To charge $39 for a list and found help ticket is extortion—will they find my item for that price?
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights but they flew anyway.
Plussat: "Confort and kindness"
Miinukset: "It was too cold"
Miinukset: "Still don’t have my luggage yet"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Crew was great and helpful despite oversight in my special meal."
Miinukset: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Plussat: "No delay and nice staff"
Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Miinukset: "Long haul flight made pleasant by KLM"
Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."
Plussat: "The service"
Miinukset: "The food."
Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."
Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Plussat: "Friendly staff"
Miinukset: "Leg room"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Plussat: "Friendly in-flight personell"
Miinukset: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Miinukset: "infotainment was down. Lost my luggage the flight was delayed"
Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Plussat: "The flight crew was nice. Plane departed/arrived on time."
Miinukset: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Plussat: "Very friendly and helpful personnel."
Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Miinukset: "Tiny old cramped plane."
Plussat: "Got to Amsterdam on time and everything was great including the staff"
Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Plussat: "Easy boarding, plenty of room"
Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"
Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"
Plussat: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Miinukset: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Plussat: "Excellent service"
Miinukset: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Miinukset: "seats on Jet air flight are very uncomfortable"
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
We’ve been border but waited 3 hours before pushback due to technical issues. Good can be improved, especially the hot meal.
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
Very tight leg space in the cabin
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Miinukset: "I not get to go my flight, I couldn't get reimbursement"
Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Miinukset: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Plussat: "Check in agent extremely helpful and friendly."
Miinukset: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Plussat: "I like the comfortable seats"
Miinukset: "Service lag a little"
Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Plussat: "Flight was on time."
Miinukset: "In flight complimentary food and drink service could have been better."
Plussat: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Miinukset: "Seats were not comfortable, even in Comfort + seating isle."
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Plussat: "great food, entertainment and seat comfort"
Miinukset: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Miinukset: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Plussat: "Over all pretty good for price."
Plussat: "Good selection of movies"
Miinukset: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Miinukset: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Plussat: "I liked the food, the crew, the service"
Miinukset: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Plussat: "Crew were pleasant most of the time"
Miinukset: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Plussat: "The crew and flight was faultless"
Miinukset: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Plussat: "Standard on most parts with pleasant staff"
Miinukset: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Plussat: "I would like to come on time each trip because I got two late time before with airfrance"
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "Speed, professionalism"
Plussat: "Smoothness of flight and service"
Miinukset: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Plussat: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Miinukset: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Plussat: "Short, lots of leg space"
Miinukset: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Plussat: "All of the crew were friendly and the flight was on time."
Miinukset: "No problems"
Plussat: "That it was a night flight"
Miinukset: "No airconditioning, no food choice, no space."
Plussat: "leg space in plane"
Miinukset: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Plussat: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Miinukset: "bad smell around my seat"
Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Plussat: "Movie selection was awesome! Food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Plussat: "It was as expected."
Miinukset: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Plussat: "The crew was friendly."
Miinukset: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
Plussat: "Although plane was full staff moved us through quickly"
Plussat: "Ticket price"
Miinukset: "Long check in wait in Dubai. Food was shocking - inedible!"
Plussat: "Pleasant staff."
Miinukset: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"
Plussat: "Boeing Dreamliner was amazing. Very comfortable even in economy. Boarding very easy. We left and arrived exactly on time."
Miinukset: "You have to buy your own food and drinks. Priced on the high side. Bring your own sandwich and drinks."
Plussat: "On a long haul flight, when I bought my ticket, Kayak advertised entertainment on my long haul flights. There was none on this flight! Seata were extremely uncomfortable."
Miinukset: "Stop misleading passengers to make money"
Plussat: "Non-stop price and service"
Miinukset: "Difficulty in request information on changing flight Went back in forth between Kayak and Norwegian til I give up."
Miinukset: "Flight was cancelled at last minutee"
Plussat: "The new plane and the entertainment system are great. Especially liked being able to order drinks and pay for them from the entertainment system"
Miinukset: "The seats like most airlines are uncomfortable and the leg room is bad."
Plussat: "Crew was very friendly, food was good and got 2 meals, lots of entertainment options"
Miinukset: "More clear boarding procedure (couldn’t hear groups, MORE LEG ROOM, very cramped"
Plussat: "Upgraded to priority seating for the overnight flight. Worth it! Entertainment system was easy to use."
Miinukset: "I had a middle seat ..."
Plussat: "On line interface . Price . Staff ."
Miinukset: "Food . Seat comfort"
Plussat: "For an economy flight, the plane was night, as was the seating."
Miinukset: "They weighed the baggage both at check-in and when boarding the plane. I passed easily both times, but because others didn't, the boarding process was bogged down and took so long that the flight was late leaving. Nothing was efficient, and the whole process was stressful."
Miinukset: "Arrived at Paris (CDG) airport 55 mins before take off as my Air France flight from Bordeaux to Paris was delayed by an hour. Was told that checkin closed 1 hour before take off & there was nothing they could do, customer service was in Oslo! Was given a piece of paper with 2 phone numbers!"
Plussat: "Direct flight home, ended up on an emptier 11hr flight and had entire row to myself. We didn’t crash so that’s a plus."
Miinukset: "If you want excellent customer service buy the meals. If not you’re pretty much on your own. 11hr flight and I wasn’t even offered water."
Plussat: "Smooth, no delays"
Plussat: "good space, especially with 3 seats to myself;)"
Miinukset: "-my monitor/screen did not work (many others too) until they rebooted the whole system after at least 45 minutes into the flight -no food, no snack, no drink"
Plussat: "Excellent, first time."
Miinukset: "Very unfriendly and stressed out female attendants....they should keep the guys only...I wish I was seated on the other side of plane... Catered primarily to customers ordering and paying on the plane...including cooked meals....customers with preordered meals got everything last...we end up having no choice of meal (chicken only) while people seated next to us got their NOT preordered beef dinner promptly, 10 minutes before us...and people seated behind us got no prepaid meals because they run out of food...???..."
Miinukset: "Most uncomfortable chairs ever!"
Plussat: "Excelent Confort and atención thanks"
Plussat: "The price was great."
Miinukset: "There was a 5 hour delay and I was not notified by Norweigan via email or text, even AFTER CALLING AND REQUESTING that they notify me. No drinks were served-not even WATER to those that did not pay for a meal plan. This is unacceptable and possibly illegal. Awful experience."
Plussat: "Tasty meals. Excellent flight crew."
Miinukset: "Late to board with very little updates as we waited. Crammed into a tight gate with poor system to line people up to board. An obtrusive secondary screening in which no seating was provided as they request you remove shoes."
Plussat: "Short flight."
Miinukset: "No entertainment. No services provided."
Plussat: "There was nothing that was good about this flight."
Miinukset: "- Could not check in online.. (this is the 21st century) - 1 check in bag should be standard on all transatlantic flights! I only found out I had to pay for my bag at check in bag drop. - Basic food should be standard on all transatlantic flights! - Water, tea/coffee should be standard on a transatlantic flights! I mean c’mon, who pays for water on a long haul flight? Is that a joke? Who comes up with these pricing strategies? A transatlantic budget airline? Stop ripping off travelers just to make a quick buck.. Evil are those who negotiate partnership deals like this without keeping your customer in mind. You are in the service industry for crying out loud! - If any of such amenities are not offered on long haul flights, that needs to be EXPLICITLY NOTED IN BIG BOLD LETTERS DURING BOOKING. - Very poor understanding of customer behaviour and flight booking.. - Price discrimination by having to pay for standard amenities on long haul flights is evil and unethical"
Plussat: "Comfort better than expected. Crew very nice . Good sound for entertainment"
Miinukset: "Got the correspondence only because this flight was also late. You have to pay for everything. Couldn’t get food because didn’t go online 72h before departure. They never sent a reminder"
Plussat: "Good movie selections"
Miinukset: "Each Norwegian Air flights play loud pop music during boarding. Neutral low volume music is preferable. Having been traveling for hours, loud pop music is a stressor."
Plussat: "If the format is ordering food there's suppose I be a good standard of service. And there isn't. Also they didn't have earphones for sale-- if they're not handing them for free st least make sure you have some for sale."
Miinukset: "There is no organization when boarding due mainly to the staff's poor training/handling of groups. I also believe that when selecting seats, they should indicate where lavatories are. This knowledge is fairly reasonable to have when choosing where one is to (uncomfortable) sit for a minimum of five hours."
Plussat: "They charge $65 for checked baggage upon checkin with no advanced warning. Not cool."
Plussat: "I LOVED the entire journey and embrace the pay as you go model for economical long haul travel!"
Miinukset: "BEWARE BOOKING NORWEGIAN THROUGH K A Y A K. Norwegian is the only airline that does NOT allow travel agencies to access reservations — meaning should any issue arise, the travel agency will be calling the same Norwegian line that you would, with even less power than you would normally have yourself. Never fly Norwegian if you don't like the sound of 8 hour delays and lost baggage that require a rescheduled flight home — because they will insist on charging you exactly what you paid for the first ticket, claiming there's a "fare difference" when in fact there is none at all. Outright. Theft. Phone operators will not transfer you to their supervisor; online request for problem resolution has not been answered in over two weeks. If you think nothing will ever go wrong with air travel and you want the cheapest seat possible, fly Norwegian every time."
Plussat: "Nothing really. It took off, it landed."
Miinukset: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Plussat: "Lots of seat room. Good entertainment selection."
Miinukset: "Only one drink service ."
Miinukset: "You, it was you."
Plussat: "Great vehicle - quiet engines, good lighting, good seats. Very good value. Staff was perfectly fine, ignore these other moronic reviews from the snowflakes who feel the need to be treated like royalty"
Miinukset: "Complimentary drinks only serv Once during the entire 11 hour flight. Lame"
Plussat: "The plane was very comfortable. I love the individual screens."
Miinukset: "I tried to sign into prepay for my bag the day before my flight and couldn't, then I had to pay the 50 Euros at the airport and the lady helping me was not helpful when I explained this situation."
Plussat: "Nice, new airplane, modern bathroom, movie selection pretty good, was expecting a low budget look, but it was all high-tech and attractive."
Miinukset: "the usual complaint \i have with all the airplanes, not enough legroom, and no, \i will not pay extra on principle. I also had a problem with the TSA agent, but \i guess that is not your problem. Had to wait a long time for "opt-out.""
Plussat: "Self check-in and boarding procedures Seat spacing"
Miinukset: "Mobile App could be better Amenities"
Plussat: "The crew was reasonably customer-friendly and the individual entertainment options made long flight easier, and economy class at the back of the airplane was as comfortable as can be expected."
Miinukset: "The pre-boarding and boarding experience was dismal, with extended delays requiring leaving the gate area accompanied by vague explanations and conflicting instructions about when to return to the gate, when to expect an update, and how to expect the update to be communicated. Instead, ground agents were rude and blamed passengers' confusion on us rather than their own lack of coordination and communication among themselves."
Miinukset: "although he seem to allow a carry-on bag and a personal item, the misleading print is that the two bags in total cannot weigh more than 10kg. This is extremely deceptive since even a "personal item" such as a backpack with a laptop can weigh almost 10 kg by itself. the policy seems to deliberately make people show up with bags they have to check at the gate for $50. in fact, nearly every passenger had this problem. the employees at the gate, rather than be sympathetic, would just smugly point to the fine print and say "It says it right here!" Seems like a way to squeeze more money out of people since there's nothing else you can do except skip the flight. i did. it authorize them to charge my credit card but they ran it anyway. Very bad customer service. would not recommend this airline."
Plussat: "The aircraft is nice and I enjoy the extra luggage space many companies require a lot of passengers to check their carry on at the gate and that really annoys me so I appreciate having room for everyone and their belongings."
Miinukset: "There was only one crew member that was customer friendly but she was amazing. The others that were in my area all had a horrible attitude."
Miinukset: "Couldn't get boarding passes in advance and no online check in. Luckily I was able to reserve a seat in advance."
Miinukset: "It was delayed and delayed and delayed then canceled and they didn't have a new flight for 2 days. They canceled it too late so all other flights left so i had to purchase a new 1200$ ticket on a new airline the next day"
Miinukset: "They refused to acknowledge us as we wanted to ask a question about boarding. And than boarding began. Wife is nearly blind and we were not allowed to go first."
Miinukset: "Flight left from Budapest 2 hours BEFORE the time we booked the flight for - didn't get any notification, nothing!! Airline confirmed it was their fault,but my m missed her connecting flight and we still don't know how to get a refund for that... This is totally unheard of and unacceptable."
Plussat: "Flight changed twice I had to bookman other flight to London and missed my connection to dublin"
Miinukset: "No flight"
Plussat: "Comfortable and good entertainment choices."
Miinukset: "Landing in Iceland to switch crews was a surprise to me. I wasn't aware of this before the flight."
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Plussat: "Crew was polite and accommodating. Seat were comfy and they inflight movie selection was pretty awesome."
Miinukset: "i loved everything!"
Miinukset: "the kosher meal option wasn't great and the service to warm the food took way too long"
Plussat: "The new plane"
Miinukset: "The food was very small portion"
There should be more phone charging options specially in the seating setups in the waiting hall.
The flight was 30mins late at first then with delays getting the plan started we were stuck on a red hot plane with no air conditioning for at least another 45mins before it even taxied. It was then a bumpy and uncomfortable flight. Really disappointed in Ryanair
Really cramped, uncomfortable
Good value for money. Chairs are very basic, won’t recline. Other than that everything ok.
Fast, good loads in and out, totally worth of price.
Better entertainment opinions
Disembarkation at Seville airport was in a part of the airport distant from the main facility. We used stairs to leave the plane then had a very long walk to the luggage area and Covid monitors. They could do much better.
Plussat: "The crew was very good. And the flight was on time."
Miinukset: "The seats cannot recline. They were stiff as a board. Completely uncomfortable! No complimentary drinks, not even watter!?"
Miinukset: "I felt the cabin crew were rather unprofessional. They didn’t seem to be taking anything very seriously, giggling through announcements and one member of the crew spent most of the flight flirting with a passenger!"
Plussat: "Not much."
Miinukset: "The staff were rude. The flights were delayed. The staff at budapest checked our passports/boarding passes and then we were kept in a holding area on a stairwell between the desk and the plane for over 30 minutes, in a hot environment. The seats were not comfortable."
Plussat: "The plane was clean. The pilot was apologetic."
Miinukset: "The ground staff were processing boarding passes before the plane had even landed causing a long queue in the corridor leading to the exit to the airfield. There was no information as to why the plane was late, but this caused us to miss the take off slot and delay the take off by over 2 hours."
Plussat: "It was alright, nothing specific to be mentioned here."
Miinukset: "Flight was delayed 50mins. No explanation was given!"
Plussat: "Was on time"
Miinukset: "Better food choices"
Plussat: "No Frills Flying at Very Competitive Prices"
Miinukset: "Cost of Hand/On Board luggage can be the same price as the flight!"
Plussat: "We made the flight!!"
Miinukset: "Notification of which Gate!! All the steps Down to the tarmac then up the plane steps!!! Priority- didn't seem to mean anything- everybody boarded the same!! The Cabin crew- Rushed announcements!! And worked as I feel robots!! But definitely got Value for Money!!!"
Plussat: "Ryanair is different...the crew sells perfume and lottery tickets during the flight."
Miinukset: "The board in BUD said flight was delayed...no gate info. Then I noticed people in the area frantically getting up...witching 5 min there was no gat to a message that said boarding...last call! We frantically got to our gate which was a large metal pole building...where we stood for 30 plus minutes."
Plussat: "The flight left on time and arrived early, the staff were pleasant and friendly."
Miinukset: "The cabin was a bit grubby."
Miinukset: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
Plussat: "Price, flight crew."
Miinukset: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Miinukset: "Ryan Air have changed their online check in system with flights.Basically i was forced to pay for a seat spot on my return flight because they only allow 48 hour check in before flight if you dont purchase a seat. Because of the risk of not having access to print out my boarding pass when in Hungary while checking in there for the return part and that the app may not have worked on my phone it resulted in me paying additional fees or pay a larger sum to check in at Hungary airport. .Online check in should not be locked behind a paywell.This is dishonest business. The flight on the way delayed with no explanation and the company didnt bother to notify the airport of this and update the times on the boards or atleast a delayed notification at the airport. They tried to rush the boarding because of the fact they were delayed and boarded all passengers at same time in both priority and non priority queues which kind of defeats part of the purpose of those people paying the extra for priority boarding. Also this return journey of the flight was delayed too with no communication of a delayed take off. Despite the fact that Ryan Air claim to have the highest percentage of flights arrive on time i have yet to witness a single flight of theirs arrive on time which has me to believe the company is falsifying information on this record."
Plussat: "Reasonable price."
Miinukset: "Was sat nowhere near my group of friends, know one on the plane was sat with who they travelled with. Plane was running late."
Miinukset: "2 hours delayed. No information."
Plussat: "Flight was ok"
Miinukset: "They didn’t put up the gate number until 15 minutes from boarding, the gate was far away, and they rechecked the ID 2 times in the 15 minutes. WE ARE NOT CATTLE!! Treat your customers with at least a little RESPECT."
Plussat: "Original price"
Miinukset: "We were on vacation with our 3 year old and spent almost 5 extra hours in the Budapest airport which ate up most of our day. We were notified of the delay 5 minutes before we checked in and could have caught a cab later in the day and enjoyed our last day in Budapest."
Miinukset: "It was delayed"
Plussat: "Flight was cheap and it got me home."
Miinukset: "At Budapest airport Ryanair’s gate B9 there was no communication or it seemed any system in place. Plus the gate itself was so small all passengers couldn’t fit."
Plussat: "Low cost"
Miinukset: "Passengers treated like cattles. Not prepared at all"
Miinukset: "More than 1.5 hours delay, they took my luggage from me, so I had to take out my laptop because the Budapest airport luggage handler thieves. Very loud speakers inside, the seating is very uncomfortable, small legspace and also you cannot put even your glasses in front of you because of lack of storage place. long walking to and from the plane, and you have to wait for ages in front ot the checking desk, than in the hot bus down. Overall totally inhuman experience."
Miinukset: "The 35 minute delay on the departure and 1 hour on return Super cramped seats with no leg room at all Having to pay to sit together on top of the original flights- unsure who books 2 tickets to sit apart?"
Plussat: "Your personal in plain is young, nice and I like them becouse they are smailing all time."
Miinukset: "You can give to pasenger one drink (coffee) like preasen!?"
Miinukset: "30 minutes waiting, New lugguage policy!"
Miinukset: "3 hour delay at Stansted to collect luggage, with no information. Arrived home at 4:30am, having missed the last train."
Plussat: "Egy isn't there an option not to rate something? How to rate food on a flight where there is no food served, if you didn't want to buy? Or entertainment on a 90 minutes long flight?"
Plussat: "Crew was very loud, I couldn't really sleep, the personal leg space is too small, could barely fit in there."
Miinukset: "The crew was loud (flight related issues)"
Plussat: "Everything was acceptable apart from their petty ploy to split couples up"
Miinukset: "Because we don't want to pay extra for seating we don't check in until 4 days before the flight. Usually this is not a problem but on this flight they split us up, one at the front & one at the rear, then they ask if we want to pay extra to sit together. This is a very petty ploy to get extra money. It doesn't work !! The passengers just swop when on the plane"
Plussat: "good value for money, nice new aircraft"
Miinukset: "typical ultra low cost experience, but its fine"
Plussat: "There was nothing positive about this flight experience."
Miinukset: "Called to gate, where there was nothing to do. 10 min later on screens 1 hour delay, 20 mins later increased to 2 hour delay - no infor given. Member of airport staff informed us we would get some food ( distugust unfortunatly) about 30 mins from expected (2 hour late delay) another delay, now leaving 3h10 min later than expected. Board the plane, taxing to runway told we will be flying into Gatwick not Stansted, not other info given. When asking flight attendants, told they had no info either and also had been delayed ( I still can't get over how rude staff were). Just before landing announced that it had all been sorted and there would be coaches taking us to the correct airport. This was a lie! Nothing put on at at 4am we were expected to sort our own transport back to the correct airport. Never again will I fly with an airline that fails to fulfil their contract. Despicable."
Plussat: "Once boarded the transportation task was undertaken professionally"
Miinukset: "- No information on the ground - 90 minute STANDING wait (like sheep in a barn) in unventillated/unairconditioned Budapest Airport discount airline departure 'hall' (barn would be a better term) - no toilet, no space, no air - On board staff was visibly exhausted, robotlike"
Miinukset: "Worst experience. Multiple charges. Made it one of the most expensive trips. Terrible!"
Plussat: "Stewardesses were lovely"
Miinukset: "They charged me 50 euros for luggage for no reason and 50 euros because I didn't check in online. Scammers"
Miinukset: "I am very disappointed from the service offered by ryanair. I've paid priority and seat. And in the end went on board with others and stayed on normal seat, which supposed to be with extra space. Very unhappy."
Miinukset: "No information why flight was delayed. Left standing on shuttle bus for 30mins with no information. Leg room non existent on plane. Seat bolt upright all the time. Staff pleasant enough but definitely "cattle class""
Miinukset: "What can you expect from Ryanair? They treat their passengers like kettle when boarding. Specifically we had to stand and in a hot anghar before boarding for 40 mins. No seats, water or idea why we have to wait there rather than the airport. I experienced it so many times and tell myself never again. if I have an option I never fly with them."
Miinukset: "Lines in Budapest are terribly long"