Köln hotellit lähellä Rheinauhafen

Plussat: Brilliant location. Lovely old world charm. Staff very helpful

Miinukset: Walls a little thin could hear people next door talking and watching TV late at night when trying to sleep.

Plussat: Hyvä palvelu

Plussat: This is a fabulous hotel it is very well located to all the local amenities, the staff were all extremely friendly and helpful, the superior suite was gorgeous. We visited the piano bar drinks were fab barman was very friendly.

Miinukset: We had requested a king size bed but it was two beds put together with a with a massive lump in the middle this was the only thing that let this hotel down.

Plussat: Location and good service. Nice people.

Miinukset: Price was exaggerated at The time.

Plussat: Location, service, upgrade with a view

Miinukset: Nothing

Plussat: I chose to revisit Cologne purely because of this hotel and because of a restaurant called Sorgenfrei. As ever, the staff were exceedingly professional and welcoming without being coldly formal. The hotel is 5 star for luxury and location. An oasis of warm calm in the midst of the exciting bustle of the city.

Miinukset: Leaving after only one night. Next time, I will stay for a week.

Plussat: This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again.

Miinukset: Nothing.

Plussat: Professional bar staff, great atmosphere, tasteful cocktails, Mr Matias made our stay better . Reception service and bell boys also great. Nice location .

Miinukset: Breakfast restaurant needs to be supervised . Taku Restaurant real disappointment by all means . Staff needs to be selected carefully and trained properly to be able to keep at least basic service standards . Room 451 inconvenient due to iron floor construction and really uncomfortable bath . Low value for money overall .

Plussat: The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat.

Miinukset: The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.

Plussat: Everything. The decor is modern. The food was great. Staff were very welcoming and accommodating. Room was beyond comfortable ... spectacular.

Miinukset: Not really. Cheaper parking option would be nice.

Plussat: Great location which is only just a few minutes from the main station. The hotel is nice and clean.

Miinukset: Breakfast too noisy with little kids. The surrounding environment of the hotel is a bit rough.

Plussat: Aamiainen rumsas ,henkilökunta erittäin miellyttävä

Miinukset: Huone oli vetoinen,ei saanut lämpenemään.tosi viileä kun menimme ekana yönä nukkumaan.

Plussat: Great breakfast

Plussat: That bartenders were fantastic and the liquor selection (especially the scotch & bourbon) was the best I've ever seen.

Miinukset: The main restaurant wasn't open a single night the whole week I was staying at the hotel, only the lounge.

Plussat: Bed very comfortable

Plussat: Staff very friendly, location, rooms.

Miinukset: Hotel car park... €50. I was charged extra €50 in case of damage I could make... could... After that my account has been debited twice for my stay so now I have to wait for refund. I don't really understand why do I pay for things I didn't do in advance in that type of hotel.

Plussat: Big clean confortable room. Mini fridge and proper hairdryer a plus. Great location.

Miinukset: Didn't like the fact that the cleaning staff woke me up despite having put the don't disturb sign on the door handle. Check out is out 12:00 the staff should know if the room is still occupied or not.

Plussat: Great breakfast. Nice room, comfy large bed.

Miinukset: Room not ready when we arrived.

Plussat: The checkin and checkout process is a disaster

Plussat: We like how comfortable everything is. The room attendants are excellent :)

Miinukset: The beds are very comfortable:)

Miinukset: We had to wait for few hours before staff could check us in and every time we had to go to reception to check if room is ready even though we sat at lobby, no one even once came up to us. Plus hotel asked us for safe deposit of 1340 euro (!) for possible minibar expenses when we didn’t even have minibar at the room! Even 4 season takes 400-500 euro max for minibar. Very bad experience, not coming back here and not gonna recommend.

Plussat: Central to everything

Miinukset: No tea coffee facilities in room

Plussat: Good selection for Breakfast. Very clean room and good location for access to the train station and Cathedral.

Miinukset: Was more expensive than expected but probably because of local conferences.

Plussat: Huoneessa kaikki oli ehjää ja pääasiassa puhdasta. Mukava henkilökunta.

Miinukset: Persoonattumuus. Liikaa erilaisia lappuja ympäri huonetta. WC:n roskis likaisen näköinen. Petauspatjan suojassa karvoja/pölyä.

Plussat: Nice, clean, modern & centrally located with good breakfast.

Miinukset: As it is centrally located in a mainly pedestrian area, opening the window during the night brings some noise.

Plussat: Location, breakfast, cleanliness and comfort were great. In particular, the superior room (No. 313) is just huge and stunning. Exceeded my expectations by far.

Plussat: Hyvä aamiainen Huone oli tilava

Miinukset: Ei oikeastaan mitään nekatiivistä

Plussat: Fantastic location for the Christmas Markets - can explore all of them with ease. Lovely clean hotel with comfortable beds and lovely duvets. Hot shower and timed heated lamp when getting dry. Fantastic buffet breakfast with great variety. Room kept clean by a very friendly lady.

Miinukset: Terribly small rooms for a 4 star hotel. Fine if you are on business and passing through but if you are there for a few days as a couple, I don't think these rooms should be used. There is no storage what so ever. There is only 1 small drawer - too shallow to put socks in, mainly for make-up I presume. There is no wardrobe at all. Just a few coat hangers on the wall above the dressing table. There are 2 hooks for coats but designed so that your coat falls on the floor, or if your coat is wet, all your clothes get wet. No other coat hooks in the room / back of door. You cant comfortably walk around the bed and have to do a 'side shuffle' to get in and out of bed. You cant sit in the chair at the dressing table and allow someone to pass - you have to move or they have to clamber over the bed. Your suitcase has to reside on the dressing table (no where else for it) and you live out of that (backpacking all over again). No air con and with the room being so small it was hot in the night. If the window is open you are then exposed to all the noise of a typical area where there are +++ bars. There is a nightclub opposite thats open until 4am and v noisy. Deliveries start before 6am. So don't get a room on the front - the view is beautiful but either close the window and bake or don't sleep. No tea or coffee making facilities Awful small cardboard like bath towels Pillows are reduced size duvets - no substance. Obviously, no spare in the wardrobe because there is no wardrobe!

Plussat: We had the junior suite and that was the most amazing thing ever! The room was better than expected. It was very clean, the beds were really comfortable, the view over the cathedral was fantastic, the shower was AMAZING....it was a like a dream come true, we had such a good time and such good stay ! I so missed it after we left, if im ever there again this is the place to be! Thank you for an amazing experience!!!

Plussat: Clean rooms, comfortable beds. Modern.

Miinukset: There was a room service tray left in the hallway from when we checked in to when we checked out two nights later. The AC could also be better.

Plussat: Friendly staff. Good breakfast buffet.

Miinukset: Room was very tight. Noisy street. We were on floor +1.

Plussat: Hyvä sijainti ja erittäin hyvä aamiainen ja palvelu.

Plussat: cleanliness, nice staff

Miinukset: parking situation, parking fees

Plussat: Staff was nice, Room was clean

Plussat: Modern 4 star hotel. Also the location and surroundings were pleasant: A big super market is in less than 5min walking distance. The hotel own fitness room was well equipped.

Plussat: Good location. Helpful staff .

Miinukset: The bathroom has a glass door . For Light and noise it's like it has no door... I wouldn't go back there just for that. also, both breakfast and parking are expensive, the little lobby wasn't so clean and the printer in the business corne

Plussat: Hotel is very nice, very close to old town. Breakfast is great. Hotel is also very quiet which is always good. I will stay there again.

Plussat: Facilities are modern, confortable. Well located.

Miinukset: Housekeeping staff are making a lot noise, mostly with doors closing. Breakfast was rushed, staff vacuuming as we were finishing eating. Reception staff tryed to make up for these inconveniences once we expressed our disappointment.

Plussat: Nice location and clean

Plussat: Breakfast was really tasty. Nice selection of pastries and doughnuts. Hotel is really well located close to HBF and with a lot of scooters that you can rent and go around the city.

Miinukset: Nothing. Everything was good.

Plussat: It’s situated at a nice place with good access to many prominent locations.

Miinukset: The reception staff could have been more polite and responsive. We arrived late and they didn’t give us a room till 12pm in spite of charging no show fee and made us wait in the reception for 4 hours. The way they responded was also not ok and they can improve on it. Break fast menu could be improved by adding at least one Asian menu.

Plussat: Great location and breakfast.

Miinukset: Heating did not work and was not repaired despite 3 complaints.

Miinukset: Very professional and friendly person for checkinn and checkout

Miinukset: Virkailijat selittivät takuumaksusta litanian niin nopeasti, että englannista oli ensin vaikea saada selvää. Kun menimme kysymään, toinen virkailija tiesi jo kysymättä, mistä halusimme puhua ja ylimielisesti selvitti, että "kaikkea voi sattua, aamiaiset ja verot voi jäädä maksamatta", jotka kuuluivat jo varaukseen jne". Lähtöaamuna oli aurinkoinen virkailija, joka puhui tavallisella nopeudella ja oli erittäin ystävällinen.

Plussat: Good location. Nice and clean. Good service.

Plussat: Location: only 10-15 minutes walk from the cathedral. Quick check in and out. Strong free wifi (1st floor room). Variety of restaurants &caffees nearby.

Miinukset: Expensive parking (€16). Some of the staff was not very friendly.

Plussat: Clean, great design, good price. Staff super helpful, great gym and sauna. 1000% recommended!

Plussat: Good location

Miinukset: Not the value for money you expect from a NH Collection hotel. Very basic room for €260 for 3 persons excluding breakfast at €20 per person. No water bottle in the room, windows don’t open so you need to have the noisy airco on at night. This hotel needs a renovation to stay a collection hotel category.

Plussat: Great

Miinukset: None

Plussat: The bathroom and room were just perfect.

Miinukset: The construction was a bit bothersome. But all else was perfect. Internet was very bad.

Plussat: Everything

Miinukset: Nothing

Plussat: location and updated decor

Miinukset: no!

Miinukset: Aamupala oli todella kallis , kahdelta henkilöltä olis ollut melkein 50 euroa ! Ei menty tästä syystä .

Plussat: Location

Miinukset: We checked in in the afternoon and AC, fridge, and safe did not work. We left to get dinner and was promised it would be fixed. Returned in evening and nothing fixed. We lost baby breast milk and no AC. Night manager refused to fix/give us new room.