Miinukset: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Miinukset: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Plussat: "Good but not the delay"
Miinukset: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Plussat: "The crew are so helpful and friendly"
Miinukset: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Plussat: "Nice, simple. Friendly"
Plussat: "Good leg room"
Miinukset: "30 minutes late - better than 2 hours with previous Vueling flight..."
Miinukset: "Seats are like deck chairs with no leg room"
Plussat: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Miinukset: "Delayed flight that was a connection and nearly missed my next flight"
Miinukset: "The flight was delayed for an hour which made me late for where i needed to be"
Plussat: "Getting off the plane in Barcelona"
Miinukset: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Miinukset: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Miinukset: "Plane late Check in late What a joke first time flying with this joke company"
Plussat: "Staff and smooth fligfht"
Miinukset: "Really long delay with hardly any information of when takeoff will be"
Plussat: "we reached our destination alive"
Miinukset: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Plussat: "Seats were clean"
Miinukset: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Miinukset: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Miinukset: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Plussat: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Miinukset: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Miinukset: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Plussat: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Miinukset: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Plussat: "Safe flight, good leg room"
Miinukset: "Delayed departure, delayed boarding"
Plussat: "Crew was nice and welcoming"
Miinukset: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Plussat: "cabin crew was friendly"
Miinukset: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Miinukset: "The flight was cancelled after checkin . Trying to get an alternative was futile with no success.Had to drive 1000 km in the end. No announcements made in English. Plese advise how to get a refund."
Miinukset: "Very little legroom"
Plussat: "Flight on time"
Miinukset: "Was made to put case into the hold at the gate, they said there wasn't enough room on the plane, got on, there was loads of space and loads of cases. Got to Barcelona and my Kipling monkey had been removed from case, either in Birmingham or Barcelona."
Plussat: "The staff were nice, and we landed which is always a bonus"
Miinukset: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Plussat: "Furious, Vueling is always late!!!"
Miinukset: "Always late,, they don't care!!"
Plussat: "Staff were fine, lovely to check in online and not have to worry"
Miinukset: "Once onboard we sat for nearly an hour going nowhere"
Plussat: "The Staff were very attentive and attractive!! Very Comfortable flight and well worth the money! I would only fly with Vueling to Barcelona! Amazing Experiance Thank you everyone"
Plussat: "Excellent check in . Before time arrival."
Plussat: "On time"
Plussat: "New plane, comfortable seat and helpful crew"
Miinukset: "Disembarking in Barcelona very disorganised"
Plussat: "Comfort and friendliness of crew"
Miinukset: "Everyone told to board at the same time but they no one being boarded for over 30 mins. So left just standing in a long line for ages. Why tell us to board before you’re ready to board anyone? And why all at the same time and not groups of rows?"
Plussat: "Good flight on time so no complaints"
Plussat: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Plussat: "The music in the background was a nice touch to the flight."
Miinukset: "My recline button on the seat was broken and I was sat on the back seat so wouldn’t disturb anybody behind me, the person in front reclined and rightly so for comfort leaving me very little room. Felt a little closed in."
Plussat: "Friendly, pleasant and helpful staff on board"
Miinukset: "The delayed boarding of the flight due to the delayed arrival of our aircraft into Dublin. The 15 Minutes of silence and not knowing what was going on, or whether we were or weren’t going to eventually be landing in Barcelona or diverted elsewhere, after the aircraft had suddenly climbed very steeply away from Barcelona as we were almost about to land on the first approach to BCN."
Miinukset: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Miinukset: "Very late"
Plussat: "Nothing good"
Miinukset: "Flight was delayed which meant I missed the event I was travelling for. No help from airline or any expression of sympathy for the situation, very awkward to deal with and no flexibility, no offer of refund or change of flight as no other was available with the airline, wouldn't book again"
Plussat: "Was given the Exit seat"
Miinukset: "Had to leave my hand luggage at check in because of fully booked flight And had to take out my laptop and carry it throughout the flight without case"
Plussat: "Flight not shown delayed at airport. Eventually left an hour late. No information or apology at boarding gate. Staff went and hid so the desk was empty. No apology or explanation on board either. Flight got us from A to Be but with zero grace or service. As a first experience this was bad."
Miinukset: "Zero service"
Miinukset: "Delay of 35-40 minutes again, as always."
Plussat: "I didn't take the flight so there was nothing to like"
Miinukset: "I booked the flight at noon. The flight left at 12:30, so the check-in counter was already closed because it was an international flight. I wanted to make a booking for the 29th, not the 27th... bookings shouldn't be made after the counter has already been closed. British Airways said that they didn't charge my credit card but I just checked it and it was definitely charged."
Miinukset: "Very very small amount of legroom Flight was delayed c.90 minutes, there wasn't a lot of information and eventually were told they had to use a different plane, which may have explained it's quite poor old condition."
Miinukset: "You take money from my card and you send me confirmation when I go to the counter they said that I don't have any reservation I will complain about that you are the bad company ever"
Plussat: "Good crew, Lovely flight"
Miinukset: "Slight delay but wasn't a big problem"
Plussat: "On time"
Miinukset: "Lazy steward talking and the toilet were he was standing next to had all water"
Fast, good loads in and out, totally worth of price.
Plussat: "Terrible crew rude and impolite"
Miinukset: "Direct boarding."
Plussat: "The crew was efficient in everything it did."
Miinukset: "THe seats are cramped and we spent the entire two hour flight listening to the flight crew trying to sell: alcohol, cigarettes, scratch off tickets, and duty free items. I’m not taking a plane to go shopping, and the fact that we were asked to buy 4 different types of items in 2 hours was excessive."
Miinukset: "They charged us an additional 55 Euro per person for a boarding pass even when we have checked in on-line the night before."
Miinukset: "They charge extra for everything! Who can print their boarding pass while traveling?! And there’s no way to print it well in advance. The seats were very uncomfortable and not one staff member smiled the whole time. I won’t take the airline again no matter how cheap it is"
Miinukset: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Plussat: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Miinukset: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Plussat: "The flight itself was quick and crew members were professional."
Miinukset: "We weren't informed of flight delays until arriving at the airport. No information was provided on departure time until after waiting almost 2 hours. Ryanair staff at the airport made announcements exclusively in Spanish, without providing an English translation."
Plussat: "We actually made it"
Miinukset: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Miinukset: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Plussat: "I got to my destination"
Miinukset: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Plussat: "We arrived safely"
Miinukset: "Said on time until we arrived at airport gate- then said delay with no reason given and no one to speak to. Estimated time kept getting pushed back. If had known if long delay would have stayed in Santander and enjoyed day. Poor customer service and frustrating delays."
Miinukset: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Plussat: "No good things to say about this flight or booking."
Miinukset: "Flight was delayed for more than 4 hours with no prior warning and staff would not explain why. Even tried to charge me 60€ each for not booking in 2 hours early when they knew the flight was delayed. By far the worst flight I have ever taken."
Plussat: "Nice and cheap."
Miinukset: "The window was in the wrong place so I got a bad neck trying to look out."
Miinukset: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Plussat: "The staff did the best they could with what they had I think"
Miinukset: "The boarding was chaotic and slow. The flight was delayed. Never a fan of having to pay for even just water (especially after an hour on the tarmac waiting to take off)"
Miinukset: "Boarding was late."
Miinukset: "Being delayed an lied too"
Miinukset: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Plussat: "the pilot didn't care about landing, it was the worst landing ever"
Miinukset: "the pilot didn't care about landing, it was the worst landing ever"
Miinukset: "I checked in online. Didn’t realize I had to save a mobile download of the check in. The woman at the front desk yelled at us and told us to get out of line. We pulled it up on our mobile and got back in line. She then told very rudely agreed to help us. My husband thanked her for her kindness and I giggled and walked away (because she wasn’t kind at all). she then began to scream at us from 20 feet away “YOU ARE VERY RUDE AMERICANS!” I’ve never experienced something that odd. Then, the flight was 4 hours late for some unknown reason. I tried to get a wine on the flight and the credit card machine wasn’t working. Instead of doing whatever normal company would do and graciously give us a wine for the terrible service, very late flight and no working way to pay, the flight attendant grabbed the wine back and continued serving other people. The whole day was a disaster. Now it’s 2 am and I have another flight to be up for in 4 hours."
Miinukset: "they where delayed and as a result they made me miss my flight.. to Barcelona i hate this airlines and will never fly with them again"
Miinukset: "Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible."
Plussat: "60 quid return to Barcelona from London. Can't be bad. Comfortable seat and very pleasant cabin crew."
Miinukset: "They called boarding a long time before it actually started. Food available was not so good."
Plussat: "Normal simple RyanAir flight, as long as one does not eat food or buy a glass of wine at £8each."
Miinukset: "Priority on-boarding was fine to start with, until the later passengers started bringing on too much hand luggage and long coats stuffed with clothes, and stuff. Cabin Staff just wanted to get away as fast as and gave up preventing these degenerate snowflake freeloaders from stuffing their bits and pieces in several storage cabins along the cabin. Of course these people went to all of the lockers in turn and rifled through them as their stuff was spread across several lockers. Luckily my bag, with it’s many padlocks, was completely locked down, and it survived an attempt to open it. My partner was not so lucky, however. Clearly the cabin staff are under pressure to get moving and keep the passengers happy. But it is obvious to m that these ‘later’ passengers are working a scam to steal from other passengers. RyanAir need to make these argumentative over packers, put their stuff in the hold, without question or get off. Off-boarding was also a joke, the priority boarders at the front of the plane that Paid the most, had to get on a bus to the terminal that was the last to move...so forcing a lengthy queue at passport control, it took over an hour to get into the terminal. As the less exoerienced traveller faffled about with their documents, multiple children, and no queueing system. It was chaos on the Spanish side. RyanAir would avoid the delays by having better trained assertive staff, and a little better administration on the ground to ensure that priority boarders get what they paid for. Otherwise I might as well fly SwissAir, or Lufthansa, which are only a 15% price point away. [after seat booking and other RyanAir add on costs.] Passenger===Disappointed [and literally was robbed in flight.]"
Plussat: "great service, no turbulence"
Miinukset: "Not very comfortable seats"
Miinukset: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Plussat: "Good leg space."
Miinukset: "Charging processing fee if checking in is not done online before you arrive at the airport."
Plussat: "The Gin and Tonic"
Miinukset: "3hr delay and the worst landing I have ever experienced, Stevie Wonder would have done better."
Miinukset: "Asked to put cabin bag in hold despite having no other hold luggage. Plenty of room for cabin bags right above my head. Even more delayed time"
Miinukset: "3 hour delay! Walked out of barcrlona airport ar 3am!"
Plussat: "The Price"
Miinukset: "Since the moment of the Check in at the Counter. The attendant was extremely UNPOLITE. Insisting that I must have brought a printed boardng pass. I had to explain several times, that I tried to do it on line and even bought a few more things for my ticket, but I could not get a Ticket to print because the system kept on telling me that as the passport was not european I had to go to a Counter. The attendant was not happy with my answer and kept askng for it. I then told him that as a customer of Ryanair I can not manage your system. And he even replied by saying. Qoute " I have nothing to do with Ryanair. Then at the moment of boarding. Once we were let through BP control, then The crew kept us waiting in different stages All in All around 45 mins, which of course lead to delay in flight. Then on board, the crew was having difficulties with the service even to the point that they could not take our payment with an International Credit Card"
Plussat: "Not much after having to pay 200 extra euros"
Miinukset: "We had to pay the normal check in fee (50 euros per person), this one was on me, since I didn't pay enough attention, I don't get why it has to be 50 per person though. We also got to pay 100 euros for our luggage (two carry on bags that had no issue in other airlines). To our surprise, the bags didn't fit in the metal cage they use to size baggage. We ended up paying since we had to fly but then when we were boarding we saw other passengers with the same bag size as ours, so this was really upsetting."
Plussat: "Service costumers disagree"
Miinukset: "Worse experience I ever had with an airline in over 45 years of flying. They charge you if you don't check in online but it took me numerous attempts over a couple of days to check in. The website is horrible. I checked a bag online but when I got to the check in they had no record of it and I had to pay extra. If you are not an EU citizen you have to present a printed boarding pass. If you are traveling this can be difficult. That flight was over a half hour late and no explanation was given. It was an almost one hour wait for bags. I will never use this airline again."
Miinukset: "The flight was overcrowded, cramped, and loud. The passengers were boisterous with no attempt by the crew to control them for the comfort of other passengers."
Plussat: "Crew was great, flight was on time and arrived at destination early."
Miinukset: "Environment not clean and sloppery service"
Plussat: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Plussat: "Not much"
Miinukset: "We were stuck on the plane for about 40 minutes after takeoff with no AC because they couldn't start the engines? I am not really sure if that was the reason they gave us zero communication..."
Miinukset: "seats are too crammed and uncomfortable"
Plussat: "Flight was good."
Miinukset: "Check in is too slow. Method is cumbersome. They need technology. Staff unfriendly."
Plussat: "Cheap prices"
Miinukset: "Our flight was cancelled the night before we were to leave and there were no flights available until four days later to our next destination. We got a refund but per EU laws, they should cover the price of our new flights."
Miinukset: "Seats don't recline. No leg room. Cattle car feel!"