Plussat: "Boarding was fast and practical"
Miinukset: "Food and beverage"
Plussat: "Quick, comfortable and easy"
Miinukset: "Boarding was a bit clunky"
Plussat: "Plane was super nice and new and crew was great!"
Plussat: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."
Plussat: "Crew was courteous and professional. Food was okay."
Miinukset: "Seats a little wider and little more leg room."
Plussat: "The crew were super friendly. There was plenty of space and I slept for a few hours"
Plussat: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Miinukset: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Miinukset: "Delayed flight - but it’s ok since I got to my final destination safely. It wasn’t a very long delay."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Everything was on time and efficient."
Plussat: "Excelent service"
Miinukset: "I liked all"
Plussat: "Staff were kind and courteous."
Miinukset: "Late departure and uncomfortable seats."
Plussat: "Not much compared to Lufthansa from AID to Munich."
Miinukset: "Old plane, old movies, service was mediocre"
Plussat: "Incredible service and comfort"
Plussat: "The food out of everything"
Miinukset: "Customer service , the air craft , the blankets"
Plussat: "The crew's efficiency and friendliness"
Miinukset: "Having to fly to Germany to come to San Diego"
Miinukset: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Plussat: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."
Miinukset: "Because the one came in from London Got Delay And I miss my flight"
Plussat: "The entertainment, food, and crew were great."
Miinukset: "I had no problems with this leg of the flight."
Plussat: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Miinukset: "Flight was delayed but that had nothing to with the crew and the service."
Plussat: "Comfortable seats, good legroom."
Miinukset: "Slight delay."
Plussat: "Food was okay."
Miinukset: "No entertaintment system. Some crew members did not speak English."
Plussat: "The short wait for departure."
Miinukset: "The long complicated walk to the gate...."
Miinukset: "They cancelled my flight"
Miinukset: "No body helped me. My first flight got delayed and missed my connecting flight. People were rude and showed that they didn’t care. I had to wait 4 hours for the next flight. I received little compensation"
Plussat: "The counter staff in Heathrow was great"
Plussat: "Everything was perfect ... pilots are so good and professional..!!)"
Plussat: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"
Plussat: "Overall good service, only complain is the business class seats."
Miinukset: "business class seat would have been better"
Miinukset: "Flight delayed because of a late/lost family, then made us late for connecting flight."
Plussat: "I upgraded to the premium food package for a small price. It was delicious and filling."
Miinukset: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."
Plussat: "Food is worse"
Miinukset: "Too crowded"
Plussat: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Plussat: "It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day."
Miinukset: "But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch."
Miinukset: "Flight was delayed want to take off. Luggage did not transfer. Four days before luggage will get to us."
Plussat: "The flight itself was fine."
Miinukset: "Getting to LHR early for. 6:30 am flight was no use since they don't have any departing flights between 11pm and 6 am. So we were stuck in the lobby for hours until ticket agents arrived at 4 am. There was one open coffee shop however. Then we waited for security to arrive at about 4:30 am to get through and it was quite a slow shake down. One through there were no restaurants open until 5-5:30 am. The flight itself was fine. Facilities at Frankfurt were minimal with toilets offering only one stall each. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes."
Plussat: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Plussat: "Even on such a short flight I got a sandwich. It was a salmon sandwich which I never had on any other flights. They usually serve cheese or ham or chicken in the Middle East. It was nice to have something different and nutritious."
Plussat: "The crew and in flight experience were excellent."
Miinukset: "Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again."
Miinukset: "Lufthansa airline has no intention to help their passengers and happily see their passengers suffer from the airline's mistakes"
Plussat: "Priority boarding with small kids"
Miinukset: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Plussat: "The price for a direct flight was reasonable"
Miinukset: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Plussat: "Friendly staff"
Miinukset: "In seat entertainment, better food."
Miinukset: "I did the email check in. When I arrive at the airport, I asked for customer service to print the boarding passes. They changed my seat assignment which not asked. This caused some confusion when we boarded."
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
For long flights, 2 full meals should be served.
Stefan stewart was excellent, helping with my food & drink needs,thank you.
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Plussat: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Miinukset: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Miinukset: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Miinukset: "Crew on the ground was very rude"
Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"
Plussat: "Not being charged for my first bag of luggage"
Miinukset: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Plussat: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Miinukset: "See above. Overall, very nice experience."
Miinukset: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Plussat: "Crew was amazing. Service and food was good."
Miinukset: "Random TSA check was not needed at the end when boarding."
Plussat: "The cue lines per zone are a brilliant idea!"
Plussat: "Air France has the best crews! They really go the extra mile."
Miinukset: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Miinukset: "Better in flight entertainment"
Miinukset: "It was great trip thank you Air France"
Plussat: "Crew was friendly and attentive but hard to understand"
Miinukset: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Plussat: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Miinukset: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Plussat: "Crew was nice, too short of a flight to figure out more"
Miinukset: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Plussat: "Good selection of movies"
Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Plussat: "I like the service. They caring and give snacks, comfort and overall"
Miinukset: "None. I like everything"
Miinukset: "I don’t know why they keep making boarding with stairs and bus."
Plussat: "The service was very professional."
Miinukset: "Everything went well."
Plussat: "Priority boarding with kids"
Miinukset: "Nothing special just like easyJet ir Rayanair"
Miinukset: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Plussat: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Miinukset: "no complaints"
Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Plussat: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Miinukset: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "The check in process was much better in the CFG airport than SFO. Very organized."
Miinukset: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Plussat: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Miinukset: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Plussat: "the food"
Miinukset: "no room for legs"
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Miinukset: "The crew was not very polite."
Plussat: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Plussat: "quick flight 10 min ahead schedule"
Plussat: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Miinukset: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Plussat: "Although plane was full staff moved us through quickly"
Plussat: "No complain about Air France. The service and food are very good. Enjoy it."
Miinukset: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Plussat: "The crew was nice .."
Miinukset: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
Plussat: "Smooth flight. Perfect service."
Plussat: "All was super!"
Miinukset: "All was great!"
Plussat: "Nice stuff."
Miinukset: "Probably teleportation?"
Miinukset: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Miinukset: "Sēdvieta neērta un nepiemērota gulēšanai."
Miinukset: "Nothing in time"
Miinukset: "One Toilet for a full plane with 150 passengers...."
Miinukset: "Being on time"
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Miinukset: "no food or water in economy - for a 5 hour flight."
Plussat: "Food offered on flight even though short trip"
Miinukset: "Was delayed so being on time"
Plussat: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Miinukset: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Miinukset: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "Efficient boarding and disembarking."
Miinukset: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Miinukset: "Short flight and unmemorable (that's a good thing)"
Miinukset: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plussat: "most of the crew were polite and helpful"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Plussat: "Newer plane for this stretch."
Plussat: "Good service, good connection in Riga! Perfectly on time!"
Plussat: "Pleasant crew, efficient boarding, flight was on time"
Miinukset: "No in-flight service"
Plussat: "They waited for transit passengers Were helpful"
Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plussat: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Plussat: "Everything was excellent"
Miinukset: "Nothing. All was good"
Plussat: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Plussat: "On time boarding and departure. Clean plane and friendly staff."
Miinukset: "Nothing, all was good."
Miinukset: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Plussat: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Miinukset: "An extra fee is charged if you don't check-in online."
Plussat: "Everything was very smooth and the crew was very attentive."
Plussat: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Plussat: "Brand new aircraft Wider seats as normal Good selection of food"
Miinukset: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Miinukset: "paying for water!"
Miinukset: "surprised i had to pay for coffee"
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Plussat: "Flight was on time which was surprising given a late snow storm in Tallinn."
Miinukset: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "Friendly crew, tons of meal options, good price."
Miinukset: "Checked in luggage is only 20kg, there's no entertainment in flight."
Plussat: "New Planes, crew"
Miinukset: "Entertainment cost !!!"
Plussat: "Fine, left on time, short flight."
Miinukset: "No complaints"
Plussat: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Miinukset: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Plussat: "Very efficient, quick"
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Plussat: "It got me to my destination. Nothing else to like."
Miinukset: "Boarding was a circus. The most disorganized I’ve seen. Price-gouging at every turn. Cramped uncomfortable seats. And of course the nonstop screaming infant."
Miinukset: "Service at CheckIn was the worst I've ever received. The staff exuded no compassion, empathy or interest in trying to help me. I had to buy an extra checked bag and instead of giving my options clearly, they gave me a run around (do it online, call our customer service, refund your ticket at our service desk - all false). I did not appreciate that lack of competence or interest and as such will not be transacting business with Norwegian again. Furthermore, the crew on the airplane did not check on me or my row of passengers the entire flight. No water, no cookies, nothing! This was the worst display of airline service I ever seen!"
Miinukset: "Free water would be nice!"
Miinukset: "Flight was cancelled at last minutee"
Plussat: "The crew was excellent! Nice leg room!!"
Miinukset: "I would like to have free access to coffee and tea. I understand the cost of meals but a complimentary beverage would be a welcome, inexpensive treat!"
Miinukset: "We were traveling with 1.5 year old child and we had to leave our stroller at the entrance to the gate and got it back with the rest of the luggage, needless to say we had to carry our child all the way to the plane and then to the baggage claim. Why can't it be taken and given back at the entrance."
Plussat: "Smooth plane ride"
Miinukset: "Friendly staff on plane"
Miinukset: "The food was not too good. In general airline seating is very uncomfortable just due to the nature of it."
Plussat: "2 empty seats next to me, can’t beat that."
Miinukset: "Flight was delayed 2hrs because of “technical difficulties.”"
Plussat: "The boarding process was smooth and started early enough to allow everyone time to get settled."
Miinukset: "20 hours of flying and there was no food or even a cup of water included. It was not clear when I booked my flight that I would need to book meals in advance, or purchase at inflated prices on the plane."
Plussat: "Plane, fight time, boarding speed, efficiency all excellent"
Miinukset: "Departure was suddenly changed from 4 to 7 without clear announcement. On the Norwegian terminal nor on the departure boards nothing was indicated nor had anybody bothered to leave a note or sign on the Norwegian Terminal 4. I discovered at the last minute as I hearD a “last boarding call” announcement in the Knick of time"
Miinukset: "Seriously you have to buy water and food on a 10 hour flight"
Plussat: "Was not clear that you had to order dinner in advance Not clear that my luggage would only go to Paris and not all the way to Lithuania"
Miinukset: "Kiwi.com doesn't work with Norwegian seat assignment issue could not f"
Miinukset: "Crew member was over an hour late and held up the plane. No WiFi on the flight."
Plussat: "The seats were comfortable and the crew was very friendly."
Miinukset: "The air conditioning was very weak. I was hot through the whole flight. The TVs didn’t work. There wasn’t anything to watch."
Plussat: "The attendandats in premium cabin were great"
Miinukset: "Multiple delays; even after boarding. Disembarking was a mess because everyone simply wanted off the plane. Delay resulted in an unexpected influx of travelers into immigration which was an additional delay. Premium seats may be ok for sitting and watching the limited entertainment selections but not designed for sleeping on an overnight flight. Upon landing water fell to the floor in the galley. Once on the ground no flight attendants bothered to dry it up; despite them all giggling when it happened. Seemed quite unprofessional. Can’t say I’d be inclined to book with Norwegian again. The price may be enticing; but you get what you pay for."
Miinukset: "We bought the ticket with 1.5hrs connection in Stockholm and the experience was very bad. First bad surprise was on the ticket price. The ticket price on the beginning was good, but after adding only one check-in bag (normal for international flights) and selecting seats and meal the price went up by another $140. Then on the day of the flight we got a message that our first flight was delayed by more then 2 hrs. We called to Norwegian and asked for solution, but were told that the next flight available is 1 WEEK LATER! and we can or stay in Stockholm for a week on our own or to get refund for the ticket. Finally we found alternative flight for the same price and cancelled the ticket."
Plussat: "For a low cost airline its ok"
Miinukset: "The help this company is offering for delayed or lost luggage is less then minimal"
Plussat: "Spacious, comfortable"
Miinukset: "No pillows, breakfast not very good"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Miinukset: "1) messy boarding process 2) outdated airplane 3) zero entertainment system 4) poor food service"
Miinukset: "Narrow aisles. Disorganized queue when boarding. Flight delayed without giving any information about the delay"
Plussat: "I liked the ladies, i like that the ticket was affordable and that the crew was responsive on the flight very helpful."
Miinukset: "They charged me for my bag when i left france but said i wouldnt have to be charged to change my ticket datethen when i changed the ticket date they charged me. I wasnt charged when i left new york for my bags why now? They asked me detailed personal question about who i was visiting and why which i felt i didnt have to explain and two its none of there business whom i visit or why. Then they told me i could not bring my container onto the flight that day and made remove its liquid but didnt provided a container to put the remaining liquid into. They said it had to be no more than 100ml mine was 115ml very small. The first guy whom checked my bag said it was ok then the second guy made a big deal about the bottle. I had another bottle with olives they made me pour out the water and keep the food and the bottle but that bottle was17.6 bigger than the 100 ml bottle. I told them it was stealing i paid 50 dollars us for the product back home and that it they took it it was stealing. The told me if i wanted a container for the oil i had in the 100ml bottle i would have to go downstairs to purchase the empty container, then told me i dont know if you will have enough time to board your flight if i went to purchase it they said it would be too far. Again customs never provided a container nor remburse ment for the stuff that they steal from people. I told them i needed my water cause of health reason and they forced me to drink all of my water and not allow me to bring it on to the flight.. crazy! Horrible experience!"
Plussat: "Flight on time"
Miinukset: "No food or pillow.comforter even long flight and everything is on sell"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "Service and overall experience was outstanding."
Plussat: "The flight was smooth and faster"
Miinukset: "I believe food on flight must be for all passengers as a result food cost should be added to ticket.l didn't like the sight of people eating and others hungry."
Plussat: "New plane, good value (Premium), comfortable seat, great staff and service."
Miinukset: "Entertainment system was limited. Seemed better for kids than parents. Not much choice of video content. No music audio."
Plussat: "The plane is new and the entertainment system was great"
Miinukset: "The seats in economy are extremely close together and difficult for a long overnight flight. Beverages are not offered but they will bring a cup of water if you request it. Check in was a disasters and took a very long time with 3 different check points and a lot of angry customers."
Plussat: "Plane was new - clean"
Miinukset: "I flew business class which really is just bigger seats/more legroom than economy. One of the 2 heads was out of order in business class. Also no earphones/headsets were available - even for sale. The food was equivalent to economy and you had to pay for additional “snacks”"
Plussat: "Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew."
Miinukset: "In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!"
Plussat: "The whole crew was friendly and accommodating. One crew member in particular named Javi."
Miinukset: "No food or beverages served. Uncomfortable and squished seating."
Miinukset: "Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class."
Plussat: "Entertainment options were the only good thing about this flight."
Miinukset: "On Tuesday, November 1st, 2017, a girlfriend and I flew from Newark, NJ to Barcelona, Spain on an Economy flight. I have flown both internationally and economy before, but I have never been on a flight, especially a 7 hour international flight, where I wasn't even offered water! The crew didn't even make eye contact if you didn't purchase an upgraded flight. I didn't expect a meal flying overnight, but I've received pretzels and a soft drink on 45 minute flights! How is that we received meals and drinks, and the proper hospitality on the return flight, also without purchasing the upgrade? Maybe it was because the return flight was operated by Hi Fly. Norwegian needs a lesson from Hi Fly on how to treat their customers! I will never fly with Norwegian again, and will share my experience with anyone contemplating flying with this carrier. Shame on you, Norwegian!!!"
Miinukset: "The fact that my husband and I were one of the first people to check in, four hours ahead of boarding, yet we were not even asked or told that we were being allotted seats in the row closest to the toilet- had we been told that at the time of checking in by the customer rep, we would have had the chance to request for a seat change as both of us were unable to sleep at all."
Plussat: "This was my first time flying with Norwegian, but I could not have been happier with their service. Not only were all of the flight attendants courteous and charming, but the look of the planes themselves, the lighting, the entertainment, meal, the whole experience was just really classy and fun to be a part of. As a low-rate airline, I was not expecting nearly the quality of service that I received. It was an incredibly welcome surprise, and I definitely plan on flying with them again in the future."
Plussat: "Fantastic value. Clean plane with good cabin crew. We took off on time, had a pleasant flight and landed safely and on time. What more do you want?"
Miinukset: "I'm glad i paid the E11 for a seat with leg room. It might have been tight otherwise for a flight over 2 hours. Worst coffee I've paid for anywhere recently. This was a big black mark for me."
Plussat: "The Dreamliner is a great plane if you get a premium seat."
Miinukset: "I wanted to book a premium seat but they had sold out. I bought extra leg room thankfully and a very narrow middle row seat. I would never book that again. Very uncomfortable. Despite paying an elevated Flex fare I did not even get a free blanket on take off and had to pay $5 for one. What a rip off."
Plussat: "Norwegian is an awesome airline."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Miinukset: "The tickets are extremely unclear as to which airport they depart and arrive at."
Plussat: "Spacious, filled with amenities, affordable"
Miinukset: "Seats were small, did not have modern amenities (movie screens at each seat, USB ports)"
Plussat: "The 2 board system, one from the front one from the back"
Miinukset: "Too tight quarters"
Miinukset: "NO WI-FI"
Plussat: "Flight attendants were great"
Miinukset: "Did not accept American Express credit cards. In flight entertainment was old kids cartoons on shared screens. Other flights allow passengers to choose their own in flight entertainment."
Miinukset: "cramped seats"