Dallas hotellit Design District

Plussat: Friendly, accommodating staff. Attractive, well designed rooms that appear to be recently remodeled. The location in convenient to many locations in Dallas--Downtown, Design District, Deep Ellum, Farmers Market, Uptown.

Miinukset: Few restaurants and shops in the immediate vicinity of the hotel.

Plussat: It was close to the venue of the event we were there for.

Miinukset: The room was paid for through kayak however the hotel charged me again at their regular rate.

Miinukset: We liked it overall. Just had a few rough patches at the beginning when they had problems finding our resevation and then when she asked if we wanted double beds then gave us keys to a single bed.

Plussat: Size of the suite, hot chocolate bar, fresh infused water :)

Miinukset: Had an issue w reservation and payment, inconvenience of waiting on ice, parking

Plussat: Clean, huge room, firm comfy bed, fluffy pillows

Miinukset: $10 parking.

Plussat: The room was nice looking from walking in the door. Expect more from Marriott but this room and service was not the what you expect.

Miinukset: Where do I start?? I should had known this would not be a good stay by the service when I checked in. The gentleman in front of me was being taking care of wonderfully. The lady taken of me was not giving best service. She did not welcome me to the Hotel, ask may I help you, asked for my ID and credit card. Handed me the room key and said park on either side of Hotel. While I was waiting, I was listening to the other lady checking in the gentleman beside me.....WOW... customer service was great....she was very detailed from parking to where elevators are about his room. The room.....appeared to be nice....however closer look.... The bathroom only had one light working, taking a shower in dim light. Web site said Bath Robes....NO bath robes!!!! My daughter noticed the desk chair....was RIPPED badly!!! Three inches across the front seat....OMG....showing the cushion...nasty!! Desk lamp didn't work. Then when we went to bed.....another shocker....the pillows....SMELLED SO NASTY!!! I called the desk....and was asked to be put on hold.....AFTER 5 minutes....I put the phone down and told my daughter let me know when some one answers.....I headed down stairs to the desk and saw the desk person standing there talking to a Security Person. I asked for a Manager, he said he was. I explained I had been put on hold and been waiting. Then about the pillows and asked if we could have more...he said "No", that they was over booked and didn't have any more. I asked him so I need to sleep without pillows? Manager sent the Security person to check the pillows.....needless to say after the Security Person called from the room and reported the smell was nasty on the on the pillows and the desk chair was terrible and as my daughter was telling about finding holes in the sheets...found painted finger nails on the floor!! The Manager was knocking on the door and said lets get you ladies out of this room and to a new room. When we got to the next room....few pillows was still nasty smell....seems maybe its from soured linens, ended up wrapping them in towels! Manager also said he will find some bath robes due to second room had no bath robes!!! As we got settle in....noticed on the floor hair pins....REALLY....are these rooms cleaned after guests???? After all said and done...we did get $ 22 off the room rate....lolololol... Oh.....being put on hold time....desk person AKA Manager...answered as I walked back in door with Security person....Do math of time that was....ride down elevator, explain about pillows, going back up to room (9th floor).

Plussat: The room was fantastic, and everything was clean. The hotel employees were nice and helpful. Overall a great stay. Also I’ve seen the complaints of being charged for parking. We were not charged once and the gates were always up. Hopefully that’s a permanent thing. There’s nothing worse than a hotel that charges for parking.

Plussat: Was a very convenient location, short uber rides to deep ellum. Spacious, clean room. Beautiful place. Loved it

Plussat: 12pm checkout, free water, complimentary drink for my birthday, location, shuttle service, free breakfast for my birthday, good room setup, quiet, staff was super nice!

Miinukset: Room smelled bad, sheets and bedding had plastic feeling and comforter was heavy, pillows were thin, tv channels were limited

Plussat: Very close to downtown. Front desk staff was friendly and helpful.

Miinukset: Hotel was not in the best of conditions. Could really use better upkeep.

Miinukset: Room was dirty, we got charged twice for room and had to go through a lot with the front desk for a refund, also didn't tell us about getting charged for parking and other "miscellaneous" charges. Would not stay there again.

Plussat: .

Miinukset: . .

Miinukset: Dirty room, cleaning staff did not come daily for no apparent reason, coffee filters/items not restocked when used in room. Noisy and poor view. Parking and wifi extra costs. Out of items when ordered room service.

Plussat: Complimentary breakfast and evening hors d'oeuvres. Free bottled water. House keeping.

Miinukset: Pay-to-use wifi. Fitness room was very, very cold. Bed was too firm for my liking.

Plussat: room

Miinukset: The ice machine was broken on the third floor. And they charge for parking now

Plussat: The hotel staff was friendly also the rooms were very nice and roomy.

Miinukset: Nothing

Plussat: Staff was very nice. Coffee in the morning and the cookies in the afternoon or a pleasant surprise. Rooms were clean and comfortable

Miinukset: Not much

Plussat: The elevator appears to be going through an upgrade but the hotel needs a complete upgrade besides the The room , the room was really nice, clean and quiet. I felt the hotel was rather expensive though. Forgot my daughters phone in the room when we left and it was still there when we got back. Excellent staff, very friendly and honest.

Miinukset: The walls walking to our door were scuffed badly really needs new wallpaper or a paint job.

Plussat: Place was great.

Miinukset: The "25 years experience bar tender" didn't know crap and would plea with every customer to only order beer or wine. Then had the nerve to question my tip because it was less than she thought she deserved.

Plussat: The gym and pool facilities were nice, clean, and of great quality.

Miinukset: The bedroom was somewhat cramped (only the minimum size to fit the 2 full sized beds).

Plussat: The beds are comfortable, and there are a lot of mirrors in the room. We were afforded plenty of towels and pillows. It's nice to have a refrigerator in the room.

Plussat: it was very confortable, in downtown, very close to the places that i want to visit and nice rooms

Plussat: We liked the cleanliness of the room, the beds and furniture were nice and comfortable. The food in the dining room and room service was very good. The people at the front dest were very nice , very professional. We really enjoyed our stay.

Plussat: N/A

Miinukset: N/A

Plussat: Great salad and staff at the restaurant. They served us outside by the pool.

Miinukset: I called to reduce my stay by one night - from four to three - and they would no longer honor the group rate under which I made my original reservation. Instead, they insisted on charging me what averaged out to about $120/night more. While I still attended the conference, I changed my reservation to the Sheraton Suites across the street. I would recommend the Sheraton Suites if you are in the area. For the conference, there was an on-going problem with the audio being used - feedback, static through the mics.

Plussat: The front staff member who helped us check in was extremely nice and helpful! Definitely put us in a good mood. He explained they also have a free shuttle that takes you to downtown and uptown which is great since we planned to go out at night and now didn't have to use a taxi or uber. Close to a lot of things and the shuttle makes a huge difference on saving money. Breakfast was decent but I don't think it's worth paying for (we got comp' tickets) but the servers were friendly and nice, just not a lot of options. Place was clean and beds were comfortable.

Miinukset: Only complaint I have is that they falsely charged me $92. After calling them, they immediately checked and said they would refund their error but definitely something to keep track of if you stay here as I read in another review that they had the same problem.

Plussat: The location was good, close to downtown Dallas.

Miinukset: We had to change rooms in the middle of the night because the ac wasn’t working on a very hot day. The water wasn’t warm in the first room and there appeared to be what looked like blood on the bathroom door handle.

Miinukset: Someone ding my car! Nothing can be done. Just body shop!

Plussat: Great location

Miinukset: At the time of our visit, there was only 1 elevator working.

Plussat: the room was very nice and the employees were extremely friendly!

Miinukset: not enough parking...didn't like having to park in the back and on the sides. Valet would've been a nice feature.

Plussat: Good location, quick access to downtown, good free breakfast

Miinukset: Was not what I've come to expect from Fairfield. Room was clean but poor quality - old TVs, poor quality bedding, cheap decor. If you're looking for a reasonably priced room for the night this is a good place to sleep this is it but don't come expecting anymore than that.

Miinukset: Breakfast didn't run later on a holiday weekend

Plussat: The maintenance man was very nice, quick and accommodating. The breakfast was nice.

Miinukset: We arrived in the evening time. The kids put their swimsuits on for the indoor pool, which is the reason we picked this hotel. The water was cold...not cool but cold. What’s the point in having an indoor pool? Upon first arriving in our room, we turned our ac on a little. Later, when getting ready for bed, I turned the air down. After a bit, I noticed the room wasn’t cooling down any. After checking both the wall unit and the actual unit, I walked down to the front desk, who told me maintenance would be up shortly. Not even 5 minutes later, he was there. He checked a few things, went and got tools, came back and checked some more. He then came back and asked me to escort him to a different floor. He brought me to a different room and we checked the AC to make sure it worked. He then gave me the new room keys and asked us to switch rooms. It was 10:45 at night and we had 2 young sleeping kids...it was frustrating. The maintenance guy ended up telling me that the wiring in our first room was faulty and had we not called, it probably would have caught on fire during the night. Yikes! I didn’t hear one word from the front desk. No apology, no checking to see if we were good, nothing. Upon checking out the next day, I found they charge a $5 parking fee....why?!?! A few days after arriving home, I found they charged me twice for the $5 fee. Currently waiting for that to be fixed. Overall, was not impressed with this place for the amount I paid. Won’t stay here again.

Miinukset: It was all good.

Plussat: They have a nice pool

Miinukset: Our ac did not work. It was so hot & uncomfortable

Plussat: Staff was polite

Miinukset: The entire building smells of mold and they ran out of many of the amenities they claimed to offer