Philadelphia hotellit West Philadelphia

Plussat: Breakfast was excellent. Waffles were the special feature and they were willing to accommodate my gluten free request and made eggs bacon and gf toast for me. There were plenty of other items available such as boiled eggs, home baked cinnamon rolls, granola. We picked this place because it was close to the Philadelphia Museum of Art.

Miinukset: The self service coffee was upstairs and we were downstairs. Maybe self-serve coffee in the dining area.

Plussat: The breakfasts were amazing. Bed was comfy. Our accommodations were private and pleasant. Shower worked great and the bathroom was very clean.

Plussat: The owners were very friendly and helpful. Hospitality was wonderful and the baked goods we were offered were great. Property and building were well maintained and beautiful.

Miinukset: The bed was a little too hard for my girlfriends liking as well as it was a little high up off the ground for her. I am 6 foot tall and even I had some trouble getting in. Maybe place a small stool in the room and it would have been fine.

Plussat: Everything's perfect. Family run business, highly recommended.

Plussat: Jill and Eric are great hosts. Very welcoming and very informative on the house and neighborhood history. Breakfast was fantastic! Deligcious entree, lots of options on the continental side as well. Coffee was terrific. The house is beautiful. The stained glass, antiques and architecture are a delight. You can walk to Museums easily. Delightful cookies, tea, coffee are available at any time. This is always a nice touch, as was the bottled water in the room. Lovely towels, everything you need for a comfortable stay is in place.

Plussat: The location is good as we use public transportation, such as buses, and there are several routes nearby (bus stops within easy walking distance) and not long to wait for the bus. We took buses to the museums, mainly. We liked the historic building, built in 1875, with all the architecturual features from then (wood, stained glass, fireplace surround, etc). but definitely appreciated the modernized bathroom with loads of hot water in the shower.

Miinukset: While breakfast is satisfactory, they are into making combinations (waffle with bacon, potato and eggs in it, and the next day, scrambled eggs with onion and gruyere cheese and peppers) so if there's an ingredient you can't eat, there's not an alternative. Although they did have hard boiled eggs at hand that we put on toast. Coffee was very weak and the only way to get a strong cup is to use the instant mix! Or go upstairs to the Keurig maker and use a Keurig cup.

Plussat: The historical aspect of the house, the furnishings, decorating scheme. Very friendly, interesting owner couple. Great talking history with them!

Plussat: I arrived after a long flight and it was like arriving home or at a favourite Aunt's. It was quiet, warm, welcoming, beautifully furnished. The bed was heavenly. I loved going down for breakfast, food was freshly made, lovely atmosphere.

Miinukset: I didn't have a hairdryer, that was all.

Plussat: It’s clean and quiet and I had a chance to rest no loud noise the staff is very nice here and Helpful

Miinukset: What I didn’t like that housekeeper came in my room on her own without permission think god I had clothes on

Plussat: Great place if you're an alumni of U Penn or visiting the campus. It's an an extensive of the school.

Miinukset: Felt like we were at a U Penn reunion

Plussat: Great Full Service Hotel!!!

Miinukset: Everything was Perfect!!!

Plussat: Housekeeping Ok but not 5-star. I had to request items that should've been left but weren't. Not a big deal. Overall, a great hotel in a superb location.

Miinukset: No

Plussat: I liked that I had the option to cancel my booking up until a few days before check in. Although I didn’t need to do that, it felt safe having that option. I was also able to pay directly at the facility. The location of the hotel is quite auspicious, at the heart of University City in Philly and within walking distance of Center City. It also has 2 entrances, one on Sansom street and another on Walnut street which I thought was a very practical when you had to go to different places. Staff are very open to feedback and will try to immediately fix any problem you are experiencing once you report it. I also loved that there’s coffee to go in the morning and a complimentary drink in the lobby every afternoon which you can pick up and go relax in the living room which is one of the coziest places in the hotel. The room was spacious and very pleasant.

Miinukset: On my first night there they gave me the last room available at the far end of the corridor next to the fire escape. It was eerie. The room was also very dusty which had me coughing and itching all night. In addition, the coffee machine was broken. However, when I reported all of that the next day, another room had freed up and I relocated there. It was great and I was satisfied. I did not particularly like the breakfast buffet. It was a long queue at the hot station and the tomatoes in my omelette tasted off. I also didn’t like that you had to ask the waiter to refill your coffee/drinks every time. It would have been easier if I could just walk to a coffee machine and fill my own cup. I generally thought breakfast was overpriced considering the food options being offered. And although there was a coffee machine in my room, the coffee brand used there tasted awful. One of my biggest problems with The Inn at Penn is that they charge you an extra $50 per night for incidentals which is supposed to be refundable within 48-72 hours after checking out. It has been a month since I checked out and I have not been refunded yet!

Plussat: The room was very clean However the water in the sink did not drain fast enough. I reported this at reception on checking out

Plussat: Excelent location

Miinukset: The minibar was absolutly empty

Plussat: Perfect location by college campus. Walking distance to many stores and restaurants and sports venues. 2 or 3 hour metered parking was available and free parking after 8 and on Sundays on some streets. Front desk staff were very nice and gave me king.

Miinukset: Parking was expensive.

Plussat: The service was excellent and the person helping us at check-in overheard us talking about toothpaste and offered us a tube without our needing to ask. That was a nice touch.

Miinukset: Everything was great with the hotel and there was nothing I would change.

Plussat: nice rooms. clean

Miinukset: expensive breakfast.

Plussat: We loved it here - wish we booked another night

Miinukset: Great location- Staff very Welcoming-

Plussat: Location, restaurant, friendly staff and decor.

Plussat: The Location

Miinukset: They were doing some remolding/construction on the floors above and below us. Early in the morning we were awaken with what sounded like a jack hammer pounding. The lounge was above our room so we also heard all of the guest walking about from 6am-9am especially women’s heels clanking back and forth across our ceiling. In addition we were across from the elevators and we could hear visitors getting off and on late into the night and the cleaning staff talking and laughing very early in the morning for at least 30 minutes. I reported all of this to the front desk and they allowed us to check out later which allowed us to get a little more rest before our long day at University of Penn. The desk manager also reported I would receive $100 refund on the room but it’s been 2 1/2 months and I’ve yet to receive it, so I don’t think it’s going to happen at this point.

Plussat: Most everything was Excellent except the Sheets were uncomfortable. The toilet became clogged at around 11:00 pm my husband called and they were there within about 15 min. They fixed it before it overflowed and insisted on sending a housekeeper to come and clean the toilet which it really did'nt need but she came within another 15 min. I found this commendable. The bed was comfortable. It has a chinese restaurant in the lobby level and bar.

Miinukset: The parking was expensive . Especially because your staying there.

Plussat: Location

Miinukset: Parking fee too expensive!!!

Plussat: Excellent staff! From the moment you arrive you are welcomed with the biggest smiles. Great location -UPENN and downtown Philadelphia.

Plussat: Location

Miinukset: Bathroom was dirty with hair in the shower

Plussat: Location

Miinukset: the hotel is very dated. water stains on the wallpaper of room as if there had been a leak. The room did not smell good. it had a musty smell. it was an expensive room that didn't match the price.

Plussat: perfect location to walk to Penn Med clean courteous staff comfortable beds

Miinukset: air conditioning in room was awful. called front desk and they sent someone to fix it - helped some but still not the greatest all night long

Miinukset: I got bed bug bites all over my body.

Plussat: Location

Plussat: Staff was friendly, courteous and helpful. Willing to help and understanding of the unique situation associated with this time.

Plussat: This was a very nice hotel in a perfect location.

Plussat: Breakfast at Sheraton Club is great. Beds are comfortable. Rooms are nicely appointed.

Miinukset: Parking fees are high - get a discount for staying there, but fees are stil $35 per night.

Miinukset: First, they did not honor the SJU rate Second, there was a smell like a gas leak in the lobby and in our room. When I voiced my concern, they said they’d look into it but never followed up to let me know everything was ok Third, there was a full spider web with a spider on the elevator door on the 4th floor. At a time when cleanliness is upmost importance Fourth, there was a napkin wrapped around what I think was the sprinkler in the room Fifth, the wall paper was pealing in the room Sixth, the AC grate was broken Seventh, housekeeping only made one bed Eighth, the creamer was and that was left in the room for coffee

Plussat: The hotel was very nice inside and the room was very clean.

Miinukset: One staff member upon arrival was very rude and seemed to have an attitude the entire time she was checking us in.

Plussat: The valet staff were excellent , and all other hotel employees courteous and helpful . It was clean and convenient .

Miinukset: Room service a bit pricey and the restaurant needs more options

Plussat: I love the location convenient location to everything.

Plussat: Your luggage handlers were very polite and when I needed my car in the morning they were on point room service was excellent I mean the room setup was cleaned the towels was lovely and fluffy and the bed was plush keep doing all that you do and I'm quite sure everyone will be aesthetic as I was

Miinukset: There was nothing I did not like I enjoyed my stay I was comforted buy outstanding service

Plussat: Nice staff.

Miinukset: Wall paper peeling. Only 3 towels for 2 grown adults. Poor tv. Room not clean. Shower has a terrible design.

Plussat: The room was okay, the bathroom wasn't really clean ,

Plussat: nice staff

Miinukset: Limited Parking options

Plussat: Hotel was extremely clean and wonderful in every way I wish the staff was more welcoming and nicer! Requested extra shampoo and towels since I walked in and did not receive it until the following day and yes I had to remind them!

Miinukset: Water in the sink is always cold no matter how long you wait but the bath water was nice

Plussat: The room was very clean. The staff were very friendly. Room service was good.

Miinukset: I didn’t like how I couldn’t change my room to another room that was the same price I didn’t step foot in the room I booked accidentally, and I could cancel the booking because of this app so yeah other then that it was fine .

Plussat: The hotel was clean and staff very accommodating.

Miinukset: Although the restaurant was very good, I would have like more of a variety and less expensive. Breakfast was reasonable, but dinner for a family would be very costly.

Plussat: In consideration of coronavirus challenges services were understably limited, yet needs were met.

Miinukset: With limited staff and closed kit hen all went as well as could be expected.plead

Plussat: Friendly staff,quiet,clean and the breakfast was amazing

Plussat: Location and view

Miinukset: The bed sheets was dirty and wasn’t cleaned before my visit.

Plussat: The Friendliness and the williness to help of the front desk staff

Miinukset: At 9:15am the housekeeping staff knocked on my door. Checkout wasn't until noon. One lady knocked and I said, "Not yet" A second housekeeper with a cart yelled back as she walked down the hall, "It's 9:30 time to checkout in a very rude voice.

Plussat: smelled like mildew!

Miinukset: for the price I paid I could not believe that everything was so outdated, run down and smelled literally of a wet dog. Mildew. I would look into if there i a mold problem at this hotel. I can' believe I paid $--- to smell wet dog all night.

Plussat: The staff was excellent & helpful!

Miinukset: We had a non-smoking room that definitely had been smoked in. We were in a hurry when we checked in So we didn't request a change, but I'm sure the staff would have accommodated us had we asked.

Plussat: The staff were super friendly. We will be returning soon!

Plussat: The location was great.

Miinukset: The staff was RUDE. I did tell them BUT i don't dont believe they'll do anything about the matter.

Plussat: I like how you could wrap food up from breakfast and take back to your room that helps out when your on a budget

Miinukset: Parking or lack there of. When paying for a room, to have to pay to park down the block is absurd.

Plussat: The room was very comfortable and with a wonderful bathroom and kitchen area. I enjoyed the fact that they had a social in the evening and in the morning for their guests. The staff members were quite friendly.

Miinukset: I didn't really like the parking situation. We were fortunate to find parking across the street, otherwise we would have had to pay for parking which was 15 minutes walking distance away and drag our luggage up the hill to get to the hotel.

Plussat: Very nice room, no smoking and no odors

Miinukset: Pool was dirty and cloudy