Boarded process could have been better. Overall excellent flight.
Tiny seats, very cramped for 11 hour flight, the food was terrible - only pasta option, full of grease, cheese and carbs, it tastes awful. No other choice. Tiny cups for water/drinks for over 11 hours of flying. Toilets felt dirty.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Miinukset: "Racists bastards!"
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Excelente fly"
Plussat: "Very smooth flight. Everything was perfect."
Plussat: "The crew and comfort."
Miinukset: "The food does not taste good at all."
Plussat: "Good crew, comfort and timing"
Miinukset: "I got what I expected"
Plussat: "Smooth. No turbulence. On time."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Miinukset: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Plussat: "Crew was good"
Miinukset: "No entertainment at all, food was bad"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Great reminder. Perfect communication about dalays etc. I will book through Kayak again"
Plussat: "The meals were very good!"
Plussat: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."
Plussat: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Miinukset: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Plussat: "I always had a great experience with Lufthansa."
Miinukset: "Delay of 45 minutes made me almost miss my connecting flight."
Plussat: "Cabin crew hospitality and service were amazing"
Plussat: "Plane was clean"
Miinukset: "no entertainment, cramped seats"
Miinukset: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"
Miinukset: "My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Miinukset: "They misplaced my oversized luggage even after I paid the overpriced $100 fee (87 euro cash only) for a 2nd checked bag. It was not defined by weight or size, but a straight fee of $100 for any kind of extra bag"
Plussat: "Nice airport"
Miinukset: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Plussat: "The seat was very comfortable"
Plussat: "great food ,service"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Drinks and food quality acceptable Well on time Very friendly crew"
Miinukset: "Seats comfort could have been better"
Miinukset: "since my flight was canceled, I did not stay in the hotel and i still had to pay for it! Lufthansa or brussels or both, screw you!"
Plussat: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
Plussat: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Miinukset: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Plussat: "Crew were courteous and professional"
Miinukset: "They couldn't serve dinner because of weather conditions (?!!) Boarding was kind of messy"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Lufthansa service"
Miinukset: "No entertainment"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Miinukset: "The flight was cancelled, I waited on the service center line for over 3 hours and in the end had to take a 8hr train ride in order to get to not completly miss my sailing trip. I arrivd to my boat 10hrs late when I was scheduled to take a 1.5hr flight and would have arrived 5 hours early."
Plussat: "The ease and non-confusion of the boarding process"
Miinukset: "There wasn't much entertainment options on this flight"
Plussat: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
same as from LUX … professional, nice.
Plussat: "Yes, Very good"
Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"
Miinukset: "Nothing. Flight was amazing"
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plussat: "Professional crew. Good simple check in."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Miinukset: "Don’t be late"
Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Miinukset: "Larger meals."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "Good flight, very attentive crew."
Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Miinukset: "Food and one bathroom out of service makes an awful flight"
Plussat: "Good service onboard, good food. On time."
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Miinukset: "I don’t like the limited choice of drinks on these short KLM flights."
Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."
Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"
Our original flight was canceled. No effort was made to notify us. If I had not checked to confirm my flight we would have shown up to a canceled flight. We asked to be at the airport 3 hours before our flight, but the SAS check-in staff didn’t arrive un two hours before our 06:45 flight. So it was totally unorganized.
LOST ALL OUR 4 CHECKED SUIT CASES
Loved it! Even better I had the whole row to myself!
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Flight from Chicago to Los Angeles was terrible On my ticket said economy plus which that is what I paid for but didn’t get a seat As economy plus
More water delivery and less time between meals. Good food and staff
Plussat: "The Crew was great. Friendly and attentive."
Miinukset: "Very small seat. Had a big person next to me and was quite uncomfortable"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Miinukset: "connection information very poor"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "My connecting flight was late and it was confusing where I needed to go from customs to catch my next flight. More info available on the app would have been helpful"
Miinukset: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."
Miinukset: ""sporty" landing in Washington :)"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Thre movie selection was great The crew was great Some of the food (in each meal) was good"
Miinukset: "Parts of each meal were great, parts were gross $4 for a can of soda? Really???"
Plussat: "Great crew"
Miinukset: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"
Plussat: "Good crew"
Miinukset: "Premium economy wasn’t as good as others"
Plussat: "This airline is punctual and the pilots are good."
Miinukset: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Plussat: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Miinukset: "Having to pay extra for normal legroom"
Plussat: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Plussat: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Miinukset: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Plussat: "Boarding was smooth, luggage came out quickly."
Miinukset: "No entertainment, only coffee and tea served."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "Easy boarding. Friendly staff"
Plussat: "Smooth flight, boarding was seamless."
Plussat: "Friendly staff"
Plussat: "easy board, timely departure & nice tea :)"
Miinukset: "seats were small and a bit dirty"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Miinukset: "The flight was cancelled the morning of."
Plussat: "Plane was quite empty"
Miinukset: "Plane wasn't in the best shape"
Plussat: "Boarding was quick and efficient."
Miinukset: "Flight attendants were not friendly."
Miinukset: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "Entertainment selection was very nice and the actual plane ride was smooth"
Miinukset: "Took over an hour delay for boarding due to air conditioning issues, then when we boarded we were told it was 35 Celsius until they start the engines. Then took an additional hour once boarded to take off due to traffic. Completely missed my connecting flight"
Plussat: "Even though I did not get the seat I paid extra for, it was a great flight."
Miinukset: "Check-in was slightly confusing to know where you had to go."
Miinukset: "No priority check boarding for business class in Compenhagen"
Miinukset: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Miinukset: "Had to pay 70 euro to check 1 bag at the airport!"
Plussat: "The cleanliness"
Miinukset: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Plussat: "New airbus with good entertainment screenset clean"
Miinukset: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Plussat: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Miinukset: "The slight delay due to something not being able to lock."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "Short flight, friendly crew."
Plussat: "On time and smooth travel."
Miinukset: "No choice in dinner items."
Plussat: "Quick and easy, nice cabin crew. I experienced no difficulties before or during this flight."
Miinukset: "We did not get food in this flight, it was not necessary because it was only a 1h 25m flight, so I cannot rate it."
Plussat: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"
eDreams charged us double the amount, fake illegal charged. promised us business class but put us in economy. worst company and service ever. they need to be shut down
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Great leg room and very clean plane nothing could be better 😁
Plussat: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Miinukset: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Miinukset: "One Toilet for a full plane with 150 passengers...."
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Plussat: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Miinukset: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Plussat: "Very nice plane and we left on time and the flight was very smooth."
Plussat: "everything was good enough"
Miinukset: "I would like a meal and drinks on the board"
Plussat: "flight crew was amazing."
Miinukset: "Boarding was poorly handled by airport staff"
Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Plussat: "Instructions for connected flights at airpotr were clear"
Miinukset: "Connection time 10 minutes instead of planned 30"
Miinukset: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Miinukset: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Plussat: "Newer plane for this stretch."
Miinukset: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "Everything was excellent"
Miinukset: "Nothing. All was good"
Plussat: "Flight was short and sweet, no problems to report."
Plussat: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Miinukset: "Charging 30 Euros to check in at the airport is lunacy."
Miinukset: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Miinukset: "I needed to cancel the flight a month before, and I got no refund"
Plussat: "We arrived safely. Bilingual staff."
Miinukset: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Miinukset: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Miinukset: "No food or entertainment."
Miinukset: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Plussat: "It got me from point A to point B."
Miinukset: "Seat was uncomfortable and next to an odorous toilet."
Miinukset: "paying for water!"
Miinukset: "surprised i had to pay for coffee"
Miinukset: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Plussat: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Miinukset: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Plussat: "Flight was on time which was surprising given a late snow storm in Tallinn."
Miinukset: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "Moved up to First class section."
Miinukset: "No refreshments"
Plussat: "New Planes, crew"
Miinukset: "Entertainment cost !!!"
Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Plussat: "Fine, left on time, short flight."
Miinukset: "No complaints"
Plussat: "The flights were on time, and the Riga airport was efficient."
Miinukset: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
This is a cheat. You toke money from me but you didn't give us my ticket. When we reached the airport security said I don't have any flight booking while I had booked a ticket and your careless behavior I have to get another flight. Gave me back my money or I'll do a police case.
Got to the airport 2.5 hours before the flight but had to queue so long for the compulsory bag drop that we had to run for the gate. Really unpleasant experience.
Miinukset: "WIFI announcement which did not exist"
Plussat: "Quick boarding, friendly staff. We took off on time and arrived before scheduled time. Good value for money!"
Miinukset: "Would be good if seats could be leaned back a bit."
Plussat: "The crew seemed very nice."
Miinukset: "The flight could have been on time."
Plussat: "we landed safely"
Miinukset: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Miinukset: "A mechanical malfuntion caused our takeoff to be over 2 3/4 hours late. I had a scheduled 4 hour layover which wasn't enough and missed my USA connection. Had to pay another $2500 x 2 for return flight to make a wedding Same happened on arrival. 2hr delay Going back in 2 weeks. Trying Europa Air"
Miinukset: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Plussat: "the plane was not bad, the personal monitor was very advanced."
Miinukset: "offer at least one meal, offer at least something to drink, a blanket ... in 8 hours of flight ... after hundreds and hundreds of dollars for a ticket. shame."
Plussat: "Quick flight - friendly staff"
Plussat: "Quick, cheap, and convenient"
Miinukset: "Like riding a park bench through the sky"
Plussat: "Good timing, efficiency"
Plussat: "Great value. Spacious overhead compartment for bags - no issue being near last to board with larger carry on bags. On time departure and even early arrival."
Miinukset: "chairs can't go backwards and are very thin. unpleasant experience for a 4 hours flight..."
Miinukset: "The flight was 1/2 late and hence arriving"
Plussat: "Leg space"
Miinukset: "Flight cancelled and replacement flight delayed, no offer of food or compensations"
Plussat: "Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby."
Miinukset: "They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next."
Miinukset: "vueling is the worst airlines ever"
Miinukset: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Plussat: "Our flight was slated for 3:35pm departure. But hours before the flight, the guessing game started as to how delayed and for what reason the flight was delayed. We ended up leaving 4 hours later and with one feeble apology from the captain..."
Miinukset: "Absolutely nothing. A meager €8 voucher that didn't even cover a meal and a poorly informed gate agent that couldn't provide any information because the head office wouldn't provide any information. To top it all off, the lie as to why the flight was delayed was not maintained by either ground staff nor the crew. Unbelievable"
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Miinukset: "The worst flight in my life"
Plussat: "This was the first time I travel with Vueling and the crew was so nice! and the plane so clean! Loved it. Much better than LATAM for example that was my next flight."
Miinukset: "My bag took to long to get out I got a little scared it didn’t get to Barcelona, but everything was ok at the end so as an overall everything was perfect!"
Plussat: "Safe flight, good leg room"
Miinukset: "Delayed departure, delayed boarding"
Miinukset: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Miinukset: "Had trouble with tickets everywhere and I have no luggage now"
Miinukset: "One hour delay. Very long wait for luggage. Our outsize luggage was just dumped in a corner without anyone informing us."
Plussat: "I paid extra for the extra-legroom seats, and that was good. Though they charge for snacks/food/drinks, I was fine with a free cup of water."
Miinukset: "Our seats up front (2nd row) didn't recline, and it wasn't because of bulkheads or exit rows. It was a short flight, so it wasn't too bad."
Plussat: "From check in to exiting the place, flying with Veuling was a great and very easy experience. We liked that there was more leg and seat space than on most planes and the in-flight magazine is top notch."
Miinukset: "No bags"
Plussat: "Easy boarding and smooth flight."
Plussat: "Good flight on time so no complaints"
Plussat: "Nothing. Was too uncomfortable."
Miinukset: "I couldn't fit my legs in the space between seats, so much so that I had pins and needles in my feet by the time we landed. The food is really expensive. Never flying with this airline again."
Miinukset: "overbooking, rude staff"
Plussat: "Friendly, pleasant and helpful staff on board"
Miinukset: "The delayed boarding of the flight due to the delayed arrival of our aircraft into Dublin. The 15 Minutes of silence and not knowing what was going on, or whether we were or weren’t going to eventually be landing in Barcelona or diverted elsewhere, after the aircraft had suddenly climbed very steeply away from Barcelona as we were almost about to land on the first approach to BCN."
Plussat: "Good leg room"
Miinukset: "Luggage drop and boarding pass took 45 min.- too long"
Miinukset: "Sits are not comfortable"
Plussat: "We finally got to Rome"
Miinukset: "Flight departed three hours late, apparently due to bad weather earlier in the day. No information available at the airport. Kayak told me the delayed departure time long before the airport display or information counter personnel. Long boarding - had to be bussed out on the tarmac and waited again to board inside cramped bus. At Rome, luggage took one hour to arrive on the very crowded belt. Terrible treatment."
Plussat: "Flight arrived back in Manchester 20mins early - bonus"
Miinukset: "not much choice for food"
Miinukset: "All good"
Miinukset: "You take money from my card and you send me confirmation when I go to the counter they said that I don't have any reservation I will complain about that you are the bad company ever"
Plussat: "Crew is good."
Miinukset: "The plain was late for 1:40 minutes and they lost my luggage again."
Plussat: "clean aircraft. smiling smart and friendly staff. on time departure. ultra quick bag retrieval. would highly reccomend"
Plussat: "Crew was greatly helpful"
Miinukset: "Flight was delayed"
Plussat: "Quick and easy all the way."
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Miinukset: "flight was delayed by 4 hours"