Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Miinukset: "Flight delayed"
Plussat: "Crew was excellent"
Miinukset: "Nothing really. LH first class cabin is one of the best!"
Plussat: "The crew"
Miinukset: "The seat space and food"
Miinukset: "Poor customer service, was booked off twice without being informed."
Plussat: "Comfortable seats"
Miinukset: "Meals and entertainment"
Plussat: "Food option was horrible. Need better options for vegans and Vegetarians."
Miinukset: "The vegetarian option food was terrible."
Miinukset: "Definitely the food!!"
Plussat: "It was cancelled and scheduled next day"
Plussat: "Seat was OK"
Plussat: "all great"
Miinukset: "my bags arriving!"
Miinukset: "Good food, on time and semi comfortable seats"
Plussat: "Great staff and food"
Miinukset: "Comfort was not great and no entertainment options whatsoever"
Plussat: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Service was great too"
Miinukset: "Squished in seat"
Miinukset: "Sittinf in the middle"
Plussat: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Plussat: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Miinukset: "My seat storage pocket was broken and I was unable to store items in it."
Miinukset: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Plussat: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Plussat: "Excellent crew"
Miinukset: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."
Plussat: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Miinukset: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Miinukset: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Miinukset: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Plussat: "The overall flight"
Miinukset: "The meal on board"
Plussat: "One of the crew members, a male, was very nice."
Miinukset: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Miinukset: "My bag no arrived"
Miinukset: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Miinukset: "No any intertwine entertainment at all"
Plussat: "Great crew, comfortable space at the bulkhead seat"
Plussat: "Flight attendants spoke multiple languages."
Miinukset: "Seats were a little uncomfortable."
Plussat: "Efficient boarding, friendly crew."
Plussat: "Overall decent experience. The crew was attentive, captain informative."
Miinukset: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Plussat: "Flight Crew"
Miinukset: "Food was pretty bad."
Plussat: "Food was good and that is all I can say was good about that flight"
Miinukset: "The male Stewart was very unprofessional by commenting out loud that I was too fat for the seat that I was assigned. The lights in the plane kept going off and on along with the video. I could not understand the pilots English. I was not allowed to get out of my seat as much as I wanted. I was very upset and disappointed on the male Stewart attitude."
Plussat: "The food was pretty good. Entertainment selection was good!"
Miinukset: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Plussat: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Miinukset: "My video player had substantially less options than the rest of my aisle. The food was below average."
Plussat: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Miinukset: "Non that i know of"
Plussat: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Miinukset: "I wish we had more leg room. It was so crowded and I could barely move!"
Plussat: "crew, food, seat location, service."
Miinukset: "Entertainment selections were limited."
Plussat: "Overall good."
Miinukset: "Quantity of food served was very less. They could have given more."
Miinukset: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."
Plussat: "comfortable seats, i like that the entire seat reclines, not just the seat back, and the TV screens can be adjusted when the person in front moves their seat. i like that water was offered several times during the flight, not just during regular drink times. the food was delicious and filling"
Plussat: "it wasn't much but I did like it...the snack."
Miinukset: "I didnt like the narrow seats with no legroom."
Plussat: "this flight was very good, all right."
Miinukset: "Movies need to be have better selection - are allways same, no pleasant movies."
Plussat: "Never got on this flight on the booked day and got out the next day"
Plussat: "The flight was on time, staff attentive and made frequent rounds. The food was good and entertainment with a fair selection of options."
Miinukset: "Unfortunately, the day of my travel Lufthansa had a ongoing strike at the Frankfurt airport. The Lufthansa terminal was closed, luckily I was one of the few to get the bus shuttle. Once I arrived at the correct terminal the check in process and boarding was a pleasure, much friendly and competent staff to assist"
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Lots of gate change 15 mins before boarding
Stop making the people on the flight pay extra for WIFI. The flights are expensive enough.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Finnair was great - superior to BA in all respects
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
We were an hour late which certainly wasn’t Finnair’s problem since we boarded on time. The bus ride from the airport terminal to the plane was almost as long is the flight itself. I my first flight with Finnair and so far I am pleased.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
I was charged €60 to check in a bag on this ticket. It was not a cheap ticket! Outrageous!
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Vähän myöhässä muuten kaikki sujui loistavasti
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Lentokentällä saimme apua kahdesta pisteestä.
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
The bathroom wasn’t super clean
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Plussat: "Feel like reacist Company"
Miinukset: "I didnt like the treatment of the crew."
Plussat: "More leg room"
Plussat: "Despite being a short flight, they gave food"
Miinukset: "Nothing. All ok"
Miinukset: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Miinukset: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Miinukset: "Entertainment worked sporadically"
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Miinukset: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Plussat: "Food and drinks very good"
Miinukset: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Miinukset: "Baggage check in was stressful"
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Plussat: "crew was wonderful, great food, quick boarding"
Miinukset: "cant think of anything"
Plussat: "Everything! It was a wonderful experience."
Miinukset: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Plussat: "It was on time"
Miinukset: "Hard seats Boarding was 35 min delayed"
Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Miinukset: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Plussat: "The crew was very friendly and professional. The food very good"
Miinukset: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Plussat: "Crew was very nice and the plane was clean and comfortable"
Miinukset: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plussat: "Boarding & crew (inc ground staff & check-in) all good."
Miinukset: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Plussat: "Short, lots of leg space"
Plussat: "The crew was very nice and helpful."
Miinukset: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Miinukset: "My baggage was broken"
Plussat: "Flight went smoothly"
Miinukset: "Flight left late The seats are small and crowded There are no entertainment options"
Plussat: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Plussat: "There was enough leg room"
Miinukset: "The food was not very nice and the aircraft was really cold."
Miinukset: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Plussat: "The flight was good overall. Friendly crew good attention."
Miinukset: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Plussat: "The food was good, the staff was very friendly and very nice,"
Miinukset: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Plussat: "Movie selection was awesome! Food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Plussat: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Miinukset: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Plussat: "Not much"
Miinukset: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Plussat: "Ticket price"
Miinukset: "Long check in wait in Dubai. Food was shocking - inedible!"
Plussat: "Good entertainment"
Miinukset: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "Pleasant staff."
Miinukset: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"
Plussat: "Everything good more or less."
Miinukset: "Planes where not updated. I would like planes to be more up to date like other companies."
Plussat: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Miinukset: "Nothing that I can remember, again I was too tired to stay awake."
Plussat: "Great service by attendants Spoiled us with food"
Miinukset: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"