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Plussat: Location was ideal about 10 mins walk from the heart of the city. The staff were very nice and the concierge was fantastic a smiley gentleman. Nice neighbourhood with a lovely coffee shop approx 200 m away called Hommage roastery. Very decent coffee. The view from the room was amazing given we were on the 10th floor.

Miinukset: I really dont like how small the bathtubs and shower area is. Furthermore the show is not consistent with the water temperature which for me is a put off especially if the room is cold. Furthermore the drainholes accessories are way too old and rusty. They need to be changed its looks nasty. I also do not like the idea of the staff removing the extra key when we were out of the room from the card panel that is needed for the electricity. The room has been paid for and the electricity is accounted for. It's really not acceptable.

Plussat: Rooms spacious and beds huge and very comfortable. Breakfast was great a lot of options.

Miinukset: Slow drinks service in the downstairs bar/ restaurant

Plussat: Good location Very good breakfast Comfortable room and beds Staff at reception are very welcome us

Miinukset: One girl at reception we met not very helpful to us. On late of the day 1st August. We went back to hotel after long day trip and everyone so very tired I and 2 my childrens. We said hello to her and she was smiling. Then we came up to our room. But the two keys was not working ( May be because we did extend one more day) We came down and stand in front of desk, there has one guest, she was checking in. The receiption girl did check in for guest. First we try to wait and wait 10 minutes. Then my children so tired, they complain Mum you tell her to make the key pls But I don’t want to be not potite, so we severals time to hand up our keys. Try to let her know that we need urgent. She looks at us and turn face talk to guest again. Ok we try to think that she need to complete her duty. But then we wait more and more, I can hear she explain st to guest, but nothing important I and my sons start got angry, and try to make our body language like we start hot Tempe! she look through all of us then continues introduce to the guest st st My two sons shouted at me: mon I really want to go to toilet! The guest turn her face and she hurry to say very very sorry to us and she said: oh sorry it’s take too long from me, pls go up.. We so angry with the reception girl, she look so cold to us?? I really angry and gave her 2 keys and said could you pls make the keys working! she make new keys and gave us in 10 seconds. We feel so disappointed with the last day we stayed. Everything are good and excellent. But not that reception girl. She make our trip unforgettable. My children still asking me: why she did so cold to us? Or we are Asian? How I can reply to children? The short reception girl we met from beginning when we checked in on 29thJuly is so nice and helpful, she make us feel happy so we booked one more night stay.

Plussat: Breakfast was brilliant. Great variety of hot and cold. Close to everything in Cologne.

Miinukset: Twin beds were a little close ..Bathroom floor for some unexplained reason was constantly warm.

Plussat: Bar staff very friendly and went out their way to make you feel comfortable. Location was fine short 10 minute walk to the old town. Bars and restaurants also close by. Spa facilities were superb, sauna and spa very relaxing.

Miinukset: No dislikes

Plussat: Location

Miinukset: Chose this hotel because of availability of charger for EVs. But it did not work, and the crew was not able to activate it. Complained at check-out. They offered to pay for the parking for me - that did not work either - had to pay in the end.

Plussat: Everything else.

Miinukset: The price.

Plussat: Friendly personnel, clean room and good facilities.

Miinukset: It is perfect! The only thing I dislike is the breakfast is kinda expensive

Plussat: Staff were excellent. Food was great. Hotel has very relaxing vibe. One of the best hotels i have ever stayed in.

Miinukset: Bathtub is kind over narrow which makes ot slippery. My son slipped and hurt himself. Fortunately it wasn't to serious. Not broken bones.

Plussat: The room is cosy and clean. The room is newly decorated too.

Miinukset: The cleaning time is very late and the check in is slow.

Plussat: We have an excellent stay. Your facility’s is 5 star.

Miinukset: Nothing

Plussat: None

Miinukset: Service was terrible

Plussat: Great location which is only just a few minutes from the main station. The hotel is nice and clean.

Miinukset: Breakfast too noisy with little kids. The surrounding environment of the hotel is a bit rough.

Plussat: Exceptional buffet, great beds, large bath with shower.

Plussat: That bartenders were fantastic and the liquor selection (especially the scotch & bourbon) was the best I've ever seen.

Miinukset: The main restaurant wasn't open a single night the whole week I was staying at the hotel, only the lounge.

Plussat: The property was modern and clean. The facilities were decent and the staff were helpful and friendly

Miinukset: The location of the property wasn’t ideal as it is located on the opposite side of the main station. While this is not far from the central it was a bit inconvenient needed to travel and around this complex.

Plussat: The staff was very nice. The room was very clean.

Plussat: Everything was fantastic staff was friendly and helpful.

Plussat: This hotel is fortress of peace in the city centre, very comfortable.

Plussat: A room with very good light. Perfectly satisfactory selection of food.

Miinukset: As one walked along the corridors the piped music was louder than necessary - and as it happens not to my taste.

Plussat: The breakfast was excellent and we thoroughly enjoyed the staying in a room overlooking the Rhine.

Miinukset: There was a connecting door between our room and the next. The guests in the adjoining room were talking and had music on until nearly midnight on two nights then they got up at 05.00 and again made a noise. The third night we asked to change the room and had a very quiet room.

Plussat: Very comfortable and nice hotel. The bartenders were pretty cool too.

Miinukset: The parking at the hotel is always full, so we had to park underground. There are people who are not staying at the hotel who occupied up all the parking spots by the hotel so that they can save money by not parking underground where the Chocolate museum is. The hotel needs to do a better job in monitoring who is actually staying at the hotel (guests) and who is not. A lot of people realize that they can save a few euros by parking at the hotel even though they are not a guest at the hotel in order to save money and not parking in the underground where it costs more. It is not fair for an actual guest to be inconvenienced because random people who are not guests take up all the parking spots at the hotel.

Plussat: Loved the style of the hotel with all the art. Great location.

Miinukset: River view was a bit disappointing.

Plussat: The breakfast buffet is very reasonably priced and they do not charge kids under the age of 12 for the breakfast buffet, which I think is a nice gesture. The family room was quite spacious even though the room had the main bed, sofa bed and a baby cot, which a positive surprise.

Miinukset: The TV channels didn't work properly - but it was not an issue for us. The parking charge for hotel guest can be avoided or it should be pried lower.

Plussat: Super rooms

Miinukset: Nothing

Plussat: Great location, clean and modern rooms. Love the artwork in the hotel.

Plussat: great location

Plussat: Very close to the old town/central station. Amazing facilities, the room is really comfortable, exceeded my expectations.

Plussat: Upea design, upea sijainti reinin varrella. Rutkasti rahalle vastinetta.

Miinukset: 283 euron panttimaksu. Joka palautetaan vasta muutaman päivän päästä uloskirjautumisesta.

Plussat: Staff great, location

Miinukset: Shower flooded the room. I called and they said to fix it tommorow, which is after leaving. AC really really hot. Called and they said fix it tommorow, which is after I leave. Also, 1 soap in room, and the bathroom is separate from the washing. To wash hands, is out in the room, but the shower is by itself. Not practical. Also, I tool 2 rooms, 1 for myself, 1 for kids. They put us separate floors and you can't go to any floor with your room card and only the floor your room is at. Strainge! Coffee machine doesn't work.

Plussat: Was a great stay. We enjoyed very much our stay in the hotel and in Cologne.

Miinukset: To clean and arrange room better. For example- not to forget to fill tea bags, etc...

Plussat: Loistava aamupala. Siisti ja loistava hinta laastusuhde!

Miinukset: Huono tuuri että jouduttiin vaihtaa huonetta kun parvekkeen ovi hajosi.. Vaihto sujui loistavasti!

Plussat: The hotel bar, great atmosphere, and also the selections for breakfast.

Plussat: I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again.

Miinukset: I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.

Plussat: Great location, lovely staff, lovely hotel

Miinukset: Just had one problem in dining room, don't want to put reason online

Plussat: Great location for everything. Very good variety for breakfast

Miinukset: Can’t complain about anything

Plussat: Excellent choice.

Miinukset: Lifts were a little awkward to get used to , and the Card Key for the door into the room had to be reset on a number of occasions

Plussat: Room had everything we needed. Fabulous bathroom

Miinukset: Pillows were very soft

Plussat: Very good hotel, great location. Clean and comfortable. Reception was very attentive, especially Lusine, she was caring and helpful with requests. Good choice of food for breakfast, huge variety.

Miinukset: Nothing

Plussat: Location. Great bar.

Miinukset: Nothing

Plussat: Nothing

Miinukset: Wrong offering on booking. Paid the full price for a room of 17m2 instead of promised 28m2. Bed was 130 instead of promised 180. Unacceptable!

Plussat: Location is excellent. The hotel room is very comfortable and the staff are wonderful!

Miinukset: The carpet must be changed. It’s really old.

Plussat: Room itself had a kind of cool temperature and not that bad.

Miinukset: A male staff at the front desk was very rude and arrogant. When we were writing the 'address' on the hotel guest format, we were a little bit hesitating because we have a bit different address system (are not used to street name for address) in our country. The staff probably thought we didn't know what to do and he shouted us very loudly "ADDRESS!! STREET!! STREET!". Although I understand he was very uneducated and a kind of a man of no means but hotel need to concern about those behavior because they are the face of your hotel which gives the customer first impression.

Plussat: Great staff, everyone with a smile on their face and a greeting. Nice rooms, even with a double bed and an extra bed we had room for 3 guys. Big spacious toilet and bathroom, with a speaker connected to the tv so you can enjoy some tunes while showering. Plenty of usb charging-ports so if you're from the US or Asia you wont really need to purchase a travel adaptor. Room has a empty fridge for you to put your fridgewares in.

Plussat: Everything perfect. The staff, size of room, breakfast . The room has acoffee machine and big space . Also the lighting inside the room is very good.

Miinukset: Nothing

Plussat: A very nice hotel with big rooms and nice staff. The breakfast is excellent

Miinukset: Nothing

Plussat: Nice room

Miinukset: The staff was not good by cleaning

Plussat: Location was quite good, near to the river. The hotel is new and nice

Miinukset: We booked our stay 5 months before. When we arrived near midnight (after flight delay) we were given a room for 2 (while we where 3 and pointed it while booking). After coming back to reception we were given a room for 3 (the last one), but actually it wasn't prepared for 3, so I had to come back to reception for bed-clothes and towels twice. The staff on reception that night didn't speak English well, he was alone and all the things went slowly (late at night). So first night was kind of disappointment. I didn't expect this from 4* hotel for the high price...

Plussat: The location was ideal the sir con was fantastic. The staff helpful and friendly

Miinukset: Breakfast was pricey

Plussat: Great location. Superb breakfast.

Miinukset: Nothing.

Plussat: Good location, tasty breakfast, pleasant personal, stylish design, safety, amazing view. Want to come back !!!

Plussat: Staff was very helpful

Miinukset: Carpets could have been cleaner