Never more flight with your company!!!
Long delay, minimal crew engagement but comfy plane.
Overbooked flight of airBaltic, tow hours of delay
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"
Miinukset: "Very nice crew and great food"
Plussat: "Very nice airplane and pleasant crew"
Plussat: "Crew is excellent, polite and personal!"
Miinukset: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Miinukset: "Bigger seats the new ones are way to narrow"
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Plussat: "Information sharing by pilots and crew. Economy class leg room is good."
Miinukset: "All good up to the level"
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Fantastic gate agents!"
Miinukset: "The food was terrible."
Plussat: "Just as I expected. And I made my last connection easily."
Plussat: "Friendly crew"
Miinukset: "Can’t think of anything"
Plussat: "Crew were great"
Plussat: "Very professional"
Miinukset: "Lost luggage"
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"
Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."
Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."
Miinukset: "Larger meals."
Miinukset: "My suitcase didn't come with the airline."
Miinukset: "Not enough leg room"
Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"
Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Plussat: "Crew was excellent -kind nice and very attentive"
Miinukset: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Miinukset: "Flight was cancelled."
Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Miinukset: "The streaming service didn’t work"
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."
Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."
Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
I will flight again with latam
My flight out of JFK airport left late so I landed late in Sao Paulo, Brazil and ended up missing my connecting flight to Porto Seguro. Because of this I missed the welcoming party to my friend's wedding in Trancoso. I was stuck in Sao Paulo for 12 hours. I realized afterwards that even if my plane had landed on time in Sao Paolo, between re-checking my luggage, going through Customs, and the long walk to the next connecting gate, I would barely have had enough time to catch the connecting flight. LATAM should allow more time to transfer between connecting flights in Sao Paulo for international travelers. A transfer time of 1 hour 20 minutes isn't enough. Do I get some kind of voucher for this?
This flight did not happen because Kayak and LATAM systems did not effectively communicate and I could not board the flight on the first leg of my trip.
Miinukset: "Excelente atención y servicio"
Plussat: "I never flew to Rome because of LATAM!"
Miinukset: "Flying home"
Miinukset: "The flight was delayed 7 hours"
Plussat: "The variety on the LATAM Play."
Miinukset: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Plussat: "Friendly and correct cabin crew."
Miinukset: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Miinukset: "Menos tiempo en las escalas"
Miinukset: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Plussat: "The crew was very friendly! The seat was great!"
Plussat: "Nothing much, really."
Miinukset: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Plussat: "Crew was attentive & very nice."
Miinukset: "More smiles !"
Plussat: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Miinukset: "It's a short flight, only water offered on board."
Plussat: "Flight on time, nice people"
Miinukset: "Seats uncomfortable we were a party of 2 but got separated seats 10 rows further down fron another one"
Miinukset: "Terrible food"
Plussat: "Seats were newish, crew was very friendly"
Miinukset: "They mistakenly sent one of my bags on a later flight so I couldn't pick it up at the airport and instead need to wait for them to deliver it tomorrow"
Plussat: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Miinukset: "If the passenger name was changed as requested and I would not lose the money."
Plussat: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Miinukset: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Plussat: "Boarding was easy."
Plussat: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Plussat: "Excellent price and value. Great service both before and after travelling with an infant"
Miinukset: "Food quality could be better"
Plussat: "I liked that there was plenty of friendly, professional help along the way."
Plussat: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Miinukset: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Miinukset: "It was nasty, disordered. Bad experience"
Plussat: "everything was good"
Plussat: "The plane itself was awesome!"
Miinukset: "The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!"
Plussat: "Las personas son muy amables"
Miinukset: "Intentan cobrar el cambio de asiento en la misma fila en el web Check in y en el vuelo no dan ni un vaso de agua, y no es una low cost"
Plussat: "Boarding and ticketing staff were helpful in guiding us through the process of traveling with a dog."
Miinukset: "I appreciated that there were two meals but would have appreciated more water. And a gluten free option for breakfast would have been great."
Miinukset: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
Plussat: "The fact that I made it to my destination and Home safetly."
Miinukset: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."
Plussat: "Friendly staff"
Miinukset: "Everything was great."
Plussat: "Latam has very competent staff but somethings even they cannot help you with."
Miinukset: "The second half of of our flight was in an Airbus A321. I’m just under 6’ tall and I had to ride with my knees firmly against the seat in front with my legs spread open. Super uncomfortable. I’m already dreading my flight home"
Plussat: "Their staff really try to make you comfortable. The first half of the flight was in a 767. Tight but not too bad. Really good hot food and nice collection of movies and entertainment."
Plussat: "The crew were very nice and friendly."
Miinukset: "It was a little slow to get on and get off the airplane."
Plussat: "Great service!"
Miinukset: "The food"
Plussat: "the seat is roomer than United airline and American Airline. the crew is much younger than other airplane company. the food and service are good too."
Plussat: "A crew member did her best to resolve my problem"
Miinukset: "My seats designation were changed several times."
Plussat: "Crew was very helpful"
Miinukset: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Plussat: "I was asleep the whole flight. more spacious than the last one, and there was no one sitting next to me."
Miinukset: "the delay caused us to miss our flight to LAX from Lima."
Miinukset: "Para abordar tuvimos que caminar hasta la salida en la puerta 30 y después esperar en el bus más de veinte minutos, pesima organización de subir los pasajeros para que esperen tanto tiempo en el bus con un calor sofocante Mi asiento era el 1B y no tenia la mesita para la bandeja"
Miinukset: "They said , the are not responsable for my personal items, this is not acceptable"
Plussat: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Plussat: "Todo funcionó de acuerdo a lo planificado."
Plussat: "Good service"
Miinukset: "I lost my luggage (bag). I had to wait about 1 hour to go to the counter. Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter."
Plussat: "The LATAN costumee service was very kind and professional."
Miinukset: "I went to Argentina to spend 4 days with my family, wich I didn't see for 2 years. I arrived to Mendoza. I wait until the last suitcase shows. Any of my suitcases arrived. I spent another hour making the complain. I had to come back to the airport in the evening and spent another hour for my baggages. Unfortunate i waist my first day in the airport and only spent 3 days with my family. Also the day that I had to return to USA the LATAN fly was late 1 and a half hour."
Plussat: "Service was prompt, smooth boarding and the aircraft was modern. there was an entertainment option if you had downloaded their app before the flight - I hadn't downloaded it, so can't comment on the entertainment. Other than that - all in all great service."
Miinukset: "Snacks were crackers and 2 sweet biscuits. Would have been nice to have had something a little more savoury, but this is realistically already more than I would expect from European carriers, so can't complain."
I was surprised by the amount of leg room on affiliated Jet Blue aircraft. I'm 6'1" and had plenty of leg room. Flight was quick and baggage pickup quick.
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Delayed several times. Miss connecting next flight. A real mess.
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
The business seats were modern and comfortable. I felt the meals were rushed; didn't finish the salad before they brought dinner; and didn't get offered a glass of wine during dinner, and asked about desert before finishing dinner. Meal was not a relaxing experience. The entertainment on monitor locked up several times while watching a movie; my wife had same experience watching a t.v. show.
2 hours delayed and missed the connection because didn't have crew to fly the plane
AA Made mistake and cancel our tickets. We are Stan by. Only 2 of 4 of us boarded the plane
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "Seating was Ok"
Miinukset: "The plane was dirty. There was still trash from the previous flight everywhere. The onboard Stuart’s were not up to par. There was no entertainment and the WiFi was horrible."
Plussat: "I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this."
Plussat: "I used my miles to get the tickets."
Miinukset: "None of the crew smiled. They seemed like TSA agents that wanted to stop us from coming in. They seemed mad that we were using their airline."
Miinukset: "The fact that I can’t purchase a drink is ridiculous! I am willing to pay $8 for a can of beer and still can’t buy one. I believe many companies are using the coronavirus excuse as cost saving measures."
Miinukset: "Missed flight due to not being able to access terminal because of stopped Skylink. Arrived at terminal while plane was still boarding but was told I could not board cause it was the final two minutes. Horrible customer service. Asked them to please contact the gate and let them know I was enroute on foot. They refused."
Miinukset: "The attendants attitude."
Plussat: "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
Miinukset: "Nothing really it was a great value for the price."
Miinukset: "I am still waiting for flight to DFW.. I"
Plussat: "Comfortable plane."
Miinukset: "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
Plussat: "Good food. Friendly crew. On time, etc."
Miinukset: "Recycling/reduce waste. Gluten-free choices."
Miinukset: "We had a good trip"
Plussat: "The flight crew was okay. The middle seat was tight for a cross country trip"
Miinukset: "More room"
Plussat: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
Miinukset: "Bag check fee is steep for students."
Plussat: "Quick boarding"
Miinukset: "Very cold."
Plussat: "Very nice hard product complimented by a great cabin crew."
Miinukset: "The crew set the bar too high for future flights :)"
Plussat: "Great crew and entertainment. Fairly comfortable seats."
Miinukset: "Bit tight betweeen seats. Fortunately had three seats for two of us. Slight mechanical issue caused small delay that pilot tried to make up. Better food and amenities on Delta."
Plussat: "My favorite part was after we all got off, the man helping everyone get their luggage said take one down and pass it down if it’s not yours. It was genius!"
Miinukset: "Was missed due to delayed flight"
Plussat: "The whole experience was stress free and comfortable."
Plussat: "Quite new plane, clean. Some of the staff were friendly."
Miinukset: "Flight was delayed vecause there was no pilot for one hour. We missed connecting flight and ended up with several delayed flights, so our 11 hour trip turned out to be 32 hour long. Also, they messed up with food order, but after some time they managed to bring suitable food from business class. Some of the staff was unfriendly and whining. And our party of three was scattered around the plane, other families sitting nearby too. A little bit greedy company selling seat selection option when they could arrangeit nicely, but just don’t do it in order to get few people to pay for otherwise normal thing."
Plussat: "Boarding has been fast, food and entertainment were very good."
Plussat: "Excellent experience despite short weather delay. Outstanding flight crew"
Miinukset: "i never LEFT!"
Miinukset: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Plussat: "Seat was good and staff were pleasant and attentive."
Miinukset: "In-flight music selection could have been better."
Plussat: "Customer service people were nice."
Miinukset: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Plussat: "Crew was nice"
Miinukset: "Lost my flight and for next avaulable flight was left over by just seeing how other passengers were given priority before me."
Plussat: "I like the service, how they were polite to me, and made me feel welcome."
Miinukset: "Sat next to a dog guy and the crew did not help with the situation"
Plussat: "The plane was comfortable and flight was smooth."
Miinukset: "The shuttle to the plane wasn't bad, but would prefer not to have that element included."
Plussat: "Grest staff"
Miinukset: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Plussat: "The flight itself was smooth."
Miinukset: "Our first flight had an hour and a half delay. Missed our connecting flight. Had to wait two hours for a later flight that was then delayed another hour and a half. Absolutely horrific and inconvenient."
Plussat: "Crew was very attentive"
Miinukset: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger."
Plussat: "Japan Team excellent in customer service"
Miinukset: "AA flight crew very poor and not helpful, I saw one of the flight crew almost fight with a customer over a baby crib. As per my experience I had a nice travel suit that I took off and flught attendant did not offer help. I have to store on floor."
Miinukset: "THe reading light was broken"
Plussat: "Flight crew was awesome! Very accommodating"
Miinukset: "All was good, flight attendants were exceptional"
Plussat: "The crew was nice, the food choices are good variety, and quality. The entertainment is also good. I travel in Business class and I appreciate that they upgrade the quality of the blankets and pillows."
Miinukset: "I think the cleaning crew can do a better job. I found nuts in my seat. Don't looks like first class cleaning service."
Miinukset: "Cancelled and put me on a flight over a day later with no hotel voucher"
Plussat: "This was the roughest flight I have ever been on, it Was so awful I opted for greyhound going home also being made to check my carry on bag was not cool."
Miinukset: "The constant turbulence ,having to check carry on bag"