Etsi kansainvälisiä lentotarjouksia Rovaniemelle

"Great experience!"

"Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!"

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Miinukset: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."

Miinukset: "- Leave in time - Working onboard entertainment system"

Plussat: "On time"
Miinukset: "Free bags under Corbin"

Miinukset: "Could be better, say, like with Singapore Airlines.."

Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Great crew"

Miinukset: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I got to my destination"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Miinukset: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"

Plussat: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Miinukset: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."

Plussat: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Miinukset: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Plussat: "Free WiFi in the air. Email received in air tracking missing luggage. Stressful to receive, but at least I could see where it was & when it would arrive. Didn’t order a meal, but there was a wide variety of snacks for purchase. Very nice crew. Great leg room."
Miinukset: "Missing luggage. WiFi spotty."

Plussat: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Miinukset: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Food, entertainment, service"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "The staff was professional and friendly. The waits were short on boarding."
Miinukset: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Plussat: "I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around."

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "The friendly crew, and quiet cabin"
Miinukset: "The food was too Finnish."

Plussat: "The crew was very helpful and kind. The plane extremely comfortable"

Plussat: "Crew were great / free wine !"
Miinukset: "Crowded and chaotic boarding"

Plussat: "Was great on the way to Helsinki and extremely poor on the return trip."
Miinukset: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"

Plussat: "Airport was very comfortable to be at, Flight Crew was nice and helpful. Great movie selection to my taste. Plane landed"
Miinukset: "The temperature during the flight made my experience very uncomfortable. It was way too cold. I know that it could get chilly at the board and do take warm clothes with me just in case, but this was way too cold. Neither blanket nor my stuff helped. Another thing - I was sitting in the raw 50, and at the 49th raw crew ran out of chicken with only pasta left. ))) This happens, I get it. I've had it actually happened to me before on British Airways flights too couple of times. So it's not too big of a deal. I just wish that pasta tasted better)))"

Plussat: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"

Plussat: "Crew was awesome. Entertainment was good."
Miinukset: "Plane was late leaving Helsinki due to broken latch, which made us late getting into Chicago. After landing we waited at least 45 minutes to get to a gate. It took at least 30 minutes to get off the plane and then getting through customs was a nightmare. Arrival board at O'Hare said plane was on time, but listed gate as 0, which of course doesn't exist so our ride home had no idea what was going on or what was taking so long and ended up waiting over three hours for us to get through everything to meet them."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Miinukset: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Miinukset: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"

Miinukset: "They can't even tell me where the bag is supposed to be."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Miinukset: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."

Miinukset: "We didn't get from Helsinki to Dublin we were redirect via Paris."

Plussat: "A bit delaye in Departure but ok overall"

Plussat: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"

Miinukset: "Experience was totally let down by the airport; nothing to blame the aircraft staff though. Avoid Helsinki airport like the plague for stopovers: bad signage, woeful information how to get to the city efficiently in English. HORRIBLE experience when trying to get lost property: you got to PAY for your initial email or pay top dollar just for a stupid and aggravating phone call!!! The number of exclamation marks is not exaggerated here. You can't even ask if they even have the item in their possession. Rarely had such a bad experience at an airport, and I travel a lot for work. This alone makes me think thrice about EVER getting Finnair again. Same company that manages the airport, so I'm giving this flight a bad review."

Plussat: "The flight was pretty smooth considering it was a small plane."
Miinukset: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."

Plussat: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Miinukset: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."

Plussat: "Entertainment was good."
Miinukset: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"

Plussat: "Awful!!!!"

Plussat: "Nothing"
Miinukset: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"

Miinukset: "I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again."

Plussat: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean. Ohh and the y didn’t loose my luggage (as I was travelling through connections, I was worried bit)."
Miinukset: "No food or drink is included in the price, narrow seats, delayed flight. We were already seated when it turned out the departure will be delayed by 30 mins. No toilet use during this time...."

Plussat: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Miinukset: "No food or drink is included in the price, narrow seats."

Plussat: "The crew was fine and boarding was efficient."
Miinukset: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."

Miinukset: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."

Plussat: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."

Miinukset: "More legroom. And not having to pay for a simple glass of water."

Plussat: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Miinukset: "Better entertainment system... better food and more courteous cabin crew members....."

Plussat: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Miinukset: "On both flights the control forty didn’t work."

Plussat: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Miinukset: "Information"

Plussat: "Good view with the high winged propeller plane"
Miinukset: "Small overhead storage"

Plussat: "Quick efficient boarding - on time."
Miinukset: "Not terribly comfortable seats but for short haul flights, just fine."

Plussat: "Friendly and attentive crew."
Miinukset: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."

Plussat: "Staff super friendly. Comfortable sears. Food very good."

Miinukset: "The flight was delayed and we could not check in online from home."

Plussat: "If I can give this airline negative stars, I would."
Miinukset: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."

Plussat: "Nothing"
Miinukset: "Timing Food Service Entertainment"

Plussat: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Miinukset: "Vegetarian hot meal option was a little strange, but not terrible."

Miinukset: "I did not board, because another flight delay caused me to miss this flight."

Plussat: "We had one of the more legroom seats so that was nice"
Miinukset: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."

Miinukset: "The seats are broken and the crew treats the passengers like they do not matter."

Plussat: "The Lufstansa flight we ended up boarding to San Francisco for a connector to Las Vegas was a pretty good flight. The entertainment and food choices were excellent. As a matter of fact I ended up declining the last meal served because I was still full from the first meal and snack. The crew was friendly and professional. I really liked the bathroom waiting area on the lower deck, which was great place to stretch out and do a few exercises on a long flight."
Miinukset: "To begin with I should mention I am 6'1" and stocky, so the economy seat was a bit tight; my knees were against the back of the seat in front of me. The previous flight coming to Europe had more room between the seats. The biggest problem by far was that the Eurowings flight was delayed by 8 hours! The Lufstansa customer service at first handed us a sheet of paper with contact information for Eurowings, Once she found out that we booked the original flight through Air Canada, she was able to help us get another flight. The flight was routed through San Francisco, with a transfer to a United flight to Las Vegas. Unfortunately, the United flight has 'technical' issues that delayed it another three and a half hours! So, rather than getting home to Las Vegas at 4 p.m. on Thursday, we ended up getting home at 4 a.m. on Friday morning. We never were told why the original flight was delayed 8 hours!"

Plussat: "Staff at the airport (ticket counter and check-in) were very polite."
Miinukset: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."

Plussat: "Flight was on time!"
Miinukset: "The security in Düsseldorf for American citizen was very nusty. They stop everywhere ask allot of non sense questions and check your bags twice! That was a real torture for no reason!"

Miinukset: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."

Plussat: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Miinukset: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."

Plussat: "RUINED OUR TRIP"
Miinukset: "LUFTHANSA IS TERRIBLE"

Miinukset: "Flight was cancelled--no crew!"

Plussat: "N/A"
Miinukset: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."

Plussat: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Miinukset: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"

Miinukset: "Y in Geneva without clothes or meds. SwissPort at GVA doesn’t Java a clue."

Miinukset: "Long walk plus bus ride to plane in windy and chilly weather with slight drizzle."

Miinukset: "- the flight was delayed by approx. 30 mins (though this delay was not entirely unwelcome as my previous flight was delayed too so in order to make the connection safely, the delay was ironically useful)"

Plussat: "We missed this flight, so there was really nothing to like. However, the lady at the Swiss help desk was extremely kind and helpful in finding us an alternate flight."
Miinukset: "When I booked the itinerary clearly stated that this would be a Swiss Air flight. We were confused when they did not give us our boarding passing for our connecting flight at our original departure desk, and were told we would receive the boarding passes at the gate in Zurich. I never received any notice about his being a Eurowings flight or instructions to check in online. Our incoming flight to Zurich was delayed at least a half hour and it took us a while to get to the gate for our connecting flight. When we arrived, the gate had just been closed and we were told we were not even on the ledger. We were told we would have needed to get our boarding passes at the Swiss Sor desk and required prior check in to be on the passenger list. We were also very confused about the fact that this was a eurowings fight even though our booking indicated Swiss. This has never happened to us before. We would have needed additional instructions for prior check in, and had we been on the passenger list perhaps the plane would have waited for us."

Miinukset: "Buses didn't fit all people after landing."

Plussat: "Comfortable and enjoyable."

Miinukset: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."

Plussat: "Eurowings employees overall were friendly, helpful and polite. Language was not much of a barrier. Seats were fairly comfortable for their size. Boarding was smooth and efficient. Information given in-flight was nice. I loved the electronic flight path information available on the entertainment console. We did not purchase the entertainment, but it looked like selections were adequate."
Miinukset: "Food menu was not accurate. Items listed not available. Food prices were too high. $15 Euro for a reheated fish dinner and small beverage is ridiculous. Carry on bags were weighed. Very difficult to meet carryon weight when carrying necessary electronics and chargers along with prescriptions and the recommended change of clothes. Made the trip stressful. I am used to meeting carryon SIZE requirements but the weight requirement was extremely irritating and unexpected. I would not have been able to do a one bag carryon of my clothing with the weight restrictions. It essentially forces a passenger to check their bag ($65 minimum)."

Miinukset: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."

Miinukset: "More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !"

Plussat: "N/A"
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Plussat: "Service onboard was very efficient. Flight was short"
Miinukset: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."

Plussat: "Overall good experience, flight was short and painless"
Miinukset: "Flight borded late and at a different gate"

Plussat: "Nothing"
Miinukset: "Never made it due to prior cancellation and no back up plan"

Miinukset: "It was not so Good that we could not the second boarding pass at The first boarding location"

Miinukset: "No food or water was offered. Had to stop for water . Barely any selection of movies"

Plussat: "Very smooth flight with comfortable seats even for low fare customers"
Miinukset: "I got flagged for extra security, which lead to some extra confusing steps and extra stress. This was compounded by strange behaviors of the digital kiosk (probably related to the security screen), crowded airport, and language barriers."

Miinukset: "Flight was cancelled at last minutee"

Miinukset: "first flight with Norwegian Air . We flew from LAto Rome business class direct . The boarding process was awful being shuttled from a crowded boarding area to a building with a long walk to board .There was no Business class boarding . The seats are very uncomfortable, no pillows, no amenity bags"

Plussat: "Efficient boarding"
Miinukset: "Not only do you have to pay for a meal or snack, but there is absolutely no free drink service at all, not even water. Want a can of coke? $3 on your credit card and I’ll get that right out to you. What a joke. Have to pay for a blanket too. The most penny pinching airline I’ve ever flown."

Plussat: "Comfort and wired. Ports for my 110 volt plug and USB at every seat...excellent. BUT..."
Miinukset: "I am disabled, in wheelchair & in pain. The crew in JFK in NYC carried my bag into the plane and put it in overhead bin w/out my involvement in placement. Upon departure no one helped me get overhead bag and it was left behind. I'm at a terrible loss without it. Its Large black backpack"

Plussat: "I like the tv screen in each seats."
Miinukset: "I cant believe that this company Norwegian didnt offer a least a glass of water! Round trip! I spent on 2 tickets around $1600 and they cant give us a glass of water. Ridiculous!"

Miinukset: "We paid for business class but we were seated in the premium economy. We would like to have refund for the difference. Please explain. Regards, Bebert Revah"

Miinukset: "I was stuck and nobody would help me and nobody seemed to care, nor tell me what my next step would be."

Miinukset: "We didn't prepay for the flight meals, but that meant that if we wanted literally anything, a water/coffee/etc it was extra and had to be ordered from our touchscreen, even if a crew member was outside our row with the beverage cart serving other passengers, so it's not just paying for a meal."

Plussat: "Plane looks so nice."
Miinukset: "Fly more than 3 hours without drink or snack.. really ? Horible!!!"

Miinukset: "When you pay over 500 per ticket and don’t even get a glass of soda water or a bag of pretzels, I find it disgraceful. I will never fly Norwegian again and I will urge my friends and family notnto."

Plussat: "I really liked that the boarding process was seamless and easy to get the on the plane."
Miinukset: "Not having to pay for water"

Plussat: "Left right on time with an efficient service."

Miinukset: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."

Plussat: "Flight attendants were friendly and had good appearance."
Miinukset: "Food was terrible. Seats were uncomfortable"

Plussat: "Everything except the food!"
Miinukset: "Food"

Plussat: "The fact that we didn’t crash"
Miinukset: "The plane was hot old and the crew needed to step it up. Very inefficient!"

Miinukset: "We bought the ticket with 1.5hrs connection in Stockholm and the experience was very bad. First bad surprise was on the ticket price. The ticket price on the beginning was good, but after adding only one check-in bag (normal for international flights) and selecting seats and meal the price went up by another $140. Then on the day of the flight we got a message that our first flight was delayed by more then 2 hrs. We called to Norwegian and asked for solution, but were told that the next flight available is 1 WEEK LATER! and we can or stay in Stockholm for a week on our own or to get refund for the ticket. Finally we found alternative flight for the same price and cancelled the ticket."

Plussat: "Service zero I would not take this airline ever again even for free"

Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"

Plussat: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Miinukset: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."

Plussat: "On time and very comfortable"

Plussat: "Flight was on time, and comfortable."
Miinukset: "They had no sandwiches to buy, only chips. And pretty bad chips, at that."

Plussat: "Nothing"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."

Miinukset: "The flight going to Paris was fine, but the return flight from London was the issue. In over 40+ years of flying back and forth to Europe I have never had an airline weigh my pocketbook to be added to the weight my carry-on baggage for a total weight. I feel this is extreme and cheap and just an excuse to get more money from the passengers. The weight of my pocketbook is not going to cost the airline more fuel to fly the plane."

Plussat: "Nothing"
Miinukset: "I never got informed, neither by the airline company or booking company that I had to order my meal 3 days prior to the flight if I wanted to be served a meal. Paying for tea or coffee is just outrageous. Crew does a minimum requirement and isn't even nice when you are just asking for a glass of water once throughout the entire flight."

Plussat: "There was enough footroom that I could straighten my legs in coach. Most comfotable overseas flight I have ever had. Great selection of movies."
Miinukset: "LAX going through rennovations. Had to take the bus to the airplane. They tried to cram too many people on one bus and had to offload some because they couldnt shut the doors. No free plain water offered on the flight. Had to buy all beverages."

Miinukset: "I got to the airport at 8:45 for a 10:25 flight with carry on only. Carry on I have used with Norwegian in the past, and was actually packed minimally as this trip is only 4 days. The person at the kiosks who did the weighing of luggage was barely understandable. No one was helpful, instead it was like some game t weigh the bag and tell someone it was a kilo over. After I stood in line for 45 min, the bag weighed in at 8.6 kilos!! Clearly under the requirement, but as I was told to stand in line I was forced to check that bag and pay $65 (and to pay you had to move to a separate line that took another 30 min). As you can imagine 40% of the plane was in the same spot and then even with the flight boarding, no Norwegian staff assisted all of these passengers to get through security. Miserable!"

Miinukset: "Wheelchair was not boardedit first and was not brought to the gate on landing. We were not assigned seats near front until I complained North hot food available on flight Seats cramped"

Plussat: "Everything went smoothly and well…"
Miinukset: "Everything went smoothly and well…Until I had to wait 45 minutes for my bag to show up on the conveyor belt in the baggage."

Plussat: "I got a refund. Nothing other than that."
Miinukset: "Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest."

Plussat: "Entertainment options were the only good thing about this flight."
Miinukset: "On Tuesday, November 1st, 2017, a girlfriend and I flew from Newark, NJ to Barcelona, Spain on an Economy flight. I have flown both internationally and economy before, but I have never been on a flight, especially a 7 hour international flight, where I wasn't even offered water! The crew didn't even make eye contact if you didn't purchase an upgraded flight. I didn't expect a meal flying overnight, but I've received pretzels and a soft drink on 45 minute flights! How is that we received meals and drinks, and the proper hospitality on the return flight, also without purchasing the upgrade? Maybe it was because the return flight was operated by Hi Fly. Norwegian needs a lesson from Hi Fly on how to treat their customers! I will never fly with Norwegian again, and will share my experience with anyone contemplating flying with this carrier. Shame on you, Norwegian!!!"

Plussat: "The price of the flight was good, the boarding was easy and he crew was friendly."
Miinukset: "The food was inedible and served cold, for such a long flight this should be addressed. Also, the cabin lights werr not turned off for an overnight flight until about 3.5 hrs in when the flight left close to 10pm and when they were they werr only dimmed with the TV screens left on making it very hard to sleep. The temperature was also very hot. The flight was extremely uncomfortable"

Plussat: "All in all a great flight both there and back. I'd recommend this airline without hesitation. I didn't have a single issue with them. Great plane with all the new gadgets etc, love that the windows could be dimmed for sleep/watching movies. Lots of leg room, bonus for me was that both flights I had nobody next to me so I was also able to lie down! Shopping system worked great, every time I ordered I received my food/drink within minutes. Boarding was carried out in number order and worked well as they give themselves loads of time. There was no backlog of passengers waiting for that one person (there is always one!) to arrange their overhead space perfectly!! Would definitely fly with them again."

Plussat: "What's to like? Late boarding... over an hour late leaving terminal. What's to like.... Standing on long lines to board for 30+ minutes. What's to like...not having my proper scheduled date for the trip. What's to like...having to pay an additional $638.50 to purchase a new ticket because my original booking was placed for a different day. What's to like ...when airline representatives are non response. What's to like...no food or drink unless you pre ordered for a transatlantic flight which lasted over 8 hours. What's to like arriving 2 hours late at 11 PM instead of the scheduled time of 9 PM."
Miinukset: "I don't like being gauged for the price of a ticket. I paid more for a one way ticket than for a round trip just to return home on the day I was expected. I don't like being told to stand on line for 30+ minutes when I could have stood on line for 10 if the people who are running the show knew what they were doing. I don't like being told the plane is late due to routine maintenance when routine maintenance is expected to occur in a timely manner not when the plane is scheduled to fly. Never mind how I feel about sitting for 8 hours with no drink."

Miinukset: "In spite of request for Vegetarian food, there was no food available. While checking in, I did ask the officer about the food & was told YES. The same issue occurred on Return. I request for some refund a's a Compensation & it should be Debited to the contractor for food as a Penalty."

Plussat: "The crew was friendly, and very attentive."
Miinukset: "The flight boarded very slowly due to very inefficient check in process to just get into the gate area. There were about 15 people to check the weight of people's bags, and basically run security again (mostly standing around), while one person checked tickets and passports. This lead to the flight leaving an entire hour late. I ordered a meal for the flight, but was surprised that when I needed even just an additional glass of water (during the 12 hour flight) I was charged $3. If I had not ordered a meal, I would not have received even the one drink that I got. This was a 12 hour flight, and most people around me were not offered even water."

Plussat: "Left on time, arrived on time. good movie options."
Miinukset: "No blankets, sleep masks or pillows on a 7 hr flight. Flight attendants were not the most accommodating."

Plussat: "Decent leg room, comfortable cabin pressure. Very efficient boarding procedures."
Miinukset: "While certain individual crew members were friendly, the lot as a whole seemed to have some internal conflicts with communication and organization. Additionally, the frequency of announcements was disruptive. They could be more efficient with timing and delivery of information shared with passengers. The proximity of the bathrooms was convenient but they need better deodorizers in there -- it was a little stinky during the 2nd half of the trip."

Plussat: "The movie selection on board was great."
Miinukset: "There was no milk available."

Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("

Plussat: "The 787 is a great plane to be on for long trips. It is comfortable and high tech. Checkin kiosks are easy to use and the app makes checking the details easy."

Miinukset: "Norwegians flight was delayed by more than four hours which caused the connecting flight to be missed. When I called for assistance in rebooking the connecting flight they told me all other flights were full and I would either have to find another airline and book connecting flight on my own or wait 4 days until they had an available connecting flight. Since my tours and accommodations were already booked I had to cancel my Norwegian flight and rebook a new last minute flight at much greater cost. Norwegian gave no reason for the delay and insufficient service on getting me to my final destination,"

Plussat: "No frills but it took me to where I wanted to go."

Plussat: "The staff was friendly and seats were comfortable enough. Good entertainment."
Miinukset: "Boarding delayed with little explanation, no meals provided without purchase even though flight was overnight and 10+ hours (haven't experienced this before), pricey food/drinks ($3 tea/water), some bathrooms out of order, screens unadjustable to seat position, no pillows or blankets provided"

Plussat: "The Dreamliner plane that Norwegian flies on this route was amazingly comfortable. My husband and I usually chose to fly based on getting to fly on this type of plane. We were very pleased with the entertainment system and availability of movies and shows to watch, by far the best of the three other airlines we flew on this trip. The service was great, and the prices of in flight beverages were reasonable."

Plussat: "The plane was on time"
Miinukset: "I was not able to sit close to my son. I did not get access to entertainment as the linkprovided to download movies did not work without wifi on plane."

Plussat: "Fantastic new airplane; the 787 Dreamliner is quite a nice plane. However. it has it's glitches; we were stuck in the plane while an engineer had to come out to "reset" some instrumentation. We lost an hour, after we pushed off from the gate."
Miinukset: "Kayak let us down; it was completely unclear that we had a "bundled" package which included luggage, the ability to reserve a seat and food. We would have preferred to take additional savings over all of that. We only needed to bring two small bags, for two passengers, which would have easily fit in the overhead compartments. a £200+ savings would have been far better, in addition I wasted a considerable amount of time attempting to reach the airline in an effort to confirm exactly what was included in our purchase. Extremely poor communication from Kayak; not happy!"

Plussat: "Boarding"
Miinukset: "NO WI-FI"

Plussat: "The staff handled everything really well. Continuously being updated to the delay reasons."
Miinukset: "Being stuck on a plane on the tarmac for 2+ hours, before being moved to a corridor, and then a bus, and then boarding a new plane. No information about delay compensation or refunds being given. No provisions for providing food or drinks for the toddlers/babies/children that had been kept on the plane for a couple of hours."

Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"

Plussat: "Everything except ridiculous baggage fee"
Miinukset: "The fee to pay when I was forced to check-in a carry on size small piece of luggage. 52 euros is a bit insane. I do not mind paying a fee, but that amount is insane"

Plussat: "The cabin crew was very good. The check in process was tough but the representative was nice."
Miinukset: "The boarding representative wasn’t very welcoming and the baggage hold volunteering wasn’t explained fully to passengers, otherwise they’ll volunteer."

Miinukset: "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."

Miinukset: "Plane delayed and overbooked"

Plussat: "On time"
Miinukset: "Charles dGaul airport security was redundant and slow. A more cohesive flight change would have been better."

Plussat: "Crew good and flight on time"
Miinukset: "Food options more for vegans."

Miinukset: "One hour late. More legroom than expected. Creative fast boarding"

Plussat: "Because of the fire to the Notre Dame Cathedral, trains were not stopping on the route we needed to get to to the airport. We left with plenty of time to spare, and because no one at the airline mentioned that delays could be a possibility due to this, we ended up missing our flight."
Miinukset: "I'm not usually one to complain, but this situation was very difficult and even dangerous. There was zero communication from the airline about this, and we'd appreciate if the airline could pay for our new airfare and our Uber ride from the train station to the airport."

Plussat: "Everything was fine apart from the delay in flying out. I am a Special Assistance traveller and due to the delay I had a very very long and late journey back home. So the delay added two hours (plus the flight delay) to my trip home from the airport."
Miinukset: "See above"

Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."

Plussat: "Crew was very kind and professional."
Miinukset: "The carry-on rule was a bit absurd. After being asked to combine two backpacks into one, I was informed they had reached carry-on capacity and needed to check my bag thru to Gatwick."

Plussat: "Flight was ok once we finally got on the plane. Very basic but ok for a short flight"
Miinukset: "Customs clearance que was ridiculous, a massive line that was slow moving. Took well over an hour and got out of control as many people on the flight tried to fight there way to the front. I’ve traveled to many many countries over 30 years and it’s one of the worst travel experiences I’ve had. The one easyjet person that we could find had no clue and all he could do was try and hurry everyone up which added to the panic and made it worse. I won’t be rushing back to france."

Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."

Plussat: "quick flight staff excellent"
Miinukset: "Very. bumpy lots of turbulence I know that's not the airlines fault but you asked what I didn't like."

Miinukset: "My luggage box has been destroyed and now I have to deal this task with easyJet"

Plussat: "Smooth landing, good communication during flight. Lots of food choices to purchase"
Miinukset: "Thought I had booked an isle seat - maybe my mistake; entertainment was a few magazines"

Plussat: "Nothing, I won't use that airline never again if posible"
Miinukset: "Customer service /experience was awful"

Plussat: "Good price and a very comfortable journey."
Miinukset: "All was good."

Plussat: "The EasyJet crew are always excellent - friendly and welcoming."
Miinukset: "The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening."

Plussat: "Very polite and helpful crew. Everyone was a bit confused by my Calton Hard Shell case but they let me on, gratefully. My instrument and all the passengers luggage fit with space to spare."

Plussat: "On time and very well organized"
Miinukset: "U have to pay for water"

Plussat: "We had to pay 60$ for our carry on and it probably costed more than our entire ticket. I am so upset and infuriated at the fact that we weren’t warned in advance. The last easy jet flight we took a week ago we didn’t have to pay for our carry on."

Plussat: "So smooth nice flight and great service nice people,first time we use again"

Miinukset: "Went to the wrong airport, Kayak is so confusing that when I booked my flight I booked it at the wrong airport."

Miinukset: "Excellent"

Plussat: "The staff are always pleasant and cheerful"
Miinukset: "Plane less comfortable than usual. CDG display boards rarely up to date. This flight is nearly always delayed."

Miinukset: "They didnt give me to carry laptop bag too. Only one hand carry include."

Miinukset: "Price per bag was about equal to the per passenger price. Carryon rules are absurd. People opened cases to put on 4 layers of clothes and backpacks were placed inside other bags. You DO realize the same items ended up on board, right?"

Plussat: "I was happy that we had assigned seats. It used to be that everyone boarded and got the seats they could manage."

Plussat: "The fact that it was on time which is unusual between Charles du Gaulle and london"

Plussat: "Ha sido una muy buena experiencia. Bastante cómodo y suficiente espacio entre asientos."
Miinukset: "No hay internet, ni tampoco entretenimiento. A veces los sobrecargos son un poco exigentes."

Plussat: "Nothing"
Miinukset: "Late and the crew wasn't helpful"

Miinukset: "The check in crew was poorly trained and rude. At the check in gate, we asked the check in agent if we could carry on the roller board suitcase we normally use as a carry on for all or flights. We were assured we could. When we arrived at the gate we were told the case was too large and could not be carried on. We were then charged 60 euros for checking the bag when the cost at inital check in would have been only 54euroa. 5)3 gate check in crew were very rude!!! We travel a lot and have never had such a poor experience."

Plussat: "I got what I expected"
Miinukset: "I dont have any complain"

Plussat: "I take this line to try a low cost trip."
Miinukset: "It's a trap, if you sum all the fees and extras, then you realize that it's no low cost. The personal are rude, offensive, the plane is uncomfortable, the takeoff and landing were messy."

Plussat: "Customer service was good"
Miinukset: "Delays both ways, hours waiting, no update throughout the process and if we are even 10 minutes late after staying updated online with the delayed flight times, we get told off satimof weeks can't board the flight."

Plussat: "I got to bring a bag for free."
Miinukset: "I didn't like how disorganized and slow the boarding process was."

Plussat: "Fligh attended were so friendly."
Miinukset: "Boarding was a hassle for not only for us " family of 4" but also for a lot of customers. So basically one of the boarding workers went through the line and ask how many luggage do we have. My dad said she already checked once while we were waiting by the gate. Anyway we made the line and basically the 2 nd time that she checked our loggage and I said we r 4 ppl and each one carry on and she said that besides carry on we had 2 back pack which we fit laptops . She checked and left and when we start boarding the said oh wait here you have 2 back pack so we need to pay for each carry on €60. She not only pulled us out of the line but also asked too many customers to go out of the line and fit even their small purse inside carry on. I was so mad cuz she already asked 2 times Before boarding and she didn't say anything. And during boarding she made us to leave the line and got the back packes inside the carry on . We travelled 3 countries in Europe w one back pack and one carry on. This was my first time ever experiencing this . I would never ever take any flight w easy jet again."

Plussat: "Boarding was easy this time because they asked to gate check our carry ons and because we agreed they gave us priority boarding."
Miinukset: "Still a super uncomfortable flight. Seats are terrible, they talk most of the flight, just ughhh"

Miinukset: "It was late by over an hour and their baggage fees aren't clear, each checked bag is $45 euro."

Plussat: "Spacious leg room Smooth landing"
Miinukset: "Flight was delayed 1 hour Conflicting directions from ground flight attendants We had a small purse and a backpack as carry on. The flight attendant let my mom in with a backpack, paper bag, and a small flat purse. My sister and I, on the other hand, was carrying a backpack and a small purse each. The flight attendant told us to fit our purses in our backpacks. We ended up paying for a checked baggage. Even with one carry on, we were not able to put it in the overhead compartment and we just placed it under the seat. We did not mind paying but we wished that the rule is applied consistently."

Plussat: "I had the window."
Miinukset: "Wish I was told up front that I essentially had no seat. Wouldn't have booked it. Price not worth the stress of having to figure out last minute accommodations. Even though I had accommodations in a different location. Having to wait to be last to know if I was boarding was miserable. Justine honest with customers from the onset."

Plussat: "Nothing"
Miinukset: "No boarding gate was printed on our tickets. No boarding gate was displayed on the airport screens. We arrived to CDG 2 hours early. But the airline closed boarding a half hour before the flight time on the ticket. We and others were then not allowed on the flight despite the fact that screens at the gate still said "boarding". When we tried to reschedule the Easy Jet information desk quoted us prices significantly higher than those we found online on our phones at the same time. We had to buy all new tickets spend the entire day in the airport and were fined by our hotel for late check in. Huge loss of money and waste of time. AVOID THIS AIRLINE!"

Miinukset: "They made us pay 47 dollars to check our bags but when we got in the plane other people had the same size bags in the plane. We weren't told we didn't had to check them in."

Plussat: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."

Plussat: "Lots of space onboard"
Miinukset: "Flight delayed by 3 hours but did not get notification prior to arrival to airport."

Plussat: "Besides the baggage ckeck in, the rest was good; boarding, flight and crew."
Miinukset: "I am disappointed with the baggage weight and the carry-on policy. They should be more flexible with that. Its only one carry-on per person but should not be counting on purses, lights back packs or laptops. I paid $94 for two checked baggages and only had my small carry-on and a little back pack with my personal stuffs when before boarding the crew ask me to make my bag fit into the small carry-on. Totally disappointed."

Plussat: "I regularly fly between Luton & Paris. The Easyjet staff are always happy and professional - on this flight Christopher & Sarah. Their welcome is sincere and the warmth of their hospitality is maintained throughout the flight, as it is with many of their colleagues. I ordered hot food which was not anything beyond OK - but it was as expected, and promptly served on the short flight. The variety of drinks and snacks is good, and the offers on boutique products is worth a look. The flight was comfortable and on time."
Miinukset: "It seems that fairly regularly the overall experience is marred by inconsistent levels of service by the support services at Luton Aiport (which I believe is run by Menzies). Over several occasions I have waited some time for steps to arrive, and yesterday, it was the availability of coaches to take the passengers to the terminal building. It is as if there is a breakdown in the overall organisation, which is not directly the fault of Easyjet - but being their home base, over which you would expect that Easyjet could exert some influence. The delay was not severe on this occasion, but just takes the edge off an otherwise pleasurable experience."