Köln hotellit lähellä Theater am Dom

Plussat: Location was ideal about 10 mins walk from the heart of the city. The staff were very nice and the concierge was fantastic a smiley gentleman. Nice neighbourhood with a lovely coffee shop approx 200 m away called Hommage roastery. Very decent coffee. The view from the room was amazing given we were on the 10th floor.

Miinukset: I really dont like how small the bathtubs and shower area is. Furthermore the show is not consistent with the water temperature which for me is a put off especially if the room is cold. Furthermore the drainholes accessories are way too old and rusty. They need to be changed its looks nasty. I also do not like the idea of the staff removing the extra key when we were out of the room from the card panel that is needed for the electricity. The room has been paid for and the electricity is accounted for. It's really not acceptable.

Plussat: Rooms spacious and beds huge and very comfortable. Breakfast was great a lot of options.

Miinukset: Slow drinks service in the downstairs bar/ restaurant

Plussat: Good location Very good breakfast Comfortable room and beds Staff at reception are very welcome us

Miinukset: One girl at reception we met not very helpful to us. On late of the day 1st August. We went back to hotel after long day trip and everyone so very tired I and 2 my childrens. We said hello to her and she was smiling. Then we came up to our room. But the two keys was not working ( May be because we did extend one more day) We came down and stand in front of desk, there has one guest, she was checking in. The receiption girl did check in for guest. First we try to wait and wait 10 minutes. Then my children so tired, they complain Mum you tell her to make the key pls But I don’t want to be not potite, so we severals time to hand up our keys. Try to let her know that we need urgent. She looks at us and turn face talk to guest again. Ok we try to think that she need to complete her duty. But then we wait more and more, I can hear she explain st to guest, but nothing important I and my sons start got angry, and try to make our body language like we start hot Tempe! she look through all of us then continues introduce to the guest st st My two sons shouted at me: mon I really want to go to toilet! The guest turn her face and she hurry to say very very sorry to us and she said: oh sorry it’s take too long from me, pls go up.. We so angry with the reception girl, she look so cold to us?? I really angry and gave her 2 keys and said could you pls make the keys working! she make new keys and gave us in 10 seconds. We feel so disappointed with the last day we stayed. Everything are good and excellent. But not that reception girl. She make our trip unforgettable. My children still asking me: why she did so cold to us? Or we are Asian? How I can reply to children? The short reception girl we met from beginning when we checked in on 29thJuly is so nice and helpful, she make us feel happy so we booked one more night stay.

Plussat: Breakfast was brilliant. Great variety of hot and cold. Close to everything in Cologne.

Miinukset: Twin beds were a little close ..Bathroom floor for some unexplained reason was constantly warm.

Plussat: Bar staff very friendly and went out their way to make you feel comfortable. Location was fine short 10 minute walk to the old town. Bars and restaurants also close by. Spa facilities were superb, sauna and spa very relaxing.

Miinukset: No dislikes

Plussat: Location

Miinukset: Chose this hotel because of availability of charger for EVs. But it did not work, and the crew was not able to activate it. Complained at check-out. They offered to pay for the parking for me - that did not work either - had to pay in the end.

Plussat: Everything else.

Miinukset: The price.

Plussat: Friendly personnel, clean room and good facilities.

Miinukset: It is perfect! The only thing I dislike is the breakfast is kinda expensive

Plussat: Staff were excellent. Food was great. Hotel has very relaxing vibe. One of the best hotels i have ever stayed in.

Miinukset: Bathtub is kind over narrow which makes ot slippery. My son slipped and hurt himself. Fortunately it wasn't to serious. Not broken bones.

Plussat: The room is cosy and clean. The room is newly decorated too.

Miinukset: The cleaning time is very late and the check in is slow.

Plussat: We have an excellent stay. Your facility’s is 5 star.

Miinukset: Nothing

Plussat: None

Miinukset: Service was terrible

Plussat: Great location which is only just a few minutes from the main station. The hotel is nice and clean.

Miinukset: Breakfast too noisy with little kids. The surrounding environment of the hotel is a bit rough.

Plussat: Exceptional buffet, great beds, large bath with shower.

Plussat: That bartenders were fantastic and the liquor selection (especially the scotch & bourbon) was the best I've ever seen.

Miinukset: The main restaurant wasn't open a single night the whole week I was staying at the hotel, only the lounge.

Plussat: The property was modern and clean. The facilities were decent and the staff were helpful and friendly

Miinukset: The location of the property wasn’t ideal as it is located on the opposite side of the main station. While this is not far from the central it was a bit inconvenient needed to travel and around this complex.

Plussat: The staff was very nice. The room was very clean.

Plussat: Everything was fantastic staff was friendly and helpful.

Plussat: This hotel is fortress of peace in the city centre, very comfortable.

Plussat: A room with very good light. Perfectly satisfactory selection of food.

Miinukset: As one walked along the corridors the piped music was louder than necessary - and as it happens not to my taste.

Plussat: Very friendly staff it was really nice to see that excellent service still exists. Room was a very nice size though somewhat corporate but had all amenities.

Miinukset: AC was to weak as the weather just got really hot.

Plussat: The reception staff where very friendly and helpful.

Miinukset: The bar staff didn't pay much attention and where rather rude.

Plussat: We donot have expectation of the room, but in the evening, it is very quiet. The bar serve both hot and alcohol drinks until very end.

Miinukset: The TV is broken in the room. I asked for staff to have a look, after changed battery, the TV still not working. Next day, when we ask if there could be any voucher or discount offered. The manager and staff in the front desk are professional but not so thoughtful. My friends were more angry about their attitude to us than me. Kitchen close at 10pm, when we arrives, the price of cheese board is expensive, and the portion is small

Plussat: Very friendly and kind help from the bar and receipting. Kindly help to figure out the way how to park my Multivan 2m height. Appreciated. Room clean, nice environment and good location

Plussat: Location is very good next to the train station. Breakfast was very good, other meals in the hotel was also very good, not expensive. The staff was friendly too.

Plussat: Basic, nice, simple and clean

Plussat: Very helpful staff, room was clean and as expected. We enjoyed our stay. The location is directly at both a bus and underground station. it is also just a short walk to the city center. Thanks for everything to Mercure hotel!

Miinukset: Small issue - the kettle didn't work but I am sure if we notified the helpful staff it would have been solved.

Plussat: the hotel was very clean but the room was too bright i asked for them to cover the blinds and nothing was done i could not get much sleep as the sun came shining through early in the morning

Miinukset: free ironing facilities which i normally get at hotels a room where i can get sleep without the bright light coming in

Plussat: The suite was perfect for travelling with a toddler. The hotel was a nice walking distance from the city center and the Christmas markets.

Plussat: The room is very clean and provided with good equipments, The staff was nice with us and the Breakfast was just Perfect, the situation is also good to explore cologne in less than 3 days

Miinukset: City taxes are quite expensive ...

Plussat: Few minutes walk from the city center, metro station right at the door. Good ambience and facilities.

Miinukset: Unfortunately the windows let too much light in, even with the shutters closed. That was the only negative point to me.

Plussat: Very clean room when we arrived and comfortable beds. Staff were incredibly helpful. Liked the view of the Colonius Tower and park. Would definitely stay again.

Miinukset: Even though we were on a high floor, we were a bit disappointed that we couldn’t open the window a little in the hot weather. Air-con was good, but it would’ve been better if we had a bit of fresh air. The only English channels available were news channels. We would’ve liked the option to change the language on some movie channels as they were all in German.

Plussat: One of the best hotel i have stayed Everything about the hotel was brilliant. There is not enough stars or rating element to me to give the hotel. Staff extremely friendly. Food good. Bed very comfortable. I will book another trip n will definitely go there.

Miinukset: Noting.

Plussat: Comfortable

Miinukset: Didn’t change our sheets or doona it was dirty on arrival and then was flipped the next day so when we got into bed we noticed it was dirty doona on our skin with no sheet separating us was a turn off also went to check the gym facilities and a security guard (think he was ) followed us down there as if we were up to no good felt like the staff were judgemental.

Plussat: Bit more Training Equipment. It's already crowded down there when two persons want to train

Plussat: Location was perfect. Very good for families. Very close to the restaurant, cinema and centre. Friendly staff and car parking available. The size of the room was very good

Miinukset: The cleanliness of the room and towel below the standards

Plussat: Everything was perfect. My husband and I had a very pleasent time at the hotel. The breakfast is fantastic!

Plussat: location and updated decor

Miinukset: no!

Miinukset: Aamupala oli todella kallis , kahdelta henkilöltä olis ollut melkein 50 euroa ! Ei menty tästä syystä .

Plussat: Carolina and Sebastian were the best and friendliest receptionists I've ever had

Plussat: Everything was excellent. The hotel was lovely and clean. Great location and most of all the staff were fabulous!!! Incredibly helpful. Well done guys. Xx

Plussat: Location

Miinukset: We checked in in the afternoon and AC, fridge, and safe did not work. We left to get dinner and was promised it would be fixed. Returned in evening and nothing fixed. We lost baby breast milk and no AC. Night manager refused to fix/give us new room.

Plussat: The breakfast is amazing

Miinukset: Taxi pick up and drop off in the car park, had trouble finding our Uber driver.

Plussat: The rooms in this hotel are great, so is breakfast and the hosts at the reception. Always very friendly. We stayed here for the 6th time or so and we definitely come back to Hotel Santo.

Miinukset: Breakfast was a little bit crowded this time and that meant that the great buffet was empty and sometimes a long wait.

Plussat: Friendly efficient staff

Miinukset: Area was a bit seedy late at night

Plussat: Beautifully appointed, super clean, fabulous breakfast, really helpful staff, free bar!

Miinukset: Tucked away but that only makes it quieter.

Plussat: Rauhallinen, tilava ja siisti huone. Hyvä aamiainen.

Plussat: The entire hotel is classy, everything was excellent. Couldn't beleive it. It was my best hotel through out my europe tour

Miinukset: Nothing to think off. Extremely comfortable

Plussat: Location to Cologne sites and train station was excellent. Breakfast, lots of variety, fresh, and delicious

Plussat: Very good breakfast to start a day of sight seeing

Miinukset: Checked out and paid for 1 night but a few days later after receiving my credit card statement it showed an extra charge of £13 pound had been taken from my account I did email Hotel Santo but no response.

Plussat: Spotlessly clean, modern hotel in great location. Staff were brilliant and breakfast was really delicious. The room had all amenities such as coffee machine, hairdryer, TV, minibar.

Miinukset: Nothing could have been better- it was pretty much the perfect hotel!

Plussat: The breakfast was excellent, with lots of choices. The hotel was easy to find and the staff was really helpful on arrival, especially dealing with the hotel parking. Although in a quiet area, all the historic attractions are within walking distance. We left the car in the safe parking garage and forgot about it until we left 3 days later. The air conditioned room was a blessing as we stayed during another record breaking heat wave.

Miinukset: The duvets are a bit heavy for summertime, even with air conditioning and it would have been nice if a free bottle of water had been provided in the room. But these are minor points.

Plussat: we couldn't fault anything about the hotel, room, staff & location was excellent for transport & attractions nothing was to much trouble for the guests

Miinukset: nothing

Plussat: Everything it was a fab hotel and the staff were very welcoming and accommodating.

Miinukset: Cannot think of anything

Plussat: Sijainti erinomainen lähellä sekä päärautatieasemaa että jokiristeilylaivamme laituria. Siisti huone jossa todella tilava ja hyvin varusteltu kylpyhuone. Hyvä aamiainen. Niskaongelmaisena kuljetan aina omaa tyynyä mukana mutta nyt en tarvinnut sitä, tyyny oli juuri sopiva minulle.

Miinukset: En pidä etukäteismaksamisesta, Hotellikuvauksessa kerrottiin että veloitus tapahtuu paria viikkoa aikaisemmin mutta todellisuudessa se tapahtui jo kuukautta aikaisemmin. Tuo ongelmia jos rajaat luottokorttisi käyttöä, (maarajaus, internet käyttö) tietynä aikana. Kalliinpuoleinen mutta kuitenkin paikallista hintatasoa ja meillä vain yhden yön majoitus.