Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
To charge $39 for a list and found help ticket is extortion—will they find my item for that price?
Overbooked flight of airBaltic, tow hours of delay
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Both airports totally understaffed. Awful experience.
Kiire oli nousuun mut kerettiin ksikki hyvin
Swift clean friendly on time
Miinukset: "Allow business passenger to use front bathroom."
Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plussat: "Confort and kindness"
Miinukset: "It was too cold"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Flight and the crew!"
Miinukset: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Plussat: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Miinukset: "Flight cancelled"
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Miinukset: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."
Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Plussat: "Nothing to mention"
Miinukset: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Miinukset: "wasn't able to take the flight since I missed it"
Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Miinukset: "The streaming service didn’t work"
Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."
Plussat: "Very friendly crew"
Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Miinukset: "old plane, tight and uncomfortable"
Miinukset: "suitcase didn't turn up, although connection was quite tight"
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."
Plussat: "Great crew service. Among the best ever."
Miinukset: "Long stop over at Schiphol. Too Long!!!!"
Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"
Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."
Excellent experience, the booking process and the flights were great. I know I have read some bad reviews about chatdeal, but my experience was just great.
Excellent experience! I booked through chat deal, and after I booked, I read some bad reviews.....I found that was not the case.....I had to change my ticket before the flight and customer service took care of the change with one phone call and even got me a refund, even though I did not buy travel insurance. The planes were on time an surprisingly comfortable. I just had a great experience throughout the whole process. I'll definitely use them again.
Delay delay and again delay
The worst flight in decades.
The transfer from terminal 4 to terminal 1 was horrible at jfk taking buses and walking outside of the terminal and the TSA was horrible and slow
Food so so. Very professional staff
The return flight food was more than disappointing. After two weeks of fine Italian food the fare was only fit for prison.
The flight left 20 minutes late arrived about ten minutes lates. It took 30 minutes to revive our bags even though priority. The flight and crew were fantastic.
seats hard,poor food ,suspect it was an older plane
Flight attendants seemed annoyed and not happy to be there
Terribly slow check-in. Boarding ok-front and rear plane entrances were used. Short flight so no food.
Royal jordanian Website says check in closed 45 minutes before departure. In reality, it close 60 minutes before. Due to another flight delay, we arrived 50 minutes before. We didn't get our flight and had to but other very expensive tickets for the same flight the next day. Very disappointing.
Good service. Horrible condition of seat cushion in main cabin. They feel like a piece of plywood
Service was great. Plane in good condition except for the seats in main cabin; zero cushioning for a torturous 8:5 hr flight.
I was not able to travel this flight because you would not honor my legitimate claim for a death in the family as a third party seller of tickets.
Packed. Small seats. Sick passengers. Boarding slow.
Old plane from the turn of the millennia. Crew was nice but we had delays and then emergency landing and that delayed a lot. Food was mediaocre and entertainment was non existent because of the age of the plane
The flight was shaking the whole time. We paid for kosher and gluten free, and we didn’t get it and as a family, we paid for sitting together and they put us separately. The crew was very unimpressed It looks like they don’t care. It’s looks like they don’t even care from our situation. Very poor flight will never book again with ITA.
The entertainment didn’t work we order food gluten-free and kosher and they promised me they will have it and we pay for it and still on the flight. We didn’t get what we paid for. The plane was shaking the whole flight.
I would highly recommend to anyone to fly this airlines. I would fly with them again, the flight and crew were amazing, the only thing that wasn't so good was the food but no big deal. I'd still fly with them again for another long flight. I had lots of room with the seat as well.
Honestly the flight was great, the flight crew was great. I would absolutely fly with them again for another long flight like this. The food was the only thing that wasn't so great but not that big of a deal...I would highly recommend to anyone
I recommend to fly with this company excellent service
ITA lost our luggage when we arrived to Venice. This trip is for our Honeymoon
Sandwiches needed something like mustard
The ticket counter did not even open until 8:30 AM. They could not find our reservation even though we had a confirmation number. After about 20 minutes they finally found our reservation. They would not let my daughter and son-in-law book a seat online because they had an infant. So they had to get seats at the ticket counter which by this time there was not any decent seats left.
We were delayed leaving so we missed our connection. They paid for all of the travelers with us to get a hotel room but the hotel sold out and some people had to sleep in the lobby. All in all a pretty horrible experience.
Flight was awful. Team wouldn’t check our bags to final destination.
Great service as usual thanks
The quality of the food must be improved Everything else is perfect
Sitting very tight less than what I expected beverage and snacks below par over all for relatively short flight ok wish other better cheap airline may have better service with less money
Great ride with excellent service
Service was great - flight attendants, on time, etc. the food was ok and the movie choices were limited…. But those things are minor in comparison.
On time Check in. That was not good after sittng in our sits, having been to change the places!
I wish there was ways to charge the phone while in the flight and that the service was better.
A few things, the boarding process was very bumpy and complicated with an interview and things that seems out of order. Once in the plane I think the entertainment was very poor. They advertise wifi, and tv programs as well phone signal and none of it worked properly. There was also no way to charge the phone or electronic devise while in the flight.
The seats are old and very uncomfortable and it felt dirty. The crew where very unhelpful and unwilling. They ran out of vegetarian meals and just didn’t care about it. It was just an awful experience.
Deplorable never fly again
Deplorable, never fly again
Was very uncomfortable fly, chair to old and uncomfortable. People from my back pushed back the chairs the whole fly.
You screwed up on my flight, then didn't apply my meal choice to the airway so I didn't have anything to eat the whole 8hour flight. and whats up with the second piece of checked in baggage not being allowed? You should tell customers theres a baggage embargo.
you screwed up on my meal choice and I didn't have anything to eat the whole 8 hour flight.
Very rude flight attendance. No accommodation for special needs. Food is horrible. Very disappointed. Won't fly with ITA again!!
Very comfortable for this kind of airplane : Canadian bombardier
The plane was filthy again
The seats 💺 should be changed
food and entertainment are not relevant for this flight
Fast, good loads in and out, totally worth of price.
No where is written cheap flights must be bad! But i guess ground crew and cabin crew on this airline can not smile or be polite. Even a simple tea was served with no sugar or napkins. Had to ask for it after. For comfort you know what you expecting so that was actually ok. But crews behaviour from the ground to cabin was really unwelcoming. I FELT LIKE I WAS DISTURBING THEM! Plus one big NO to them is no priority for families. EasyJet is an affordable airline too but they have humanity and a great customer care. For me traveling with baby i need priority. A lady held her baby for 30 minutes standing in the Q. Thats wrong! After priority they can invite families and that cost nothing for them but showing that they care about their customers! IF THEY DO!
Miinukset: "Boarding was a caos, I guess is Italian style"
Plussat: "Online facilities"
Miinukset: "The police for handbags"
Miinukset: "Dont speak every 5 mn Dont play with light every 10 mn Dont Try to sell lotery or food Dont limit every lugage like drugs prices ...."
Plussat: "Comfortable sits"
Miinukset: "Boarding process, confusing hand luggage policy, ground staff"
Plussat: "It was very simple and expedited"
Miinukset: "Nothing"
Plussat: "The crew was taking care of us and understood our disappointment although they don’t have any responsibility about it"
Miinukset: "The company delays those flights every time between 2 to 5 hours and I’m getting really annoyed about it. I’m thinking to use another company for my next trip"
Miinukset: "pre check no matter what and don’t take a check in or else they stiff you with $120 in fees. Completely crazy"
Plussat: "We arrive safely"
Miinukset: "There was a delay in boarding but no communication from any of the five members of staff at the boarding gate as to why. I also purchased priority boarding but we were not seperated from the crowd."
Plussat: "Nothing"
Miinukset: "We were forced to get on the aircraft when it arrived late, with another 737 taxiing next to it( I know illegal). Then forced to sit on the plane for nearly 3 hours on the ground in heat. Staff were rude and awful. Everything was stupidly expensive, even water!!! When we eventually got to Manchester we had to wait in the plane again for 45minutes for the bus to arrive to take us to the airport. Only one person on passport control. Where our bags were all in a pile on the floor because of some malfunction. Ryanair flights are hell!!"
Plussat: "Great connection. Efficient birding. Pleasant staff. Got the delux package which gives you extra leg room, extra baggage and priority boarding which came to about $125.00 for the entire ticket for a three hour non-stop flight from Barre in southern Italy to Madrid. Great value! Pleasant flight. Much better than I was expecting!"
Miinukset: "€21 to print out my boarding pass. They tell you that you have to print out your own boarding pass when you book on line but since I was traveling I didn’t have a printer."
Miinukset: "They charge extra for everything. First off you will get charged 50 euros if you don't print out a boarding pass before arriving at the airport. Then you will be charged if you want to pick a seat or carry on a bag. You will be put on a bus to get to the plane then climb stairs to board. It takes forever to claim your bag."
Plussat: "I bought two tickets together and they wouldn’t allow sit together even though the aircraft was half empty, another stupid way to overcharge"
Plussat: "Had a quiet flight."
Miinukset: "Staff neds to learn to smile."
Plussat: "5 stars all great"
Miinukset: "Tea was awful, too hot in plane at the begining."
Plussat: "Departed and arrived on time; quick luggage drop-off and security checks; smooth flight."
Miinukset: "Somewhat cramped, non-reclining seating"
Plussat: "You get what you pay for."
Miinukset: "If you haven't printed your boarding pass, be sure that you have enough power on your phone because you will need to present your boarding pass at least 5 times at the Athens airport. Beware, that most phones burn through power while roaming in another country. The boarding area for Ryan air is chaotic and the gate agents are rude."
Plussat: "Nothing to say."
Miinukset: "No food."
Plussat: "Nice staff easy flight going to Venice, Italy"
Miinukset: "Coming from Venice, Italy to Frankfurt Hahn was very rough. Pilot took very sharp turn in the air and felt g forces through my body along with the wife. Landing was very rough and went too fast and had very hard breaking last minute on the runway and when turning into the terminal for drop off."
Plussat: "Nothing"
Miinukset: "Had to give up my hand luggage, card machine on plane did not work on my card, even though the keypad said pinok amd transaction authorised their iPhone saying it did not. By law I should have been given a declined receipt from the card machine, that is consumer law"
Plussat: "The fees as absurd. The staff in airport and on plane are rude. I should have spent $15 more to fly Alitalia and had a free check-in and a free bag. Ridiculous, had no idea they charge for everything... if u have a non-European Union passport to check-in, there's a different fee for that!!!"
Miinukset: "Late boarding, and unfriendly, almost nasty crew. Was a 6am departure and the whole plane of people wanted to sleep as you can imagine, and announcements were made almost the entire hour and fifteen minute flight! The fees for everything were ridiculous... surprised I didn't have to pay to breath! Never again onRyanAir for me! NEVER!"
Plussat: "Nothing"
Miinukset: "2 hours delay , a crazy woman attendant tryng to push and broke my hand luggage to find space for other's people's ones arrived late and without a priority bording like i bought, disgusting service, the same women hit my arm twice passing with selling box"
Plussat: "Flight was mostly on time, not bad after a security incident at Marseilles Airport"
Miinukset: "This was really cattle class. We were herded onto the plane, held in tiny pens, and herded off. But it was cheap."
Miinukset: "I check in my flight from my phone and add extra luggage ( more $$$ on top what we already pay from our flight ) and I get the confirmation. The day we flew back and the check in station in the airport they didn't find out online check in but they knew we add extra luggage. The ladies that helped us was rude and disrespectful. Waited customer service ever. I'm the end we had to pay $60 each to get in our flight. It was a ripped off. I'll never fly we them again."
Plussat: "Nothing."
Miinukset: "The staff charged me 62 euro for checking in my bag at the gate. Beforehand, I tried to check my bag in at the check in counter and the lady told me that I didn't need to check my nag in because it was within the required size. At the gate, I tried to explain the situation to the women, but they forced me to pay or threatened that I would miss my flight. Because it was their fault for not being consistent with enforcing the rules of Ryanair and a lack of communication on their part, I'm never flying with Ryanair again."
Miinukset: "the waiting on the run way for people to board"
Miinukset: "arriving plane was delayed and they would not put me on another plan without repaying the whole amount, I will never use this airline again"
Miinukset: "A printed boarding pass is required, however, no where at the airport to print them. The second rep took pity on us and wrote out boarding passes. The first rep couldn't care less."
Plussat: "I needed to be in London early as I had a connecting flight and Ryanair got me there on time"
Miinukset: "Standsted security not opening the door to the terminal when we arrived by bus from the plane."
Plussat: "Very comfortable ride and great inflight service"
Miinukset: "Poor organization during the boarding time."
Miinukset: "In order to ride the plane, I have to walk outside. It is very cold."
Miinukset: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Miinukset: "The flight was half an hour late arriving than its departure time, then we waited a further 1.5 hours before taking off arriving in London at quarter to 2. Barely any announcements were made meaning many felt confused and frustrated. Understandably the weather meant we couldn't take off but that wasn't explained until it was too late. Upon arriving in London we then waited a further 15 mins to disimbark as they only had one person who could open the doors at Stanstead. This felt like adding insult to injury."
Plussat: "Price"
Miinukset: "Boarding process, seat comfort, indifferent boarding and in flight crew"
Miinukset: "Pilots approach and landing speed too fast and erratic. Flight stewards unfriendly. Will NOT fly with again."
Plussat: "Low fare. Efficient check in process."
Miinukset: "Long walk to the gate. No ramp into the plane from the gate. No escalator. You have to go down the stairs and walk to the plane to board."
Plussat: "Low fare ,on time experience comfortable seats.Very nice crew on board."
Miinukset: "We are travelers, sometimes there no way we can print the boarding passes I think its not fair to be penalized, or charged extra, since we had it of the IPhone. I just think is un unfair surcharge. There are too many restrictions ,makes it difficult at times to adhere in this fast pace era."
Plussat: "Everything was smooth; crew and ground personnel all very pleasant and kind. Easy flight, comfortable seats for a relatively short trip."
Miinukset: "Obviously, having to pay for every little thing is very annoying. Also, although improved from a few years ago, it seems to cost as much, if not more, to check in luggage than to fly your person!"
Plussat: "They wouldn't let me carry on my beach umbrella, not cool. Otherwise fine."
Plussat: "When you purchase a ticket for over 150 euros, the least the company could do is provide a boarding pass instead of charging their customer 15 euros or inconveniencing them having to find a way to print it."
