Philadelphia hotellit lähellä Macy's Center City

Plussat: Great location, pretty renovated rooms.

Miinukset: Had a problem with the shower drain that wasn't attended to promptly. Expected a lot more from a luxury hotel. They did take 50% off the room charge after the fact, but at that point our stay was over and not as relaxing as we had hoped.

Plussat: Room were clean, very nice

Miinukset: Paid for a park view and got switched to another room when I arrived and price stayed the same and the person tried to con me by saying he has an even better room like i was not gonna notice.. I believe he gave my room to the guy just ahead of me that didn’t have a reservation cause he said we got you a park view and the guy was thanking him non stop saying you really did me a favor And on top of charging me for park view but not getting it I got billed twice for the same room, took 3 days for $900 to be available in my account

Plussat: Location! Staff!

Miinukset: Nothing!

Plussat: We walk it it smells so wonderful in there it's a special smell I've never smelled anywhere else it's their signature scent they call it it makes you immediately feel relaxed and in a great mood the rooms are always spotless and comfortable I always get the best night sleep there and everybody you come in contact that works with the hotel is gracious Pleasant and can't do enough for you I've never experienced this type of service anywhere else I have stayed at The Rittenhouse Hotel many many times too many to count and it has never done anything but meet my highest expectations I wish I was there now

Plussat: The staff was very attentive and professional

Miinukset: Nothing

Plussat: Beautiful spa and facilities

Miinukset: The restaurant closes too early.

Plussat: The beds are ridiculously comfortable.

Miinukset: I had to leave

Plussat: Room with room and dining nook exceptional! My wife was not feeling well for part of the trip, so we got exceptional take out food (French, seafood)at Parc& Devon on the square

Miinukset: Nothing, exceptional from welcoming on to the end, as we celebrating my 73rd birthday. Stay in Rittenhouse Square-the best of Philly (food,shops,bookstores)within easy walk

Plussat: One of the best locations in Philly, very close to excellent restaurants and stores. Hotel staff is friendly and always willing to help.

Miinukset: Business center is very small and the hotel does not have a good room for business meetings.

Plussat: Exceptional service that is sincere and not cloying. Staff is excellent, rooms are large and the bed is incredibly comfortable. My favorite hotel in Philadelphia. I wouldn't stay anywhere else. The spa is also spectacular. They are dog friendly yet you can't tell if dogs are really there. The rooms are solidly built and I am sensitive to dogs barking. No dogs barking here! The hallways and elevators are immaculate. This is just a wonderful hotel. The closest to European luxury with space.

Plussat: Everything was perfect!!!

Plussat: absolutely first class hotel, in every way

Miinukset: no

Plussat: The hotel rooms were luxurious and left no stone unturned as far as comfort and cleanliness. They thought of everything even as far as robes, slippers, newspapers, umbrella.

Plussat: the service was excellent with attention to detail.

Plussat: It was comfortable and quiet. The staff was well trained and gracious. It was well located for me.

Plussat: room and atmosphere were gorgeous. staff very professional.

Plussat: Very accommodating staff, large room, great location. Well appointed.

Miinukset: The air conditioner shuddered loudly each time it turned off.

Plussat: Great breakfast, great facilities

Plussat: 15th floor facing city hall

Miinukset: Ice machine location

Plussat: Location was perfect in the middle of everything

Miinukset: There was nothing I did not like great experience

Plussat: Visiting from Staten Island . Great location, close to bars, restaurants and shopping

Miinukset: Everything was great

Plussat: It was nice and romantic

Miinukset: The front desk person was a little rude

Plussat: Nothing

Miinukset: -Stains and hairs on pillows, unbelievable ! -toilet can’t flush properly -no bathroom fan -curtains cannot stay shut -dust in huge packs near windows and elsewhere -no minibar, no room service, nothing to eat except a few miserable packs of chips downstairs -no bottle opener

Plussat: Great location and lobby

Miinukset: Rooms a bit small

Plussat: Grate Room...close to everything

Miinukset: Soft mushy beds! The mattresses are way too soft for a good nights rest. I woke up with an aching back each morning. Why do hotels think soft is luxurious?

Plussat: Amazing breakfast, great location, amazing staff

Plussat: Location was fantastic

Plussat: Location

Plussat: location

Miinukset: the room was not clean, dust everywhere, seemed like it was quickly fixed up.

Plussat: It’s so nice and clean and comfortable beds. It’s location is perfect in walking distance to everything. Their service couldn’t be better. The breakfast there is amazing too.

Miinukset: Just wish the room had a fridge

Plussat: Sofitel staff was extremely attentive and they helped make my stay especially pleasant. The Concierge made perfect recommendations to restaurants (for both taste and ambiance) nearby that we could walk to, and their bell and valet staff were very helpful and always greeted us with a smile.

Plussat: Perfect location. Nice, professional staff. Clean, well equipped room.

Plussat: The location was great. Our room was big. The bed was very comfortable.

Plussat: Staff were extremely helpful, accommodating, and responsive.

Miinukset: Walls fairly thin and room a bit noisey

Plussat: Great concierge. Happy hour

Plussat: The hotel was very nice but I found a hidden camera in the bathroom and I felt my privacy was violated

Miinukset: The hidden camera in the bathroom really discouraged me returning

Plussat: Beautiful room with lots of fun details. HUGE bathroom, with both a stand-alone shower and tub -- felt very luxurious. Two different sitting areas. Very comfortable bed. But all that was just a bonus, because the staff was wonderful! Demetrius at the front desk was kind and accommodating, talking to me about how best to visit the Barnes Foundation, and they stored our luggage twice (before check-in and after check-out). Great weekend trip!

Miinukset: Nothing!

Plussat: The stay was beautiful. I couldn’t ask for a better hotel to stay in. Thank you for the professionalism of the staff.me and my family will be back.

Miinukset: Everything about it.

Plussat: Everything

Plussat: Service

Plussat: The bed was extremely comfortable. The bathroom's spacious and well appointed. The location is excellent.

Miinukset: There was a slight inattention to details for a hotel of this caliber. The closet and cabinet doors were misaligned and did not close flush. An empty glass sat on a counter by the elevator for more than a day. The only thing that could be called truly terrible about the stay was the staff at the hotel bar, Liberte.

Plussat: Absolutely comfortable, clean, excellent experience

Miinukset: Nothing to complaint about

Plussat: The hotel staff was very accomodating. When we needed an extra roll away they immediately brought it up to our room.

Miinukset: We wanted tthe bell captain to leave the roll away cart for us to take down and he had to stay with it.

Plussat: Great location for walking to main tourist spots or cheap cab fare. Room very comfortable. Bed exceptionally comfortable.

Miinukset: Price of wifi/internet. $9.50 per day. Extortionate.

Plussat: The staff were extremely courteous and helpful. The room was beautiful and spacious. Gym was well-appointed, with a nice range of up-to-date equipment...and it was available 24 hours, which was fantastic.

Miinukset: Bathroom while modern with a great layout had not been cleaned well.

Plussat: Everything about this hotel, especially the great location and convenience in Center City. Excellent for shopping.

Miinukset: No coffee machine in the room.

Plussat: Location

Miinukset: Room had to be switched since it was located next to service elevator.

Plussat: Great room. Great service

Miinukset: None

Plussat: Very nice hotel, wonderful rooms, great location, very good rate

Plussat: comfy bed, pleasant staff

Miinukset: no hot water in the room. they attempted to fix it but they didn't.

Plussat: the location was the highlight of this hotel. It was central to basically everything and right in the middle of the city.

Miinukset: There was nowhere to park other than a parking garage, which ended up adding an additional $100 to my stay.

Plussat: The location was perfect. The rooms were clean and comfortable and nicely appointed. Felt very relaxed.

Miinukset: It was disappointing that the lobby was under construction. And the parking is very expensive. I am not sure I could stay at this hotel again considering the price for parking.

Plussat: The bed was amazing

Miinukset: My stay was perfect and I would recommend to anyone

Plussat: The staff was very friendly

Miinukset: The facility is in dire need for a refurbishment. The phone in our room didn’t work; the furniture was mismatched and somewhat shabby; the bathroom was outdated, even though it had a rain shower head, which, unfortunately, was not properly seated against the shower wall. Finally both my wife and I thought the 24% service charge for room service was outrageous; two continental breakfasts, which nominally were $32, ended up costing over $64, with a tip. To say the least, As a long time user of Marriott properties, I was extremely disappointed with the facility and would not recommend it.

Miinukset: The entire lobby and bar are under construction. We were never told. We would have booked somewhere else that’s had a nice bar we could sit at.

Plussat: Getting a room update because I was getting married.

Miinukset: I didn't like the confusing lobby situation.

Plussat: The location was great

Plussat: Beautiful hotel.

Miinukset: Major problems with hot water. Only way to get hot water in the sink was to run the tub simultaneously. Took a long time to warm up; temps between lukewarm and comfortable. Staff sort of shrugged their shoulders.

Plussat: The hotel is in a great location.

Miinukset: The hotel is under construction. It was very loud. I had my room changed and was told that all of the rooms are in the same condition. The room was dusty and unkept. There was dried gum on the comforter. The iron was broken. The bathroom was dirty.

Plussat: Location

Miinukset: Renovations on going

Plussat: You can certainly tell this was formerly the Ritz Carlton of Phila. Classic construction and attention to detail. Just note the dental molding in the elevators...indicative of architectural quality & artistry. Loved It !

Plussat: My room was run down, but very quiet and comfortable. I was afraid my bathroom would be gross, and it was much nicer than the hallway or the rest of the place looked. My room was clean.

Miinukset: I know the hotel is in the middle of construction but it is REALLY RUN DOWN. There are gouges in the hallway wall paper, cracks and holes in the marble floors, the rugs are worn and faded. There is no lobby at all. On the second floor where you change elevators to get to your room, there is a patch of carpet that has been taped over with black electrical tape. I checked in around 12 on Saturday and was very happy to get into my room (thank you) but there were piles of laundry all up and down the hallway. I went to my meetings and when I returned at 4 the piles were there. I went out to dinner at 6:45 and the piles of laundry were still heaped up and down the hallway. I mentioned it to the concierge on the way out. If I hadn't they would probably still be there now. It was all just kind of gross. Again-I know the hotel is in the middle of renovations but I was shocked to find a Westin in this condition. I usually like Westin's a lot.

Plussat: Right in the middle of everything. easy access to many dining spots along with very good shopping. the lobby was very nice; check in was smooth with a special consideration to let us check in early!

Miinukset: Parking was very expensive for overnight but in the middle of the city what can you expect.

Plussat: location

Miinukset: Apparently the hotel was sold out when I made the reservation through your website, so they put me in a room with a mruphy bed, not a real bed.

Plussat: The staff was very apologetic for the confusion.

Miinukset: I made a reservation through your system, booking.com and got to the hotel at 1030pm in the evening, to NOT have a room available for me. What is the point of a confirmation if a room isn't actually confirmed with the hotel itself?? How do you expect me to use your service again in confidence?

Plussat: We thought it was great and would stay again! We have never been unhappy when staying at a Westin!

Plussat: good service - clean- nice decor

Miinukset: valet parking rates exhorbitant

Plussat: Very helpful and courteous staff. Beautiful room. Very clean and luxurious.

Plussat: Rooms are nice size, very comfortable, modern and clean. Staff is courteous and helpful. Directly connected to upscale mall with good shopping and food court. Located close to Rittenhouse Sq. park, and near great stores and restaurants. In safe, upscale neighbourhood with all amenities nearby. Would return without hesitation.

Miinukset: No.

Plussat: Hotel was fantastic. Great location, wonderful room

Plussat: Great location and they're dog friendly

Miinukset: No parking and had to to pay $30

Plussat: clean room comfortable beds

Miinukset: Was not able to get a breakfast bag in morning. Miscommunication regarding parking and having to pay the booth man additional money the next morning.

Plussat: Great, great staff - from the manager down - extremely friendly, very helpful. Complimentary water for the room. To-go snack bag for guests at the front desk. Breakfast was good - plenty of food - not very exciting - what I expected -

Miinukset: WIFI WAS TERRIBLY SLOW (about 4 mb/s), even after I paid for the upgraded service - they REALLY should do something about it

Plussat: I liked the room and the hotel itself. The staff was very friendly and helpful

Miinukset: The no breakfast. And the heater in the room wasn’t getting hot

Plussat: Great staff.

Miinukset: They put a $60 hold on my credit card. I used 9 dollars and change. Instead of leaving the 9 dollars and change on my card and removing the $60 hold, they added the 9 dollars and change AND left the $60 on my card, as well. I will call tomorrow.

Plussat: I love the location there’s a deli right across the street

Miinukset: There was hair in the bathroom

Plussat: With everything going on with the Pandemic we were given grab and breakfast.

Miinukset: We had a crappy view

Plussat: Good breakfast, safe in room, overall feeling. Staff very friendly

Miinukset: Being directly south, rather than directly north, of the Convention Center would have been a slightly better location.

Plussat: Quiet nice environment,peaceful

Miinukset: Everything was great

Miinukset: The clean

Plussat: The room style, hotel location, and mostly the staff. They were all pleasant and knowledgeable,

Miinukset: I liked it all. It was hassle free and great sleep.

Plussat: The refrigerator and microwave in the room

Miinukset: The hotel is next to a homeless shelter so there are homeless people around it. I was yelled at and subsequently asked to “step outside” by one of the staff members. He was mad that I bumped a plant while I was in the lobby.

Plussat: Hotel staff took their time and gave each person undivided due time. When I had an additional question, I was more than happy to wait my turn because I knew that the staff was helping others in the manner that I was helped; furthermore, I would get that level of detailed attention when it was my turn again. Excellent restaurant suggestions! Fresh Gourmet food in Chinatown within blocks, as well as the Market for practically anything your stomach could possibly desire! The children enjoyed the indoor pool, and the "Open Hot Chocolate Bar".

Miinukset: Not a thing. At one point, we were waiting for the childrens' roll-away beds to be delivered to our room, after just one call to request the beds, in addition to the check-in, we were called to the desk as we returned from dinner, and given the option instead to be placed in a suite with two rooms, at no additional charge. That was very generous, and unexpected, and we did partake of their offer.

Miinukset: Parking was horrible.....self-park was unreal...BAD...and the valet took 45 minutes plus to bring car...never again....

Plussat: Everything. Location near the city hall, metro and shopping, cleanliness, the breakfast with hot waffles... It is not a top notch luxury hotel, but for the price you pay, it is really good.

Miinukset: The coffee could be better.

Plussat: Great location to the city; helpful staff

Miinukset: hotel was older - rooms were small

Plussat: The staff was very professional and friendly. The location was excellent. Most of the places we visited were in walking distance from the hotel. I was disappointed that there was no fridge or microwave. I was also disappointed that one of the housekeepers left cleaning rags under the sheets of the bed. Management was very helpful and responded to our concerns immediately.

Miinukset: Would have liked to have a bar

Plussat: Good location to shops & train, breakfast & internet access

Plussat: friendliness of the staff and the availability of a great breakfast to start the day

Miinukset: television did not get alot of stations and some of those were not watchable in terms of quality of reception

Plussat: the hotel staff was very very friendly and they helped where they could

Plussat: very friendly staff, great breakfast, within walking distance to different parts of the city (almost all the main sights)

Plussat: breakfast accomodations

Miinukset: no free parking for patrons no shuttle to market st (3801)

Plussat: I love the whole setting.

Miinukset: The taxes charge.

Plussat: Everything

Plussat: It was very good

Miinukset: The 35 dollar parking fee and they don’t even want to take responsibility for damage if something happens to ur vehicle while its in their garage

Plussat: Worst

Miinukset: Worst

Plussat: The front desk was great help during my late night check in. The beds were comfortable. The view was amazing. The location was perfect.

Miinukset: The headboards were dusty, the bathroom door knob seem to be coming off, there was an elevator malfunction.

Plussat: View gym and pool

Miinukset: N/a

Plussat: Hotel front desk staff was great.

Miinukset: Room was not as clean. I felt it should have been, very light traffic. Room phone didn't work. Hotel outdated to be considered 4-star hotel. Changed rooms not much better. The fridge cabinet door was broken

Plussat: Nothing I was very disappointed no amenities were available. The hotel would not accommodate me what so ever. I am not happy.

Miinukset: Customer service would not switch my dates until a later date. I had two experiences ruined as well as Fathers Day very very very disappointed

Plussat: People

Plussat: The staff & housekeeping were the best thing they have to offer !

Miinukset: I absolutely hated the fact that all I smelled was smoke ! There was an age range ( 18-21) where I guess they was having a hotel party or something but all I smelled was cigarettes & marijuana all around me ! The fire exits were insane ! Like hello children they’re fire exits for a reason ! Then on Monday night there was an altercation where cops were called & there was an individual laying in the entrance driveway unconscious! That disrupted my anxiety very bad I couldn’t sleep at all . I had to be up today To drive all the way to Ocean City Maryland & I’m running off 1 hour sleep cause I as afraid to sleep ... I kept getting up checking my door & all .. Bad enough on Sunday night they were just walking the hallways making all this noise as if they owned the building ..

Miinukset: The room was dusty. The bathroom sink was clogged and the shower was dirty.

Plussat: I love the location

Miinukset: No stores around and no opened windows but it was nice

Plussat: Parking closeby (self- or value) / nice view over the haven / restaurant was good (but to cold inside) with nice food

Miinukset: the unfriendly bellman (or valet - parking guy) in front of the hotel. he should let the Guests get out the car and not open the door while the car is still in motion...

Plussat: great pool & buffet breakfast