Köln hotellit lähellä Mediapark

Plussat: This is the top class hotel with reasonable price, nice hotel staffs, very good service

Plussat: Breakfast was great, and location was wonderful and close to everything.

Plussat: Hyvä palvelu

Plussat: The best hotel in the heart ofCologne. Rooms are clean and enough big. Breakfast was wonderful.

Miinukset: Your survey is too long! Hotel was great.

Plussat: the breakfast was exceptional , unfortunately the blond older lady being in charge there with the short hair was impolite I must say. I ve asked from her a cappuccino and she held her hand towards me in a very impolite manner that she is busy. I ve then excepted her to come back in order to ask what I ve wanted but she never did. I had to wait 15 minutes till I ve asked the cappuccino from another one who was being on staff there , another younger and very polite girl

Plussat: Great location, really friendly staff always with a smile, really spacious rooms with a comfy bed and a Great breakfast!

Plussat: Comfortable bed and the most amazing shower. Free mini bar was a nice touch!

Miinukset: A little pricey but you definitely get what you paid for

Plussat: This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again.

Miinukset: Nothing.

Plussat: We organized a special stay for our parents their anniversary and they went above and beyond in service and attention. Even a last minute request from my parents was met with the utmost friendliness. Mieke, one of the managers even suggested for us to leave a special note from the family in the room, so we had gifts ready in the room for them. Our parents were very extremely pleased over all.

Plussat: The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat.

Miinukset: The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.

Plussat: I didn't try out the breakfast, but the dinner was pretty good (excluding the cocktail, which I'll get to in a minute). The steak was tender and juicy, definitely worth what I'd paid for, and the baked potato was really delicious. Great comfort food. Overall, a thumbs up to the "food" in general The room (Beds) were comfortable. I wish there were a thicker blanket, but I did come from a tropical-subtropical area, so it is highly likely that the Europeans find the temperature fine. I mean, it was not cold, but I'd like it warm. And because it was generally acceptable, I did not ask the staff for a thicker blanket, and it is likely that they might be able to supply them. So, overall, a good hotel with helpful staff and a generally good position. Breakfast and metro nearby with a few minutes walk. I didn't explore the area too much to be giving a good opinion on this.

Miinukset: The overall design of the shower was TERRIBLE. (I lived in a room for two, if you were wondering) It was not the hotel's fault, and to be honest, it didn't affect me a lot. But they had this useless piece of glass panel with a hinge connecting a fixed and functional glass panel that was supposed to keep the water out. And between the two panels, were this slit that water kept pouring out onto the floor. I was not TOO annoyed since it wasn't me that had to clean the floor, but I had to watch my steps to avoid soggy slippers. Okay to acceptable in a hotel, but I'd ask for a full refund from the designer if it were my place. Tried everything to stop the floor from getting wet but in vain. The cocktail. I was not much of a drinker, so I will not be going with the tastes. I first found two fruit fly like creature in the cocktail a few moments after I ordered it. I was not sure if they decided to join the party after I started eating, maybe jumped into the pool when I was digging into my steak. I asked the bartender to kindly pick them from the cocktail, which he kindly did, and I continued drinking. I was not able to finish the drink and asked to take them back to my room (No additional fruit flies seen above the ice cubes at this time), but after I emptied the drinks, I noticed three additional fruit flies (which I was sure that there isn't any in my room) lay in the bottom of the glass. I did not immediately count five fruit flies when the drink was served, so there might be this chance that the flies drowned themselves while I was not aware of it, but I think it is more likely that they were buried under the ice when the drinks were made. Kind of surprised, but just surprised.

Miinukset: Car parking costs extra money.

Plussat: The good position, excellent facilities, big space and good view, comfortable pillows and bedding, friendly and very helpful staff can give many useful recommendations. Always Beautiful and clean environment in the hotel. Strong recommended. Good for family and children.

Miinukset: Nothing

Plussat: Top Business-Hotel!

Plussat: The hotel had a lot of amenities and was very clean. The breakfast was excellent and they had wide range of choices, The location of the Hotel is well placed and was convenient for us to visit most of the tourist attractions without any hassles. We would love to stay in this Hotel next time we are in Cologne.

Plussat: Everything

Plussat: Location, size of the room, very comfy and huge bed , great bathroom, very quiet

Miinukset: The breakfast, would not book it again, it was included in the rate but didn’t even bother on day 2. Too small for the amount of guests, not breakfast was cold, 1 coffeemaker for so many guests which broke just before I wanted to use it after a substantial wait. Cdnt be fixed quickly so a waitor brought a coffee to my table. Quite bitter so didn’t have a second. Croissants had Discounter quality. Cheese and cold meats tasted cheap. Fresh fruits were ok and overall variety was good.

Plussat: The room was nicely decorated, clean and the beds very comfortable. The breakfast was absolutely lovely and the onsite cocktail bar has lovely views of the Dom.

Miinukset: We had specifically booked a twin room but on arrival (very late at night) they said they had none available. They did ultimately go up and split the beds but it was annoying that they hadn’t sorted it out in advance given that our booking was specifically for a twin room.

Plussat: Flawless hotel. Great rooms, extra comfy beds, super clean, all the amenities you could think of. Superb breakfast and great location.

Miinukset: Can't think of any flaws. Maybe the price of parking.

Plussat: The hotel is right at the center so we found the ubication ideal for our trip, which was a short stay in Köln. The staff was really nice and we also left our bags in the storage room without any problem. We recommend this hotel and if we come back to Köln, we would definitely book it again!

Miinukset: The only thing we can complain about is that they offered free water but it was sparkled.

Plussat: Hyvä aamiainen Huone oli tilava

Miinukset: Ei oikeastaan mitään nekatiivistä

Plussat: Very convenient location

Miinukset: Double Room with King bed is very very tiny - more suitable for single person. No space for luggage. No space for anything. Room faces street so it gets noisy at night, whole night with merry making & beer drinking crowd. Unless window is closed but it gets abit stuffy.

Plussat: Location was perfect. Our room had a view of the Dom. Nice amenities. Excellent breakfast (even though the price wasn’t included in our rate).

Miinukset: Parking is not that convenient - they give you a discount at a city garage nearby. However, since the hotel is on the pedestrian street that’s to be expected.

Plussat: Room was available for us when we arrived from Paris before midday. Very friendly staff. Great location.

Plussat: Very central location, and very clean and well designed rooms and bathrooms. Beds were comfortable. Highly recommended

Plussat: Location is nice, breakfast almost OK. The rooms are small, but comfortable

Miinukset: Parking is far from hotel

Plussat: the location was superb, all staff members were excellent. Cologne is one of the greatest cities we've ever visited!

Plussat: Very nice high quality hotel, modern, clean and secure. Centrally located in the old city area to all sights, with many restaurants, bars, attractions and train station nearby. Staff was friendly and helpful. Stored my bag at early arrival until check in and gave helpful information and tips.

Plussat: Hyvä sijainti ja erittäin hyvä aamiainen ja palvelu.

Plussat: It was really lovely !

Plussat: Great location quite and clean.

Plussat: Very clean room when we arrived and comfortable beds. Staff were incredibly helpful. Liked the view of the Colonius Tower and park. Would definitely stay again.

Miinukset: Even though we were on a high floor, we were a bit disappointed that we couldn’t open the window a little in the hot weather. Air-con was good, but it would’ve been better if we had a bit of fresh air. The only English channels available were news channels. We would’ve liked the option to change the language on some movie channels as they were all in German.

Plussat: I recommend the hotel for an amazing breakfast, good spa area for relaxation, nice room with a view to the park, polite and helpful stuff, good location in a modern area

Plussat: A bit of a walk from the train station but not too bad. Lots of restaurants nearby (though they mostly weren't open late at night). Near metro stops to get to the center city and all the tourist attractions. Comfortable chain hotel with such amenities as air conditioning and an elevator; often taken for granted but some of the other accommodations I used on this European trip didn't have them.

Plussat: The Lazy Sunday check out service is an excellent idea! Breakfast in the room service was provided even after 12 - very flexible and clients' oriented service!!

Plussat: The staff were friendly and very welcoming and if you are an Arabic speaker, you should look for Eisaam from the front office team. He was very helpful. The room was nice and comfortable. And the location was great. If I had the chance, I would definitely come back.

Plussat: Punctuality of the staff speaking good english very clearly,great elegant location and calmness of the room.

Miinukset: Reception changed our room as the A/c was not working. The new room had a nice city view instead of the back side one we had first. The a/c was working but Nespresso machine was not and the water kettle was draining water from every side.It is a small detail but however it shadows the other positives of the hotel.

Plussat: We would have liked some ordinary breakfast tea and milk in the bedroom.we would have preferred coffee pots on the table instead of machine coffee.

Miinukset: See above

Plussat: location and updated decor

Miinukset: no!

Miinukset: Aamupala oli todella kallis , kahdelta henkilöltä olis ollut melkein 50 euroa ! Ei menty tästä syystä .

Plussat: Staff were excellent, very helpful Breakfast was very good

Miinukset: Directions to get there need a little work - we drove around for 20 minutes to find it

Plussat: Location

Miinukset: We checked in in the afternoon and AC, fridge, and safe did not work. We left to get dinner and was promised it would be fixed. Returned in evening and nothing fixed. We lost baby breast milk and no AC. Night manager refused to fix/give us new room.

Plussat: In the website there was parking advertised but no mention of the 20 euros per night. I was not happy with that as the parking was one of the main reason that we picked this hotel.

Miinukset: They could have made it clear that parking is charged at 20 euros per night.

Plussat: Amazing building, amazing idea to turn it into a hotel. Gorgeous interiors, beautiful designer furniture.

Miinukset: However, it feels like the interior was optimized for beauty but not always comfort. For example there’s no bathroom/shower doors, so not much privacy. Breakfast was ok but I would expect much better from this hotel.

Miinukset: The style and equipment of the rooms is absolutelly not adequate to 5 stars. The architect must have get a serious revenge on somebody. Absolutely not equal to the price I was charged. I normally never make any comments, but this time I cannot help myself. So disapointed ..

Plussat: The building itself is lovey, very nicely designed and decorated.

Miinukset: There are a few things that made our stay unpleasant. Firstly, the staff, one man in particular: when we arrived with our 2 suitcases plus extra bag and our dog, there was no attempt to help us with our luggage or anything like that , which is surprising for a 4 star hotel. We arrived and went to check in- we had booked a deluxe double bedroom but when we went to our room, we were surprised to see a small room that was clearly a double room, not a deluxe (we checked the photos online and it was confirmed that we had the smallest room there). We went down to ask why we didn’t have a deluxe room and we were told it was because of our dog. We had told them weeks in advance that we were coming with our whippet and there was no mention of having to be put in a smaller bedroom. The man was not very nice about it all and tried to lie a couple of time, while still trying to charge us for a deluxe when we had a double room (the price difference is about 60 euros a night). We had to chat to another member of staff, a woman, who was much more comprehensive and aware that they had messed up with the situation. She offered us free breakfast and no charge for the pet, which we accepted. This first encounter made our feelings towards the hotel not so nice and it just felt like they had tried to scam us a bit. The second thing which is not the staff’s fault but still problematic, is how badly sound proofed the hotel is. There was a beer festival just outside the square, which made it loud everywhere in the hotel, including the elevator. I understand it’s an old building so double glazing might not be possible, but it’s definitely something they should mention, specially when they know there’s going to be a live band performing all day and up to 10pm just in front of the hotel. Overall, whilst the hotel itself is really nice, out experience with the staff and service is not representative of a 4 star hotel, which is a shame.

Plussat: Quite and peaceful neighbourhood. Close to "La Fonda" restaurant which turned out to be a perfect dinner solution. Outstanding building.

Miinukset: In room temperature is pretty high. Based on the standards of the structure I was expecting the chance to use AC.

Plussat: It's quiet off the main road. Nearby many eatery and smart TV where i can watch Netflix, design is posh, very artistic

Plussat: Staff was excellent and made sure we had everything we needed. They directed us to a restaurant when we arrived and made sure we got there in time to have dinner. Parking was perfect and easy. They allowed us to do a late checkout and enjoy the room more, and breakfast was great.

Plussat: The staff was very kind and the location was fantastic.

Miinukset: We were slightly disappointed by how warm the room was; and with only one small window, it was difficult to sleep. However, a small fan was provided, which helped somewhat. The room was simple but adequate. We were disappointed to not have an iron/ironing board in the room.

Plussat: The building was fab

Miinukset: No air con. No wardrobe space No English tv

Plussat: Breakfast was great. Enjoyed staff hospitality.

Plussat: This hotel is excellent. The location in a quiet square back from the main roads is an absolute haven away from the city. The rooms themselves and public areas of the hotel are very stylish and was well worth paying for a Junior Suite when we were staying for a few nights. Staff on reception were extremely helpful with ideas for places to eat and visit. All the major tourist attractions were within walking distance.

Miinukset: Hotel can be difficult to find if you are in a car as it’s in a restricted access area - suggest phoning ahead for directions so you can drop your luggage off before parking. Daily parking charge at the hotel was expensive but worth it in our case for the convenience.