Halvat lennot Apulia

Plussat: "Not much went well, sorry"
Miinukset: "Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight."

Plussat: "Nothing. It didn't happen."
Miinukset: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."

Miinukset: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."

Plussat: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "It was a new plane."
Miinukset: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."

Plussat: "Friendly staff, great attention to travelers who need assistance!!!it"
Miinukset: "Chaos boarding process"

Miinukset: "The plane was too warm. It was a full flight and you need more air circulation. The movies were old and you need more current ones. For a snack we were offered a cookie or some sort of sandwich, there were chocolates and fruit on the tray but they weren’t offered."

Plussat: "Service was excellent, food was good, everyone was friendly and nice."
Miinukset: "Everything was OK."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Miinukset: "Nothing"

Miinukset: "See problem with the KAYAK reservation above."

Miinukset: "Missed this flight because my first flight was a cancelled flight, missed intercontinental connecting flight."

Plussat: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Miinukset: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."

Plussat: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"

Plussat: "Nothing"
Miinukset: "Sno excuse for delaying a flight due to paperwork. The rescheduling was chaotic"

Plussat: "Food was good. Flight was on time, everything went smoothly"

Plussat: "Movies"
Miinukset: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."

Plussat: "Nothing!"

Plussat: "I enjoyed the sleep."
Miinukset: "No enough leg room for a slender Man of 5 foot 7 inches."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "The crew's hospitality was exceptional in all areas. Best flight ever."
Miinukset: "They were helpful, kind, and courteous and above all, friendly."

Plussat: "Flight went well."
Miinukset: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."

Plussat: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Miinukset: "Boarding process. Felt like a mad dash just to scan your boarding pass."

Plussat: "Nothing"
Miinukset: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Miinukset: "I wish we had more leg room. It was so crowded and I could barely move!"

Plussat: "Leg room and the chairs were great."

Plussat: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Miinukset: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."

Plussat: "Decent flight. Nice crew. Clean cabin."
Miinukset: "We booked these flights expecting Lufthansa. Little disappointed to learn they were Brussels airlines. Inflight entertainment options and meal options don't seem to be as good. Flight crew was pleasant and fine. After learning it was Brussels airlines I went through their check-in process for families and requested kid-friendly meals, but nothing came of it. Slightly disappointed."

Plussat: "Nothing"
Miinukset: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"

Plussat: "Hospitality"
Miinukset: "Nothing"

Plussat: "my favorite airline"

Plussat: "Love crew & very clean"
Miinukset: "Need better food options for vegans"

Plussat: "It was unclear how to do the boarding after priority boarding. People seems to board whenever they wanted; so was a bit confusing."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "I enjoyed the crew, the space and and the food was ok"
Miinukset: "The movie And tv show selection could have been better."

Plussat: "crew members are great availability of food choice availability of entertainment"
Miinukset: "seats are uncomfortable the seating has no cushioning in it, food can be better"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "I arrived safely."
Miinukset: "Staff was rude at the terminals and a lot of frowning faces on the plane. My seat was constantly bumped by crew with no acknowledgement. The boarding was confusing and disorganized to the point the boarding agent was not sure which gate handled which group ( they use 2 for these big planes)and kept calling out the wrong information. Passengers could not believe it. Tight seats for an overseas flight."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "leg room, entertainment, the pilot was informative throughout the flight"

Plussat: "On time and friendly crew"
Miinukset: "Seating"

Plussat: "There are some lounge seats for sleeping. There are power ports next to these seats"
Miinukset: "€5 for a Fanta in the airport. Food choices are limited and expensive. Next time I'll buy food in Sweden. Shockingly, it's cheaper"

Plussat: "All was very proffessional"

Miinukset: "changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,..."

Plussat: "Excellent dinner"
Miinukset: "Breakfast was dreadful"

Miinukset: "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"

Plussat: "Nothing"
Miinukset: "Hour delay getting on the plane, after going through boarding. No explanation as to why."

Miinukset: "More variety of movies"

Plussat: "Flight was smooth"

Miinukset: "Delayed takeoff. That happens but very poor communication about the delay."

Miinukset: "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Miinukset: "they must work on quality and price"

Miinukset: "No food"

Miinukset: "Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated"

Plussat: "on time departure and arrival"
Miinukset: "price for baggage, water is only “service” on board"

Miinukset: "Better pillows...as simple as that"

Plussat: "Seamless boarding, departed and arrived on time."
Miinukset: "Very surly and unhappy looking crew"

Plussat: "Crew were friendly and helpful."
Miinukset: "Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic."

Plussat: "Peu de place pour les jambes Équipage très sympa"
Miinukset: "Plus de place pour les jambes mais vol rapide donc Ok"

Plussat: "Very new and clean plane."
Miinukset: "Nothing it was all good."

Miinukset: "Seating, food, entertainment, communication and comfort"

Plussat: "On time and complimentary drink"

Miinukset: "It was delayed by 4 hours"

Miinukset: "Alitalia is the worst airline company"

Plussat: "I don't think I say anything I liked."
Miinukset: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Plussat: "All flights on time"

Plussat: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Miinukset: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Plussat: "Cheap fares and direct flight"
Miinukset: "Entertainment very poor. Would recommend a kruger selection of movies and preferably to be available to watch once we are on the plane waiting for take off. Economy class space limited ."

Plussat: "todo estuvo muy bien!!!"
Miinukset: "el desayuno o como quieran llamarlo es muy pobre"

Plussat: "Short trip from Rome to Milan"

Plussat: "The staff was kind and helpful. The business class was good and the updrafts was really worth it"
Miinukset: "Entertainment was poor ."

Plussat: "Pleasant normal flight."
Miinukset: "In-flight announcement was very very quick and hard to understand."

Plussat: "We landed safely in Toronto"
Miinukset: "In this 10 hr flight cabin crew came down the aisle only twice to offer refreshments. There should have been offers of at the least water or juice more than twice on this length of fight. I was disappointed that there were no hot drink e.g. coffee or tea offered at any time, not even with the meal, but this was certainly the least of our disappointments. Only once on this flight did I see a cabin crew member smile. Don't know why, but they were a most unhappy crew that day and this was conveyed to the passengers. I find this hard to believe, and perhaps both my husband and I fell asleep for the few minutes this would have taken, but neither one of us saw a crew member check for seatbelts and seat position before landing in TO. Boarding gate wasn't announced until an hour before boarding, which on an international flight from a large airport was a little stressful, but I am assuming there was a good reason for this."

Plussat: "Comfortable seats"
Miinukset: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight."

Plussat: "Comfortable seats"
Miinukset: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Change of gate with no notification or announcement. Not comfortable flight."

Plussat: "Nice new plane (Embraer), row 4 had long seat pitch"
Miinukset: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Miinukset: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Miinukset: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Plussat: "Crew was pleasant"
Miinukset: "Little hot on the plane"

Miinukset: "Change of gate at BCN with no notification"

Plussat: "The flight itself from NYC was great, the connection flight was great."
Miinukset: "The worst boarding process I ever seen! The airport people and crew didn’t tell people what’s going on, there was a uhh delay. Big lines of people just standing and waiting. The flight took off 45 min late!!"

Plussat: "As expected. Crew was excellent."

Miinukset: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Miinukset: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Plussat: "nothing special"

Plussat: "Crew was nice"
Miinukset: "Food on the Tel Aviv to Rome flight"

Plussat: "I liked very muche the flights time table."
Miinukset: "I have nothing to add hear."

Plussat: "Nothings"

Miinukset: "horrible seat ergonomic"

Plussat: "Ok ok."
Miinukset: "Our bag out of luggage was missing and more than 24 hours there was no action. We were left helpless as due to Easter everything was closed and could not arrange any alternative."

Plussat: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Miinukset: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Plussat: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Miinukset: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Plussat: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Miinukset: "Not being served a hot drink inflight. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."