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Plussat: Outstanding. Like all Kimpton hotels, the accommodations are uniquely hip and utterly luxurious. What stood out, above all though, was the customer service; the finest I’ve experienced to date. The staff is gracious and accommodating. They go the extra mile (and beyond) to make their guests comfortable. Also, the Japanese soaking tub, which sounds like one of those gimmicky add-ons, is life changing experience in itself. I cannot overstate the indulgent pleasure.

Miinukset: The views are hit or miss, but such is an unavoidable trade off in almost all urban hotel and bright, colorful, playfully ornate decor go a long way to offset this.

Plussat: Room, hotel location comfortable

Miinukset: Staff friendly and helpful. Great location for walking

Plussat: As with all Kimpton Hotels, the decor is amazing & very much in-line with my aesthetic. We also really enjoyed the location of the hotel; we stayed over 2 very nice days & walked 30 minutes down Passyunk and over to the far edge of Rittenhouse multiple times. We tend to spend most of our time out-and-about, but the time spent in the hotel was very nice. We requested a room away from the elevator, which they did not oblige. We were essentially directly next to the elevator bank, however it ended up being quite. That said, we were there on a Monday night, I'm sure the weekends are a bit rowdier.

Miinukset: Bed was not very comfortable (for me, the BF loved it), the outlets stopped working in the bathroom in the middle of my blow out & could not be fixed, the internet did not work the day we checked in. Also...there is not much follow-through from the staff; we had requested a later check-out that they never acknowledged until we were physically there and brought it up ourselves again during check-in. We asked for a room away from the elevator bank, but were put in one directly next to it. Tried to order room service & the person on the phone said they would have to call back to 'confirm the order' but never called back..the food appeared 20 minutes later, cold. Negatives aren't the end of the world, but there are definitely some things we weren't thrilled with. But the staff, including the valet, were lovely & very friendly.

Plussat: Great location for my work. Great restaurants in walking distance.

Miinukset: Nearly ruin my shirt with a rusty iron.

Plussat: Each and every corner of the hotel is just amazing. Love it!!

Plussat: Sam, the doorman was exceptional. Ready, willing and able to give excellent customer service including: • Always pleasant and smiling • Providing accurate information on where to go--restaurants, ice-cream places, etc. • Took a personal interest in you--asked for and called you by your name The staff as a whole was generally quite pleasant. • View from the room to the park was great!

Miinukset: • Room was dusty. • Bathroom shower had no door, and so the floor and bathroom door always got wet. • First room was large but was for a disabled person. WHen we changed the room, we were given a comparatively very small room. When we asked if we could get a larger room, we were told that there were none except the rooms for disabled persons.

Plussat: Love atmosphere and staff. Location and style is also a plus. It's friendly for us with our 2 kids under 2.

Miinukset: The bed was not as comfortable. We usually have a king size bed but opted to 2 queen size and I would prob not do that again.

Plussat: I called ahead to let them know I am bringing my dog and was incredibly surprised to have been offered dogs bowls and a dog bed placed in the room prior to me checking in. From then on, the hotel made sure to provide excellent service for anything we needed. The room was gorgeous and have really comfortable beds! I'm not one to sleep in, but I didn't have an issue catching a few more hours of shut eye. I highly recommend staying here.

Plussat: Stayed for NYE.. very nice hotel. Excellent staff. A bit pricey. Would consider a return trip.

Plussat: It was a really nice hotel - beautiful room and facilities- great location. The bartenders in the bar were really helpful and gave better suggestions for what to do in the city than the reception and concierge.

Miinukset: No bathtub in room - despite beautiful picture. This is the 3rd or 4th Kimpton Hotel I've stayed in but the least intimate. Hotel was a little busy and staff could be a bit warmer and more helpful.

Plussat: Very stylish hotel with comfortable rooms. Staff was friendly and attentive. But the best part is the location, you're across the street from the birthplace of our nation!

Plussat: free coffee

Miinukset: It was all good

Plussat: The location was great, room and hotel was beautifully decorated, and the price was so reasonable. I would definitely come back!

Miinukset: $50 to park your car is kind of expensive but you get a full 24 hours.

Plussat: Front desk staff was very accommodating.

Miinukset: The phone operators for reservations were very rude. I spoke to several ones during the week before my stay. Only the last one I spoke to was helpful. I ended up double booking because I was told by a staff member earlier in the week that they couldn't find me on record of having booked a room so I ended up booking another. When it came close to check in, I was told that I indeed had booked the initial room. The last lady I spoke was very understanding and cancelled that initial room since I booked the second one through a third party.

Plussat: The hotel was beautiful, the employees were very kind, and the room was perfect for our overnight stay. We walked to the Reading terminal market, and we were across the street from the subway station. Couldn't have asked for a better location!

Miinukset: The valet parking was a bit pricey but it was very convenient and no stress.

Plussat: This was out 4th time staying and it was just as before. Clean friendly convenient and FANCY!

Miinukset: It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.

Plussat: Location

Miinukset: My room was not ready till 5pm.

Plussat: The staff was friendly and very helpful

Miinukset: Panhandlers outside the front while we waited for our car. They sat by the door and were smoking. Made it a little uncomfortable. mostly to breathe because of the smell of the cigarettes.

Plussat: Everything, location was great for everyone to enjoy. There's a Marriott with full service next door, a Hard Rock and bunch or restaurants. Is also located on a historical area.

Miinukset: N/a

Plussat: The room was gorgeous and the staff were very nice.

Miinukset: The bed was way too soft. And the walls are thin so we we were woken up through the night by a group next door to us. We finally called the front desk at 4:30 and they addressed the issue.

Plussat: Location is superb. City Hall view great.

Miinukset: No microwave

Plussat: Location is good, although there are 2 different Marriott hotels next door. We went to the wrong one first and already had valet parked our car before we realized it was the hotel next door.

Miinukset: Received an email confirming room would be ready by 3, upon arrival at 4 we were notified room was not ready and would be 45min. We were told they would call us when ready but after hour an a half of no call we went back to find there was a credit card issue which could have easily been resolved if they would have called. Wasted time wandering around downtown

Miinukset: It would be nice to have some kind if discounted parking. Also, we had dinner in the hotel's restaurant and would only give it 1-2 star. Would not eat there again.

Plussat: I had an amazing time there. Its very warm and cosy. Met some very interesting people! The hostel arranges for pub crawl every Thursday and it's a lot of fun! I was travelling solo and honestly I would just look forward to coming back to the hostel after every day.

Miinukset: Male dorm smelled strongly of mildew

Plussat: The location is perfect in the center of the historic district of Philadelphia with top restaurants within a short walking distance

Miinukset: Hotel is a bit tired and could use quite a bit of updating.

Plussat: The location was great--right across from independence park with many other attractions within easy walking distance. We had a great view of the park through two big windows in our room. The staff was very friendly. Although the hot tub was broken and much missed, the spa was otherwise very enjoyable. I particularly appreciated the valet and doorman offering to allow us to park in front of the hotel while we loaded the car with our luggage.

Miinukset: The drapery partly obscured the great view, and could not be pushed out of the way.

Plussat: Great location, friendly staff.

Miinukset: Noisy refrigerator in room.

Plussat: Loved everything except restaurant staff. The front desk staff was excellent!

Miinukset: I tried to call in a pick-up order, and your restaurant staff was rude and didn't put in my order.

Plussat: The downstairs spa and pool was relaxing and very clean. The staff throughout the hotel was friendly and quick to take care of anything we needed. Even though the valet parking quickly retrieved our car and due to the difficult nature of street parking in Philadelphia, well worth the cost. We had a wonderful time at the Franklin.

Plussat: Beautiful rooms with attentive staff and great location. My stay couldn't have been better! Can't wait to return to the Omni.

Plussat: Housekeepers were the nicest people in the whole facility

Miinukset: Let me see Spa - the massage therapist texted on her phone through the entire massage, massaging with one hand then putting phone on my back Front desk - asked for late check out, was told it was not possible because hotel was sold out that night. As the conversation progressed or digressed as the case may be, was told that I could extend for another night. Not sure why it's okay to lie to people to their face Summary - not only will I never stay at that hotel again in philly, I will never stay in an Omni again. Not sure why the employees don't understand that their pay checks come from money paid by guests. You might want to let them know how the revenue is generated. Sad day

Miinukset: Breakfast not included

Plussat: We stayed one night and decided to extend our stay for two more nights. The location was perfect - walking distance to historical points of interest in Philadelphia and to the wedding and reception we attended. The room was well appointed with a nice view.

Miinukset: Nothing.

Plussat: My stay was wonderful, and your staff was exceptionally courteous and helpful.

Plussat: Location

Miinukset: Health club opened late in the morning.

Plussat: Very nice, in a fantastic position

Plussat: Wireless internet was good, The bar and pool has limited hours; not as good

Plussat: The location of the hotel is excellent. I loved the free Internet Kiosk. The restaurant was very nice for breakfast. The staff was professional and very helpful. Great having a spa, swimming pool and fitness room on the same level.

Miinukset: I was disappointed that the fitness room closed at 8 pm. I'd prefer to use it from 8-10pm each evening.

Plussat: Great Hotel, Great staff, great location...worth the money

Plussat: Great location; hotel staff was wonderful

Plussat: It is very comfortable and clean. The location is nice.

Plussat: Very warm and friendly staff. Nice location also.

Plussat: the hotel was great.

Plussat: Staff.

Miinukset: Horrific city parking garage. Construction going on all day vibrating entire hotel.

Plussat: Great value and location. Hotel is in good shape. Staff was accomodating and friendly. Breakfast was very decent. They also have a parking garage if you are bringing a car.

Miinukset: Rooms need some updating- which they are in the process of doing and they have the new designs displayed on an easel in the lobby- which I thought was a very nice idea.

Plussat: great location, very clean, friendly staff

Miinukset: everything was great-- no complaints!

Plussat: Staff were all personable and helpful. Room was appointed nicely.

Miinukset: The sound insulation between rooms that share a door is poor.

Plussat: Room was very clean. Comfortable bed. Staff was friendly and attentive via phone to front desk.

Miinukset: Thin walls. Reception desk was slow as molasses. Possibly understaffed. Check-in on the computer took way too long especially having already provided all my details online. Dried creamer packets for the coffee in room is disgusting.

Plussat: Great breakfast. Staff was excellent

Miinukset: Parking arrangements

Plussat: Convenient location. Comfortable, clean room. Great breakfast. Friendly staff. We will stay here again whenever we return to Philadelphia.

Plussat: Breakfast was wonderful! Staff very kind and helpful.

Plussat: Breakfasts were fantastic, both selection and the time of availability. The staff were attentive and polite and kept everything well stocked. The location is great for downtown

Miinukset: The front desk/lobby could help a bit more with directions, or perhaps a walking map of downtown could be made available for those who don't have cars.