Better food, more often drinks, also didn’t receive luggage with me. Kept them behind
Austrian changed the times on the connections resulting in longer layovers. Old airplane not friendly service
Plussat: "The raw was empty and I could sleep whole 10 hours"
Miinukset: "Choice of movies and TV programs"
Miinukset: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Plussat: "The crew. The punctuality."
Plussat: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Miinukset: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Plussat: "entrance with classical music! staff was friendly. probably in top 5 flights"
Plussat: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Miinukset: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Miinukset: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Plussat: "Lufthansa crew very professional"
Miinukset: "More upgrade to be available"
Miinukset: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Plussat: "Staff and the service"
Miinukset: "Dinner was so bad"
Plussat: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Miinukset: "The food. It was okay."
Plussat: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Miinukset: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Miinukset: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Miinukset: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Plussat: "Plane, pilots and the leader of the crew"
Miinukset: "The flight attendant in the back needs to be more educated"
Miinukset: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Plussat: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Miinukset: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Plussat: "all good."
Miinukset: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Plussat: "Friendly staff, on time flight. Nice refreshments"
Miinukset: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Plussat: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Plussat: "I watched three good movies during the flight to London. I enjoyed them."
Miinukset: "Nothing particular."
Miinukset: "I remember a time when these flights had entertainment on them..."
Plussat: "You guys have. Very professional crew !!"
Miinukset: "The customer service In Europe wasn’t helping out at all"
Plussat: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Miinukset: "The food quantity was skimpy considering the duration of the flight."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Miinukset: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Plussat: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Plussat: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Miinukset: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Miinukset: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Plussat: "Comfort was good because I had a whole bench to myself!"
Miinukset: "We didnt get our kosher food so we didnt aet on this flight"
Plussat: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Plussat: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Miinukset: "Transit time through Vienna was particularly frustrating."
Plussat: "Efficient crew, good meals,on time arrival."
Miinukset: "Took a while to board and could use more updated films-minor details."
Plussat: "Staff, seats (exit)"
Miinukset: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Miinukset: "My flight was cancelled! ended up flying to Athens the next day"
Plussat: "Leg room, kind staff in the airplane"
Miinukset: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Miinukset: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Plussat: "The seats on Austrian airline are very comfortable"
Miinukset: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Plussat: "The staff from service center helped me to solve problem with my flight, it was short connection, around 35 minutes, and I missed my aircraft, but in the service center gave me ticket to the next flight, The problem was solved."
Miinukset: "Boarding in the first flight was late for 15 minutes, but may be it has some objective reasons."
Plussat: "just excellent!!!"
Miinukset: "It took us 2 tries to get there due to weather and they had us waiting in the airport for 12 hours in the middle of the night. We first flew to Lviv and then they turned the plane around and came back as we were landing. I appreciate that they did this for safety reasons. When we got back however at 2:30am, they did not provide us with a hotel and just gave us blankets and pillows to sleep in the airport. They also offered us only a piece of bread with ham and cheese and a coffee for the next 12 hours until the new flight left. Not a pleasant experience."
The lost my luggage for the second!! Our flights had delays that caused us a very stressful layover to catch our connecting flight, I still have not received any updates on my first luggage that was lost 11 days ago. And yesterday my second luggage wasn’t loaded on time . I have to stay in a hotel with literally NOTHING till they find my luggage. Your customer service was NOT helpful at all and it’s gotten worse over the years .
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
The second time we got food it was something I couldn't eat because of food allergies.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Your seats in economy are absurdly close together. I felt like I was locked in a box. I was so disappointed. I have previously flown Lufthansa many times and always held you in high regard. No more.
There was a delay that made me lose my connecting flight
The crew was very helpful on the plane.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Miinukset: "The cancelled the flight and I end up having to change all the routing of my trip back to the US. So instead of 15 hour trip to the US, and end up having a 24 hour trip!!"
Miinukset: "Depart on time"
Miinukset: "Our luggage did not arrive at our destination!!!!"
Miinukset: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Miinukset: "Instead of saying what could have been better, I want to praise the excellent wheel chair service at Munich airport. She went above and beyond, helped us find an alternatively connection after we missed ours and while reassuring us about the solutions. She was First Class service. Thank you."
Miinukset: "food screens"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Miinukset: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Miinukset: "The bus to get to the plane was very cramped."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "There was no drink service because of “turbulence”. I did not notice any turbulence."
Plussat: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Miinukset: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."
Miinukset: "I was rebooked onto LU 1203 from Basel to Frankfurt from LU 1201 without notification. Probably because Flight LU 426"
Plussat: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long. The flight was not held for me and other passengers and when we arrived at the gate they were oblivious of the fact that we had been held up in what seemed to be a Km long security line."
Plussat: "The entertainment, food, and crew were great."
Miinukset: "I had no problems with this leg of the flight."
Plussat: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Miinukset: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Miinukset: "A lot to improve on the seat size for comfort."
Miinukset: "No leg room! At all! My knees started hurting from touching the seat in front of me. Please fix this!!!!!!!!!!!!!!!"
Plussat: "Crew were efficient and pleasant"
Miinukset: "Seats are uncomfortable"
Plussat: "Service was outstanding. Very polite and prompt."
Plussat: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."
Plussat: "Very friendly and polite crew, pretty good meal in economy. I liked the entertainment selection"
Miinukset: "Bathrooms should have gotten a bit more attention in terms of cleanliness."
Miinukset: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Miinukset: "crew was not friendly"
Plussat: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Miinukset: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Plussat: "Okay- typical short flight--no problems. No entertainment available to rate above."
Plussat: "Decent selection of movies."
Miinukset: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."
Plussat: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Miinukset: "I'm 6'2 230 seat was tight for me but that is it"
Miinukset: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Plussat: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
Miinukset: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."
Plussat: "great 747-8 bird, modern, quiet and comfortable"
Miinukset: "same JFK with always delayed unboarding, wait for the gate and luggage, long lines to everything"
Plussat: "Good customer service"
Miinukset: "The airline lost my luggage"
Plussat: "The flight attendant was helpful in confirming that my connection gate was C14."
Miinukset: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Better food more confortable seats.
Delayed flight, it is noticeable airplanes noticeable aged
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Plussat: "Crew was great, on time flight, clean plane."
Miinukset: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Miinukset: "The touch screen did not work properly"
Plussat: "Overall a nice and good flight"
Miinukset: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Plussat: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Miinukset: "I flew economy and all was good and appropriate to the level."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"
Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."
Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Miinukset: "They left my bag off the plane. Ridiculous."
Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plussat: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Miinukset: "Not having to walk outside in Edinbur4gh to board the flight."
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Plussat: "Crew was good"
Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Miinukset: "Nothing special"
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"
Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Plussat: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Miinukset: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Miinukset: "The streaming service didn’t work"
Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Miinukset: "I don’t like the limited choice of drinks on these short KLM flights."
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Plussat: "great choice of entertainment content, friendly crew"
Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."
Plussat: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Miinukset: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
The staff were excellent, very helpful and efficient
They just let people fly without properly using the required mask
Miinukset: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Miinukset: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."
Plussat: "The entertainment options were great."
Miinukset: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Plussat: "The comfort of the flight snd kindness of the crew."
Miinukset: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Miinukset: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Plussat: "Average crew. Average seat."
Miinukset: "They could have controlled screening babies better. They just let them scream....."
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Miinukset: "They lost my luggage :("
Plussat: "Didn’t like the sandwich offered"
Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."
Miinukset: "I didn’t have time to make it through customs. Missed my flight"
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Miinukset: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Plussat: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Plussat: "Charmingly nice crew and involving captain"
Miinukset: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plussat: "The airbus 380 was great and the staff very nice"
Miinukset: "Too mych bad smells after a few hours"
Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Plussat: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Miinukset: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "That it was a night flight"
Miinukset: "No airconditioning, no food choice, no space."
Plussat: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Miinukset: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Plussat: "Amazing service, seat and FOOD"
Plussat: "Flight arrived safely."
Miinukset: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Plussat: "The food was good"
Miinukset: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Plussat: "Other crew members were very polite to us, in particular a younger tall woman."
Miinukset: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Plussat: "I like the service of AF"
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Miinukset: "Business class seats hard. Did not flatten out for sleep."
Plussat: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Miinukset: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Plussat: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Miinukset: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Plussat: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
Miinukset: "Touch screens"
Plussat: "Complimentary entertainment"
Miinukset: "Major delays"
Muy mala experiencia. Nunca los volvería a usar.
Miinukset: "Terrible boarding after 2 hours."
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Plussat: "Short comfortable flight, no free drinks or snacks"
Miinukset: "One piece of our luggage didn't make it. It's been 3 days, still no luggage!"
Plussat: "Nothing much every other plane is more comfortable."
Miinukset: "We were five people with five carry-on lugages and five small individual bags. The people in boarding tried to charge us €76 for each one of the bags for a total of €380 extra. We managed to put three of those bags inside our suitcases but we were still charged for two very small bags €152."
Plussat: "Crew were lovely and happy and kept us abreast of the problems that caused a delay in departure."
Plussat: "The crew were great and for the price reasonable value"
Miinukset: "As it is a budget flight you get what you pay for. The seats are never that comfortable for the whole journey."
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Plussat: "Very friendly ground and flight crew that did an excellent job for the passengers of this Easyjet flight to Amsterdam"
Miinukset: "no further comments"
Miinukset: "Check-in was the worst experience I have had in 45 years of air travel. The desk attendant was rude and confrontational. He checked my bag, sent it down the jetway and THEN told me that it was overweight and want to charge me 15€ per kilo for the overweight. He was beyond rude!"
Miinukset: "The plane was late and we were all crammed into a tiny area whilst we waited to board. We got on straight after the previous passengers disembarked so the plane had not been cleaned well and the whole flight was uncomfortable as it was so hot. The staff were rude in the check in at the Basel airport"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Miinukset: "Being delayed 4 hours"
Plussat: "One time"
Miinukset: "Cattle car boarding. But expected. Luton airport is confusing for transport to London"
Miinukset: "My flight was delayed more than two hours. They informed gate number at the last minute and changed the gate twice. Passengers had to running for catching the flight."
Plussat: "Flight was exactly on time. The plane was bigger than expected with more room and a lot of overhead bin space."
Miinukset: "Plane took off late because they didn’t have machine to turn plane on and let us inside the plane for an hour at 39C because air conditioning didn’t work"
Plussat: "the crew were great. the flight was smooth. the plane was clean"
Miinukset: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"
Plussat: "On time Didn’t corral us for an hour at check in"
Plussat: "Didn’t die"
Miinukset: "Hour late Packed like cattle into waiting line Had to walk 10 miles to baggage claim"
Plussat: "That i didnt die on the flight."
Miinukset: "We were 40 mins late and even though it said we were on time the airport didnt announce the gate until 10 mins before we were supposed to take off. Incredibly unorganized."
Plussat: "The crew were great. The waiting rooms in Basel euroairport were good"
Miinukset: "A 7am flight with a two hour delay so we got up at 4am for nothing. The email woke us at 4am and said we must still check in at the same time. Once boarded we had a further delay of half an hour. The queues were quick at Basel but dreadful at passport control at Gatwick. Presumably because were were so late. Meant we had to run and stress ourselves to get next transport. We are too old for all that. If not for all that I would have been saying what a great flight"
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Miinukset: "We were three and a quarter hours delayed"
Plussat: "The charges for baggage and seat choice is annoying. I understand if you paying dirt cheap (under let’s say ~50 GBP per flight) but if I’m already paying 330 GBP round trip, I should be able to bring a back pack and a carry on suitcase without having to cost extra!"
Miinukset: "Baggage and seating fees. Also, cost for even drinks?"
Plussat: "The flight was fine and safe"
Miinukset: "The flight hour since we spent time in the small unconvinient airport. If the flight was one hour later i would be able to sleep in zh and come with the train"
Plussat: "Good flight to Athens, nothing to complain about. Flight was on time. Really nice view of the coast on approach."
Plussat: "Empty seat next to me. Arrived a few minutes early. Looked like a new plane: was Austrian registered which is new for EZY (thank you Brexit)"
Miinukset: "Boarding process always feels more irritating than it should."
Miinukset: "Seats don't recline"
Plussat: "Everything went smoothly for the flight. Thanks to the good pilots and professionals!"
Miinukset: "I had measured my bag and it would have fit in the overhead bin, but I was charged 60euros by easy jet. I understand they must follow rules, and my suitcase was just a bit too big for their "sizer ". However the person in charge of checking people in was unnecessarily rude to me."
Plussat: "Plane was OK for a low cost"
Miinukset: "I was extremely annoyed that despite carrrying a luggage that fit the specs I was forced to check it because the overhead space was full. When I boarded I realized that there was plenty of space. In fact on the space over our heads (row14) there was space throughout the flight"
Plussat: "At least they are consistent"
Miinukset: "I take this flight every week. 1/5 are on time"
Miinukset: "Overbooked flight"
Plussat: "I take this line to try a low cost trip."
Miinukset: "It's a trap, if you sum all the fees and extras, then you realize that it's no low cost. The personal are rude, offensive, the plane is uncomfortable, the takeoff and landing were messy."
Plussat: "Customer service was good"
Miinukset: "Delays both ways, hours waiting, no update throughout the process and if we are even 10 minutes late after staying updated online with the delayed flight times, we get told off satimof weeks can't board the flight."
Miinukset: "The delay and the fact that in Milan they refused to board us even though they still had time"
Miinukset: "2 hours delayed"
Plussat: "Price, staff, safety.."
Miinukset: "1h late"
Miinukset: "We were only allowed 1 carry-on item, and checking a bag was a flat fee of $50 no matter how big or small. The requirements for the checed bag were the same as a carry-on: no liquids, etc."
Plussat: "Slight delay in boarding which seemed due to ground staff shortage resulting in 30 minute delayed departure, but overall the flight was good - no complaints."
Plussat: "Kind crew, easy boarding and comfortable flight."
Plussat: "Value for money"
Miinukset: "When boarding, they call out speedy boating holders, they forgot to call out families with children's"
Plussat: "On time. Boarding was smooth, seat was comfortable, pilot pointed out interesting landmarks."
Miinukset: "Not easyJet's fault of course, but the immigration at Tel Aviv airport was an absolute mess. It took over an hour to be processed and there was no order in the queue. At one point a scuffle broke out between some people in the queue and another time the lady next to me fainted. There was no one managing the queues. This is not easyJet's fault, but the fault of the Israeli immigration service, but perhaps easyJet could make representation on behalf of passengers to the Israeli immigration people."
Plussat: "The self-check in for baggage was good, although you do need to pay attention to the screen and press continue for each step. Saves lengthy queing to bag drop. Flight was on time, aircraft clean although a little tatty in places. Crew were friendly and helpful."
Miinukset: "Seats were not the most comfortable, I could have done with a cushion to sit on. Tea and coffee expensive, £2.50 for what is essentially a tea bag in a cup of hot water......... Not a lot of leg room, but hey, acceptable on a flight of under 2 hours."
Plussat: "Cheap efficient and comfortable"
Miinukset: "Some very noisy Swiss kids in the back of the plane with me"
Plussat: "They forced me and the other 2 last passengers to board to check their carry on bags saying he plane was full. When we walked on the plane it was half empty and half the overhead storage was empty."
Plussat: "Everything was really good"