Philadelphia hotellit Southwest Philadelphia

Plussat: The whole stay was good

Plussat: Great location, roomy suites, free parking.

Miinukset: Nothing

Plussat: Very clean and spacious rooms. Friendly and helpful staff!

Plussat: Location was great. breakfast was great. the room was to far down for handicap person

Miinukset: the pool was to full with children and water was dirty unclean.

Plussat: Excellent breakfast with a variety of options to eat. Waffles were exceptionally tasty. ALL the hotel staff was friendly not just the front desk.

Miinukset: I had no issues.

Plussat: Stylish, spacious and extremely friendly staff.

Plussat: Beds were comfortable. Lobby and dining room was a comfortable and homey setting. Delicious breakfast

Miinukset: Can not think of a thing

Plussat: Absolutely loved the bed. It was so comfortable.

Miinukset: Nothing really

Miinukset: Only one window in this particular room In past stays there’s been a window in coach area and one beside bed

Plussat: Nothing. Rude staff refused to honor our Kayak reservation for 2 double beds (I was traveling with my 83yo father for a funeral). They argued for over an hour refusing to do anything but provide a “roll away” bed in a room without space for it. Hotel was full of high school athletes and was completely overwhelmed. Breakfast service was atrocious - one elderly lady trying to provide food and clean up after waves of teenage pigs destroyed they breakfast area. We attempted to eat - ended up having a couple sausage links and a piece of bread - I’ve been in a lot of 3rd world countries, this scene would compare to some of them.

Miinukset: Hotel refused to honor points (I’ve been a Hilton Customer 39 years) because stay was booked through a third party. Room was never cleaned even after a request directly to the housekeeper. Teenagers running up and down hallways until 4am. Took over an hour of arguing with management to obtain lodging despite a confirmed reservation 3 weeks in advance. I will be contacting Hilton today as well. I cannot recall ever being treated with more condescension and lack of decency. Advice - Do Not use a 3rd party booking - I ended up spending $475 for 2 nights in a Hampton Inn!!! (I’m still trying to figure that out but room was prepaid through Cancelon) apparently tacked on fees. I highly recommend staying anywhere BUT here. There are probably over a dozen hotels within a mile you should consider any of them. The ONLY possible advantage is that there is a Ruby Tuesday next door. It’s isn't great either but you can get something if you have to arrive too late to find anything else suitable.

Plussat: Everyone's was very nice and very respectfully and answer all my questions

Plussat: The beds were comfortable, no noise from the close airport or train tracks. The room was clean.

Miinukset: The hotel is old and needs updating. Furniture is scratched and upholstery stained. Could do with better quality coffee in the rooms.

Plussat: Convenient to the airport. Hotel was Clean and friendly staff. Bed was super comfortable.

Plussat: The lady at the front desk Ms, Dennis and the comfort of the beds in the room.

Miinukset: The cleanliness of the toilets, the staff aside from Dennis were not very welcoming and never smile at all. even the way they answer to any enquiries was a bit aggressive. the breakfast buffet had very limited options. the location was far from all attractions.

Plussat: Close to airport

Miinukset: Cleanliness not great

Plussat: Comfy bed, good AC

Miinukset: The bathroom door didn’t shut all the way and didn’t lock.

Plussat: Very nice, clean facilities and friendly staff.

Plussat: Location was great! This place is close to the airport and close to the regional rail station as well! Staff was very friendly and breakfast was great too!

Miinukset: The only thing that I wasn't fully satisfied with this hotel was the cleanness. Just for the fair warning, I am very picky when it comes to cleanness. This hotel was greatly maintained but little older than other hotels. So it was kind of impossible to be spotlessly clean. Plus the room smelled like an old house. I am sure I just have a too high standard and most people won't be bothered by these kinds of stuff.

Plussat: property is in need of updating and does not meet the standard of the Hampton's I stay in.

Miinukset: Needs updating.....

Plussat: The breakfast was excellent. Shuttle to and from airport was also excellent.

Miinukset: Young girl at reception asked questions but didn't wait for answer.

Plussat: Staff! Very friendly and helpful

Miinukset: Wish there was an indoor pool.

Miinukset: The staff and hotel security, were very rude to my children, Allowing one noise complaint within 1 hour of us being there, as grounds to ask us to leave. I refused because they are just kids and are allowed to make noise, they were not overly loud, just kid noise. I will never come back here again, as my family host’s our family reunion here for the past ten years. We will not be back!

Plussat: Ask for towel and don’t get them And had to pay for parking fee that was 24.50

Miinukset: I was very satisfied with the service and fast pace of the staff..Of course some of the staff was upsetting but nothing too much to give the establishment a bad review.

Plussat: There was always fruit infused water at the entrance

Miinukset: There was only one working elevator working during my stay. It made the wait times super long.

Plussat: Lots of space.

Miinukset: I feel like the Embassy Suites brand has gone down in quality in recent years. Not so clean, in need of maintenance.

Plussat: This place was awesome from the informative staff to the cook. All had great personalities.

Miinukset: To have to pay for parking is unacceptable and the shuttle should expand to go to the sports complexes.

Miinukset: No cash policy which was not in any prior disclosure.

Plussat: The staff was great. The rooms and the rest of the hotel was nice and clean. The breakfast was the best

Miinukset: The Wi-Fi was the worst. I have used dial up that was more reliable and faster. I had to get help from the front desk to log on my almost new and great working Galaxy Tab A6 and it kept disconnecting. They said if I paid for their rewards program or something like that, I could get a better internet. The place cost way too much for that treatment. The parking was also a great disappointment. Besides costing $25 a day when other much cheaper hotels in that area of Philly have free parking, the way they controlled it was terrible. They use the ticket system like temp parking garages. You have to take the tickets to the front desk to be validated and that sometimes took a while when they are busy. The cards sometimes malfunctioned and people had to go in to the front desk to revalidate the card, blocking the exit and there was only 1 exit from each lot, It took more then 10 minutes to get out the 1 time when 2 cars in a row had to go inside to fix the cards.

Plussat: Breakfast was very good, rooms are very comfortable The staff is friendly and helpful. Happy hour is a nice touch.

Miinukset: Paid parking and elevator was out of order or very slow while there.

Plussat: I was really disappointed with the hotel overall.

Miinukset: The front desk receptionist was difficult to understand, the elevators were broken, and there were dirty dishes left in the hallway the entire weekend. Totally unacceptable and unsanitary.

Plussat: Happy Hour get-together. Breakfast, especially the fluffy scrambled eggs and the bacon. Coffee was excellent.

Miinukset: WiFi was terrible. Connection kept dropping. Apparently this is a problem at this particular hotel. Also, elevators extremely slow. Three of four elevators available, one out of service.

Plussat: The ease of check in & the bar happy hour

Miinukset: $20 for parking

Plussat: Proximity to airport

Miinukset: Bed sheets were stained. No cookies were given like they advertised

Plussat: Close to the event I attended and the airport

Miinukset: The staff was very unfriendly. My check-in experience was horrible. I could have booked somewhere else where I am sure I will get better treatment.

Plussat: Location, efficient shuttle service, friendly staff.

Miinukset: Would prefer an indoor pool but the location and view were AMAZING.

Plussat: Location of property and 24 hour airport shuttle were benefits.

Miinukset: No refrigerator in the room. Mattress was soft and worn out. Room located next to elevator shaft where maintenance was hammering, banging on pipe and sawing ALL NIGHT long! Not the experience I would expect from a Double Tree property.

Plussat: The place is close to airport and close to the highway is quite

Miinukset: The housekeeper never show up I was short in toilet paper

Miinukset: No complimentary breakfast

Plussat: Not really anything!

Miinukset: Needs a remodel. Continental and full breakfast are too close in price & value. Need to make Continental free. Poor dinner selection, price too high! Employee working in breakfast spoke rudely. No Hilton Honors rewards. Definitely won't be back

Plussat: The cookies!!!

Plussat: Proximity to the airport.

Miinukset: The airport shuttle did not arrive at the airport to pick us up for 40 minutes.

Miinukset: Bed was hard the room was dusty

Plussat: Close to the airport. Nice shower.

Miinukset: Beds were dirty and spotted. Floors were dirty in common areas and room.

Plussat: Clean bed comfortable

Miinukset: Walls are very thin. You could hear your neighbors

Plussat: Very close to the airport, and the shuttle bus to and from PHL ran frequently and was easy to find. The pool and gym were both clean and all round nice facilities. The food from the restaurant was reasonably priced and good.

Miinukset: The room was a bit dusty and the bath tap dripped continuously. As well as this the aircon in the room was very loud.

Plussat: clean room and wifi

Miinukset: not much choice on the dinner menu.

Plussat: I missed my flight because of weird staff which wanted to thoroughly check me and also wait me in the queue and lose my flight. No assistance to the people in Transit about to lose flight. Worse Fort Lauderdale airport and the hotel was not kind enough to refund some percentage of amount even if I was not able to make it even though I am customer who is a member of Sheraton. Thanks to wonderful UNWISE world!

Miinukset: Everything

Plussat: Quick easy access to the airport. Free shuttle. Clean.

Miinukset: Small rooms, front desk staff were not friendly at all. Didn’t even notice when someone walked into their empty lobby. Seemed put out to answer questions. Restaurant was over priced for what you received.

Plussat: I really appreciated the early check in. Close to the airport. With an airport shuttle the beds were comfortable An in-house restaurant and bar

Miinukset: The bathroom was a bit small. No hairdryer

Plussat: King king size bed was amazing! Front desk staff was helpful and friendly. Food in the restaurant was pretty good quality and tasty

Miinukset: We had to pay $15 for parking!

Plussat: Very clean environment

Miinukset: That parking situation, ughh I had a relative visit abd they had to 15.00 for an hour visit. I was embarrassed and i felt bad

Plussat: Nothing but running away from this place!

Miinukset: "Residents/ homeless/ ghetto people" hanging out in front and in the pool. Weed smoking by Residents. In room used coffee in the coffee tray. No sugar. Paying for parking. Given room number 532, that didn't exist. Was 523

Plussat: Liked the bar area. Bria at the front desk was great

Miinukset: Bathroom was too small, not the best

Plussat: The bed was great and smelled clean

Miinukset: It didn’t have an executive floor. The food is basic

Plussat: The staff was great but the hotel was not worth the price. Have stayed in much nicer place for 50 to 70 dollars less

Plussat: The room was clean

Miinukset: Staff was not as helpful as I thought it would be..