The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Kiire oli nousuun mut kerettiin ksikki hyvin
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Great flight Will go again!
Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."
Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plussat: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Plussat: "Nice attention and good food. Plane and seats are confortable"
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Miinukset: "The plane was very hot"
Plussat: "Crew was fantastic."
Miinukset: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"
Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Miinukset: "not really"
Plussat: "very attentive crew"
Miinukset: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Miinukset: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"
Miinukset: "wasn't able to take the flight since I missed it"
Miinukset: "Nothing special"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Miinukset: "Flight was cancelled."
Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."
Plussat: "Service, technology"
Miinukset: "Could not print by boarding card and was not allowed to board in Amsterdam"
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "Boarding was quick, Flight on time....just a regular service and plane"
Miinukset: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Plussat: "Good information and helpfil boarding."
Miinukset: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Plussat: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Miinukset: "The amount of extras you have to click no to while checking in online."
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"
Plussat: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Miinukset: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"
Plussat: "Loads of leg room"
Miinukset: "Loved everything"
Plussat: "Excellent service, excellent food."
Miinukset: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Plussat: "Crew was excellent"
Miinukset: "Economy was very tight! Seats were uncomfortable"
The plane was filthy again
Delayed at the first flight Had to sleep on the floor for 14 hours no good no bed and I had to pay to get on the next flight Hotel in Madrid was paid and taxi also all gone.
I liked the seat I paid for but the plane arrived late to Glasgow which caused a late departure which caused me to arrive late to Dublin and miss my connection to Liverpool. I was sold a ticket without sufficient stopover time in Dublin to account for such delays and the huge distances required to walk-in Dublin to exit the plane, go through passport control and exit the to the departures hall to then go through security and get to your gate again I had to buy a new ticket from Dublin to Liverpool for 100 euros because of this. Then kayak sent me an email suggesting my departure had been delayed giving false hope. I ran all the way to the gate anyway since the monitor said gate closed. I missed my flight with high levels of aggravation at all this.
Fast, good loads in and out, totally worth of price.
Plussat: "The price"
Miinukset: "Stop the incessant advertising and selling over loud speaker when most people are trying to sleep through a flight ."
Plussat: "Flight was ok"
Miinukset: "Delayed leaving Malta owing to too few staff attending to boarding. Arrival at East Midlands was dire, although I believe mainly due to inefficiency of East Midlands rather than RyanAir"
Miinukset: "The announcements made by the main air steward were mostly unintelligible due to a very strong Spanish accent."
Plussat: "Efficient and cheap"
Miinukset: "Another passenger had exactly the same seat number as me which caused confusion and an uncomfortable situation"
Miinukset: "Crew at baggage drop/departure gate seemed that they didn't want to be there and they were not very pleasant to the people boarding. Ryan Air had changed their baggage policy after we booked. Originally allowed one carry on and one personal bag. Now you have to purchase priority to take both"
Plussat: "The crew was kind and respectful."
Miinukset: "Ryanair hides a lot of hidden costs and inabilities through their site. I had to pay extra for the luggage that I didn't know about."
Plussat: "Flight on time, luggage handling ok"
Miinukset: "The long walk to and from the plane. The stupid trail down the steps into the cold and rain, across the tarmac then back up the steps into the plane. At Birmingham airport. Fine at Malaga no problem."
Plussat: "The flight left on time and arrived early, the staff were pleasant and friendly."
Miinukset: "The cabin was a bit grubby."
Plussat: "It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time."
Miinukset: "I’m fed up with that bloody music when they land."
Plussat: "The only thing good with this flight was the time keeping."
Miinukset: "The first time travelled with Ryanair and the last.Seating uncomfortable, back rest to upright.Difficulty understanding the crews public announcing over tannoy system.Allocation of seats diabolical. Not a lot of advantage being a priority passenger from non priority. Suggest implement similar procedures to jet2. Would learn a lot."
Miinukset: "It was not Ryanair... It was KAYAK who fooled us."
Plussat: "Got there on time"
Miinukset: "It's Ryanair - a thoroughly unlikeable airline."
Miinukset: "We were told to board but then waited in line an hour We then waited on the tarmac for 45mins We then arrived and waited for the bus A whole lot of waiting for a simple quick flight"
Miinukset: "I had to pay €55 extra to check in which I have never heard. It was not stressed enough that that had to be done. Boarding was delayed. The flight was supposed to arrive at 12:30 am and arrived over an hour later. I arrived at my destination 3am and kept people up waiting for me. My large suitcase was covered in beer."
Plussat: "Nice crew"
Miinukset: "Take off delayed by over 3 hours, poor communication,noisy boisterous passengers."
Miinukset: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Plussat: "Easy and quick and cheap"
Miinukset: "The seats are too steep inclined"
Plussat: "Best Ryanair flight I have been on. We'll organized from start to finish"
Plussat: "Uncomplicated flying."
Miinukset: "I planned to eat on the plane so bought nothing onboard with me. By the time the cart got to me there was no food left. I had no option but to buy some crackers for my meal. The moral of the story: buy food to take with you!"
Miinukset: "Everything The worst travel experience in my life"
Plussat: "Crew was nice. Flight was quick."
Miinukset: "We had to pay for drinks and snacks. At least give us the beverages free. And all the announcements to buy and donate weren’t pleasant. And paying for my baggage was £40 which is ridiculous. Considering that Manchester airport doesn’t allow liquids."
Plussat: "Very friendly staff"
Plussat: "flight attendant was nice"
Miinukset: "hidden fees, unfair pricing on baggage, not the most organized airline service as well."
Miinukset: "Checked in online paid for checkin bag. Still charged for this but then told we didnt check in and charged another 50 euros each"
Plussat: "Very efficient processes and was incredibly reasonably priced. Great for flights under 2 hours"
Miinukset: "Seemed like everything was an ad to purchase something. I get that this is the business model, but I don't have to like it."
Miinukset: "I had to miss one of the legs of my trip to Dublin due to connection problems and struggled to find out if I could reschedule the flight. In the end I resorted to simply missing it and booked elsewhere as there were no tickets available on either Ryanair or your site.Ryanair need to be more accommodating of people who need emergency contact."
Miinukset: "3 hour delay! Walked out of barcrlona airport ar 3am!"
Plussat: "Priority boarding was beneficial . Flight landed ahead of schedule ."
Miinukset: "Not enough milk ! Purchased coffee but milk was scarce , didn't let us know until afterwards ."
Plussat: "Seat was comfortable"
Miinukset: "Charges to print boarding pass was extremely high and the system was down so took way too long to get resolved. Made for a very poor experience. Boarding process was an awkward mess."
Plussat: "The priority boarding"
Miinukset: "The plane was hot and small"
Plussat: "Cheap flights mean nothing for comfortable!!!!"
Miinukset: "Seats don't recline"
Miinukset: "No information from either Kayak or Ryan that I needed to finds a way to print my own boarding pass or face a $50 fee. Absurd!"
Plussat: "They wouldn't let me get my boarding pass 1 hour before my flight because they said I was late. Absurd. Poor customer service. Not professional at all."
Miinukset: "I hate ryanair"
Miinukset: "The flight was delayed 3 hours. We stood at the gate in line for half an hour before we were taken back i side the airport. There was no announcement that we are reboarding"
Plussat: "Simple, comfortable, practical & cheap.Love Ryanair...they make quick weekends away possible...Ryanair have changed. In particular the fact that they allow a second small bag in the cabin make them now a lot better than easyjet (My experience with easyjet recently has been much more pedantic & fussy & awkward). Ryanair gets you there cheaply and with a decent degree of comfort and service."
Plussat: "First time on Ryanair. Probably ok if you are 25 and have no checked luggage. If it's only marginally more expensive, travel with another airline."
Miinukset: "Ryanair is so quick to hit you with extra fees...nickel and dimed, then squeezed into a cattle car of an aircraft. My first and last Ryanair flight."
Plussat: "On time. Excellent service. Good pilot skills to land the aircraft in not ideal weather."
Miinukset: "Slow boarding process."