Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Plussat: "Really friendly and efficient crew."
Miinukset: "Seats and entertainment screen."
Plussat: "Great Crew"
Miinukset: "It would have been better had we not had a delay of 50 Minutes"
Plussat: "Crew was great. The food Was good."
Miinukset: "Seats were very uncomfortable and there was no air control."
Plussat: "The pilot pointed out the Alps as we flew over. It was an early flight most were sleeping and we would have missed it had he not mentioned it."
Miinukset: "Nothing all was good"
Plussat: "Fantastic crew!"
Miinukset: "Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats."
Plussat: "The flight was fine, but there was not enough time to transfer between the gates in Frankfurt. That also did not give us enough time for our luggage to transfer."
Miinukset: "Longer transfer between flights in Frankfurt"
Miinukset: "Frankfurt Lufthansa ground staff gave us bad advise and sent us on a 2 mile walk for nothing."
Plussat: "The crew was good."
Miinukset: "The infotainment system could be better. My system was not working for the first 3 hours and then the sound went out out completely after 2 hours of use. Also the airbus model still use the outdated 2 prone headphone and I was not able to use my noise canceling headphones."
Plussat: "Crew was great and friendly"
Miinukset: "More organize during boarding, better food (it was either too hot or not hot enough, quality wasn’t good, snacks horrible) compare to other airlines, not sure if we’ll use Lufthansa again for overseas trips"
Plussat: "The boarding was simple and easy. The crew was polite."
Miinukset: "The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep."
Miinukset: "It would be nice if the seats had more leg room. Staff was super nice. Food is not bad"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "A regional flight. On time and clean."
Plussat: "Standard German efficiency. Neither good nor bad."
Plussat: "Our flight was delayed by over 45 minutes because of some technical issues with the plane but the crew serving us was ever smiling and very courteous. They were making jokes and never once did i see them frown at any demand made by any passenger. The food was very good despite being plane food too!"
Miinukset: "Delayed flight!"
Plussat: "Good crew and plane"
Miinukset: "Terrible bag check before security, very long and disorganized"
Plussat: "Got the exit row (great)!"
Miinukset: "Flight was a bit delayed but retrieving the bags took a long time. Short flight but food wasn’t appealing and there was no entertainment."
Plussat: "Barcelona airport is beautiful. The Chechen in staff was helpful and arranged wheelchair assistance for all legs of my flight"
Miinukset: "We requested extra leg room seats on the bulkhead. We did not get them which was not a big deal on this leg of the flight but on the flight from Frankfurt to SFO which was 10+ hours, was miserable"
Plussat: "Gentle crew"
Miinukset: "1,5 hours delay again"
Plussat: "Breakfast & ease of boarding."
Miinukset: "Business class with normal seats and empty seat in the middle is not the same."
Plussat: "I made it to my destination"
Miinukset: "Cancelled flight, timing, and a day lay over I wasn’t pre pared for."
Plussat: "Great entertainment"
Miinukset: "It was an old plane! There was no personal air comditioning. I was dying. So hot."
Plussat: "The staff was courteous,friendly and helpful. The Plane was on time. The crew took time to tell us what we would be seeing as we flew, it was a beautiful morning for the flight until we experienced overcast skies in Austria- Germany. The staff did their job well with minimal comfort disruption."
Miinukset: "I would take this flight again. The only thing I would change is unloading procedure of walking down stairs on the outside of the terminal, then loaded on a stand up bus for a rather long ride to the terminal. It reminded me of London. But, I guess it is something you have to deal with."
Miinukset: "Two hours to unload my luggage!"
Plussat: "Flew back last weekend in February. Transfer between plane from Barcelona in Frankfort (LH hub) to flight to Boston extremely chaotic. Masses of passengers all attempting to transfer to US bound flights. Insufficient staff from both Lufthansa and German border control to process or even organize the masses of people flying that day. Mob scene at transfer points. Not up to LH usual standards. Quite surprising as their passenger volume data should have alerted them to impending problems. Our flight was delayed over an hour for takeoff so USA bound connecting passengers (whose luggage was already on the planes) could be processed."
Miinukset: "Chaos and disorganization. Masses of connecting passengers unable to get to their flights anywhere near planned boarding time. Takeoffs delayed substantially."
Plussat: "The crew was great. It was only a short flight, so we only got a c0okie, but what a cookie!! Big and soft and super tasty. And the coffee was quite good. Germany has never been known for its superb coffee, but this coffee was very good. None of that fakey airline taste to it at all. Could easily be the gourmet coffee you'd serve at home. You DO serve gourmet coffee at home, right? And water and juice and then more water and more juice, all served up by very nice people--not just good service personnel, good people. Baggage pickup was quick and smooth--I travel with my cat, so pickup can be rocky. Nothing to it here."
Miinukset: "I liked everything, so am leaving this box completely blank. Completely, I tell you!! Stop reading this!!"
Plussat: "Great staff"
Miinukset: "small seat despite being in business class"
Plussat: "Very nice crew, clean facilities, not too uncomfortable"
Miinukset: "No entertainment on flight and the food was gross! Give option of pretzels or snack over a bad sandwich."
Plussat: "The crew are friendly and generous"
Plussat: "The crew was attentive and everything went smoothly. I was able to change my seat."
Plussat: "This was our first time flying with Lufthansa and it was our favorite airline so far!! The flight attendants are why our experience was so great, they are so kind and helpful"
Miinukset: "They charged 40 Euro for baggage. On the charge again? Why this was not on any agreement International flights one baggage suppose to be free"
Plussat: "They were average in terms of comfort and crew. You can only get so conofortable in economy class and the crew did what they were expected to. I did feel that my empty meal tray was left on my table for quite some time though."
Miinukset: "We had no individual entertainment on the flight, only very old CRT screens hanging from the ceiling, circa 1995. They did show movies but the sound quality was poor and my headphone jack did not work so I had to share with my husband. They offered no explanation for this, since their website clearly promises individual screens for international flights. When asked, the FA simply said "this isn't our usual plane for these types of flights." However, we had the same issue when flying to Frankfurt with them, so the company seems to just be lying. The food can barely pass as food. Everything was ice cold except the main dinner entree, even the bread. The only vegetable available throughout our 8+ hour flight was shredded carrots absolutely swimming in mayonnaise. The boarding process was exceedingly slow and they would not allow use of cell phones for boarding passes, although their check in provides the attachments. This required probably 1/4 of those boarding to have to step aside to another line for a paper copy. Again, no apologies or explanations from the company. Overall, I wish I had shopped around a bit more and chosen another airline. International flying is supposed to be somewhat enjoyable, even in economy class. Instead, this was the longest 8+ hours of my life."
Miinukset: "Entertainment center did not work. I paid for wifi and did not work and need my money back. The headphone jack for the tv did not work."
Plussat: "The snacks were nice."
Miinukset: "We were delayed over 30 minutes and we did not get an update until like 20 minutes of sitting in the gate, which made me almost miss my connecting flight to New York. I also think that in the Barcelona airport there should be just a line to drop off the luggage since there is a self check out machine. It doesn't make sense to do the self check out and still get on the regular check out line to drop off the luggage."
Plussat: "The price was good and connections were well-timed. Lufthansa had great food and service. A glass of pear brandy after dinner? Yes, please! I've seen a few other negative reviews for Lufthansa, but I've always had great experiences with them. The crew and food are top-notch."
Miinukset: "We had two legs on Lufthansa and the third was Air Canada. Lufthansa was great; great service, great food. But on Air Canada there was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Miinukset: "Systems were down. And it was chaos getting the boarding passes. Nothing was communicated to us until over an hour waiting in line. My daughter was miserable waiting as everyone passed by us, bumping into her and not apologizing."
Plussat: "Though our flight was cancelled due to inclement weather in Boston, I cannot say enough about the ticketing agent at the Luftansa desk. she was so incredibly helpful in rearranging our flights to get us where we needed to be as soon as possible. She spent so much time with us and on the phone and was very patient."
Plussat: "On time. Smooth flight."
Miinukset: "Older plane, uncomfortable seats. No gate boarding. Required a shuttle to plane parked on tarmac."
Plussat: "fast, efficient, on time. Friendly crew"
Miinukset: "Me ubicaron en el último asiento y no se podía reclinar."
Plussat: "The airline staff for Lufthansa were kind, courteous, and respectful! As mentioned, haven't flown in 30 years, let alone, never overseas, and I couldn't have had a better experience; especially being in economy seating! Would fly with Lufthansa again in a second, and recommended them to friends on Facebook!!"
Miinukset: "No complaints!"
Plussat: "Friendly, professional crew!"
Muy buen servicio al cliente
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Both airports totally understaffed. Awful experience.
Kiire oli nousuun mut kerettiin ksikki hyvin
Over 3 hours of delay without any assistance from klm
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Miinukset: "Allow business passenger to use front bathroom."
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Plussat: "Newer plane, crew was amazing, seats were adjustable"
Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plussat: "The crew and the timing were ok"
Miinukset: "The seats were uncomfortable"
Miinukset: "Fix the damn KIOSKS at Vienna!"
Plussat: "Slow service."
Miinukset: "Better communication!"
Miinukset: "Staff rude and short"
Plussat: "General flight journey"
Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Miinukset: "Delays, took my hand luggage into the hold,"
Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "The space at my feet with the chair in front was a bit akward."
Miinukset: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Plussat: "Good flight, arriving well on time."
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Miinukset: "Boarding was confusing and disorganized"
Plussat: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Miinukset: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Miinukset: "Bag was lost"
Plussat: "Just great crew."
Miinukset: "Not comfortable at all and will not book KLM again."
Plussat: "The food was excelent"
Miinukset: "I have to pay to pay a little more confort"
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Plussat: "Easy boarding, plenty of room"
Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Plussat: "Everything - Checkin, crew, food, entertainment"
Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."
Plussat: "Premium seats and service make flying so much more comfortable."
Miinukset: "Boarding and leaving on time."
Plussat: "Price Staff"
Miinukset: "More food choices (vegetarian)"
Plussat: "The last time I purchased a flight with them it was canceled. No previous notice . No solution . They wouldn't even answer the phone ."
Plussat: "We landed safely."
Miinukset: "The operating flight was changed and our seat were downgraded. Given that it was a birthday trip i wanted my fiancée to be as comfortable as possible. Instead she was stuck in a middle seat between two crying babies with no outlets to to charge our phones for entertainment. Additionally I was notified that I cannot be refunded until after the flight has landed. So technically Norwegian still has my money and I paid top dollar for a less than average experience. Unacceptable."
Miinukset: "Paid for priority boarding but was pulled out of line and did not get priority."
Plussat: "Attendant's were nice"
Plussat: "In flight entertainment"
Miinukset: "Insufficient staff to check people in. Over 1 hour delay; no updates were made to the flight boards on the airport. No complementary food or water was provided on this 9.5 hour flight. Landing was bumpy and nerve-wracking."
Plussat: "Crew was great, food and beverages were fine"
Miinukset: "They don’t even give you free water. Even when you’re sitting on the tarmac in 90 degree weather for an hour."
Miinukset: "The seats on the plane are no comfortable at all especially for a long flight. The seat room and aisle are tiny , and doesn’t have much room between each chair. You don’t get offered any food unless purchased through app or during the flight."
Plussat: "The crew was very attentive. The food was good. The pilot did not speed."
Miinukset: "Online check-in availability in Newark. We were in line for 2+ hours."
Plussat: "They were friendly and excellent plane"
Plussat: "The air conditioning system was advanced and made me feel comfortable"
Miinukset: "Meals are purchased when you book a ticket. If you do not prepurchase a meal, you can order snacks and sandwiches but you’re not a priority to meal purchasers so in the event of yesterday, there is a long wait for your food. People assume most tickets come with something so that should be advertised"
Miinukset: "Uninterested clue. Poor communication regarding delay. NEVER AGAIN."
Plussat: "Nothing was good"
Miinukset: "Boarding was slow and made us just stand in line for an hour, there was no food or water on the plane, we waited an hour to take off and then another hour when we landed. Norwegian is the worst airline I have flown."
Plussat: "You get what you pay for. So no food or drink unless you purchase."
Miinukset: "The crew just seemed angry. Never Really smiled. If you didn’t pay for a meal plan they could care less about you"
Plussat: "Service was fine but nothing stood out in particular. We liked the newer Dreamliner."
Miinukset: "Seat (economy) not comfortable. Less room that most other aircrafts in the same class. Seats seemed narrow. With all the extra charges, I would not consider Norwegian to be a ‘budget’ or low cost airline. In the end we paid the same, if not more, for a comparable ‘non-low cost’ airline."
Plussat: "Solitaire on the screen rise"
Miinukset: "Rude staff. Why did i have to pay for my bags to be checked returning from Europe when i didn’t pay for them to enter Europe?! Makes ZERO sense."
Plussat: "As expected for a budget flight."
Miinukset: "I feel that water should be offered free of charge to all passengers, particularly for a 12 hour flight."
Miinukset: "The breakfast was not anything usual for your US travelers. Perhaps a choice or option should be offered."
Plussat: "Comfortable seat with adequate legroom, cleanliness, good entertainment choices, affordable fares."
Miinukset: "Complementary water, coffee or tea"
Plussat: "The flight was ok overall."
Miinukset: "Extra luggage fees!! We were charged for our carry on bags, when we shouldn’t have been. The airline has a bulletin that states that your small suitcase can be up to 10kg plus a handbag/backpack weighing no more than 5kg. Not happy with Norwegian Airlines.."
Plussat: "One of the crew members offered to help with my bag since he said we had to stow it above us. I was in the seat near the bathrooms so there wasnt a location to store my personal bag under as in other seats (normally I keep my personal bag with me under the seat in front of me.)"
Miinukset: "Was not offered water, tea, or food while those around me & even next to me in my aisle were being offered them! Was not until the end of the 8.5hr flight as the woman was at my aisle that I mustered up frustration to ask for water! Also got ELBOWED in the back of my HEAD by another passenger!"
Plussat: "good crew and comfortable seats in the premium cabin"
Miinukset: "boarding was delayed and on flight entertainment were old/mediocre."
Miinukset: "I was forced to pay $93 for a carryon that I used with Norwegian 2 weeks before."
Plussat: "Awesome job"
Miinukset: "Keep up with the good work"
Miinukset: "I missed this flight because my connecting flight was delayed. When I reached this airport the gates were closed and they would not assist me. I had to go through kiwi which was VERY difficult in a foreign country. Kiwi did not reply quickly or helpfully to any request for assistance through the app."
Plussat: "Love the airplane wow"
Miinukset: "In barcelona we where told we had to stay in line even do we are going by seaction and we could have been seating in the chair."
Miinukset: "the seats in business class did not become flat like in other airlines.not very comfortable for sleeping."
Miinukset: "I had to sleep on the cold airport floor by myself because every hotel close to the airport was full. Those 5 minutes late caused me a very miserable next 24 hours sitting at the airport."
Miinukset: "Downgraded from business to economy. Flight was operated by a Brazilian charter airline. A special meal I require was not delivered so only snacks for 8 hours."
Plussat: "New plane, clean"
Miinukset: "I tried to add an additional bag online, but server kept freezing up. Decided to check bag at airport. I was charged 80 Euros instead of 35 shown online. I then had to take the small additional box to another counter, because it wasn’t a suitcase???? Staff were very rude, and at best the crew was indifferent. I have flown all over the world on many airlines, and this was by far the worst experience. I will never fly Norwegian again."
Plussat: "Choice of own menu needs"
Miinukset: "Very dirty- food remnants between seats and on floors from a previous flight Bathrooms needed cleaning"
Plussat: "on time, friendly staff, no frills, great entertainment selection, liked that there was no cart coming up and down the isles, and you ordered what you wanted."
Miinukset: "wish the on board baggage wasn't so stingy."
Plussat: "Modern Boeing, seats are comfortable enough, good selectiom of movies and tv shows and the snacl bar service was on point."
Miinukset: "A little delayed before boarding. We took off 25 minutes late (1sr flight) and 50 minutes (1nd flighr) But it seemed it was because of paperwork."
Plussat: "Everything, slept most of the flight"
Miinukset: "Nothing to complain"
Plussat: "Nice plane and nice staff."
Miinukset: "On board everything costs money."
Miinukset: "Flight was delayed over an hour due to technical problems, which they let us know about after having us line up for 40 mom. Then the entertainment system didn’t work. Nor did the WiFi. Food was horrible."
Miinukset: "Incredibly uncomfortable seats. Inexperienced flight crew."
Miinukset: "Charged for being slightly over luggage weight. Delayed by over an hour"
Miinukset: "My cousin was not allowed to board because her passport was about to expire in less than 3 months and Norwegian did not refund her ticket or offer her a credit of any sort or schedule her for the next flight out after her passport issue was taken care of. She lost her whole ticket fare and I was forced to travel alone. No customer service no consideration - nothing. Will never fly Norwegian again."
Plussat: "price, speed, simplicity."
Miinukset: "all of the food was mediocre, overpriced and not even a cup of water was free. no napkins were provided. trash was rarely picked up. staff was direct and not very friendly. it felt very impersonal. baggage was WAY overpriced, as were seats, so it would have been the same as buying flights on another airline and with more courtesy. I wouldn't fly with them again unless it was a weekend trip and i was flying alone and trying to save money."
Plussat: "The crew was nice."
Miinukset: "I tried extending my trip the night before my flight but customer service kept saying their system was down and their site wasn't working properly. I bought a Flex ticket for the exact reason of being able to adjust my schedule if needed. I decided to try to extend my trip at the airport and had the same issue. It's very disappointing that I paid extra and had zero help from their team. The new flight date would have been the same price too. On the flight, I didn't get served the dinner since they couldn't find my Flex information but it somehow got corrected later. I had a decent experience with Norwegian Air a few years ago but this time it was a mess on all three flights. I wouldn't recommend."
Plussat: "The window technology"
Miinukset: "Not enough free water available"
Plussat: "The had a good selection of movies and the seats were very comfortable."
Miinukset: "During the flight the aircraft was really cold."
Plussat: "I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline"
Miinukset: "Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before."
Plussat: "The Hi Fly staff was great-very attentive to its customers. This was in stark contrast to our flight to Barcelona operated by Norwegian. We did not upgrade our flights, and still received hot food and plenty of beverages."
Miinukset: "There was no entertainment, and their boarding process was a little confusing."
Plussat: "Entertainment: Many of the latest movies were available."
Miinukset: "No complimentary meals Needed to pay for 1 checked luggage for an int'l flight Flight crew was unresponsive when using the on-screen flight attendant request button...unless I was purchasing something. What a rip-off!"
Plussat: "reasonable upgrade to business class"
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
Plussat: "Crew was nice"
Miinukset: "Three hour delay. Seats are so uncomfortable"
Plussat: "The flight arrived ahead of schedule."
Plussat: "Efficient. On time."
Miinukset: "Water, courtesy of the airline. More space, of course."
Plussat: "Staff was friendly and happy."
Miinukset: "Seats are not the most comfortable."
Plussat: "The plane was spacious and air conditioned."
Miinukset: "We were not informed about how our luggage needed to be transferred to an entire building 15 min away."
Plussat: "Fast and efficient"
Miinukset: "It was flawless, no improvements needed"
Miinukset: "Very good flight and crew."
Miinukset: "Check in was not available and had to fly standby despite having reservation."
Miinukset: "they don't provide even water for the passengers"
Miinukset: "I missed the flight and was not allowed to board even though there was time"
Miinukset: "Boarding process"
Plussat: "Flight was on time"
Miinukset: "Extremely uncomfortable"
Miinukset: "My passport was stolen and the airline couldn’t help me at all as far as reimbursement or travel voucher. It was just a tough situation."
Miinukset: "I missed my flight and Vueling was not helpful"
Plussat: "The smallest and narrowest legroom I've ever had in all of my past flights"
Miinukset: "The price is good, but need to have some decent legroom. Someone sitting in front of me was reclining and her seat was right at my nose."
Miinukset: "Leg room. Better maintenance of plane. Timekeeping."
Miinukset: "Se podría mejorar el tiempo de desembarque"
Plussat: "Flight delayed, staff provided no info and was generally nasty."
Miinukset: "chairs can't go backwards and are very thin. unpleasant experience for a 4 hours flight..."
Plussat: "Great cost, left and arrived about on time, super nice staff"
Miinukset: "Nobody explained boarding and it was weird. We went through a gate, but there was not a plane. After standing confused for about 20 mins, a bus arrived and drove us to the plane. Despite this wait, we left about on time and arrived on time."
Plussat: "There was an issue with my seat at boarding so they put me in the special seats instead."
Miinukset: "Plane buzzed quite a lot on the way up."
Plussat: "It was easy. Very cheap. On time."
Miinukset: "Seats are not great. But you get what you pay for."
Miinukset: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"
Plussat: "Absolutely nothing. My flight was cancelled and I want to be reimbursed"
Miinukset: "How can I be reimbursed. The way we were treated is a shame"
Plussat: "The plane was clean and comfortable"
Miinukset: "My flight was approximately five hours delayed and I received no communications from the airline other than changing updates to departure time ranging from two hours to twenty minutes to five hours of delay. Airport staff offered no condolences or compensation."
Plussat: "Well organized boarding."
Plussat: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Miinukset: "Late boarding due to some crew late."
Plussat: "Flight attendants were very helpful, especially because we were traveling with a sick child. They let us disembark first when we landed in London to seek medical attention."
Miinukset: "We only flew with this carrier because British Airways partners with them. Wouldn't have flown them otherwise."
Miinukset: "The aircraft was run down, checking in was ultra-slow, and they didn't even put our airplane on a jetway. They bussed us out onto the tarmac instead. They didn't even offer water or coffee on a 2-hour flight included in the ticket - it cost extra."
Plussat: "clean aircraft"
Miinukset: "all good"
Miinukset: "Took no responsibility for missed flight to NYC after flight from Barcelona was delayed. It took 3 hours in Gatwick airport to get rebooked on a flight the next day. Did not agree to pay for accommodation or food or transport for the 24 hour interval between flights. Terrible."
Plussat: "The airline decided to change the plane so everyone could not fit. As a result, we have been changed to a new flight but a different airport. This is an incredibly poor airline and this type of service should not be allowed nor acceptable."
Miinukset: "Flight was 2 hours late. Incredibly messy boarding procedure. Then they kept everyone in the plane for more than one hour with no air conditioning. Crew had to open the aircraft doors to let some air into the cabin."
Miinukset: "Dely and they lost my bags"
Plussat: "Clean plane and bathrooms. Smooth flight. Communicative captain."
Miinukset: "At times crew seemed so aloof that I felt I was bothering them just by being there. Flight was delayed (just like the Vueling flight that made me miss my connection the day before which is why I was on this flight to begin with)."
Plussat: "Did not communications belligerent passenger"
Miinukset: "Small sears cattle car"
Plussat: "Cheap flight"
Miinukset: "You had to pay fo water..."
Plussat: "I really liked the idea of boarding from the back of the plane which made boarding so much more efficient!"
Miinukset: "The window seat had no shade and it leaked all over my new jacket . Very disappointed ."
Miinukset: "The most rude people I have seen in all my life. I hope the Conpany could fire all of them."
Plussat: "AIR EUROPE IS A GOOD AVIATION COMPANY, I DON'T HAVE NOTHING TO COMPLAIN"
Plussat: "The attendants were friendly and helpful. Definitely would fly with them again!"
Plussat: "Efficient, accurate, the luggage arrived intact, the planes are clean and comfortable, the staff was nice and helpful."
Miinukset: "Nothing is served on the plane (without payment). It could be nice if they would serve water to the passengers, as other low-cost companies do."
Plussat: "Everything but the delay"
Miinukset: "The big delay"
Plussat: "ALL BUT THE MILD DELAY"
Miinukset: "THE MILD DELAY."
Miinukset: "I didn't like anything about the song"
Miinukset: "Long delays Very little place in the plane"
Fast, good loads in and out, totally worth of price.
Plussat: "The crew was really nice with the passengers"
Miinukset: "They made us wait at the gate an hour without saying nothing, and then inside the plane, we had to wait 30 minutes to departure, and they didn't explain anything neither."
Plussat: "Terrible crew impolite and rude"
Plussat: "Flight was on time."
Miinukset: "Pretty much everything. Another uncomfortable flying bus charging you for everything they can charge. Flying is absolutely awful these days."
Miinukset: "The delay is to be changed"
Miinukset: "Ryanair’s app was down preventing me from check-in for my flight. When I went to the counter to get my boarding passes printed, the agent informed me that they where going to charge me 55€ per ticket. I think this is unfair! Never flying again with this airline!"
Plussat: "Ok for a budget airline"
Miinukset: "Website indicated without EU identification we needed printed boarding passes. We were unable to print them while traveling. We arrived at the ticket desk and they refused to print them. We had to create an online connection to get the passes and then forward them to all 4 people in our group."
Plussat: "Friendly staff"
Miinukset: "25 minutes delay due to runaway problems"
Plussat: "On time no problem"
Miinukset: "Everything was good"
Plussat: "Got me to my destination alive"
Miinukset: "Departed late"
Plussat: "That I finally got to Marrakesh."
Miinukset: "Price was outrageous. check-in a nightmare. their site said technical problem, Ryanair staff person said she would explain to check-in woman who promptly said no! Download the check-in and return after 50 minutes in line! Or pay 55 Euro for us to do it! No helpful; Awful service; Ticket sales people after queing for another 30 minutes-same no help-just put new client all this from 4:45 am in the airport. Finally with 10 minutes to spare before being blocked off the flight; check-in deemed to check me and suitcase it requesting 20 Euro. I refused...other passengers got mad so she let me pass. Small crowded plane/no leg room/ constant hostess annoucing buy duty free, food. No landing cards provided! Nothing-you pay, do it all and you are lucky to arrive--NOT WORTH THE HASSLE AND STRESS."
Plussat: "Boarding at el prat"
Miinukset: "Worst, never uses this company."
Plussat: "First time using RyanairI have heard so many negative comments about Ryan air and was genuinely surprised that my experience was so positive. The entire boarding process along with arrival and departure were easy and everything was on time."
Plussat: "Was on time"
Plussat: "This airline sucks"
Plussat: "Great landing!"
Miinukset: "Very crowded and little room"
Plussat: "Not much, should have taken British Airways . Lots of hidden costs"
Miinukset: "Low cost ticket, high price side cost."
Miinukset: "The whole checking in process was ridiculous!!! You can only check in on your phone otherwise everything is fee. There are no self check in computers. I'm flying international so don't always have wifi available. Charged to check in my luggage. Which is horrible. It's not even a flat fee for the luggage it's by waeight and I had to go back and forth to a different counter for weight, then to pay, then back to drop off the luggage. One person at the counter should be able to do that one transaction.. it's such a waste of time. I will never fly this airline again."
Miinukset: "landing had some turbulence"
Plussat: "not a lot really"
Miinukset: "firstly with Ryanair, you pay for every little service free on other airlines. to add 2 luggage of 20kg each we paid an extra US$ 40,00 per luggage + taxes = US$ 104,00. If you travel with somebody and like to sit together you have to pay extra money. during the flight the crew was going up the alley trying to sell whatever they have for sale during the flight, going from drinks to food, from gifts to alcohol and cigarettes, but not giving the embarkment cards like every other airline does, no, here you have to wait to be in front of the customs, get the form, fill in the form and then take your place in the queue for another 30 minutes.. and I don't mention here how many times the crew hit my leg and knee with the trolley during the two hours flight."
Miinukset: "there was a strike at the airport for security and we made it to the gate as they closed the doors and they wouldn't let us on the plane or refund our tickets"
Plussat: "It got to the destination."
Miinukset: "It was late to board. Plane is there. Nothing is happening."
Plussat: "Nothing, flying with this airline is a total NIGHTMARE!!!"
Miinukset: "The people at the counter is very rude and inflexible, they do not help you in anyway and they just want to charge you all the fees they can in a very disrespectful way! As customers we should not pay super high extra fees for checking in at the airport. When we are traveling, we don't always have wi fi access, specially in London, so we were unable to check in online, causing us to have to pay 50 pounds per person plus 35 per bag. I would never recommend this airline to anybody, not even to my worst enemy. This is a thief company, robbing you the money you try to save by flying with them!!!!"
Plussat: "The priority boarding"
Miinukset: "The plane was hot and small"
Plussat: "They play music while boarding"
Miinukset: "Seats don't recline No complementary water AC barely works They make you line up 1 hour before boarding"
Miinukset: "Delay on departing"
Miinukset: "First they asked us to be at the airport 3 hours before the flight, sadly the staff did t arrive and didn't open the ticket counter until 2 hours before the flight. Secondly, you need to print your boarding pass prior to arriving. I did my check in online and paid for a checked bag which what's $58. The employee asked to see the boarding pass on my way phone, obviously it wasn't pulling up this time. We had to pay 15€ per ticket just to print them. That to me is rediculous. The on the flight, they will not take any credit card that isn't European and they are the first airline to accept cash onboard. Overall our experience was horrible. You would think after making us wait in line for over and hour they wouldn't charge is to PRINT the tickets. This airline is perfect for someone traveling by themselves with only a carry on and having access to a printer."
Plussat: "The staff was nice!"
Miinukset: "The price for the flight is affordable but if you don't read the fine print on luggage you end up paying almost $200. Therefore the whole flight ends up costing you standard price and you're not saving. Nothing is complementary on the flight. You get to pay for your own cup of coffee."
Plussat: "The crew was nice. The flight was safe. Boarding was efficient."
Miinukset: "Questionable ethics in terms of check in. You have to check in online at least two hours before or prepare to pay a fee. This is not spelled out upon purchase of ticket. When checking in, you need to print or download boarding pass or pay a fee when arriving at airport. You must pay for a checked bag before arrival to airport or (you guessed it) pay a fee. We were fortunate to avoid all fees except for the checked bag fee (a convenience fee on top of the price to check a bag). Ryanair's emails provided no link or instructions to check a bag. Also, springing all this information on us two days before travel was sketchy at best. My guess is a healthy percentage of customers use Ryanair for flights in the middle of a vacation and investigating these details are the last thing on travelers' minds. Ryanair knows exactly what they're doing revealing the info when they do."
Miinukset: "Charges 50 euro per person if you don't check in two hours before. Doesn't matter if you actually buy it last minute (flight leaving within an hour), they will still charge you a penalty since you didn't check in more than 2 hours ago. When you try to explain it to the employees, they just stare at you, look at their piece of paper, and say you still have to pay. Absurd. Flight was delayed obviously. Seats are small and don't recline. A tall person should never fly with them. Obviously no entertainment. Don't even give you free water."
Miinukset: "The flight was 30 minutes late"
Miinukset: "They canceled our flight, standing us in Spain (we live in the U.S.) and they made no attempt to help us reschedule a flight or reimburse us in anyway. Never flying Ryanair again."
Miinukset: "We will NOT fly with this carrier again."
Plussat: "Comfort and crew was good"
Miinukset: "Not being able to have mobile boarding pass is stressful.. almost missed flight due to communication while checking in. I would not like to fly this airline again through Europe due to this inconvenience. Very disappointed and will choose EasyJet next time."
Plussat: "got to Rome 5 hours late"
Miinukset: "This flight was about the 5th leg of our European trip. I attempted several times to complete the early check in on the website so that we would save the fee of checking in later at the airport but I was unable to. We left our hotel 4 hours prior to the flight departure because the metro ride was 1 hour to the Barcelona airport. Next, we waited in line at the airport and were then told to go wait in another line and pay 50 euros each for the airport check-in. Then, our flight was delayed so we got to spend a whole day of our vacation in the Barcelona airport! What a waste of valuable time for us. Next tour of Europe I will gladly spend up to $400 more for a reliable flight on a different airlines. Time is more valuable, especially vacation time!"
Plussat: "It was easy to check in"
Miinukset: "We asked for a special assistance for grandfather. Nothing came out. Too bad."
Plussat: "It was on time and comfortable"
Miinukset: "The plane did not arrive to Paris."
Miinukset: "Terrible service"
Plussat: "I liked that it got me where I wanted to go. The staff was nice."
Miinukset: "I had to jump through hoops to print a boarding pass even though I had Ryanairs app with a mobile boarding pass. 3 hours of my Sat and Sunday in Barcelona were spent searching for an open copy/print shop. Would have been nice to know more than 48 hours before my flight. I get to the airport after not finding a print shop, expecting to pay through the nose for them to print the tickets for me and they say I didn't even need it. They supply the boarding pass. Wow. The boarding is a joke. They don't board in zones, so the line was literally 180 people long. I wasn't even in the back of the line and it still bothered me. Now let's get to the plane, again, staff and pilot were great. The seats have NO leg room. I have long legs and it was miserable. No seat back pocket to put things. No recline on the seats. The aisle way sagged everytime someone walked past me, leaning my seat toward the aisle. I know, I know, you get what you pay for. This flight I paid for a lesson. That lesson being never never never ever ever ever fly Ryanair again. I would gladly pay a little more money to save my poor knees from being in that position again."
Plussat: "Total ripoff. Crowded like cattle and extorted for massive extra charges for our luggage. Will never fly Ryanair again."
Plussat: "Cheap fares"
Miinukset: "They try to charge you for everything. Be careful that you print your boarding pass and check in prior to arriving at airport for your flight, or they will try and charge you 45 Euro."
Plussat: "Just the affordability of the fare"
Miinukset: "The crew seemed to be in a crush. They weren't pleasant at all. No food was offered and the snacks sold was triple the regular price. The inside of the plane looks like it's about to fall down any moment."