Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Don’t ever fly with Lufthansa
Plussat: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Miinukset: "Hire better competent people!"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The aircraft was barely half full."
Miinukset: "Delay due to fog at LHR, but this is not the fault of the airline"
Miinukset: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."
Plussat: "Cree was fantastic from check in to boarding"
Miinukset: "Drinks served before food"
Plussat: "Loved the food and drink service."
Miinukset: "Did not like how far back the seat in front of me went. Causes a cramped ride."
Plussat: "The airline staff was great. Everyone really helpful."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Quick and easy flight decent cold sandwiches."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Flight on time, crew polite and ready to help"
Miinukset: "Seats in the plane a little closer to each other than usual I think."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Was the worse food that I was served on a international flight."
Miinukset: "Not entertainment at all"
Plussat: "Crew was excellent and many passengers were as well. Really commend cabin crew for their excellent work on a full flight."
Miinukset: "A bit cramped and I really didn't like the people in front of me who reclined in coach. The cabin crew got them to put up their seats for the food service, but otherwise there was nothing they could do. Can't we just tell people that coach doesn't have the room to recline. Also, you guys are German, can't we at least board by rows?"
Plussat: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Miinukset: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"
Miinukset: "Travel in flight was good. Flight was missed due to delay in the airport and they made it clear that this was a bulk rate ticket and any rebooking was almost a favor on their part. That being said with some chatting to the service agent she softened up and started to be more helpful. Wish she could have been more helpful from the start and ended up being rerouted through another city despite a codeshare flight leaving directly to my final destination which would have been the normal switch. Oh well, those are the breaks with a bulk price ticket. Once in flight, service was very good and plenty of open seats, so room to stretch out."
Plussat: "Service was efficient and non invasive."
Miinukset: "We had to land in Bari, due to weather, and the airline initially wanted to take us back to Munich for the night and return to Naples in the morning. They ultimately opted to drive us down to Naples but didn’t arrive at that decision until we’d been on the ground for quite a while."
Plussat: "There was nothing I liked. The walk was too long at Frankfurt"
Miinukset: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."
Plussat: "No delay and the landing is smooth"
Plussat: "Announcements made about delay"
Plussat: "Normal Flight, short, was coming from Munchen"
Plussat: "The crew were very polite."
Miinukset: "Food could definitely improve, and so could the entertainment systems."
Plussat: "Flight was uneventful, which is what you want!"
Plussat: "USB at every seat"
Plussat: "The entertainment touch screen system is so much easier to use than the planes that have the remote controls. Having all of the toilets downstairs was nice. It was less noisy and had a little space to stretch. The crew was very friendly and helpful."
Miinukset: "Even though I was sitting on the left side aisle seat (2-seat section), it was very cramped. I'm only 5'2" and my legs were very uncomfortable. Along with less leg room than other airlines, it felt like the seat itself was narrower too. The food quality control was disappointing. The meal I had on the first leg of my flight (Mumbai-Munich), I noticed that it expired by about 2 weeks. And the complimentary water bottles also had a past expiration date (although, I don't know how water expires). Generally speaking, I think all of the meals I ate on Lufthansa were subpar compared to the many Asian airlines I've used for overseas flights. Quality could be improved and I think there's a missed opportunity to incorporate meal options correlated to the airline or international destinations (German airline, why not bratwurst? Pretzel bread?)"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Service was very good."
Miinukset: "Pasta was so so."
Plussat: "The service was incredible! We had wonderful flight attendants. Also, the food was great."
Miinukset: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."
Plussat: "Crew was helpful. Liked the ice cream bars"
Miinukset: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Plussat: "The price, the service, the food."
Miinukset: "The sardine can."
Plussat: "Was rebooked on Iceland Air. Enjoyed that flight very much"
Miinukset: "That I was bilked on bus, got stuck in traffic and missed flight to Denver"
Miinukset: "The quality of food was pitiful, not to say gross, in the economy class. I'm comparing Lufthansa to other European airlines and to what Lufthansa used to be. Alcohol was of the most basic quality. Yes, I know, it was economy class, but it's gone down. Entertainment was hardly better. No new movies and the variety of what was available was poor. Lastly, the choice of seats in the tail (of 747-8) was poor judgment on my part. We were being wagged like fleas on the dog's tail. The only good part was that due to the narrowing of the plane we had two seats and no neighbor to jump over, plus extra room between the window seat and the window. The end of highlights. Can't help but compare every airline to Turkish airlines, where even in the economy class they make you feel like royalty. These people know how to do hospitality and make you want to come to their country."
Plussat: "The on time check in and take off. The cleanliness in sight and smell of the aircraft . The friendly cabin crew. In overall, it was a pleasant experience."
Miinukset: "The ambience of the aircraft and the pleasant cabin crew. They treated you with absolute courtesy and were always at your service."
Plussat: "Friendly, professional staff"
Miinukset: "Personal space too small"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "The process of helping me to get on the connecting flight on time - a person led all those making this particular connecting flight to a bus and then straight to the gate. A very smart way to ensure we didn't stress or have to find the gate ourselves. Very impressive"
I am not a huge fan of air travel but due to work I fly back and forth from Edmonton to Toronto every six weeks or so. IMO Air Canada is the best airline. It is definitely the most expensive but the flight crew are all far more professional than any of the discount carriers. The air craft is also configured in a more passenger friendly fashion so that it's not the most uncomfortable three hours possible. I do wish the price was a bit lower but they always get you home which is the whole point of putting up with air travel, and sadly, more than you can say for a lot of the other operations with planes in the sky right now.
The staff were friendly and the plane was on time. The jack in seat 25A for sound needs to be fixed.
Miinukset: "Not so crowded during COVID. Every seat full"
Plussat: "Great crew. Very pleasant & friendly."
Plussat: "Crew was amazing and flight was excellent"
Plussat: "Entertainment, service"
Miinukset: "30 minutes of delay at least."
Plussat: "Service Director n Business class was excellent"
Plussat: "Service was outstanding!"
Miinukset: "The lunch was average at best. Comedy show selections were terrible (in my opinion). I miss the days of Curb Your Enthusiasm and Arrested Development."
Miinukset: "There’s not enough leg room & no food other than pretzels"
Miinukset: "Flight wad delayed without letting me know anything for next schedule. and staff was non cooperative."
Plussat: "Friendly attendants, excellent foods"
Plussat: "The flights are fine, on time."
Plussat: "Crew was friendly"
Miinukset: "Air Canada was a disaster on our vacation. Delays, re bookings, cancellations. Every thing was told to us as an excuse from the weather, flight attendant was running late, not staffed enough, need supplies on the plane, someone died, planes needing de-icing, planes too small, planes overbooked... you name it they said it! New York to Toronto, Toronto to Edmonton and return. Not one single flight was on time! We got put in a Hotel - only nice part of the trip - got Vouchers for $15 each - such a low amount!!! Didn't get our luggage with our clothes and amenities to use at the hotel - had to sleep in our plane clothes. Spend extra money we didn't have... it was awful! We will be staying away from Air Canada for awhile!"
Miinukset: "the turbulance but theres nothing that can be done for that."
Miinukset: "Flight was delayed due to ATC"
Miinukset: "Bad experience."
Miinukset: "Narrow seats in business, insufficient recline, no extra pillows"
Plussat: "No surprises."
Miinukset: "5h travel at noon, no meal, this is a bit cheap."
Plussat: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Plussat: "The flight was good, on time, and comfortable. Crew was polite and informative."
Miinukset: "The sound did not work on my screen, even after trying 3 different sets of headphones."
Plussat: "The crew on board all flights were pleasant and efficient."
Miinukset: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."
Plussat: "The staff and service were excellent!"
Plussat: "Arrived on time"
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "Check-in was smooth Air Canada were helpful as am travel with special needs"
Miinukset: "Nothing for now."
Miinukset: "International service quite a bit better, still not lufthansa standard, but better than crossfair/swiss"
Miinukset: "Another long delay with Westjet"
Plussat: "Seating and on time"
Plussat: "I needed a wheelchair and they were very friendly and helpful"
Plussat: "Free business class"
Miinukset: "Food and no entrainment available"
Plussat: "Departed and arrived on time as expected. Very good selection of in-flight movies."
Miinukset: "Interior of aircraft was pretty cramped, but that's to be expected."
Plussat: "Flight was on time. Flight attendants were pleasent."
Plussat: "Comfortable and quiet"
Miinukset: "Baggage fees and no snacks."
Miinukset: "I missed the flight"
Miinukset: "No breakfast offered for a four hour flight"
Plussat: "The way back there was nobody beside us. Nice to have extra room."
Miinukset: "On the way back there was only one person in business class. Nobody got bumped up"
Miinukset: "My flight and itinerary was cancelled due to the booking staff i planned my travel arrangements for to Mexico. They cancelled the round trip flights i had departing from vancouver to mexico and back so i never was able to use this flight to Vancouver and now will just have a credit there until used. can provide a better rating once i am able to use the flight."
Plussat: "Flight was on time. The landing was smooth, not bumpy."
Miinukset: "Delayed 3 hours !"
Plussat: "Air Canada front desk people were wonderful and helpful."
Plussat: "Smooth ride."
Miinukset: "The plane was very old and delayed for too long. Way overpriced air fares."
Plussat: "Everything was really good"