Köln hotellit lähellä Museum Schnütgen

Plussat: Wonderful position close to the sights and the station. Lovely staff who were very helpful and informative.

Miinukset: Nothing.

Plussat: Exceptional service, time jump into another world

Plussat: Super convenient location ... great view of the cathedral !

Miinukset: It was so so busy becos of the carnival

Plussat: This hotel property was definitely 5 stars! It’s within a few minutes walk from train station so perfect location. All of the staff — Front Desk, Room Service and Property Manager — were amazing and gave 100% effort to fulfill your requests. The staff working the piano bar were pleasant and very accommodating. The room was very spacious and beautiful. We didn’t realize that Carnival had started so had the pleasant of watching a few marching parades and people everywhere in costumes from our window. Such a treat! The foyer area and spacious bathroom could be closed off from bedroom/sitting area. The mini-bar was free and stocked daily! The bathroom had two sinks, a bench and amenities were high end — individual set up for two people instead of one. Unfortunately, we could not make reservations for either Michelin-Star restaurant in the hotel, but they provided recommendations. We were quite pleased. I will only stay in this hotel when visiting Cologne, Germany.

Plussat: beautiful, cozy hotel in prime location

Miinukset: waiting time for check-out

Plussat: Attention to detail, and the helpful friendly staff.

Miinukset: Nothing

Plussat: This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again.

Miinukset: Nothing.

Plussat: The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat.

Miinukset: The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.

Plussat: Erinomainen sijainti, silti rauhalliset huoneet. Loistava aamiainen.

Miinukset: Ymmärtääkseni ainoa paikka nauttia illallista hotellissa olisi ollut hotellin lobbybar. Se ei oikein houkutellut, mutta ehkä ymmärsin väärin.

Plussat: Modern rooms. Spacious bathrooms. Clean and comfortable.

Miinukset: Nothing.

Plussat: Almost everything

Miinukset: almost nothing

Plussat: clean, renovated rooms breakfast choice good for price of hotel central location close to a number of nice restaurants (see also below on location)

Miinukset: -be careful with rooms facing the Koln Dom as, while they may have tripple glazing, they are facing a busy part of the City where on Saturday and even Sunday night noise from music and singing drunks was to be heard on the 8th floor until 3/4 a.m. -Staff twice interrupted a call by obnoxious knocking on my door when the DND sign was on my door. The second time to ask to remove the DND sign....

Plussat: The hotel ambience was nice, and with a great bar for some drinks.

Miinukset: When we arrived they were overbooked and didn’t have the correct room for us. We spent one night in a room that was on 1st floor, and was very noisy (we could hear the neighbors rooms and the exteriors all night) which was uncomfortable and no resting time for sure. At least the last night when we passed to the booked room, was way much better (was possible to enjoy/relax a little more in the room)

Plussat: Early check-inn

Miinukset: Terasse fermée.

Miinukset: Very rude staff, worst service!:(

Plussat: Nice hotel, confortable rooms and exceptional breakfas - but the customer service at the reception - it spoiled everything.

Miinukset: The customer service is arrogant, unprofessional and horrendous. A simple request concerning the invoice/receipt that is completely normal and standard at Hilton, NH Hotels, Holiday Inn, Mercure, etc. etc. throughout Germany is "impossible" at Steigenberger. The only reason given to the customer is "Steigenberger policy". What a joke! No interest to fix it, no manners, no idea on how to handle customers. The rude, arrogant, impolite customer service at check-out spoiled everything. And the simple problem was never solved - because Steigenberger does not care. I would definitely never stay at any Steigenberger hotel ever again.

Plussat: Perfect location, breakfast is really good, although it is in the center of the town rooms are very quiet...

Plussat: Sijainti erinomainen, hotellissa mukavan väljät tilat. Hotellin ravintolan ruoka oli laadukasta ja aamiainen vastasi odotuksia. Näkymä Domille huoneesta miellyttävä.

Miinukset: Ikkunoitten äänieristys olisi voinut olla parempi.

Plussat: Sijainti, aamupala, aamupalan henkilökunta.

Miinukset: Varaus oli kahdelle, mutta hotelilla yhdelle. Korjasivat pienen juttelun jälkeen.

Plussat: Location in the Citycentre, Balcony (only at the booked Suite at the top floor), bright lighty room. Was clean and cleared up. Little bathroom with tiled floor and walls, with a WC, basin and a normal small bathtub, where you can have a shower (with a showercurtain as well as a bath.

Miinukset: Only a little bathroom, where two person at once can`t really stand in, which has old fashioned bahtroom-tiles, some litle and one bigger damaged issues in the basin, not reaaly good fixed, but it was really clean. Seat hight of the WC was much too low-slung, the airconditioning system was a bit too noisy until midnight. At this time was a busy building lot just 20 m in front of the window/ terasse (building another high house).There it was only sometimes a bid noisy but the whole day were busy men just in front of your windows of the sleeping room. (But at night there was no noise from that.) You need to close the curtain (the once where the daylight can shine through the whole day, the once which shade the room after twilight).

Plussat: good location, good breakfast with make your own crėpe station

Miinukset: room bit Spartan for 4*, pillows ridiculously soft and unsupportive mattress

Plussat: The location is very nice . Breakfast is excelent

Miinukset: No Kettle in the room

Plussat: generally all was V good

Miinukset: Hotel entrance location.

Plussat: Runsas ja todella monipuolinen aamupala

Miinukset: Maisema ikkunasta, rakennustyömaa, niitähän isoissa kaupungeissa aina riittää, ei minua juuri häirinnyt

Plussat: Location was okay for the shopping area and restaurants.

Miinukset: Staff was inconsistent. We were charged cancelation fee for last night of stay, even though gave notice prior to checkin. Manager lowered to 50%, but cost was 10 euros less than previous night. When questioned, they said was 50% rate for that night, which would have made the room about 260 euros a night... Breakfast was okay, found some hair in the eggs. Wifi was slow. Minimal parking spaces.

Plussat: Aamiainen oli oikein hyvä ja monipuolinen. Hotellin yhteydessä on hyvä kuntosali, kaikki peruslaitteet ei vapaita painoja pl, käsipainot 10 kiloon asti. Mutta monta juoksu, crosstrainer, soutu jne laitetta. Kaikki paikat kävelyetäisyyden päässä.

Miinukset: Tyynyt olivat heikot, ainoa negatiivinen asia koko hotellissa.

Plussat: Breakfast was nice . Location excellent . 3 min walk to main station and also to DOM and market area . The room size is bigger than normal properties in Cologne .

Miinukset: The price very expensiveחופשה

Plussat: Ni comment - completely disappointed with behaviour and way how they treated as long term customer form booking and hotel.

Miinukset: The internet is VERY slow. It is completely unacceptable for a business hotel. Unless you have your own data plan on your phone avoid at all costs.

Plussat: Very near the Messe. Really nice sauna and swimming pool.

Miinukset: Always very pricey here if there is a show on

Plussat: The spa and the breakfast.

Miinukset: What a nice stay! Big hotel, comfortable rooms, beautiful swimming pool and spa with nice saunas, great breakfast! Next to the hotel a cheap private parking. Nice location for city tour.

Plussat: room was nice, clean, comfy bed and good pillows

Miinukset: Needed more lighting in the room Noisy from the parties going on down stairs

Plussat: Great location, good food (great breakfast!!), clean convenient for the Messe or an event in the Kölnarena / Lanxcess arena. Lovely spa, great massage!

Miinukset: Only missed a kettle:coffee making facility - but that's quite common in Germany...!

Plussat: Location only reason to stay here for Messe

Plussat: The location is excellent if you are visiting the Cologne fair; Otherwise it's in the middle of nowhere, but with good transportation or access to the center.

Miinukset: I booked this hotel in order to visit an international fair that was cancelled due to the Corona Virus. I was very disappointed that the hotel's management did not grant some kind of refund due to the situation. I was not expecting a full refund, since I understand that such an act could cause a great financial damage to the hotel, when in large numbers of cancellations but, a certain act of consideration (for example : 20%-30% refund, thus sharing the losses in unequal parts in favor of the hotel) could grant a great appreciation for the hotel and it's management. This will be remembered the next time I need a booking for a fair in Cologne. I stayed at the hotel since I managed to keep some pre-scheduled appointments, which I would had happily canceled if I could cancel the hotel reservation. I asked to be allowed to switch to another hotel in the chain, just in order not to be without a purpose in this deserted area, but was given all sorts of explanations why it's not possible and the issue must be checked, etc. etc.

Plussat: amazing location. nice and clean rooms. great staff.

Miinukset: I wish it had a bigger parking. I wish the bathroom had more facilities. I wish the room was more humid.

Plussat: Location

Plussat: Everything perfect. The staff, size of room, breakfast . The room has acoffee machine and big space . Also the lighting inside the room is very good.

Miinukset: Nothing

Plussat: A very nice hotel with big rooms and nice staff. The breakfast is excellent

Miinukset: Nothing

Plussat: Nothing remarkable

Miinukset: AC was weak

Plussat: The breakfast was amazing, such a wide selection of quality food. There is a small sauna on the rooftop level. The hotel is new and fresh.

Miinukset: The location was a bit far from the main center if you are staying as a tourist, but it is still relatively central. It is around a 10 mins walk from the nearest tram. There is however a bus that is a lot closer if you had rather not walk.

Plussat: The room was very nice, comfortable and spacious.

Miinukset: Some small issues with the wi-fi connection, especially during the night

Plussat: The quiet and picturesque area.

Miinukset: The breakfast was overpriced.

Plussat: Good location, clean and new.

Miinukset: The cleaning service came into the room a couple of times (by mistake I guess) in the early morning while we were still sleeping...

Plussat: Room was very clean, breakfast had many options

Plussat: Stuff are so polite and helpful, Specially Luca was a very good . thanks for your kind asisstance...

Miinukset: Nothing..

Plussat: Staff was very helpful

Miinukset: Carpets could have been cleaner

Plussat: The property have a great view and location.

Miinukset: They don’t give complementary water.