KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delay and change of terminal last minute
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"
Miinukset: "Klm is the best, even on a 40min they served small breakfast."
Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Plussat: "Usual faultless KLM experience"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Slow service."
Miinukset: "Better communication!"
Miinukset: "Staff rude and short"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Miinukset: "There was no wifi on flight"
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"
Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Miinukset: "Flight departing late."
Plussat: "Good Experience"
Miinukset: "Nothing much"
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"
Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"
Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Plussat: "Crew service"
Miinukset: "Flight delayed."
Plussat: "Loads of leg room"
Miinukset: "Loved everything"
Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Plussat: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Plussat: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Plussat: "Very good flight, excellent service and good food."
I upgraded to business class and service was excellent. Only negative thing was poor selection of entertainment.
We paid for business class, our boarding pass said business class. There was no business class and the male diligent attendant was exceedingly rude.
Flight was cancelled and re booked to a flight that didn’t make sense (couldn’t make connections, no luggage agreement between the airlines, and no support from SAS whatsoever once we got stranded)
Even though we were just connecting in Stockholm, we had to wait in a very long line to show our passport and an even longer line for security. There was only one person working the entire security station, and they checked every person and every bag one by one. Thus, we missed our connection and are spending the entire day connecting through even more airports instead of enjoying our vacation.
This is NOT a review for SAS or Kayak. It's a review for their booking service Chat Deal. I booked a flight via Kayak thru Chat Deal on SAS. Chat Deal incorrectly put my business name on the ticket, picking it up from the credit card, instead of my name which I had properly filled out on their form and proofed it carefully at checkout. That took an act of God to correct. Then, unfortunately, I failed my Covid test and couldn't board the flight to Sweden from Maimi. SAS stated I had to go thru the booking service for credit. Chat Deal was horrible to deal with and offered no help. They said my only option was to re-book. The problem with that is my trip was for a business meeting. I have no reason to fly to Sweden again as this was a one-time thing. Chat Deal had no interest in trying to resolve my issue. They say phone calls are monitored for quality purposes? Then listen to my recorded calls and judge for yourself if you want to use them. I like Kayak as a search engine, but they should remove Chat Deal from their roster of booking providers. I suspect SAS is a fine airline, but they should remove Chat Deal as well. I should have read their reviews before booking through them. The writing was on the wall. My bad.
Same thing. Extra 5hours and minus food
i had such fond memories of SAS from the golden days of travel before 911 & Covid - it appears what ever all airlines can do to bleed you dry for what use to be free is ridiculous There were no beverages offered on the return flight from HAM/CPH/SFO and the food was beyond disgusting
Plussat: "I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Miinukset: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Miinukset: "Late departure. No roof during queuing for loading and rain..."
Plussat: "No problems. I was satisfied"
Plussat: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Miinukset: "Used backup plane. It had an older entertainment system."
Plussat: "Flight was on time. Bathrooms were clean."
Miinukset: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Plussat: "The crew was great! and food was good!"
Miinukset: "Not enough movie choices. Coach seats a little uncomfortable."
Miinukset: "There was no food or entertainment offered."
Plussat: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Miinukset: "No food or even water"
Miinukset: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Plussat: "I was treated by the cew very, very badly. Food was terrible."
Plussat: "Free coffee in the plane"
Plussat: "Smooth flight, boarding was seamless."
Miinukset: "Expensive rates on luggage"
Miinukset: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Miinukset: "No food, no entertainment"
Plussat: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Miinukset: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Miinukset: "This flight never happened"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "The movie selection"
Miinukset: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Plussat: "Movies were good."
Miinukset: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"
Plussat: "Friendly staff. Good food. Movie/tv options were excellent."
Miinukset: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Miinukset: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Miinukset: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Plussat: "Service, etc."
Miinukset: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Miinukset: "Had to pay 70 euro to check 1 bag at the airport!"
Plussat: "Fast bording. All good, no problems."
Miinukset: "Online check-in with just 24h before the flight. Can be a problem if you are travelling"
Plussat: "The movies, the seats, the food,"
Miinukset: "The attitud of te attendant,"
Plussat: "Was able to selct my seat"
Miinukset: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "The flight was on time The lounge (SAS) in Copenhagen, but that had nothing to do with the flight"
Miinukset: "Rather indifferent organization in Copenhagen at the gate, and rather rushed service (granted it was only an hour+ flight from Kastrup to Arlanda), I was not even asked for water or tea/coffe when the cart zipped by, maybe because I did not speak Swedish/Danish"
Plussat: "Introduce meals even to economy class"
Plussat: "Quick and easy, nice cabin crew. I experienced no difficulties before or during this flight."
Miinukset: "We did not get food in this flight, it was not necessary because it was only a 1h 25m flight, so I cannot rate it."
Plussat: "connection was easy and quick"
Plussat: "Passengers nice"
Miinukset: "Food options not everyone eats chicken"
Miinukset: "Not much talk from captain about local weather and time."
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Plussat: "yes. It was perfect."
Miinukset: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Plussat: "The crew, plane and airport was great!"
Miinukset: "Part of our luggage was disassembled and not delivered to the final destination."
Miinukset: "The crew might be greeting passengers onboarding."
Miinukset: "Nothing in time"
Miinukset: "Being on time"
Miinukset: "At least a complimentary glass of water or juice in Economy."
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Plussat: "The airplane was brand new. The crew was very friendly"
Miinukset: "no food or water in economy - for a 5 hour flight."
Plussat: "everything was good enough"
Miinukset: "I would like a meal and drinks on the board"
Plussat: "flight crew was amazing."
Miinukset: "Boarding was poorly handled by airport staff"
Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "All fine"
Miinukset: "Flight delayed 2 hours"
Miinukset: "Horrible customer support"
Plussat: "It was a fairly ordinary flight"
Miinukset: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Plussat: "Efficient boarding and disembarking."
Miinukset: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Plussat: "Crews on Air France are outstanding!"
Miinukset: "Baggage was lost and was delivered 2 days later."
Miinukset: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Miinukset: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Plussat: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Plussat: "Newer plane for this stretch."
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plussat: "Nice crew"
Miinukset: "Please give out water for free"
Plussat: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Plussat: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Miinukset: "SEVERELY DELAYED"
Plussat: "On time boarding and departure. Clean plane and friendly staff."
Miinukset: "Nothing, all was good."
Miinukset: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Plussat: "The helpful ground person at check-in."
Miinukset: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Miinukset: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Miinukset: "paying for water!"
Miinukset: "Who charges for coffee, jeez"
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plussat: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Miinukset: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Miinukset: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Plussat: "On time"
Miinukset: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Plussat: "Very efficient, quick"
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Easy/Fast Boarding, friendly staff & attendants
Fast, good loads in and out, totally worth of price.
Miinukset: "Courtoisie, respecté les horaires"
Plussat: "Ryanair are thieves and they denied to board me because they said they do not accept my residence card (with which I travelled to Schengen countries before with other airlines) and their website do not mention that I cannot travel with this kind of residence card."
Miinukset: "If they conform European laws and treat their own employees better and stop making their own rules by distancing themselves from other airlines."
Miinukset: "All good"
Plussat: "It was an ok flight, although late in boarding pilot made up time. Good landing."
Miinukset: "Flight delayed as usual"
Miinukset: "the fare and baggage rule become complicated."
Plussat: "It flew to Santander"
Miinukset: "Boarding procedure"
Miinukset: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Plussat: "Timeliness. Small airport."
Miinukset: "Limited seating space."
Plussat: "Just plain good old Ryanair on time no frills"
Miinukset: "All was perfect"
Plussat: "Early arrival."
Miinukset: "Waiting in hallway and then tarmac to board."
Miinukset: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Miinukset: "Huge delay as usual"
Miinukset: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Plussat: "V efficient airport. Got through quickly and no rushing due to size. V pleasant staff despite full plane. Nice flight path over by Ireland’s highest mountain range on the departure. Also nice sunset on right of plane. All on time"
Miinukset: "Maybe enough seats for everyone after security but obv right for space"
Miinukset: "We were scammed ouf of 800 CAD"
Plussat: "Flight on-time, friendly to baby. Did not have food and no entertainment."
Miinukset: "Took long time to pick up baggage (could be an issue at BCN airport). Would be great to arrange seating (sit next to my wife) when seats are randomly picked up"
Miinukset: "We did not realize that we had to check in within a minimum of 2 hours before the flight or else you have to pay this ridiculous fee. They were unable to do anything us at the counter and we had to go to this separate line that was very line in order to pay this massive fee. Their emails were not clear on this policy at all and you should be able to do it at the Ryanair counter vs go to another line. It was very convoluted and not a great customer experience. I wish somebody warned me of this policy as we almost missed an entire day in Santorini."
Miinukset: "The agent. They charged me extra for not check-in online. Very bad company"
Plussat: "Initial fare"
Miinukset: "Because of its wheels, my suitcase wouldn't fit their dimensions for gate check and they charged me 50 euros before boarding. They could have waived the suitcase through or offered to upgrade me to Priority, but they preferred to make an example of a passenger. They make you parade with your suitcase to the front of the line to "prove it." I will not fly on Ryanair again."
Miinukset: "Seats WERE VERY UNCOMFORTABLE AND TINY"
Plussat: "Absolutely nothing!!!"
Miinukset: "RyanAir is THE absolute WORST airline in the entire world!!! Ripped me off of almost $200.00! I will never ever use them again."
Miinukset: "They canceled our flight and we have not received a refund plus the 250 euros per person owed to us."
Plussat: "Once boarded it was very smooth"
Miinukset: "Over 3&a half hours delay was sooooo painful"
Miinukset: "Boarding could be more orderly."
Plussat: "This was our first Ryann air experience and we are very satisfied with the service. The airplane leaved at time and arrived ten minutes earlier. The ratio between what you paid and what you get is much better than the one from American airlines."
Miinukset: "No food, the seats were old, but it was ok,"
Plussat: "It was on time."
Miinukset: "A bottle of water is expensive and by the time you pay all the fees, Ryanair is no longer a low cost option."
Plussat: "The plane was clean, and looked new"
Miinukset: "No space for my legs"
Miinukset: "low cost feel"
Miinukset: "Ryan Air makes you pay a "Priorty" boarding fee so that you can take your carry-on on board. Then if there's room they'll let non-priority passengers bring their carry-on's. We were at the front of the line for non-priority. They said we had to check our carry-on's because there was no more space. However, they never filled up their overhead bins and they remained empty on the flight! What a scam."
Miinukset: "When I got to the airport they made my family pay 200 Euros for not checking in online! This is basically robbery, since I had no choice but paying it without ruining the trip of a lifetime. I've never encountered such a fee from any other airline. It's true that they sent an email warning a couple days before, but I was already traveling, so didn't check my email very carefully. I chose Ryanair in order to save money, despite their planes being less comfortable (seats don't lean back at all) and I don't mind too much having to walk onto the runway in order to board the plane. I very careful to to exceed their very strict carry-on weight limits. But in the end it still wound up being the most expensive and frustrating option."
Miinukset: "$60 Euro to print a boarding pass is ridiculous"
Plussat: "The general friendly attitude of the staff. I adore the music that is played after we land!!!"
Miinukset: "The boarding took long and the seats, plus no reading material, such as a magazine or newspaper. Everything else was very good."
Miinukset: "Got to my seat on the plane and it was covered with potato chip crumbs left behind by the previous flight's passengers and obviously not cleaned. Got harassed and threatened by the gate attendant while boarding because I didn't have a Visa check stamp on my boarding pass even though I had visited check-in and was not given one."
Plussat: "i love ryainair"
Miinukset: "They took my cabin luggage to the cargo even though it is the right size due to no more space in over head compartment and I believe if they where strict about the size with the All Pax and only allowed one price each in the hand the compartments would have been sufficient. You need to make sure to ask pax to be at check in desk 2 hrs before dept during peak periods due to security takes longer time make the story short I was happy with the above all standards Abdullah Benafif."
Plussat: "Flight was fine"
Miinukset: "We never got the email that we had to check in. As a consequence my wife and I had to pay for our tickets again."
Plussat: "It was in time."
Miinukset: "Delayed by 2 hours without advanced notice."
Miinukset: "I had the boarding pass on computer, but was unable to print. Took a long time to finally get one from one of the agents."
Plussat: "Very friendly and helpful people. We enjoyed our flight and really appreciated all the help to board and depart the flight. Would recommend your airlines to anyone."
Plussat: "Not much"
Miinukset: "Just about everything."
Miinukset: "More than 4h late. First and Last time on raynair"
Plussat: "So quick and easy"
Miinukset: "Shortage of seating in boarding area."
Plussat: "The flights were on time. Crew were polite and efficient. Pilot was smooth with the controls and kept everyone informed of weather and progress"
Miinukset: "Boarding had long with lines for check in and the policy of having a check in counter and then a second check in for carry on bags after the passport control and scanners was deceptive at best. I watched several frustrated passengers trying to cram legitimate small bags into the carry-on measuring cage. After failing they were asked for money - these bags were small and reasonable so be aware of the measurements before you fly."
Miinukset: "Horrible attitude of staff, poor service, so many hidden fees, delayed flight"
Miinukset: "Ryanair doesn't explain that boarding passes must be printed and that the phone pass is not ok. So upon arrival at the airport I am forced to pay Ryanair 15 euro to get a print copy. Ridiculous!! This information should be clear to the traveler on the website. It appears to be a cash grab on their part."