Etsi halvat lennot välille Basel - Suomi

Plussat: The crew were very friendly and helpful.

Miinukset: Flight was three hours late to depart with very little communication made to passengers.

Plussat: Nothing

Miinukset: Some attempt at better customer service

Plussat: leg room, crew and flight comfort inc access to toilets was better than BA! (No business class hogging the front toilet)

Miinukset: Boarding was slow and crowded, and flight was from a remote gate which is always less comfortable than an air-bridge much worse than BA

Plussat: The staff was really nice and on time

Miinukset: N/A

Miinukset: Flight got cancelled

Miinukset: Boarding was crazy. Could not everyone in the gate area.

Plussat: very nice crew

Miinukset: my bagfage was lost

Plussat: Boarding was quick and flight was calm

Miinukset: The coffe and breakfast.

Plussat: Comfort of A380 Legs space

Miinukset: Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service

Plussat: MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras.

Miinukset: Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges.

Plussat: -

Miinukset: I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA.

Plussat: No delays.

Miinukset: The entertainment monitors were SUPER laggy with response. Image quality wasn't great.

Plussat: Crew was amazing!!!

Miinukset: The onboard entertainment

Miinukset: The cabin lights were left on too long for a red eye. Cramped quarters - but that is true of every airline now. We did receive a blanket and pilllow, which was nice. Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK Nice smooth flight.Nice pleasant crew

Plussat: Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine.

Miinukset: Honestly nothing needed improvement/ it was a really good experience!

Plussat: The boardin personnel was unbelievably rude..they didnt let us board our very small luggages despite the plane was half empty. When we insisted they started laughing and threathen us of letting us miss our flight,with the attitude ignorants display when they are given a bit of authority

Miinukset: Change boarding personnel

Plussat: Space

Miinukset: I needed a printed Boarding pass. This should also work electronic...

Miinukset: This flight has a record of being late 90% the times i use it

Plussat: Nothing

Miinukset: The plane left 7 hours late. They did not provide information or a satisfactory explanation for the delays. On hour 6 of delay we were still unsure of whether the flight would be cancelled.

Plussat: Nothing stands out on this flight

Miinukset: No delay, the same reason was used on our flight out. Had to wait for staff to join this flight, surely they would have know the night before. No hand luggage which would save a great deal of time

Miinukset: It is worth the price we paid for our round trip tickets. We were scrunched in, there are no frills. There is no food unless you want to buy it. Like I said, no frills, but worth the cheap ticket.

Plussat: Boarding was fast.

Miinukset: Once on board, we were told there was going to be a 30 minute delay. It was hot as balls on the plane.

Plussat: The crew were very friendly and helpful.

Miinukset: Flight was three hours late to depart with very little communication made to passengers.

Plussat: Great airline

Plussat: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Miinukset: Flight was delayed, had to run to my next connection flight.

Plussat: Fantastic gate agents!

Miinukset: The food was terrible.

Plussat: The crew and the timing were ok

Miinukset: The seats were uncomfortable

Plussat: The crew were very friendly and helpful.

Miinukset: Flight was three hours late to depart with very little communication made to passengers.

Miinukset: Flight not being delayed as usual

Miinukset: I have paid for two luggages inside the plane but when I got to the check in the agent told me i only had paid for one luggage so he forced me to pay for a third luggage or he said I would miss my flight even though i had my receipt with 2 pieces. Terrible customer service

Plussat: Nothing stands out on this flight

Miinukset: No delay, the same reason was used on our flight out. Had to wait for staff to join this flight, surely they would have know the night before. No hand luggage which would save a great deal of time

Miinukset: KLM crew exceed our expectations

Plussat: very nice crew

Miinukset: my baggage was lost

Plussat: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Plussat: Great airline

Plussat: Got to ride on a Boeing 747 Intercontinental!

Miinukset: It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares.

Plussat: easy boarding. crew was nice.

Miinukset: terrible seats. no tv or chargers.

Plussat: Entertainment

Miinukset: Boarding process and food

Miinukset: Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food

Miinukset: Information on arrival time was not correct

Miinukset: Time

Plussat: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Plussat: The crew and the timing were ok

Miinukset: The seats were uncomfortable

Plussat: The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way.

Plussat: easy boarding. crew was nice.

Miinukset: terrible seats. no tv or chargers.

Plussat: No delays.

Miinukset: The entertainment monitors were SUPER laggy with response. Image quality wasn't great.

Plussat: Smooth and easy flight

Miinukset: Food and drinks served late

Miinukset: Delays meaning I missed my train in Gatwick and wont be home before 1am. Crew was not exactly nice either

Plussat: All as expected

Miinukset: All as expected

Miinukset: We were impressed with this airline. Service was prompt, airplane was clean, and staff was friendly.

Plussat: The staff was really nice and on time

Miinukset: N/A

Miinukset: The KLM crew are always great serving and treating you. Well above many other airlines.

Plussat: Excellent crew, good food & movie selection.

Miinukset: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Plussat: Flight arrived on time

Miinukset: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Miinukset: Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier.

Miinukset: offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good.

Miinukset: Great

Plussat: Awfull!!

Plussat: Flight arrived on time

Miinukset: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Plussat: The crews were pretty great!

Miinukset: The regulating of the temperature.

Plussat: Crew helpful. Food good.

Miinukset: Better range of movies please

Miinukset: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Miinukset: crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)

Plussat: The crew and comfort.

Miinukset: The food does not taste good at all.

Plussat: Best flight crew I've ever had.

Miinukset: A free upgrade to first class

Miinukset: Viaje corto

Plussat: Crew was great and helpful despite oversight in my special meal.

Miinukset: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Plussat: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Miinukset: Flight was delayed, had to run to my next connection flight.

Plussat: Flight arrived on time

Miinukset: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Plussat: Onboard crew were nice and polite. Flight was on time (a rarity).

Miinukset: The boarding crew was rude and unpleasant, the plane was boiling hot.

Plussat: Boarding was fast.

Miinukset: Once on board, we were told there was going to be a 30 minute delay. It was hot as balls on the plane.

Plussat: The crew were very friendly and helpful.

Miinukset: Flight was three hours late to depart with very little communication made to passengers.

Plussat: The online tutorials are very helpful. Once the counters were open it was very easy to check our luggage and the option for holding the cabin bag is a plus.

Miinukset: There was no announcement when to start boarding the plane. We paid extra for more leg room and I’m glad we did. The space between rows is minimal.

Miinukset: We were impressed with this airline. Service was prompt, airplane was clean, and staff was friendly.

Plussat: Newer plane, crew was amazing, seats were adjustable

Plussat: Crew was great and helpful despite oversight in my special meal.

Miinukset: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Plussat: The aircraft

Miinukset: No overbooking next time!

Plussat: Excellent crew, good food & movie selection.