Etsi halvat lennot reitille Etelä-Koreasta $[81-Suomeen

Miinukset: "Flight crew not too interactive"

Plussat: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Miinukset: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."

Plussat: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Miinukset: "Communication"

Plussat: "Flight went well and was on time. 2nd best experience for economy seat."

Plussat: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Miinukset: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"

Plussat: "Flight attendants are so courteous and professional!"
Miinukset: "Great flight!"

Plussat: "The crew was absolutely amazing!"
Miinukset: "I think everything was amazing"

Plussat: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Miinukset: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."

Miinukset: "Check in and apps stuck in 80'"

Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Plussat: "Everything was excellent no complaints"

Plussat: "Very family friendly. Good entertainment system."

Miinukset: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."

Plussat: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."

Plussat: "Space between the seats."
Miinukset: "Color of the seats."

Plussat: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Miinukset: "N/A"

Plussat: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Miinukset: "None whatsoever."

Plussat: "Great service."

Plussat: "Great airline, roomy seats and they don't nickle and dime you like other airlines."

Plussat: "Super cheap. Came with an in flight meal. Kind staff. Great service."

Plussat: "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
Miinukset: "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."

Plussat: "Seat width, Crew Service,"
Miinukset: "Web Site Check in is cumbersome"

Plussat: "Wonderful Crew."

Miinukset: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Plussat: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."

Plussat: "The aircraft was excellent."
Miinukset: "The service could be bit more personal for a long 13 hour flight."

Plussat: "There was more leg room than most airlines, friendly staff, and good movies and food selection."

Plussat: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
Miinukset: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."

Miinukset: "Why does the shorter of the two flights have more comfortable seats?"

Plussat: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Miinukset: "They made me pay for a seat that they gave to other people for free. Really messed up."

Plussat: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"

Plussat: "Service impeccable"
Miinukset: "Worst food in the industry. Barely edible."

Miinukset: "Sorry, my seat really uncomfortable..."

Plussat: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Miinukset: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."

Plussat: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."

Miinukset: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."

Miinukset: "None"

Plussat: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."

Plussat: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."

Plussat: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."

Plussat: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."

Plussat: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Miinukset: "Nothing"

Miinukset: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."

Miinukset: "I wish there were options in the food they serve."

Plussat: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Miinukset: "Can't say that I have ANY complaints at all!!"

Miinukset: "Late boarding"

Plussat: "The service"
Miinukset: "Having to leave a comfortable setting"

Plussat: "The crew were the only enjoyable part of this flight. They were helpful and nice."
Miinukset: "the food. they tasted like left over of left over."

Plussat: "Excellent customer service. From check-in to inflight."

Plussat: "Amazing service"

Miinukset: "the seats are not reclined, not comfortable at all"

Plussat: "Excellent crew!"
Miinukset: "It could have been quieter."

Plussat: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Miinukset: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"

Plussat: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Miinukset: "Not a thing."

Plussat: "Crews were great. They worked fast and helpful."

Plussat: "Crew was good. The food was good quality."
Miinukset: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."

Plussat: "Good"
Miinukset: "Good"

Plussat: "Really good service."

Plussat: "Great service, on time."
Miinukset: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."

Plussat: "Good service, food"
Miinukset: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"

Plussat: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Miinukset: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."

Plussat: "Very efficient"
Miinukset: "Food was not good"

Plussat: "crew and food was great"
Miinukset: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"

Plussat: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Miinukset: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."

Plussat: "It was a fast flight, the crew was very accommodating and it was very comfortable."

Plussat: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Miinukset: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"

Plussat: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Miinukset: "The Hollywood entertainment options were limited and not very interesting."

Plussat: "Attentive and polite staff. Comfortable planes. On time flights."
Miinukset: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."

Plussat: "A nice crew and service very friendly."
Miinukset: "The transfer walking to long."

Miinukset: "The VOML food"

Plussat: "Service in side."
Miinukset: "Air host listen on time"

Plussat: "Ease of boarding; large overhead bins; relatively comfortable seats"
Miinukset: "Packed plane - every seat taken"

Plussat: "The ANA crew were very sweet and accommodating"
Miinukset: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."

Plussat: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"

Miinukset: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"

Miinukset: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."

Miinukset: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"

Miinukset: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"

Miinukset: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."

Plussat: "Aircraft was new and spacious"
Miinukset: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."

Plussat: "on time, great service on flight"

Plussat: "ANA is always prompt, even when there are delays. The flight attendants are always kind and polite."
Miinukset: "Today's flight was delayed and set back arrival by twenty minutes."

Plussat: "Ana is the best"
Miinukset: "Nothing"

Plussat: "Almost everthiny good job keep it up, excellent !"

Plussat: "Crew was outstanding Food and service was excellent"
Miinukset: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."

Plussat: "Treated with respect and calmness."

Plussat: "Excellent service"
Miinukset: "N/a"

Plussat: "ANA food and service is awesome"

Plussat: "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
Miinukset: "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."

Plussat: "Service was friendly and enjoyed the USB charger."
Miinukset: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."

Plussat: "As expected from the Japanese, super polite snd patient."
Miinukset: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."

Plussat: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"

Plussat: "The icecream"
Miinukset: "There was only one choice of meal left when they gave it to me:("

Plussat: "The airline gave us pillows and a small cover"
Miinukset: "The food was nasty, and no air circulation plus so hot in there"

Plussat: "Very nice and pleasant staff"

Plussat: "Everyone was super polite"

Plussat: "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
Miinukset: "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."

Plussat: "very attentive crew, plane was well cared for, food was mediocre."
Miinukset: "food was barely passable. awful landing."

Plussat: "Staff was Very friendly and professional."
Miinukset: "No sioda (Coke or 7-Up), only Apple Juice or water, No snack!"

Plussat: "So so"
Miinukset: "More care and warmth"

Plussat: "The seating was very uncomfortable and cramped I"
Miinukset: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."

Miinukset: "don't know of anything"

Miinukset: "No gate for departure or arrival. No business class longe in Cape Town."

Plussat: "Crew was great and food was nice!"

Plussat: "yes. great travel and crew"

Plussat: "Crew was good"
Miinukset: "Boarding, comfort of seat"

Plussat: "From Doha to lax my assigned seat was 20K and some Isidore changed it before I arrived to Doha. Then I called in to get another window seat and likely got 29K. When entering the aircraft another moron changed to to 38E. I’m so definitely getting my refund for this customer service/ flight !"
Miinukset: "Take a while guess"

Plussat: "All except the food"
Miinukset: "The food"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Entertainment"
Miinukset: "Food"

Plussat: "Liked the smoothness on boarding and the organization. Keep it up!"
Miinukset: "Attitude of some of the flight attendants and more entertainment."

Plussat: "Same again the crew were fab"

Plussat: "Good service"
Miinukset: "Food"

Plussat: "Nice,clean, efficient"
Miinukset: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"

Plussat: "Very polite and friendly crew. Very helpful."
Miinukset: "Did not have the duty free item I wanted in stock"

Plussat: "Excellent entertainment very friendly crew"
Miinukset: "Food is becoming predictable Qatar Airways"

Miinukset: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"

Miinukset: "Wrost app I don’t advise any one use it cause"

Plussat: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Miinukset: "The seats were very tight and the food was okay, but the staff was great."

Plussat: "Great"
Miinukset: "Nothing."

Miinukset: "- Leg Space is challenge"

Plussat: "Incredibly attentive service"
Miinukset: "Internet service didn’t work. Also waiting for can refund because of unannounced 12 hour delay on the outbound flight."

Plussat: "All good"

Miinukset: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"

Plussat: "Small airport"
Miinukset: "Transfer is inconvenient."

Plussat: "Comfy, good food, good service"
Miinukset: "No internet. Limited movie options."

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "Quality food and hospitality"

Plussat: "all"

Plussat: "Crew were extremely helpful and kind. Very responsible and polite."
Miinukset: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."

Plussat: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Miinukset: "Dnt have anything to say what I dnt like. Everything is great."

Plussat: "its a five stars trip in its services"

Miinukset: "It's been more than 50 hours and I still haven't received both of my checked in luggage"

Miinukset: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"

Miinukset: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"

Miinukset: "horrible customer service at the airport. very unaccommodating."

Plussat: "Comfortable seat and good service"
Miinukset: "None"

Plussat: "Good service from cabin crew"
Miinukset: "Seat is quite small compared to other flight"

Plussat: "Crew was friendly."
Miinukset: "Catering not up-to the standard. Ran out of food. Seats too congested"

Plussat: "Very kind and helping crew.. professional and helpfull"
Miinukset: "I dont have anything to complain about"

Plussat: "SPECIALLY THE CREW SERVICE EXCELLENT"

Plussat: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Miinukset: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"

Plussat: "Amazing airline with excellent crew and ground staff ever willing to help!"

Miinukset: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Plussat: "The timing was spot on and I had no major issues. The staff was great. They showed that they truly value customer service and were patient"
Miinukset: "The song selections were somewhat old and should be looked at."

Plussat: "Food was good."
Miinukset: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"

Plussat: "Entertainment"
Miinukset: "Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting"

Plussat: "Every thing likely"
Miinukset: "Non"

Miinukset: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."

Miinukset: "Turkish Airlines are doing great job for customer satisfaction services and timing"

Plussat: "The crew and the food are amazing on Turkish airlines. The food is exceptional."
Miinukset: "Boarding could be better organized."

Miinukset: "Is amazing"

Miinukset: "Have yet to arrive"

Miinukset: "Entertainment system didn’t work Seats did not recline"

Plussat: "Flight was on time, relatively clean and the food was quite nice"
Miinukset: "For a flight leaving at almost 1 am, it's quite annoying to be force fed dinner and prevented to sleep for the first two hours of the flight. Dim the lights and do "on demand" dinner please."

Plussat: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Miinukset: "Nothing at all."

Plussat: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Miinukset: "Comfort of the seats."

Miinukset: "Our flight from Kathmandu was delayed so we missed our connecting flight to Vienna. We don't know why it took so long to organize the hotel. Turkish Airlines was ready with new boarding passes but we waited two hours at the hotel desk to get a bus to the hotel where we again had to wait till they gave each passenger a room. If they organized the boarding passes ahead of time, why not the hotel? So we were quite exhausted. The plane was again delayed leaving Istanbul. Movies on flight not what they used to be."

Miinukset: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."

Miinukset: "Older plane, uncomfortable seats, no individual entertainment systems. Long boarding without a lot of staff facilitating extra coat/overhead luggage storage because of winter, then we sat on tarmac for two hours because they missed their slot to take-off."

Plussat: "Boarding was completed very quickly. Flight arrived on time"
Miinukset: "Screens were very small Issue with with overhead space"

Miinukset: "Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions"

Plussat: "Airplane crew was amazingly friendly and helpful"
Miinukset: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"

Miinukset: "No room"

Plussat: "Food, service, condition of the aircraft"

Plussat: "Very nice. Food was decent, the airline attendants pleasant. Overall, I would fly with them again."

Plussat: "Turkish airlines is the only airlines I fly with for many reasons. Their quaility is a lot better than most of the airlines out there. ( I've flown with many) Although it does tend to be a little bit more expensive it's deffinetly worth it in my opinion."
Miinukset: "However, unfortunately I have noticed a decline in their service. The food was not as great as it usually is. I had salmon and it was very dry. With the amount of money given to the flight they could have paid attention to it more. It also happened to be my birthday on the flight and my friend who was flying with me called the airlines to ask if there was anything special that can be done. Happily they said that they did do celebrate birthdays and anniversarys. Sadly though nothing was done. Overall was it horrible I would say no but they are starting to loose quality"

Miinukset: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."

Plussat: "Great service and food"

Plussat: "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
Miinukset: "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"

Plussat: "Will definitely fly Turkish Airlines again."

Miinukset: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Plussat: "Very organized and efficient."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"

Plussat: "Very friendly and accommodating staff. Helped us with luggage. Also, the food was excellent and abundant."

Plussat: "Good entertainment, adequate comfort"
Miinukset: "Repetitive, intrusive, unsmiling screenings at Istanbul airport"

Plussat: "Short"

Plussat: "Flight attendance service is great"
Miinukset: "Boarding process too complicated with several security check points make the travel more difficult"

Plussat: "Happy with all services"
Miinukset: "N/a"

Plussat: "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
Miinukset: "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."

Plussat: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."

Miinukset: "Flight was canceled 4. in this year. 17 passangers is not good biznis for TURKISH AIRLINES"

Plussat: "I like the Airline and I think the food is good, the problem sometimes is when you travel a lot you get the same food :) The crew are always great! I do a lot of connections in Istanbul and we never missed one in about two years flying there at least 4 times a month."
Miinukset: "During boarding they do not always board the Gold members first and in some cases when they do it is only to go on the bus before the others. I would like the Gold members to go first with either a bus of their own to at least with part of the bus reserved and we are allowed first on the plane."

Plussat: "Everything was great, on time and safe. I love flying Turkish Airlines."

Plussat: "Appreciate highten security checks giving "secured" feelings to passengers."
Miinukset: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."

Plussat: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"

Miinukset: "The temperature was a little bit low."

Miinukset: "See above"

Miinukset: "There is nothing I've didn't like"

Plussat: "outstanding flight assistances, excellent food."

Miinukset: "The flight was delayed by 2 hrs, no explanation given, the ground staff was no where to be found, finally one person showed up and he was not helpful. No formal announcement was made!"

Miinukset: "We were an hour late boarding after a very long wait in the airport. We should have all gotten refunds or vouchers, or an apology."

Plussat: "Punctuallity"

Plussat: "Great food and great service by crew. On time. Good aircraft. Good connection times."
Miinukset: "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."

Plussat: "Good food great passenger service."
Miinukset: "Disruptive child in seat in front of me"

Miinukset: "Flight was very late departing, despite arriving on time. No excuse other than simply inefficiency. No drinks offered, during 45 min flight. No headphones given for entertainment."

Plussat: "Nothing."
Miinukset: "The absolute worst airline we have ever flown with. Will never fly with them again."

Miinukset: "Flight was cancelled, we wanted to get on the Skopje flight instead, but were told it's left already. We knew it didn't. After some back and forth we were put on the Skopje flight and arranged our own transportation to Prishtina. We learned later that the evening flight to Prishtina, which we were supposed to be put on originally, was also cancelled. If we didn't insist, we would have had to spend at least 24 hours stuck in Istanbul airport. If you've ever flown through there, you know it's one of the worst airports ever."

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "amazing and great customer service"

Plussat: "The aircraft was barely half full."
Miinukset: "Delay due to fog at LHR, but this is not the fault of the airline"

Plussat: "Business class upgrade"
Miinukset: "Sitting in window next time"

Miinukset: "I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa."

Miinukset: "We had a three hour departure delay in Munich"

Plussat: "I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!"
Miinukset: "Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)"

Plussat: "easy boarding. crew was nice."
Miinukset: "terrible seats. no tv or chargers."

Miinukset: "offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good."

Miinukset: "Best company and the 380 is amazing."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Our flight was delayed in Italy and I was worried I would miss the connecting flights to the US. But not to worry Lufthansa waited for our flight and got our luggage on board as well. The food was outstanding."
Miinukset: "That we could not by-pass the German passport check and go right to the next flight and check out passports only ones."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"

Miinukset: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "See above"

Miinukset: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"

Plussat: "Flight went smoothly with no issues or problems. Flight attendants were nice & helpful Thank you"
Miinukset: "The only thing I could complain about was the tv screen wasn’t working & attendant tried to fix but the headphones never worked,"

Plussat: "Everything worked very well."

Plussat: "Arriving on time."
Miinukset: "Can't think of anything."

Plussat: "Everything! By far the best flight that I have ever been on!"
Miinukset: "All was fine. No complaints!"

Plussat: "Easy. Clean. Friendly."
Miinukset: "That we had to pay extra to reserve our seats."

Plussat: "The crews are excellent"
Miinukset: "Nothing"

Plussat: "Had a row to myself coming and going."

Miinukset: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"

Plussat: "Professionalism of the crew"
Miinukset: "tight sits"

Plussat: "Entertainment choices, food was delicious, beverages available in a timely fashion, and great crew."
Miinukset: "Crying baby"

Plussat: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Miinukset: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."

Plussat: "Excellent"
Miinukset: "No complaints"

Plussat: "During this flight, the attendants were suprisingly kind."
Miinukset: "Entertainment was just too poor(movie selection was just counted numbers.) the seat comfort was one of the ugliest, I think. even though they prepared many of premium seats, still once you compare with other airlines, it is far below than the average I think."

Plussat: "Attendants were impressive. kind and so willing to serve."
Miinukset: "Entertainment was horrible. Those movies were not the best selection but the poorest selection as the cheapest probably."

Miinukset: "Do not choose this Airline by any means."

Plussat: "The friendly crew were good."
Miinukset: "Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean."

Miinukset: "The offer to travel the next day by giving up the current reservation for a price, making us wait for almost two hours and then telling us that we will be travelling the same day instead of the next day. Initially they requested us to help them as they were over booked with an offer and we informed all our relatives, later with the withdrawal of the offer we had to call everybody again. A whole lot of confusion , discomfort and mental torture."

Miinukset: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."

Miinukset: "I did not like that I had to pay another 30Euri to transport my suitcase. When I booked the flight there is no indication that luggage is excluded"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "lufthansa always on time, relatively comfortable economy seat with relatively enough leg room for a larger person. food was pretty good. no problems checking in. staff mostly friendly. the germans are efficient."
Miinukset: "one very rude flight attendant, the others were nice."

Plussat: "I was upgrade to Premium Economy with my family. Kids enjoyed playground areas at Frankfort Main Airport. Very nice and clean installation"

Plussat: "We made our transfer"
Miinukset: "Our airplane was assigned a remote parking space instead of main terminal but our bus came quickly to main terminal and we made our transfer and through customs in an hour"

Plussat: "On time, nice staff"

Plussat: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient!"

Plussat: "Overall, the Lufthansa service was excellent. In particular, the food service in economy class was extraordinarily good."
Miinukset: "We were seated at the end of a row beside the entrance to restrooms at the back of the plane, and on occasion the space beside us became a gathering place for groups of passengers, talking loudly."

Miinukset: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."

Plussat: "Due to unforeseen circumstances, I needed assistance to the boarding gate. The attendants were very helpful and courteous."

Plussat: "Lufthansa has us on a short connection in Munich. But instead of bumping us like Air Canada, which does not care about customers, Lufthansa got a little van for our family of 5, took us through expedited passport control and helped us reach our flight. They have done a superb job and it is great to see an airline that has a very capable ground crew as well as air crew. Lufthansa made us feel like they cared about us and trust me traveling with three kids under 6 we very much appreciated it and they will have our return business!!"

Plussat: "Nothing"
Miinukset: "Flight was canceled, no information given, no compensation offered. Next day took the same flight. Bad food, uncomfortable seats, and this was in business class. All around Lufthansa is like a US airline. No thanks."