Plussat: "Easy boarding and nice crew."
Miinukset: "Flight was delayed by more than an hour."
Miinukset: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "This was our return flight back to the US much better then going to Europe!"
Miinukset: "The only thing i wish all airlines would consider is to give us regular folks more room(space) not just the rich people in business or first class! On a 10+hr flight it is well needed!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK."
Miinukset: "The vegetarian meal was just fair. The plane was small and bathrooms options limited"
Plussat: "Met expectations"
Miinukset: "Nothing to note"
Miinukset: "I arranged assistance but nobody showed up."
Miinukset: "Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy."
Miinukset: "You lost my luggage !!"
Plussat: "The crew was excellent, the food was pretty good,"
Miinukset: "One of the crew members was rude to me"
Plussat: "Exellent and smooth flight, thank you."
Plussat: "Schedule was followed."
Miinukset: "At Budapest Airport only one check-in desk, #1 was shown on the big board for this flight and the airline Lufthansa was only shown above the check-in desk #1, which was dedicated for First/Business and M&M Gold status travellers only. Many economy class passengers queued there and at the end they were all redirected to check-in desk #3, as that was designated for Economy class passengers (however not any Lufthansa sign was shown above. When I mentioned to the ground crew (Celebi) that they should improve signs and not mishandle travellers, the person in charge (Nikolett Magyar) said to me arrogantly that they are right, and nothing they would do to improve the signs and passengers' information. This is far what I expect from LH representative, even if subcontracted and not an employee. That behaviour made my journey sour as travelling - especially with not a budget airline - is not just getting from A to B, but an experience which is worth to remember for good reasons, but not certainly for bad ones."
Plussat: "The service was okay."
Miinukset: "Not enough space between the seats and the seats are very tough. So hard you can’t get comfortable"
Plussat: "Food, drinks, crew hel;pful"
Miinukset: "Boarding was not orderly, stupid system of delayed displaying of gate assignment"
Plussat: "Crew was super nice, service great and plane comfort appropriate for the duration of the flight."
Miinukset: "Overhead compartments very narrow and could not fit small carryons."
Plussat: "My flight from Budapest took off hour later then scheduled. We landed in Munich only ten minutes before the international flight's take off to San Francisco. Upon the Munich landing, eight of us were escorted on a special bus, with a special pass controll and on special routs to make sure we get on the plane on time. Our laggage managed to get on the same plane as well. Thank you Lufthansa!"
Miinukset: "There was nothing I did not like about my flight"
Plussat: "Agents in the airport helped us avoid long passport lines in order to board connecting flight by putting us forward to front of lines. Otherwise we would have missed connecting flight."
Plussat: "Staff were so friendly! The plane was clean and comfortable."
Miinukset: "no seat tilt"
Miinukset: "Gate change made with no PA announcement; we’ll, if you must, ok. But beginning boarding without telling anyone at all, making no announcements, not even in Hungarian, seems weird."
Miinukset: "Everything was OK"
Plussat: "Short flight."
Miinukset: "Too many stairs, far away from the connection flight."
Plussat: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Miinukset: "My first flight was delayed by well-over an hour, having me arrive an hour late for my connecting flight home. There were no efforts to assist me in locating my connecting flight, to set up any accommodations while at the connecting flight's airport for the additional 4 hours of waiting time, no apologies for making me late for wedding rehearsals (I'm the officiant!). I had to actively seek out the ticket counter for another airline, through which my connecting flight was re-routed."
Miinukset: "They switched me to a different flight saying I won't make my connection due to high traffic at the BUD airport and they never told me that instead of arriving to JFK, they are flying to Newark airport. Having not known this at all, I had no ride home, super inconvenienced and I was 2 hours plus away from my home in Jersey. Horrible experience"
Plussat: "Service was excellent. ."
Plussat: "Pretty much a standard commuter flight."
Miinukset: "cramped. people are getting taller and taller. seats are getting closer to each other."
Plussat: "Crew was friendly and we arrived on time, works for me!"
Plussat: "Nothing. Never was able to get on the flight"
Miinukset: "First leg of our flight was delayed, second flight departed before we landed."
Plussat: "On time"
Miinukset: "Marginal legroom"
Plussat: "It was unclear how to do the boarding after priority boarding. People seems to board whenever they wanted; so was a bit confusing."
Plussat: "Made our connection, plenty of room on plane."
Miinukset: "Plane was late out of Budapest. Lounge at Budapest opened very late. No entertainment options."
Plussat: "This flight was handled professionally and things went very smoothly. I don't have any complaints."
Plussat: "My flight was cancelled, and I could not get rebooked for 2 extra days. I have not returned home yet. No experience on this flight"
Plussat: "The food was ok"
Miinukset: "There was no way to check seats or gates ahead of time."
Plussat: "Food was surprisingly good! Pretty good selection of entertainment."
Miinukset: "Leg space was limited- even for a 5'4" person!"
Plussat: "Snacks and drinks were provided even though the flight lasted about an hour."
Plussat: "I like the food when we fly in eaurope only"
Miinukset: "Took too long, unnecessary waiting, missed connecting flight"
Miinukset: "Seats are uncomfortable."
Miinukset: "We couldnt fly because our name was in different order and they didnt want to change the order of our names."
Miinukset: "Crew Service, food,"
Miinukset: "The Budapest Airport was not very organized for check-in."
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Flight was completely on time, The crew was helpful beyond the minimum requirements, and the checked-in luggage arrived almost as soon as we reached the belt. Very nice experience.
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Excellent staff and good in flight service
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Very nice experience with Finnair, especially transatlantic flights. Professional crew, excellent service, scheduled on time, headache free environment, very clean and looks like new airplane. Only positive emotions. However, the aircrafts on domestic or short range flights look outdated, and definitely there is room for service improvement.
I was impressed with Iberia! Would definitely fly again!
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Miinukset: "Keep up the same spirit"
The flight was very average. It took ages to get to our stand at T5 LHR. Passport Control was a breeze and was excellent. We had to wait over an hour at baggage reclaim.
my flight was cancelled and I was not notified of this. in fact I got a confirmation on September 7, 2021 from Kayak and when I called to check on seats that is when I was told that flight was cancelled back in April. I had to spend the next 3 hours scrambling to change my entire trip and still have not received my entire refund for the cancelled flights.
Miinukset: "Rude check in lady who said I needed to check bag (but didn’t. Loads of space)"
Plussat: "Flight overall was unremarkable. Aircraft was almost twenty years old and looked it."
Miinukset: "Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has."
Plussat: "The crew was attentive and friendly. The seat was relatively comfortable. My special meal was good."
Miinukset: "I was frustrated with the entertainment system. I watched one film, and that was fine, but immediately after, I could no longer watch anything, even the film I watched previously, and it turned out that something had happened to all of the screens in my central section. Even after rebooting the system, it would not work again."
Miinukset: "Offer water or soft drink without buying it."
Plussat: "Friendly staff"
Miinukset: "Food, chicken option was horrible"
Plussat: "FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!"
Miinukset: "5 stars all around"
Miinukset: "I missed my international connection because flight was three hours late."
Plussat: "Food and in-flight entertainment.0"
Plussat: "Great pilots and communication. Good boarding and gate crew."
Miinukset: "No entertainment, limited drink service. Flight was rerouted and very poor reimbursement provided."
Plussat: "New planes, good food, professional crew."
Miinukset: "The seats seem to get smaller and smaller and on the short flights, you do not even get a free drink."
Plussat: "Cabin crew."
Miinukset: "Security at Heathrow."
Miinukset: "Because of the weather in London the flight from Budapest was delayed over an hour. By the time we made it to the connection flight in London they closed the gate and never made it our next leg. We got rebooked and made it to New York where we were supposed to get a hotel room. Never happened. Sleeping on the floor in the terminal."
Plussat: "comfortable seat, tasty food, pleasant attendants"
Miinukset: "Overly focused on pre-birding security while handling it in a very amateur way in Bud. Water and Food service offered for lunch and then not even a glass of water for 8 hours. Poor entertainment options."
Plussat: "Who would guess - the food."
Miinukset: "reading lights were never fixed during flight."
Plussat: "Nothing was good. It was really bad."
Miinukset: "1. The bags have been lost. They are located, but not yet delivered. All the kid's stuff, beach, personal things, gifts are still somewhere.. 2. IMHO: in Heathrow the Extra sequrity check point is unreasonable for the travelers from the US to Europe. 3 in the plane the person next to me was constantly coughing , NO MASK, it was flue. When I asked help to change a seat, flight attendant did not help."
Plussat: "Food and entertainment was good."
Miinukset: "The flight was delayed over and hour and then we waited on the tarmac for about 45 minutes, all the while having to keep our shades open and the cabin was hot."
Plussat: "Only marked down on food and enteritis was a short haul flight so none provided as expected"
Miinukset: "Virtually impossible to feel comfortable that I had successfully checked in. The app kept telling Facebook me I wasn't checked in. AND when I went to review the checked baggage policy to make sure I didn't have to pay for my first checked bag (there was a "YES" notice on a prior screen that made me wonder), the app didn't give me a way to "return to finish check in". Quite unsatisfactory in this day and age. Otherwise, the flight was lovely."
Plussat: "The crew"
Miinukset: "Landing was not as smooth."
Plussat: "British airways allows a roller carryon and a personal carryon, even for this cheap flight."
Plussat: "Boarding was quick and smooth."
Miinukset: "No complimentary drinks. And a stewardess had no idea which countries’ passengers needed to fill out a travel card for UK. I wasted all that time only to find out I did not have to."
Miinukset: "My flight from Budapest departed late (for unspecified reasons), which caused me to miss my connecting flight at London Heathrow."
Plussat: "Boarding was smooth, aided by being one of the last to board as I was relaxing in the lounge! Boarding was started earlier than listed and complete by the boarding time, long before the flight was due to leave. Crew were polite and courteous, even going to some extra effort to get me a semblance of a meal."
Miinukset: "Booked this flight every last minute and didn't order a Vegan option at the time. Was flying business over lunch time so a meal was served. However there was no vegetarian option on the menu. I expected there to be a vegetarian option at least, and I would work around my dietary choice, but with no vegetarian option, this was impossible to do. In the end the crew managed to rustle up something from the Crew meal and I was able to then have snippets of meal segments that suited my requirements. How could this be prevented in the future? Make available a vegetarian choice on all meal served flights. A Meat eater can eat vegetarian at a push but not the other way around. I know if might be too much to ask to make that a Vegan option as standard, because then every one can eat it, but just putting that out there."
Miinukset: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."
Plussat: "generally clean, good crew"
Miinukset: "Seats are uncomfortable and dusty/worn. Food is below average. Lounge is the worst of all among all the London lounges. Food and beverage in business lounge is like a school cafeteria level."
Plussat: "almost nothing"
Miinukset: "waiting long time for check no meal on board"
Plussat: "Behavior of board personnel"
Plussat: "British air way flight from London to lax"
Miinukset: "Amarican air line is so poor in service . No tv that worked drinks and food"
Plussat: "The entertainment selections were awesome."
Miinukset: "The passenger in front of me reclined so far, he was basically on my lap. It made it difficult to see the screen and eat dinner, which was subpar. The person behind me kept poking me in the back. I couldn't figure out how or why. I could've used more arm rest as both people on either side of me took the arm rest. So basically I was surrounded on all sides by inconsiderate people, who were probably as cramped as I was."
Plussat: "Seats were much more spacious than expexted. Must have been an older plane where they did not bother to reconfigure the seating"
Miinukset: "Surprised to find that beverages were no longer free. Took for ever to deplane, just made my connecting flight."
Plussat: "Everything was fine on this British airways flight."
Miinukset: "It is a shame that British airways now sell food and drinks. It feels like you are travelling with Ryan Air or Easyjet."
Plussat: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."
Plussat: "Great service and helpful staff Coffee was fresh filter coffee"
Plussat: "Crew and boarding was fine."
Miinukset: "The plane was 30 minutes late. We had to circle around Heathrow a few times before got permission to land. After landing we could not get to our gate for an extra 15 minutes.."
Miinukset: "I didn't have a flight to Baltimore. This was a booking error; one of many mistakes AA made in a 24 hour window."
Plussat: "It got me to LHR alive."
Plussat: "The flight got us there safely."
Miinukset: "The security area was crowded and loud with a man shouting instructions you could barely hear. No one was helpful. No one was there to answer questions. An extremely unpleasant experience."
Miinukset: "It was freezing. They thought they were transporting penguins instead of people. Everybody was wrapped up un blankets, jackets and hoods. So uncomfortable for almost 7 hours."
Miinukset: "at least they could have given us some water or juice free of charge"
Plussat: "The lounge services and staff at the airport."
Miinukset: "seats and surfaces not so clean in club world."
Plussat: "Very old 777 that was also dirty. Food was lousey. BA has turned into a low budget airline"
Miinukset: "they lost my luggage"
Miinukset: "No complimentary drink / snack / sandwich on a ~2 hours flight that travels at lunchtime."
Plussat: "Friendly staff"
Miinukset: "poorly working entertainment system."
Plussat: "It didn't crash, which is always good."
Miinukset: "Not enough food for a 2.5 hour flight at dinner time. I ended up really hungry, which is ironic as I'd just left Hungary."
The stewardess were very rude in their dealing with passengers.
Good budget airline, comfortable seats and pleasant crew
Plussat: "Seat was very comfortable. Crew was excellent"
Miinukset: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Plussat: "The plane left and arrived on time."
Miinukset: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Plussat: "Boarding and getting off the plane was fast"
Miinukset: "Our luggage space was occupied with bags from passengers from other rows."
Miinukset: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"
Plussat: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Miinukset: "No food or drink is included in the price, narrow seats."
Miinukset: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Plussat: "Seats were comfortable"
Miinukset: "Change in gate was not anounce"
Plussat: "The crew was welcoming and friendly. The choice of movies was awesome."
Miinukset: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"
Plussat: "The crew was nice, seats were comfortable."
Miinukset: "I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line."
Miinukset: "More legroom. And not having to pay for a simple glass of water."
Plussat: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Miinukset: "Better entertainment system... better food and more courteous cabin crew members....."
Miinukset: "Flight was cancelled, difficult rebooking."
Plussat: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Miinukset: "On both flights the control forty didn’t work."
Plussat: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Plussat: "Boarded and departed gate on time. Efficient."
Miinukset: "Not the friendliest."
Plussat: "Was on time"
Miinukset: "The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay."
Plussat: "Friendly and attentive crew."
Miinukset: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Plussat: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Miinukset: "Chair didn’t lean back, unclear that water wasn’t free"
Plussat: "Good airport and nice crew"
Plussat: "Staff super friendly. Comfortable sears. Food very good."
Plussat: "If I can give this airline negative stars, I would."
Miinukset: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Miinukset: "Timing Food Service Entertainment"
Miinukset: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."
Miinukset: "Fligjt canceled, bad customer support, lost bag"
Plussat: "The two staff I randomly meet and ask for questions"
Miinukset: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Plussat: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Miinukset: "Nothing really, just a typical budget flight."
Plussat: "I arrived in Köln."
Miinukset: "Eurowings operated by Sun Express? I did not know what airline was flying me to Seattle."
Miinukset: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Plussat: "The Lufstansa flight we ended up boarding to San Francisco for a connector to Las Vegas was a pretty good flight. The entertainment and food choices were excellent. As a matter of fact I ended up declining the last meal served because I was still full from the first meal and snack. The crew was friendly and professional. I really liked the bathroom waiting area on the lower deck, which was great place to stretch out and do a few exercises on a long flight."
Miinukset: "To begin with I should mention I am 6'1" and stocky, so the economy seat was a bit tight; my knees were against the back of the seat in front of me. The previous flight coming to Europe had more room between the seats. The biggest problem by far was that the Eurowings flight was delayed by 8 hours! The Lufstansa customer service at first handed us a sheet of paper with contact information for Eurowings, Once she found out that we booked the original flight through Air Canada, she was able to help us get another flight. The flight was routed through San Francisco, with a transfer to a United flight to Las Vegas. Unfortunately, the United flight has 'technical' issues that delayed it another three and a half hours! So, rather than getting home to Las Vegas at 4 p.m. on Thursday, we ended up getting home at 4 a.m. on Friday morning. We never were told why the original flight was delayed 8 hours!"
Miinukset: "Cancelled the flight from Cologne to Zurich - It was showing on time when we left home, but at the airport we saw the status change. No one called or emailed us even when all the details are provided while booking the ticket. The line for the ticket counter at the airport was miserably long, so we had to use international roaming to make our calls to customer service. They never told us why the flight was cancelled and changed the topic to how they can rebook us - my suspicion is that there were very few customers for that flight so they thought its cheaper to cancel the flight and let the customers figure out the solution. Horrible! Te only option given to us was a late night flight to Vienna (more than 12 hours later), and then staying overnight there and then flying to JFK. That was of course unacceptable as we had to join work on Monday. I asked them to then look into Dusseldorf and any flying options from there. They were able to book us a flight from there. We rushed to DUS airport - The email confirmation took hours to show up in my inbox even though they promised 10-15 minutes. After waiting for the confirmation for a little, we had to take a cab from Cologne airport to Dusseldorf airport. It cost us over 200 euros and a lot of stress. The whole experience was a nightmare and I would not wish it upon anyone."
Plussat: "Staff at the airport (ticket counter and check-in) were very polite."
Miinukset: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Plussat: "Everyone was nice."
Miinukset: "When we finally were able to board it went smoothly. The crew was nice, but nothing amazing. Not very comfortable but not surprised for a short flight. There was no “food”. There was no “entertainment”. Kayak was great for information and reminders!!!"
Miinukset: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Miinukset: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Plussat: "Comfortable and enjoyable."
Miinukset: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Miinukset: "Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings"
Plussat: "Not a good experience"
Miinukset: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Miinukset: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Plussat: "Service onboard was very efficient. Flight was short"
Miinukset: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Plussat: "Overall good experience, flight was short and painless"
Miinukset: "Flight borded late and at a different gate"
Miinukset: "Never made it due to prior cancellation and no back up plan"
Plussat: "Flight attendants were very good"
Miinukset: "Two hours late. Check in and Gate attendants rude. Unprofessional. No updates on delay"
Plussat: "Nice aircraft (new, pleasant atmosphere), on time departures, very courteous and prfessional staff, clean plane"
Miinukset: "crippling amount of room between seats, so little that everyone must stand, turn around, and grip the seat back behind themselves to slide out. We deal with it because this is the world we live in. The new thing in Europe - if you didn't purchase a ticket that includes drink and a snack, you are s.o.l. (best to grab a snack to take on board)"
Plussat: "Everything was fast and convenient and the price was good"
Miinukset: "No sign of eurowings on check in"
Miinukset: "First leg of flight was delayed by fog. OK... it happens, but almost every customer facing employee along the chain gave wrong information and/or had no inclination to help. Spent an hour going from pillar to post at DUS having been told to retrieve bag from incoming carousel. Told several times it wasn't there and would meet us in DRS. Of course it wasn't. Frankly I've had more help from airlines in the least developed parts of the world. Lufthansa Group.... you must be joking."
Plussat: "Staff at Rome was great. Crew was excellent. Plane was magnificent."
Plussat: "On a long haul flight, when I bought my ticket, Kayak advertised entertainment on my long haul flights. There was none on this flight! Seata were extremely uncomfortable."
Miinukset: "Stop misleading passengers to make money"
Plussat: "They were polite"
Miinukset: "The leg room was terrible and the plane was hot."
Plussat: "The aircraft was a Boeing 787 Dreamliner! Wow, what a great aircraft! Seats in coach were good but tight for a big person like myself, but that is more my problem than theirs. Flight cost was the major determining factor and Norwegian was the low cost leader. I'd travel again with them."
Miinukset: "NO FOOD, NO DRINK unless you either bring your own (HIGHLY RECOMMENDED) or don't mind purchasing a 12oz can of Coke for three Euros. If I were to travel again with them, I'd pack a bigger lunch and more water/soda for myself to save some cost. Even if purchased in the terminal."
Plussat: "Seats were fine in economy. Overall the flight was a breeze."
Miinukset: "WiFi on trans-Atlantic flights."
Plussat: "I got charged 100 for each leg of the trip for luggage and your app would not let me check them in online"
Miinukset: "Baggage cost was outrageous"
Miinukset: "The seats on the plane were hard, and the food was fair."
Miinukset: "We got to Paris and they had to bus us off. Which would have been fine but they had one tiny bus going back and forth every 10 min for a massive 787. It took at least 5 trips to get everybody off. Even if we had just been told that was could have stayed in our seats as each load got off."
Miinukset: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Plussat: "Smooth, no delays"
Plussat: "We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing."
Miinukset: "Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame."
Miinukset: "I didn’t know I had to pre-order my meals. Also, the entertainment selection was very limited."
Plussat: "Service, seating and amenities were great."
Miinukset: "We asked a worker at the self checkin kiosk if the seats my wife and I were assigned were next to each other, and the worker told us they were. They actually weren't, so I had to ask another passenger if she would switch seats with me. This was especially annoying since I supposedly paid an extra $30 to get seats together. Boarding process was the only other negative. The line was not organized or supervised in any way. Group A was called and then very shortly after, while people in A were still lining up, group B was also called. People from group B just piled in toward the front of the line and many group B passengers boarded before group A. In the end, boarding groups didn't matter at all because you all just crammed into a bus together and the last people on the bus were the first to get off and board the plane anyway."
Plussat: "Norwegian Air is great! Very nice plane"
Plussat: "Entertainer was good"
Miinukset: "Screen snack shop was always closed. Service was spotty"
Plussat: "New plane, clean"
Miinukset: "I tried to add an additional bag online, but server kept freezing up. Decided to check bag at airport. I was charged 80 Euros instead of 35 shown online. I then had to take the small additional box to another counter, because it wasn’t a suitcase???? Staff were very rude, and at best the crew was indifferent. I have flown all over the world on many airlines, and this was by far the worst experience. I will never fly Norwegian again."
Plussat: "The price was too good to be true, and it was."
Miinukset: "I flew Norweigan round trip to Paris from NYC in May. I knew that it was a budget airline, but I've never seen such horrible service. If you like chaos and being treated like a second class citizen, this is the airline for you. Upon arrival at the airport, we were not able to check our bags at check in (you have to pay 80 Euro and go upstairs to do so). When we asked the staff at the front desk, they were blunt and rude and looked at us like we were crazy for even asking to check our bag. At boarding, they called group A to board at a different gate, then proceeded to make everyone stand for the next 20 minutes before giving us the update that they would need another 10 minutes to give us an update. The terminal was so small no one had any room to move or find out what was going on. During the flight, the only in flight entertainment was the map, Titanic (in French), and Wonder Woman. The rest of the channels either didn't work or didn't exist. The flight attendants only spoke to the people who pre-purchased their meals, so don't expect them to acknowledge you if you didn't buy anything. We weren't even offered water on a 7 hour flight, you had to get the attention of the flight attendant so you could purchase water."
Plussat: "Not a full flight"
Miinukset: "Uncomfortable seats and zero service."
Plussat: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Miinukset: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."
Plussat: "The price was good"
Miinukset: "My flight to Rome was cancelled due to the snowstorm and after being redirected to Milan and then Budapest and then Paris, I knew I would never get on the Rome leg of my trip. I would have liked some weather update or communication about the trip as I just kept tracking it online. Sadly missed the flight and lost the money but I know Norwegian doesn’t control the weather"
Plussat: "Crew, food and new planes were comfortable"
Miinukset: "Arrive at airport at 330am for a 600am departure. All notifications stating flight was on time. We told to lined up at gate. At 600am we are told the captain has called out sick. I'm sure the airline know before departure that they had no captain. So wait for new captain and crew. Take off 7 hours late. I would suggest better communication and more fleaxibleity with re scheduling on the app. I would have checked into a hotel a flew the next day if I could"
Plussat: "I liked the price of the flight."
Miinukset: "It was delayed over 2 hrs. They do not provide free food-service for a flight that is 8hrs."
Plussat: "Short flight."
Miinukset: "No entertainment. No services provided."
Miinukset: "Horrible seats. The lady that checked me in did not understand my request"
Miinukset: "That no water was included for guests, I understand food. But i would never recommend this airline to someone."
Plussat: "Flight was on time."
Miinukset: "I didn’t realize the airline charges for EVERYTHING! Flight staff was not friendly. We were rarely acknowledged or asked if we needed anything. I will be looking at traveling with other airlines, ones that at least don’t charge me $60 for one bag."
Plussat: "The food and plane was good"
Miinukset: "We got stuck on the plane for an hour and a half after we landed because they couldn't get the ramp set to let people out. This was after a 9 hour flight."
Plussat: "Decent hot meal served. Pleasant flight attendants."
Miinukset: "In flight entertainment system was out for the whole flight at all seats."
Plussat: "The 787 Dreamliner is a fantastic plane and it felt like the whole flight was just generally smoother. They seem to take punctuality very seriously. The free entertainment screens are fantastic for these long flights. Make sure to bring a set of standard earphones (otherwise pay $3.00). The crew was friendly and their uniforms are cute with plaid theme."
Miinukset: "My only complaint was the lack of meal options for purchase onboard. I didn’t realize you had to order the meals when purchasing the ticket, and figured there’d be an option to purchase onboard (for a higher price possibly?). Sadly, the only options for last-minute purhase are snacks. The closest thing to a “meal” was a hot cheese sandwich on wonder bread for $7. I probably should’ve done my homework, but it’d be so nice if they allowed purchase of meal while onboard."
Plussat: "I LOVED the entire journey and embrace the pay as you go model for economical long haul travel!"
Plussat: "reasonable upgrade to business class"
Miinukset: "Seats are too small and uncomfortable. Food was stale and I was not given an option because they ran out of the beef by the time they got to my seat."
Plussat: "As expected. Very quick to get luggage from layover"
Miinukset: "Nothing. Only 1.5 hour flight"
Plussat: "It was a nice plane. Very clean. Good entertainment. USB port to charge your phone."
Miinukset: "If you get a LowFare ticket you don't get any food or drinks. You have to buy everything and it's very expensive. Even on an 11 hour flight they don't even offer you water unless you seek them out specofically."
Plussat: "The plane was nice and cool, and the music was a nice touch."
Miinukset: "The seats were very crowded, little to no leg room available, and the movies kept crashing every time I tried to watch them."
Miinukset: "Plane was over an hour late. We did not get an explanation for the delay until five minutes before we took off. Airport was not set up to handle the number of fights and large number of passengers. There is only one restaurant with really expensive food and drinks."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "Friendly crew. Excellent entertainment system."
Miinukset: "Delayed boarding. Poor food quality for a ridiculously high price."
Plussat: "Dreamliner was great, smoothest flight I've ever been on."
Plussat: "That I had a whole row to myself...thanks for not overbooking?"
Miinukset: "Baggage fees No complementary meal(s) No instruction on having to recheck baggage at layover airport SERIOUSLY!?"
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Miinukset: "They refused to acknowledge us as we wanted to ask a question about boarding. And than boarding began. Wife is nearly blind and we were not allowed to go first."
Miinukset: "Flight left from Budapest 2 hours BEFORE the time we booked the flight for - didn't get any notification, nothing!! Airline confirmed it was their fault,but my m missed her connecting flight and we still don't know how to get a refund for that... This is totally unheard of and unacceptable."
Miinukset: "Wait to board and after time passes for departure, notice for delay only after expected departure time. No explanation. 1hr delay then they call to gate and everyone waits and another hour passes and no explanation given. Finally next boarding time passes and then gate change and plane change and we are notified they needed to get new crew. Finally board. Landing was terrible and I dont feel particularly comfortable ever flying with this airline again. Will rather pay more and fly klm"
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Miinukset: "Left my gifts on the plane. Claimed they couldn't find it. Then they lost my luggage."
Plussat: "New plane"
Miinukset: "Flight was an hour late"
Miinukset: "the kosher meal option wasn't great and the service to warm the food took way too long"
Miinukset: "International flights should serve food for free. This one did not."