outside alcohol. The room fridge is fully stocked, but of course, you will have to pay for everything. The room "menu" even stated that certain pillow and robe usage cost around $50 and $75, respectively.

Plussat: I love the staff they set my room up perfect the spa was amazing will definitely be back

Miinukset: Receptionist on checin rude and not helpful

Plussat: How unique the property was

Plussat: Great location great decor

Miinukset: Some of the front desk staff were rude and condescending but others were truly helpful, friendly people the guys driving the cars were awesome!!

Plussat: Rooms are very nice. Complementary coffee on each floor. Staff was wonderful.

Miinukset: Pool and bar were meat markets. If you are into that sort of thing then I guess this could be a positive.

Plussat: Friendly staff. Quick valet service.

Miinukset: Charge for overnight parking seemed very expensive. I think your website had a lower cost listed. I was surprised when I saw the $49 per night charge.

Miinukset: Amazing hotel. Pricey, but worth it for a fun night in Dallas.

Plussat: Beautiful rooms and an elegant vibe throughout. Loved having my parents stay here on their first night in Dallas. Right in the middle of downtown.

Miinukset: My only con is the large amount of homeless people at the door of the property—but I know they can’t really control that.

Plussat: The property was nice clean and friendly staff

Miinukset: Limited channel selection , restaurant was a bit to high

Plussat: The breakfast, bar, spa, and atmosphere!

Plussat: Lobby

Miinukset: Room service menu - extremely limited

Plussat: This hotel is one of the most beautiful hotels we have ever stayed at! The front desk staff was so friendly and when they found out we were celebrating a birthday we were offered champagne. That was such a lovely surprise! The location was wonderful and we loved the complimentary car service.

Miinukset: Nothing, we loved out stay!!!

Plussat: All the staff were very helpful, friendly and made our stay very comfortable.

Miinukset: Need hotel maps in each room. There’s so much too explore it’s easy to miss something.

Plussat: Good downtown location and an interesting historic property.

Miinukset: Whilst the public areas are historic, cooly decorated and quite grand, the hotel public areas are very dark and has hardly any windows. It makes it somewhat gloomy. Public areas are so much nicer than the rooms. They've done up the bathrooms and the beds are comfortable, but the decor lacks finesse and there's a distinct lack of luxury for the money. I booked an Exec King Suite and there was no sitting / sofa area - just two beds. It did not meet "suite" expectations.

Plussat: Location and the staff was friendly.

Miinukset: Limited soap in the room. Had to purchase my own soap to bathe comfortably.

Plussat: Accommodating staff, good size room, two excellent restaurants, valet parking, easy location

Plussat: All good been there many times

Miinukset: Need more later night items for in-room dining

Plussat: Two good things - the valet staff was efficient and quick There was a patch of grass across the street for dogs

Miinukset: The entire staff seemed put off by answering any basic question of ours, they weren’t knowledgeable about the simplest of things like what time check out was even!! We were put on hold so they could check... meanwhile i could hear the other line going off in the background. They just wanted to switch over to a more important guest. The spa flat out lied to us about their availability. When we tried to push our checkout time by 30 minutes after enduring all of this so that we could go to a neighboring spa it simply couldn’t be done. The shower was broken, my fiancé fixed it, the mirror in the bathroom was broken, my fiancé attempted to fix it but then said “honestly i should Be paid for fixing all of these issues”. We asked for a dog bed. They offered it at check in but they were reluctant to send one up in the ten minutes it took us to change our mind about wanting one. It was disgusting Don’t ask for the dog bed. They apparently offer free car service in 5 miles. Don’t even bother. They won’t answer the phones to call you one. We had such high hopes for this place as we visit the spa and CBD often. This was our first and LAST stay at the joule. You’ve lost two customers that used to sing your praises.

Miinukset: Some of the staff were a bit condescending at times. Just because I'm not wearing slacks and shoes that shimmer, doesn't mean I can't afford to stay in your hotel.

Plussat: well appointed. helpful staff

Plussat: Everything was indefinably perfect. This was my first experience with a four star hotel, and I walked in with high expectations. They met and exceeded every single one. The environment is luxurious, the staff is very friendly and very accommodating. We were given a ride to our concert venue free of charge, and when no drivers were available to pick us up, the concierge did so himself (Daniel's a great guy). The cocktails in the lobby bar were unique and tasty. The store across from the lobby bar (an art book store) stocks some great additions to any coffee table. And our purchase was transported up to our room with a little note from the concierge: "Enjoy your staycation." We had only told him once that we weren't from out of town, but he remembered. We felt like royalty from check-in to check-out. I highly highly recommend this hotel to anyone staying in Dallas.

Miinukset: Shower didn't have hot water. We didn't alert the staff because we found out too close to check-out. I imagine, with the quality of customer service we experienced, they would have been up really quickly to fix it.

Plussat: Modern decor and great amenities

Miinukset: Not enough wash cloths...

Miinukset: Cramped slow elevators

Miinukset: That I stayed in the wrong season of the year! (The pool was closed)

Plussat: Staff was fantastic! Rooms were fun with great amenities. Small but great for a short trip.

Miinukset: Air conditioning issues

Plussat: Great service, good restaurants and bars. Well done

Miinukset: Downtown Dallas is cool but there is a limit to what you can do there now

Plussat: The atmosphere

Plussat: The staff at The Joule is amazing and incredibly attentive. They upgraded us to the larger room. Someone helped us to our room with our bags. Since we had never been there, he gave us a quick tour of the room and told us all about the hotel. You can tell they are very proud of the hotel, and they should be. It is gorgeous! I have stayed at The W in downtown Dallas, and got the worst service there. The Joule is so much better in every aspect, and it doesn't cost as much.

Plussat: The minute you pull up the The Joule you know this is something different. The lobby is unique and modern without being cold and industrial. At check in we were handed a glass of sparkling wine. The staff was excellent. The were very professional yet extremely friendly. Not once did I get the pretentious feeling that I sometimes get from 4 star hotels. Every staff person I came in contact with went out of their way to be helpful and made me feel like a valued guest. The room was very comfortable and the design modern. I could tell that a lot of thought went into the design; picking the fabrics, fixtures, colors, etc. I would here again in a heartbeat.

Plussat: Had to have security come twice due to noise next door. Per conversation and email with guest services someone was to greet my special needs child with a Happy Birthday greeting. No one did.

Plussat: Good service.

Miinukset: The beds could have been better, it was a little lumpy

Plussat: Our city view was AMAZING! The staff was spectacular. I got a gift delivered for my BF & they took care of everything. Pablo was beyond words amazing to us from beginning to end as well as the Gentleman that checked me in. The stay was a dream. Thank you

Plussat: Great building. Nice and clean. Front desk staff excellent.

Miinukset: Difficult to access. Poor signage.

Plussat: Location was optimal, facilities where clean and up to date, staff was very friendly. GM even greeted me and asked how my stay was. Very good service!

Miinukset: Cost was a little high compared to other hotels in the area

Plussat: Room was adequate. Chromecast was easy.

Miinukset: Poor room service menu. Guests out of control in lobby. Very hard to walk from entry to front desk through the crowds. Excessive noise in the hallway overnight that was easily heard in room. Not a hotel for corporate stays. Charged $40 extra at check-out.

Plussat: The atrium and the black out curtains.

Plussat: Was more than i thought it was going to be!! Room was excellent!!

Miinukset: You have to pay for parking everywhere...

Plussat: The bed was one of the most comfortable I have ever slept in! The view of downtown Dallas was spectacular. We had a lot of fun riding scooters that were accessible right outside the entrance. The staff was exceptionally helpful when we needed to switch one of the feather beds out for a hypoallergenic version. They also brought extra hangers that we required.

Miinukset: The walls are a bit thin and we could easily hear every word of the raucous group next-door, Also, the ceiling in the bathroom could use a good scrub!

Plussat: The employees were amazing and friendly. Room was very clean, bed was comfy and city view was awesome.

Miinukset: The Union Station is smack dab in front of the hotel. Freight trains go by 24/7 and even though we were on the 15th floor, you could hear them all night long. No fault of the hotels, but I didn't sleep for 3 nights. Also is just a tad out of walking distance to center of town. We needed to Uber to most restaurants.

Plussat: The bed was amazing, the bathroom was great.

Miinukset: The bathroom wasn't vented.

Plussat: The breakfast was delicious. I would highly recommend it. There was a good variety of food.

Miinukset: The shower was over the bath and the bath drain was a bit blocked so when we were having a shower we were standing in a pool of water that wasn't draining, which is fine if you are having a bath but not so good if you are having a shower.

Plussat: So nice!!!!

Plussat: The room was clean and the staff very helpful.

Plussat: I liked the proximity of the hotel to my office that I was visiting for work and the fact that it had an underground tunnel connecting it to the Bank of America building. The tunnels also had food selections which was nice for lunch breaks during the day. I also enjoyed the bartender at the lobby bar however the food was way overpriced.

Miinukset: First I did not like that the elevators stopped running at one point. Then on one occasion when I returned to my room the housekeeping had left a dirty rag on the bench inside my room, they took or threw away my personal shaving razor, a dirty wine glass was left untouched even though they supplied another new one and one of my towels provided was torn. Not the type of quality I expect from a Westin hotel. Not to mention the housekeeping also left their cart in front of my room for hours one of the days during my stay and the air conditioning unit in my room made an annoying noise when on high. This was my first trip to Texas and I read several recent yelp reviews for this hotel and hate to say it but I would agree with a majority of the negative remarks. The food at the hotel, mainly the lobby bar is also very overpriced for what you get. Def do not stay here for a vacation or romantic getaway!

Miinukset: They didn't tell us that we needed to keep our room key to leave the parking area. We paid at the parking garage and then was charged again by the hotel.

Plussat: I loved the calming vibe of the room and the super soft robe. I didn't get to try out the exercise gear they provide, but I think that is a fantastic perk. The food menu provided healthy options and even fresh juice. Great location in downtown Dallas.

Miinukset: No - we just loved it!

Plussat: Great location and friendly staff!

Miinukset: The bed was incredibly hard and uncomfortable

Plussat: Very clean.

Miinukset: Lots of street noise. No coffee station in lobby

Plussat: The location was great and the bar area was in a good location.

Miinukset: Check in was on the second floor with the escalators broken and not very good located signs to tell you to take the elevator. The valet check in was a nightmare coming off of a one-way street with several cars backed up and attendants were overwhelmed

Plussat: The front desk agent was great. She was friendly and helpful. The room was also clean and quiet.

Miinukset: They charged me for a pretty large deposit of $240

Plussat: The cleanliness of the hotel and good security

Miinukset: The bed is not comfy I had pain in my neck from those billows

Plussat: Great location close to everything we needed