Hotellit : Southwest Philadelphia

Clean rooms, comfy bed, close to airport with a shuttle

The staff wasn't as informative as I'm used to. I had to keep asking questions that hotels just usually tell you. I was never told the shuttle to the airport only runs every 30 minutes which ended up making us late to the airport. Outdated bathroom fixtures and millwork.

I liked the location and the spaciousness of the 2 bedroom unit. The beds were comfortable. The breakfast was good for a free breakfast.

Our room needed a remodel. It was clean but not super clean. Wall paper was peeling off. Carpet raised up in spots. The staff was not overly friendly or helpful. It seemed some workers were staying in the building. Not sure I felt very safe.

The woman at the front desk was very friendly and helpful. We checked in late (nearly 2 a.m.) and she was energetic and kind.

The hallways and room are a bit grungy. It didn't seem as clean as it should have been. We waited a long time for the shuttle to pick us up.

Hotel is close to the airport

After checking in, I went to my room only to find that it was already occupied by another person. After returning to the lobby, I had to wait for about 20 minutes before being there were no more available rooms and went to stay somewhere else.

Bed was clean and comfortable

Room and general facilities were not well maintained, dirty, or even non functioning.

Location

Parking

I was charged even though I called and cancelled immediately. The hotel manager has not called me back and I still have not received a refund even though I did not stay there.

Rooms were clean.

Did not get the room I paid for because they sold out of rooms that said where available online. I understand things like that happen but I was not apologized to for the inconvenience and was felt to feel like it was my fault for using a third party website. Had I either gotten the room I paid for or was apologized to i would have given a higher rating.

Professional staff lovely accommodations!

All staff encounters were great. Well done! Especially Sadine in Players sports bar. On a very busy night with little help, she was superb. In hotel dining options which was important on an icy winter night. Comfortable bed.

Paper thin walls and loud heating/AC unit makes for a restless sleep. Earplugs recommended if you are sensitive to noise. Food at sports bar received luke warm at best. As said, it was a busy night due to many flight cancellations and staff appeared thin. This may or may not be the norm.

Very welcoming and gracious night manager.

Free breakfast was not good. Price for the room was high enough that the breakfast could be improved. Poorly prepared hot food.

Getting to Center City was very convenient and the driver to the Eastwick station was very good and courteous. I did not see the renovations as a problem and the front desk was very friendly in explaining the details of the hotel.

Overall this was a good place to stay. The staff were extremely friendly & helpful. The rooms were clean and the beds were comfortable. The breakfast was probably my least favorite because they had prepackaged frozen breakfast sandwiches, with a limited variety of fruit &yogurt; other hotels of similar cost per night have better breakfasts. There was some noise in the hallway that could be easily heard in the rooms. It was in a convenient location and we were able get on & off the freeway easily.

Breakfast was great just it was no meat and no close restaurants

The hotel is under renovation but things seemed clean. We got a new room which was nice. Very comfortable bed! Danielle at the front desk was very helpful and friendly.

There is just something about hotels showers. They had great water pressure but a not great shower head, it sprays a wide circle.

The staff was very nice and friendly. They must be doing a remodel and the staff made an effort to get me in a newly renovated room.

The hotel was going through a remodel so it was a bit messy. The room was very small and not very many amenities. The breakfast was small. The hallways were hot and they appeared to have no ac running in the halls. The ice maker on the 3rd floor did not work. The alarm clock in the room did not work.

I liked the location

What I didn't like was there wasn't anything to eat with in the room you had to get it at the front desk.

We did not like the hotel at all. Rooms were outdated and the continental breakfast bar had a lot to desire. I would not recommend this hotel at all.

Very nice spacious room for one night about ten minute commute from downtown Philly. Indoor pool was great retreat from heat and patio area very comfy. Didn't have free breakfast but there was a Wawa store just up the street with good affordable breakfast. Hotel had washer and dryer but took a couple times to dry clothes. Overall hotel was good for the night and no noise from airport

My stay was fine. The only critique I have is about the pool. The pool and the room was not properly maintained.

The bed and chairs were clean and comfortable

Some maintenance was skipped before my check-in. Bathroom sink was dirty, toilet was dirty, stove had two electric burners but only one worked.

Staff was terrible and the rooms were disgusting.

Very convenient. Being renovated right now. Old furniture in rooms. Really needs an upgrade.

Proximity to the airport.

The rooms were nice, and the staff was fantastic. The nightly reception, and breakfast.

Construction in lobby areas, cable went in and out, no towels by pool even after asked front desk.

Location No problems

$4.50 for a bottle of water

The room was very nice. The bed was super comfortable. The walkway to the airport was a great convenience. I wish all airports had a attached Hotel like this one. The price was ok. Paying a little bit more was worth it. I would definitely stay there again.