I liked the politeness of crew and general cleanliness in the flight. Food could have been better. Also, entertainment selection was mediocre.
We were exited with the promptness and excellent sevices provided during our flight we were allotted and home the same sitting will be allotted during our return journey we regret to inform that one of our suitcases lock were broken and a lot of items were missing even one of our hand carry baggage. Which was given due to lack Of. Weight and was not locked was opened and a few of wrist waches and perfumes were opened we were not provided any wheel chair at Qatar airport waited a long time to be transported to. Other terminal to catch our flight to Kolkata so this is bad experience
Total flight experience was amazing
Food and the entertainment on the airline was good. The legroom between seats was OK because I am a female and I’m not too tall. As mentioned before the only issue I had was with the luggage. The only allowed one suitcase first passenger on the way to Karachi Pakistan. On the way back they allowed me to suitcase per passenger
Horrible experience at JKIA. Basic courtesy was lacking. Only the lady supervisor was pleasant and reasonable but it was too little too late for us.
Services were excellent and given on time.
Inaccurate flight time, need to improve customer service. It’s better for them to spend money on hiring professional staff instead of spending money on expensive ads.
Plussat: "Cleanliness, orderliness, and cabin service."
Miinukset: "Flight was delayed by about 45 minutes to Madrid, due to which I have missed my next flight."
Plussat: "Add snacks between the males"
Miinukset: "Thank you"
Plussat: "Crew was very helpful"
Miinukset: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Miinukset: "Flight was cancelled and rebooking dealt with poorly"
Plussat: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Plussat: "The crew was very nice, courteous and helpful"
Miinukset: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Plussat: "Love the service of qattar"
Miinukset: "Everything was amazing"
Plussat: "Last row seats are never optimal but tha flight attendants were above par!!!"
Miinukset: "Wonderful people! Cannot day enough about the difference that makes."
Plussat: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Miinukset: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Plussat: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Plussat: "FLIGHT ATTENDANTS WERE WONDERFUL"
Miinukset: "CRYING BABY BUT I UNDERSTAND THOUGH"
Plussat: "Helpful crew"
Miinukset: "Food quality and quantity Cramped seating"
Miinukset: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Plussat: "Great service and great meal options!"
Plussat: "Exceptional service!"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Great service. Great food. Great entertainment."
Miinukset: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."
Plussat: "Completely satisfied. Excellent all the way!"
Miinukset: "Everything was perfect. Thank You."
Plussat: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Miinukset: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Miinukset: "light breakfast and light snacks for an 8-hour flight? come on!"
Plussat: "Crew were extremely helpful and kind. Very responsible and polite."
Miinukset: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Plussat: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Miinukset: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Miinukset: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Plussat: "The stewards were very attractive, the entertainment was plenty of movie choices."
Miinukset: "The food was terrible, the seats were extremely uncomfortiable."
Plussat: "The entertainment options."
Miinukset: "I didn't have any complaints. I thought everything went very well."
Plussat: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"
Miinukset: "no one came to help even after asking for assistance"
Miinukset: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Miinukset: "Boarding in India is never smooth, no difference here"
Plussat: "Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare."
Miinukset: "Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy."
Plussat: "Very kind and helping crew.. professional and helpfull"
Miinukset: "I dont have anything to complain about"
Plussat: "The best service"
Miinukset: "Nothing bad to say"
Plussat: "Great personnels!!"
Miinukset: "Overall nothing but great Service!!"
Plussat: "Very comfortable seats with lots of space and pillows blankets and other ammenities. It was a 13 hour flight and the staff came by many timea with drinks and snacks"
Miinukset: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
Plussat: "Everyone on board was pleasantly and helpful and that goes a long way."
Plussat: "Good timing"
Miinukset: "Evry thing"
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
the wheelchair service was denied to me because they couldnt see it on my ticket but i had pleaded for it. the turkish airport and san francisco airport easily gave me a wheelchair without asking questions while delhi was being harsh about it.
Flight was 20minutes delayed with no official announcements as such but not a huge deal. Smooth experience otherwise.
Plussat: "Everything was Excellent"
Plussat: "Too short For my experience is not hectic"
Miinukset: "Entertainment crew food"
Plussat: "The flight attendants were friendly, attentive and efficient."
Miinukset: "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
Miinukset: "Staff was not helpful at all."
Miinukset: "Maby beter orhanisarion to printimg thicket fot baggess"
Plussat: "Plenty of movies/shows to watch. Food was pretty good too."
Miinukset: "It was too hot in the cabin with no fans overhead. The last meal did not allow me to have a veggie option and there was no place for me to order it ahead of time."
Plussat: "Short flight, good sandwich, nice plane."
Miinukset: "Everything’s fine."
Plussat: "Great options to watch on tv."
Miinukset: "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."
Plussat: "Good food and service."
Miinukset: "I am not tall but still had no legroom. Plane configured with too many rows."
Plussat: "Good food, new movies and good leg space"
Miinukset: "Flight was delayed by an hour, luckily managed to make my connecting flight"
Miinukset: "No space to sit, or sleep. I arrived in the US with a terrible pain all over my body."
Plussat: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Miinukset: "Gate experience at IST was sub par"
Plussat: "The food was decent"
Miinukset: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Miinukset: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Plussat: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"
Plussat: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Miinukset: "It took a long time for them to collect our food trays."
Plussat: "New airplane good service good flight attendant depart on time"
Plussat: "Flight was on time, relatively clean and the food was quite nice"
Miinukset: "For a flight leaving at almost 1 am, it's quite annoying to be force fed dinner and prevented to sleep for the first two hours of the flight. Dim the lights and do "on demand" dinner please."
Plussat: "The service was excellent and the staff was so professional and nice"
Plussat: "Quality of Service"
Plussat: "there are a lot of movie"
Plussat: "There was ample leg room in economy. The food was good. Plenty to eat. Good selection of entertainment. Boarding was relatively good."
Miinukset: "I did not like the fact that my U.S. bound plane had to be boarded from the tarmac. I’m assuming it had something to with u.s. security issues with carriers from predominantly Muslim countries. The crew need to check passengers that want to place their feet anywhere except the floor or footrest. I see exactly how fights happen in the planes. It is not ok to place ones feet on someone else’s armrest."
Plussat: "Excellent food Friendly staff who are willing to help"
Plussat: "Feeding and taking good care of passeger by giving out naccessary information promptly . Thank you again."
Plussat: "Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent."
Plussat: "Every thing"
Miinukset: "Original flight was delayed and this was the next flight had to wait 6 hours"
Plussat: "great customer service!!!"
Miinukset: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("
Plussat: "The flight was smooth"
Miinukset: "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"
Plussat: "Cabin crew is well trained and very friendly. They take their jobs very serious and professional."
Plussat: "Literally nothing."
Miinukset: "Literally everything. Worst airline EVER."
Plussat: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Miinukset: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."
Plussat: "Honestly, not very much. The Entertainment system kind of worked, although the touch screen barely worked, and the movie selection was mediocre."
Miinukset: "Very old plane, with barely any leg room, poorly functioning seats that didn't recline--and when others recline, I couldn't even open my tray table. The crew was incredibly rude and generally unhappy to help--a consistent show of attitude, as if WE were a pain to service, when just asking for water/tea because they kept skipping us! The food also was really bad, nothing like it used to be. By far the worst Turkish Airlines experience I've had, and I may reconsider booking in the future."
Plussat: "boarding was on time, flight was faster than expected food was excellent crew were nice. everything has gone smooth and well"
Miinukset: "leg room was not enough to sit comfortable."
Miinukset: "The temperature was a little bit low."
Plussat: "Love everything... i was actually surprised... The crew was the bes"
Miinukset: "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."
Plussat: "Entertainment system, food"
Miinukset: "Announcements illegible"
Miinukset: "old and boring entertainment movies for a 7 hour trip. The cabine had no USB port or electrical port."
Miinukset: "I liked it all"
Plussat: "Food was good. Service was excellent."
Miinukset: "Neverrrrr againnnnn!!!!!!!with Turkish airlines"
Plussat: "Food and entertaiment. Crew was very good."
Miinukset: "No leg room for people 6 feet and taller."
Plussat: "Food and entertainment."
Miinukset: "Disorganized boarding and lower than average leg room"
Plussat: "Good food & service."
Miinukset: "Extremely cramped seating with inadequate space between knees & seat in front making the trip unnecessarily uncomfortable."
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Heathrow boarding is a disaster. Gate was not posted until 20 minutes before boarding. We had to run thru Terminal 5 to a train where crowds were waiting. We were seriously crushed boarding the train to the next terminal. When we arrived at the gate, we had to walk down three flights of stairs to board a bus. The bus drove for ten minutes to a waiting plane where we had to climb up stairs with our bags to board the plane.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Kaikki meni tälä kertaa niin hyvin, ettei nyt pysty mitään paranettavaa keksimään. Hieno uusi lentokenttä Hkin pässä jossa hyvät ja selkeät opasteet. Kaikki Roin kenntällä sujui jouhevasti, vaikka lento vähän myöhässä olikin ja mukavat matkustamohenkilökunta :)
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
I love love this airline. The crew was awesome; so friendly, professional, and playful. The seats were comfy & very clean. Great entertainment selection and the Complimentary wine was most appreciated! 3 thumbs up 👍🏽👍🏽👍🏽
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Air France lost my luggage again Its the second time in a week
Always exceptional service
Miinukset: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Miinukset: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Plussat: "I like the comfortable seats"
Miinukset: "Service lag a little"
Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."
Miinukset: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Miinukset: "Excelente aerolínea"
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "An explanation to passengers as to why there was a backup between the gate and the plane."
Miinukset: "boarding wasn't good."
Plussat: "crew was wonderful, great food, quick boarding"
Miinukset: "cant think of anything"
Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."
Miinukset: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Miinukset: "wine selection divider between seats"
Miinukset: "they lost our luggage very inconvenient"
Plussat: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Plussat: "No extra charge for simple refreshments."
Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Plussat: "Food was good. Crew nice and professional."
Miinukset: "Landing was not so smooth."
Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Plussat: "It was a wonderful flight and service . Hospitality and welcoming."
Miinukset: "Nothing everything was amazing ."
Plussat: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Miinukset: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Plussat: "The crew was very friendly and professional. The food very good"
Miinukset: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Plussat: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Miinukset: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Miinukset: "Waited a while before take off."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Plussat: "Courteous crew"
Plussat: "Service was great, flight was on time and I really enjoyed everything"
Miinukset: "Little turbulence but overall it comes as usual so it was worth the flight"
Plussat: "Everything was very prefect and would love to fly again."
Plussat: "Good cabin, but very conjugated :|"
Miinukset: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Plussat: "Good service at gate and on board"
Plussat: "Short & easy flight"
Miinukset: "All ok"
Plussat: "Flight was only 50% full. Room to spread out."
Miinukset: "Leg room cramp. Flight arrived late as a result missed connection home."
Miinukset: "My baggage was broken"
Plussat: "the food"
Miinukset: "no room for legs"
Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Plussat: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Miinukset: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Plussat: "Standard stuff"
Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Miinukset: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Plussat: "I like service of AF"
Plussat: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Miinukset: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Plussat: "nice crew; excellent check in experience!"
Miinukset: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Plussat: "Not much"
Miinukset: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Plussat: "i tried to cancell my flight but didnt answer me1"