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Plussat: Outstanding. Like all Kimpton hotels, the accommodations are uniquely hip and utterly luxurious. What stood out, above all though, was the customer service; the finest I’ve experienced to date. The staff is gracious and accommodating. They go the extra mile (and beyond) to make their guests comfortable. Also, the Japanese soaking tub, which sounds like one of those gimmicky add-ons, is life changing experience in itself. I cannot overstate the indulgent pleasure.

Miinukset: The views are hit or miss, but such is an unavoidable trade off in almost all urban hotel and bright, colorful, playfully ornate decor go a long way to offset this.

Plussat: Room, hotel location comfortable

Miinukset: Staff friendly and helpful. Great location for walking

Plussat: As with all Kimpton Hotels, the decor is amazing & very much in-line with my aesthetic. We also really enjoyed the location of the hotel; we stayed over 2 very nice days & walked 30 minutes down Passyunk and over to the far edge of Rittenhouse multiple times. We tend to spend most of our time out-and-about, but the time spent in the hotel was very nice. We requested a room away from the elevator, which they did not oblige. We were essentially directly next to the elevator bank, however it ended up being quite. That said, we were there on a Monday night, I'm sure the weekends are a bit rowdier.

Miinukset: Bed was not very comfortable (for me, the BF loved it), the outlets stopped working in the bathroom in the middle of my blow out & could not be fixed, the internet did not work the day we checked in. Also...there is not much follow-through from the staff; we had requested a later check-out that they never acknowledged until we were physically there and brought it up ourselves again during check-in. We asked for a room away from the elevator bank, but were put in one directly next to it. Tried to order room service & the person on the phone said they would have to call back to 'confirm the order' but never called back..the food appeared 20 minutes later, cold. Negatives aren't the end of the world, but there are definitely some things we weren't thrilled with. But the staff, including the valet, were lovely & very friendly.

Plussat: Great location for my work. Great restaurants in walking distance.

Miinukset: Nearly ruin my shirt with a rusty iron.

Plussat: Each and every corner of the hotel is just amazing. Love it!!

Plussat: Sam, the doorman was exceptional. Ready, willing and able to give excellent customer service including: • Always pleasant and smiling • Providing accurate information on where to go--restaurants, ice-cream places, etc. • Took a personal interest in you--asked for and called you by your name The staff as a whole was generally quite pleasant. • View from the room to the park was great!

Miinukset: • Room was dusty. • Bathroom shower had no door, and so the floor and bathroom door always got wet. • First room was large but was for a disabled person. WHen we changed the room, we were given a comparatively very small room. When we asked if we could get a larger room, we were told that there were none except the rooms for disabled persons.

Plussat: Love atmosphere and staff. Location and style is also a plus. It's friendly for us with our 2 kids under 2.

Miinukset: The bed was not as comfortable. We usually have a king size bed but opted to 2 queen size and I would prob not do that again.

Plussat: I called ahead to let them know I am bringing my dog and was incredibly surprised to have been offered dogs bowls and a dog bed placed in the room prior to me checking in. From then on, the hotel made sure to provide excellent service for anything we needed. The room was gorgeous and have really comfortable beds! I'm not one to sleep in, but I didn't have an issue catching a few more hours of shut eye. I highly recommend staying here.

Plussat: Stayed for NYE.. very nice hotel. Excellent staff. A bit pricey. Would consider a return trip.

Plussat: It was a really nice hotel - beautiful room and facilities- great location. The bartenders in the bar were really helpful and gave better suggestions for what to do in the city than the reception and concierge.

Miinukset: No bathtub in room - despite beautiful picture. This is the 3rd or 4th Kimpton Hotel I've stayed in but the least intimate. Hotel was a little busy and staff could be a bit warmer and more helpful.

Plussat: Very stylish hotel with comfortable rooms. Staff was friendly and attentive. But the best part is the location, you're across the street from the birthplace of our nation!

Plussat: free coffee

Miinukset: I would say for the money it was not worth it. It was not that clean in my bathroom hotel. It was very noise, you could hear the traffic all night.

Plussat: I really didn't know what we had gotten ourselves into until we arrived. We were pleasantly surprised. This is the perfect location and is close to everything. There is an adorable little park right outside that has cute little events all summer long. I can't imagine staying anywhere else. Oh and did I mention the view??? Amazing!

Plussat: Efficient and good price

Miinukset: Uncomfortable room, and difficult to get a bottle of water. Overall just a workable stay

Plussat: Hilton is pretty much a hotel where you know what you can expect from them and it generally is a notch above their competition.

Miinukset: Security in the lobby at midnight when I arrived due to loud and obnoxious people at bar. Hard to hear upon check in which was late. They put me in a room that is exactly the OPPOSITE of my profile request. No room by elevator... put me right next to it. Neighbors partied all night and hotel phone didn't work to call to resolve issue. When I finally got it to work, they never resolved the noise. When I asked for the room to be refunded and cancel the remainder of my stay, they refused! Since when did we begin getting held hostage by hotel companies? Very unusual for Hilton brand, but this staff at THIS hotel have work to improve.

Plussat: The view was incredible valet parking was sweet

Miinukset: The fact that I had a family emergency and wasn't offered any sort of amount back. I paid 435 for less than 6 hours in a room

Plussat: Location

Miinukset: Advertised a SPA online - no SPA no Jacuzzi - also pool was closed for some reason, which was the whole reason we stayed there.

Plussat: Location

Miinukset: The room and the bathroom had an awful smell. Please add better room and bathroom spray

Plussat: Very friendly and helpful staff

Plussat: The best part of this hotel is the location. You were walking distance to so many tourist attractions and right on the river. We went down and explored the submarine and everything we could. With the conventions and the weddings without a little out of place but it wasn't the hotels fault--we loved it! Great pool too!

Plussat: I liked everything. It was a good hotel, clean, and safe.

Miinukset: I didn't like the restaurant or the food. I told the waiter how awful the food was and he immediately took it off my check. I did not expect that at all. I was willing to pay for everything. I wish I had just gone to a restaurant outside of the hotel, but was on a time crunch.

Plussat: The rooms are spacious and clean. Strong shower. We were coming to Philly for a concert, then going to South Street. The hotel is located at Penns Landing right on the riverfront which is really nice. It’s also close enough to walk to the bars and restaurants on South St. The staff was very friendly, helpful, and accommodating. I can’t speak for the pool or gym facilities because we did not use them. I would definitely stay here again.

Plussat: The front desk staff

Miinukset: There was a couple yelling all night in the room next to us. We spent $300 to stay in a nice hotel and didnt sleep all night. I realize this was not the hotel's fault but we asked to be moved and it could happen. It was so terrible.

Plussat: I had an amazing time there. Its very warm and cosy. Met some very interesting people! The hostel arranges for pub crawl every Thursday and it's a lot of fun! I was travelling solo and honestly I would just look forward to coming back to the hostel after every day.

Miinukset: Male dorm smelled strongly of mildew

Plussat: Not a good bed at all. Otherwise everything was pretty good. Nothing special though.

Plussat: Location and check in staff was great. Free breakfast always a nice option as well.

Miinukset: Bed and pillows were mediocre and the room was too warm despite turning the air to 60. Hallways were noisy and the elevators were extremely slow.

Plussat: We loved the overhead walkway connection to the Crown Plaza and their facilities. Incredible grounds, restaurant, bar, gym, pool. Nice staff and room, plus Jogging trails, flowers, free parking and breakfast. Terrific value!

Miinukset: That we had to pay for parking on top of our hotel room.

Plussat: location was great, everything was fresh and clean, the staff was AMAZING!! the bar was great, breakfast was hot and tasty.

Miinukset: I paid for a king sized bed room. i got a double full. they said sorry, gave me a free drink. but still. i wanted a romantic evening, and this didn't ruin it, but it wasn't what i had in mind when i booked it.

Plussat: Great location, comfy bed, warm breakfastand great staff

Miinukset: There was no restaurant inside or attached with exception of a bar that served appetizers from 5-10

Plussat: Clean, comfortable, friendly staff. Great location for conferences. Free bottled water and cold towels were highly appreciated during the summer heat wave.

Plussat: Water from gym

Miinukset: Pull out sofa was terrible

Miinukset: There are many homeless persons in the neighborhood. A shuttle service from the hotel to areas friendly for public transportation would be desirable.

Plussat: mini bar; breakfast; go bags

Plussat: The hotel is well-located (right across street from convention center) and comfortable. The staff was friendly & helpful (especially our housekeeper on the 8th floor - forgot her name!)

Miinukset: Parking is a half block down in a small outdoor lot and is expensive! The staff there (private company-not hotel) was incompetent.

Plussat: They checked me in early and we're so very accommodating

Miinukset: No complaints

Plussat: The serving and kitchen staff at the continental breakfast were so friendly and helpful. They also proved a great breakfast and it's complimentary. Every staff member I encountered were helpful and polite.

Plussat: Comfortable beds and spacious suites

Miinukset: Pull out bed was very uncomfortable.

Plussat: The hotel was very inviting! Beautiful lobby and very friendly staff!

Miinukset: The only thing I was disappointed about was that there was no hair dryers in the room. I am so used to them being in the rooms in different hotels I have recently stayed, i guess I am spoiled :)

Plussat: The hotel was very clean and cosy. The food was great as well. I highly recommend 13 Restaurant for breakfast and lunch.

Miinukset: We asked for a room with two beds; one bed for me and my wife, and the other for our son. However, when we arrived, I was told that only single-bed rooms were available, so I had to order a bed for our son. Though, after two hours and three calls to the front desk, it never came and the three of us had to sleep in one bed together. Additionally, I didn't appreciate having to call downstairs and wait half an hour for a shower cap. Those should definitely come included with the room.

Miinukset: Too big if anything. 8 minutes to get to/from room

Miinukset: My bill was a little confusing because I booked through a third party

Plussat: The staff was excellent!!! The beds fantastically comfortable and loved the shower! The views were lovely! The food at Circ was delicious. The valets were very helpful when we arrived and assisted me with everything! Great place!

Plussat: The room was very clean and our stay was pleasant. The hotel is the place to stay if attending an event at the civic center.

Miinukset: The hotel does not offer Reward points when I book through Kayak