Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
One of us was moved to a middle seat, which we didn't expect. Not a big problem, but not the seat we had reserved. Intercom volume was low, making it hard for us Americans to understand the captain's announcements in English. Appreciate the captain announcing when we were flying over Lake Como.
flight crew were excellent. Check in desk lady was rude Flight had no movies available due to software malfunction
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
The lost my luggage for the second!! Our flights had delays that caused us a very stressful layover to catch our connecting flight, I still have not received any updates on my first luggage that was lost 11 days ago. And yesterday my second luggage wasn’t loaded on time . I have to stay in a hotel with literally NOTHING till they find my luggage. Your customer service was NOT helpful at all and it’s gotten worse over the years .
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
The crew was very helpful on the plane.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Miinukset: "The cancelled the flight and I end up having to change all the routing of my trip back to the US. So instead of 15 hour trip to the US, and end up having a 24 hour trip!!"
Miinukset: "Depart on time"
Miinukset: "Our luggage did not arrive at our destination!!!!"
Miinukset: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Miinukset: "Instead of saying what could have been better, I want to praise the excellent wheel chair service at Munich airport. She went above and beyond, helped us find an alternatively connection after we missed ours and while reassuring us about the solutions. She was First Class service. Thank you."
Miinukset: "food screens"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Miinukset: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Miinukset: "The bus to get to the plane was very cramped."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "There was no drink service because of “turbulence”. I did not notice any turbulence."
Plussat: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Miinukset: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."
Miinukset: "I was rebooked onto LU 1203 from Basel to Frankfurt from LU 1201 without notification. Probably because Flight LU 426"
Plussat: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long. The flight was not held for me and other passengers and when we arrived at the gate they were oblivious of the fact that we had been held up in what seemed to be a Km long security line."
Plussat: "The entertainment, food, and crew were great."
Miinukset: "I had no problems with this leg of the flight."
Plussat: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Miinukset: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Miinukset: "A lot to improve on the seat size for comfort."
Miinukset: "No leg room! At all! My knees started hurting from touching the seat in front of me. Please fix this!!!!!!!!!!!!!!!"
Plussat: "Crew were efficient and pleasant"
Miinukset: "Seats are uncomfortable"
Plussat: "Service was outstanding. Very polite and prompt."
Plussat: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."
Plussat: "Very friendly and polite crew, pretty good meal in economy. I liked the entertainment selection"
Miinukset: "Bathrooms should have gotten a bit more attention in terms of cleanliness."
Miinukset: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Miinukset: "crew was not friendly"
Plussat: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Miinukset: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Plussat: "Okay- typical short flight--no problems. No entertainment available to rate above."
Plussat: "Decent selection of movies."
Miinukset: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."
Plussat: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Miinukset: "I'm 6'2 230 seat was tight for me but that is it"
Miinukset: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Plussat: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
Miinukset: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."
Plussat: "great 747-8 bird, modern, quiet and comfortable"
Miinukset: "same JFK with always delayed unboarding, wait for the gate and luggage, long lines to everything"
Plussat: "Good customer service"
Miinukset: "The airline lost my luggage"
Very poor snack and drink option
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Kiire oli nousuun mut kerettiin ksikki hyvin
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."
Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Miinukset: "They left my bag off the plane. Ridiculous."
Plussat: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Miinukset: "Not having to walk outside in Edinbur4gh to board the flight."
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Plussat: "Crew was good"
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Everything excellent. Comfortable seats in business."
Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Plussat: "Food was excellent, frequent and filling"
Miinukset: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "The attendants took great care of us. Super smooth flight."
Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Plussat: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Miinukset: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Miinukset: "I don’t like the limited choice of drinks on these short KLM flights."
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Plussat: "great choice of entertainment content, friendly crew"
Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
Miinukset: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Plussat: "Crew were very good."
Miinukset: "No vegan food available."
Miinukset: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."
Plussat: "The comfort of the flight snd kindness of the crew."
Miinukset: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Miinukset: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Plussat: "Average crew. Average seat."
Miinukset: "They could have controlled screening babies better. They just let them scream....."
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Miinukset: "They lost my luggage :("
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Plussat: "Didn’t like the sandwich offered"
Plussat: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Miinukset: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."
Miinukset: "I didn’t have time to make it through customs. Missed my flight"
Miinukset: "Flight was delayed by 1h30min, so we arrived very late"
Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Plussat: "Absolutely everything perfect."
Miinukset: "Through my own fault I ordered a different seat instead of window seat. :)"
Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Miinukset: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Plussat: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Plussat: "Charmingly nice crew and involving captain"
Miinukset: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plussat: "The airbus 380 was great and the staff very nice"
Miinukset: "Too mych bad smells after a few hours"
Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Plussat: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Miinukset: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Miinukset: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "That it was a night flight"
Miinukset: "No airconditioning, no food choice, no space."
Plussat: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Miinukset: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Plussat: "Amazing service, seat and FOOD"
Plussat: "Flight arrived safely."
Miinukset: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Plussat: "The food was good"
Miinukset: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Plussat: "Other crew members were very polite to us, in particular a younger tall woman."
Miinukset: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Plussat: "I like the service of AF"
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Miinukset: "Business class seats hard. Did not flatten out for sleep."
Plussat: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Miinukset: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Plussat: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Miinukset: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Plussat: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
Miinukset: "Touch screens"
Plussat: "Complimentary entertainment"
Miinukset: "Major delays"
Plussat: "Quick boarding"
Miinukset: "The plane was very cramped. Small seats and my backpack could not even fit under the seat."
Even though I bought my tickets 7 months in advance I was put on standby and had to take a later flight. I was told they would make overnight reservations in a hotel because of the layover and ended up having to sleep in the airport. I understand weather and changes, but not keeping their word for the hotel was just the last straw.
Could have been better: - breakfast was appalling! - boarding (travelers did not board in their allocated group and should have been moved away from the boarding gate)
Flights all ok. More space in economy especially on long haul. Security at British airports abismal
The woman at the check-in counter was particularly delightful. The people in the lounge were particularly delightful. And the food was very good in the lounge. And everyone we dealt with was very professional and good.
Miinukset: "Excellent on every level!!"
Miinukset: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Plussat: "Nothing actually"
Plussat: "We were early"
Miinukset: "The food"
Miinukset: "Seat didn’t recline..."
Miinukset: "This flight was cancelled"
Plussat: "Stewardesses were very friendly and helpful. Moved us to a row with empty seats so we could have more room!"
Plussat: "The big snow storm cause a 6 hours delay from JFK to MAD, which made me missed my connection flight. Iberia didn't honor its responsibility to find me a connection flight and had no idea where my luggage was. I ended up paying for a train ticket with Renfe from MAD to VLC."
Miinukset: "It is insane that Iberia didn't help me at all. Iberia should honor its responsibility to ensure the customer have a connection flight when there was a delay due to weather. They were not well trained to locate my luggage, and help me finding an alternative solution, i.e. Renfe train to MAD to VLC."
Plussat: "Crew fantastic. Seats very cramped so hard when travelling alone with people crammed next to you. I am very short and still found seat cramped. Blankets skimpy. Heathrow to San Fran. Johannesburg to Heathrow was more comfortable."
Miinukset: "Most things I give a high rate on BA but travelling economy these days is very cramped especially as I did two long international legs with short four hour break between."
Miinukset: "Group boarding was chaotic"
Plussat: "Crew were very friendly"
Miinukset: "The aircraft was 21 years old and showed every minute of its 21 years. Economy class is very bunched. On board food was average at best"
Miinukset: "Food was horrible"
Miinukset: "No food served on this flight."
Miinukset: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."
Miinukset: "Flight was delayed"
Plussat: "We could reschedule it. But only a week later."
Plussat: "Everything it was painless"
Plussat: "Friendly, attentive and knowledgeable staff. Good light supper."
Plussat: "Arrived safely at destination."
Miinukset: "Even coffee cost money? Had to request water. Just cattle moving through."
Plussat: "No fuss, the cost benifit is perfect for short distances flights"
Miinukset: "One of the planes was a A321, room for legs was short"
Plussat: "Safe landing"
Miinukset: "Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT"
Plussat: "Ice cream. Nowday, on flight food is hard to find the tasty one."
Plussat: "The flight we ended up taking was just fine. The crew was very nice, most of the food was good, and the seats were comfortable even in stowage."
Miinukset: "Our flight was about 10 hours so we got 2 meals, 1 hot 1 cold. The hot meal had a vegetarian option and that was acceptable. The cold meal was a chicken salad sandwich with no other choices. As a vegetarian we tried to take off the chicken salad part and just eat the rest but that didn't leave much. Vegetarian options for all meals would have been nice."
Plussat: "Every thing on time no Daly"
Miinukset: "I called them for luggage I have I can take 20 3KG in the end in the airport I haw to pay for my language"
Plussat: "Lovely crew"
Miinukset: "We never have enough seating space"
Plussat: "We arrive twenty minutes early."
Miinukset: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Miinukset: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."
Plussat: "The crew was perfect and everything went smoothly."
Miinukset: "Limited entertainment options and no wifi available."
Plussat: "Games at the tv."
Miinukset: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"
Plussat: "It left on time."
Miinukset: "It was American airlines not BA. British airways never sent our bags on our flight leaving Gatwick. We got our luggage 2 days later."
Plussat: "Nice plane, and quick flight to Heathrow from Glasgow. The plane had to leave late due to weather but the pilot kept passengers informed and made up time in the air so we were only 15 minutes late. The crew was available to discuss implications for connections."
Miinukset: "No entertainment options but this was a small plane and quick flight, so I didn't expect anything."
Miinukset: "BA insisted on gate checking my carry on. I've never had this problem before. Really annoying especially considering the tight connection and the late take off"
Plussat: "I slept during the flight, means it was ok"
Miinukset: "I did not like the delay....but it happens"
Plussat: "We boarded almost 1hr early, took off on time and landed just before scheduled."
Plussat: "Nice crew and modern aircraft"
Miinukset: "I do this flight every year at this time and now BA actually charges you to choose a seat - on top of the (not cheap) hand luggage fare. And there was no apology for the delay."
Plussat: "Check in, flight was on time"
Miinukset: "The time it takes for getting from 5 to 3. Almost missed my plane on the trip in."
Plussat: "Their approach, politeness and service"
Miinukset: "Cannot think of anything"
Plussat: "The experience in baggage counter was pathetic.They charged me more than $200 for my third baggage."
Miinukset: "The staff at Chennai Airport was unfriendly"
Plussat: "Friendly staff and decent food, loved the entertainment and maps screen."
Miinukset: "We paid for upgraded seats but ended up at the rear of the plane? Very disappointing, I have a refund request in the works."
Plussat: "The food was great and the crew were courteous Overall the service was good"
Miinukset: "Boarding was a bit unorganized for world class flyers"
Plussat: "The flight was short, and boarding and arrival were fairly quick."
Miinukset: "The crew did not even offer complimentary water. I understand if they want to charge for food and drinks, but does BA need to nickel and dime for a cup of tap water? The crew also were quite hasty with their passes through the cabin. I didn't even realize they were handing out arrival cards until they had already passed."
Plussat: "Getting home."
Miinukset: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
Plussat: "Im 55 and slightly over weight getting a middle seat when the arm rests don't raise and seats so close together was a major issue getting in and out on such a long flight and I watched other women experiencing the same issue."
Miinukset: "Armrests to raise up 2 to 3 inches more between seat front to back. Especially if the persons in front of you have reclined there seats"
Plussat: "On time, excellent video and entertainment selectionsall good"
Easy Jet is completelly fine. they have a good bussiness model. the only negative experience was to buy it in Kayak. it was not possible to make changes. next time i will buy it directly on easyjet and be able to make changes. the worst was that kayak made the check in for us and it was not possible to add a luggage anymore.
great improvement from last time I flew, keep it up
Muy mala experiencia. Nunca los volvería a usar.
Miinukset: "Terrible boarding after 2 hours."
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Miinukset: "Delayed to and from London..."
Plussat: "Nothing much every other plane is more comfortable."
Miinukset: "We were five people with five carry-on lugages and five small individual bags. The people in boarding tried to charge us €76 for each one of the bags for a total of €380 extra. We managed to put three of those bags inside our suitcases but we were still charged for two very small bags €152."
Plussat: "The crew were very polite and courteous even after all the delays they had on the previous flight we always have extra legroom seats so that is why we were comfortable"
Miinukset: "There was an altercation between two passengers on the flight that escalated to four people being involved. The crew did little to nothing to resolve the situation. As a result, screaming persisted for multiple minutes until the passengers stopped themselves."
Plussat: "Crew were lovely and happy and kept us abreast of the problems that caused a delay in departure."
Plussat: "Typical low cost airline. Not Much to praise"
Miinukset: "Flight delayed two hours. Terminal for exit in Budapest for final boarding on Tarmac basically a tin warehouse. Stood a very long time. On tarmac and busses in Paris. Reason it’s low cost."
Plussat: "Mature Cabin Manager, calm demeaner, professional with informative PA’s. Relaxed flight, on time, uneventful. Thoroughly enjoyed the experience."
Miinukset: "A hot breakfast"
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Miinukset: "The plane was late and we were all crammed into a tiny area whilst we waited to board. We got on straight after the previous passengers disembarked so the plane had not been cleaned well and the whole flight was uncomfortable as it was so hot. The staff were rude in the check in at the Basel airport"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Plussat: "It was cheap"
Miinukset: "Boarding was late"
Miinukset: "Being delayed 4 hours"
Plussat: "One time"
Miinukset: "Cattle car boarding. But expected. Luton airport is confusing for transport to London"
Plussat: "Waiting area."
Miinukset: "Heat in airport. Late departure. No enyeryainmeny. Charged even for soda and water. Crew were unfriendly. Overall. Could be worse."
Plussat: "the crew was amazing. all of them were very helpful and smiling all the time"
Miinukset: "no pillows and blankets and seats uncomfortable"
Plussat: "Didn’t die"
Miinukset: "Hour late Packed like cattle into waiting line Had to walk 10 miles to baggage claim"
Plussat: "The crew were great. The waiting rooms in Basel euroairport were good"
Miinukset: "A 7am flight with a two hour delay so we got up at 4am for nothing. The email woke us at 4am and said we must still check in at the same time. Once boarded we had a further delay of half an hour. The queues were quick at Basel but dreadful at passport control at Gatwick. Presumably because were were so late. Meant we had to run and stress ourselves to get next transport. We are too old for all that. If not for all that I would have been saying what a great flight"
Plussat: "The fact that I landed"
Miinukset: "It was awful no leg room no air worst plane ride of my life"
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Plussat: "Cheap fare"
Miinukset: "No entertainment"
Plussat: "Staff handled some rowdy clients very well. Good value efficient service. Nice to see that they were tightening up on carry on bags - never enough room especially on winter ski flights."
Miinukset: "Seat legroom tight for a 6 footer - Food/Drinks service ran out of time to reach us."
Plussat: "The flight was fine and safe"
Miinukset: "The flight hour since we spent time in the small unconvinient airport. If the flight was one hour later i would be able to sleep in zh and come with the train"
Miinukset: "I got much less than what i paid for. Never fly this airline again/"
Plussat: "The crew were pleasant & multilingual."
Miinukset: "I had to check my small cabin bag in on both legs of my journey. Also, the ground staff in Barcelona could improve their customer service."
Miinukset: "Rude boarding crew."
Plussat: "Empty seat next to me. Arrived a few minutes early. Looked like a new plane: was Austrian registered which is new for EZY (thank you Brexit)"
Miinukset: "Boarding process always feels more irritating than it should."
Plussat: "I like the ease of this airline"
Miinukset: "Seats don't recline"
Plussat: "The crew smiled."
Miinukset: "Cramped seats, delayed takeoff, ticket price."
Plussat: "Plane was OK for a low cost"
Miinukset: "I was extremely annoyed that despite carrrying a luggage that fit the specs I was forced to check it because the overhead space was full. When I boarded I realized that there was plenty of space. In fact on the space over our heads (row14) there was space throughout the flight"
Plussat: "At least they are consistent"
Miinukset: "I take this flight every week. 1/5 are on time"
Miinukset: "Worst service I have ever seen. We got to the airport 2 hours prior the flight and still missed the flight due to their long customer service line as well as self check bag system. They offered absolutely 0 solutions and we were forced to buy another flight. NEVER USING THEM AGAIN!"
Plussat: "Low cost"
Miinukset: "High price to check luggage"
Miinukset: "I booked a 4:35 pm flight on kayak.com I was added on a different flight because that flight is full. I'm forced to purchase another flight to get back to Lisbon"
Miinukset: "Flight was delayed three times, from 6pm to 8:40pm, and then after we finally boarded the plane we waited on the tarmac for another hour almost, before taking off. No compensation given - they could have at least provided some drink or snacks on the flight! The worst part is that there was very little information or update about the delay and new departure times until almost right before the actually boarding time."
Plussat: "Everyone was helpful and the trip was nice & Great!"
Miinukset: "They made us wait until 15:30 to board our flight, although our flight was supposed to leave at 15:40. When we finally arrived in Rome they lost our luggage and didn't give me any explanation. Our flight was supposed to arrive at 21:15 but didn't arrive until 21:45. We waited and waited for almost 2 hours. Finally our luggage was on the belt and no one told us that it was even there just let us wait until someone noticed."
Plussat: "Besides the baggage ckeck in, the rest was good; boarding, flight and crew."
Miinukset: "I am disappointed with the baggage weight and the carry-on policy. They should be more flexible with that. Its only one carry-on per person but should not be counting on purses, lights back packs or laptops. I paid $94 for two checked baggages and only had my small carry-on and a little back pack with my personal stuffs when before boarding the crew ask me to make my bag fit into the small carry-on. Totally disappointed."
Plussat: "Price, staff, safety.."
Miinukset: "1h late"
Miinukset: "extra charge for luggage 47€!! At checkin I as first told to pay 18€ for a different seat which includes luggage and then I had to pay 47€ because the bag was 2 cm more than hand luggage limit! never again cheap airlines! they are only a hazzle!"
Plussat: "Value for money"
Miinukset: "When boarding, they call out speedy boating holders, they forgot to call out families with children's"
Plussat: "On time. Boarding was smooth, seat was comfortable, pilot pointed out interesting landmarks."
Miinukset: "Not easyJet's fault of course, but the immigration at Tel Aviv airport was an absolute mess. It took over an hour to be processed and there was no order in the queue. At one point a scuffle broke out between some people in the queue and another time the lady next to me fainted. There was no one managing the queues. This is not easyJet's fault, but the fault of the Israeli immigration service, but perhaps easyJet could make representation on behalf of passengers to the Israeli immigration people."