I liked the entertainment options.. just know main cabin for 8+ hours can be tough!
Warm and friendly staff with great service
Crew was pleasant but the flight service/scheduling was terrible.
More meals in flight, one is not enough for an 8hr flight
It was so cold on the flight, otherwise okay.
Wi-Fi on a much delayed departure would have been good
Was late getting out of the gate so missed our connection in Atlanta
Couldn’t have been better.
Miinukset: "I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days."
Plussat: "The crew."
Miinukset: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Plussat: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Miinukset: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Plussat: "Crew was very welcoming and nice"
Miinukset: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Plussat: "Flights were on time"
Miinukset: "Seats are more narrow than other airlines."
Plussat: "Safe trip and very nice crew."
Miinukset: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Plussat: "short flight"
Miinukset: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Miinukset: "Food offered in first"
Plussat: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Miinukset: "Actual flights flying on time. What a mess!"
Plussat: "Flight attendant"
Miinukset: "Bathrooms were filthy"
Miinukset: "The coffee could’ve tasted better."
Plussat: "Crew was awesome. Movie was awesome. Delta always comes through."
Miinukset: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Miinukset: "The airport."
Plussat: "Seat was comfortable"
Miinukset: "Could have been a little cooler- was stuffy"
Plussat: "Great entertainment options!"
Miinukset: "The seats are still too small. I also wish there were hot options for food."
Plussat: "Good service this morning"
Miinukset: "All good"
Miinukset: "The person next to me"
Plussat: "Got me there Safely"
Miinukset: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Plussat: "Having three seats."
Miinukset: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Plussat: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Plussat: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Miinukset: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Plussat: "AVL-ATL quick flight, small but comfMgr and you could actually roll your suitcase down the middle aisle. No entertainment, food or drink service."
Plussat: "It was very good flight"
Plussat: "Our flight attendant was excellent. Service with a smile."
Miinukset: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Plussat: "On time. Clean."
Miinukset: "But cold but crew did find a blanket."
Plussat: "Not much."
Miinukset: "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
Plussat: "Great crew on board!"
Plussat: "Every single detail was outstanding"
Plussat: "Movie selection was great!"
Miinukset: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Plussat: "really helpful and friendly service and nice seats."
Plussat: "Short no frills flight that was comfortable with no issues."
Plussat: "The professionalism of Delta employees, timeliness of flt."
Plussat: "I like Delta. They are organized and professional. They treat traveler with dignity."
Plussat: "was comfortable to be able to sleep"
Miinukset: "delayed start"
Plussat: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Miinukset: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Plussat: "Got us there on time. not much more can ask for on a short flight"
Miinukset: "Wish Delta offers more reasonable and available business class awards"
Plussat: "The moviea"
Miinukset: "The time of night"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Flight attendants were very rude.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
On time and even earlier arrival!! The food is poor and really a downer, LH was never a great but now they hit a new low point…
The entertainment system is poor. Connecting to WIFI is a terrible experience watching the entertainment on traveler's device is also a difficult task and not user friendly.
Plussat: "The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable. The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!"
Miinukset: "The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Food was not available for flight."
Miinukset: "Three hours departure delay from Munich to SFO"
Plussat: "Well, maybe except of these "preferred sitting" arrangement. The sit was in front of open space and restrooms. Constantly people were standing and waiting for the restroom. Their butts were literally at the "preferred sited" passengers faces. I felt, I would be way more happy in a regular sit."
Miinukset: "Such sits should not be declared preferred and cost more."
Plussat: "Seat comfort."
Miinukset: "Food selection."
Plussat: "The food was fine to abv"
Miinukset: "The wait time was extremely long and would be even longer when going back to Boston"
Plussat: "The crew was efficient. They seemed to care about the passengers' comfort. Also, even though the flight left late, they made up the time while in the air. They are the reason with I gave the excellent rating, despite some other misgivings."
Miinukset: "Lufthansa food service seems to have been deteriorated somewhat over the recent past. Especially the snack before landing seems laden with mayo (plain bread might have been better!)."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Good crew unlike previous experience a few months ago"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Food and Drinks"
Plussat: "The crew was incredibly kind and welcoming! And it wasn't a packed flight which made it much more comfortable."
Miinukset: "No entertainment"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Plussat: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Plussat: "Nice crew, big selection of movies/entertainment"
Miinukset: "Extreme distance to walk in Frankfurt. Flight delayed, long wait for our luggage."
Miinukset: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Miinukset: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"
Miinukset: "Food wasn't the best but did honor my special diet request."
Miinukset: "Same as above"
Miinukset: "Missed flight due to customs they gave vouture then took it back because i booked threw kayak it made it more difficult to change i even obtaijned insurance"
Miinukset: "Me starting to get sick!"
Miinukset: "Economy seat space is small for 11 hours flight. get the meal of my choice, also as I tried to check in at home, the system did not give me choice to check in or change the seat."
Plussat: "Comfortable seats, good variety entertainment"
Miinukset: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."
Miinukset: "I was charged for my bags which it said on line bags were free . Seats didn't recline . We were charged for refreshments. This airline had nothing that I should write about ."
Miinukset: "The seats were uncomfortable."
Miinukset: "Staff at the gate were rude"
Plussat: "The schedule"
Miinukset: "Could not cancel flight and was charged for it."
Plussat: "First leg got cancelled and missed all connections. So frustrating!"
Miinukset: "Gate agent in GRR rebooked a flight the next day, which is too late for my event in Florence. When I called Lufthansa to see if I could get on an earlier flight, they could no longer help me because the new reservation was with United."
Plussat: "The flight was operated by Lufthansa. There was a training flight attendant who exceeded the expectations."
Plussat: "I liked the plane and the crew, that was it. The plane was 3 deep on both sides with an abundance of space for a aircraft of its class."
Miinukset: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Miinukset: "Being asked, when other passengers were around me, how much money I cary with me. This is a dangerous thing. I don't know whom I travel with, and I felt at risk knowing that other people know how much cash I have with me. Plus, the money were counted on the passageway to the plane, with people walking by. I strongly believe that you should change the method you ask and check passengers for cash. I heard other details that I shouldn't hear from another women who was also checked. What I ask is PRIVACY."
Miinukset: "Lufthansa cancelled the flight with no reason That is right, they took the fare and cancelled the flight Passenger has no rights with this airline Stay away from Lufthansa"
Miinukset: "Got delayed from atl to wash. And my flight from wash to munich left."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Food & Entertainment were OK"
Miinukset: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."
Miinukset: "My wifes luggage was lost, no followup at all from Lufthansa (main) or in Seville which was our destination. We had to call to find out any information. Once the bag was found and delivered to Seville, Lufthansa personnel again did not tell us nor would they deliver the bag to our hotel as the driver had already left. We then had to wait another day to have the bag delivered to Granada. Terrible customer service, the bag was missing for four days causing us to spend time shopping for clothes rather than experiencing the city."
Miinukset: "Boarding at Frankfurt was a nightmare. All the economy class was pushing and shoving and cutting in front of other people. People were standing outside the line and putting their tickets on the entry system and the attendants were doing nothing to stop them or tell them to go to the end of the line. When left from Chicago to Frankfurt they seated you by rows and this was much more efficient. All flights should board by some system vs. just everyone trying to go at once."
Plussat: "The seats were roomy, the flight staff was attentive and very efficient. The plane was clean and offered many different movies to watch. They even had new releases on those list along with games and music. I truly enjoyed my first experience with this airline!"
Miinukset: "They offered alternative media for people with dietary restrictions and I didn't know this when I booked. I'm gf and they could have accommodated, had I known."
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
same as from LUX … professional, nice.
Dreamliner was comfortable and entertainment system good
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Miinukset: "When its rain we shouldn’t walk to the air plain"
Plussat: "The crews were pretty great!"
Miinukset: "The regulating of the temperature."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Everything was OK"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Miinukset: "Staff rude and short"
Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."
Plussat: "Nice attention and good food. Plane and seats are confortable"
Miinukset: "There was no wifi on flight"
Miinukset: "They left my bag off the plane. Ridiculous."
Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Plussat: "Crew was fantastic."
Miinukset: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."
Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"
Miinukset: "Need more leg room!!! Larger meals needed."
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "Light snack and complementary wine"
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Miinukset: "Nothing special"
Plussat: "I slept pretty much the whole time"
Plussat: "Good services!"
Plussat: "The crew were hardworking, responsive, conscientious and friendly"
Miinukset: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Miinukset: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Plussat: "Cabin crew very pleasant"
Miinukset: "Lost our bags, little sympathy from staff"
Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Miinukset: "Two hours delay in the start."
Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"
Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Very tight leg space in the cabin
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Plussat: "Seats ok. Crew is super. Drinks offered"
Miinukset: "Nothing, AF rocks"
Miinukset: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Plussat: "Spacious business class seats, excellent meals"
Miinukset: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Plussat: "I like the comfortable seats"
Miinukset: "Service lag a little"
Miinukset: "More options for gluten free food. Always get the same dish"
Plussat: "Amazing crews!"
Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Plussat: "Air France has the best crews! They really go the extra mile."
Miinukset: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Plussat: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Plussat: "Crew was very nice. Food was good and tasty."
Miinukset: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Miinukset: "wine selection divider between seats"
Miinukset: "It was great trip thank you Air France"
Plussat: "Food and entertainment was awesome"
Miinukset: "It's awfull to sleep. Very unconfortable."
Miinukset: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Plussat: "Over all everything was great, except the bags check in"
Plussat: "The only thing that I like about the flight was that it was easy to boarding"
Miinukset: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Plussat: "Crew was very nice and the plane was clean and comfortable"
Miinukset: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Plussat: "Flight was smooth"
Plussat: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Plussat: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Plussat: "Punctual, not crowded."
Miinukset: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."
Plussat: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Miinukset: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Plussat: "On time departure and arrival"
Plussat: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Plussat: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Miinukset: "2 hours delayed..."
Miinukset: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Plussat: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Plussat: "Flight arrived safely."
Miinukset: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Plussat: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Miinukset: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Plussat: "Boarding sevece was very nice and helpful Thanks so much"
Plussat: "Free drinks and snack!"
Plussat: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Miinukset: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Plussat: "The airplane was new, good food and service."
Plussat: "Same as above, the crew was very friendly and the food was great."
Miinukset: "Seating was cramped and uncomfortable for a tall person."
Plussat: "No complain about Air France. The service and food are very good. Enjoy it."
Miinukset: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Plussat: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Miinukset: "Seat did not recline as much as normal aircraft."
Plussat: "Nice comfortable plane and excellent crew"
Miinukset: "We had to wait ages for one passenger to board. This made us miss ur slot and we arrived 90 minutes late in Paris. The plane should have just left without her. The breakfast on offer was terrible. We booked through Flybe, with our reference no and a flight no that was different from Air France. We could not book in on-line with this no, and could not do it automatically at the airport either. We had to book in at the desk. Same thing on the way back, except that even at the desk, the Air France check-in man had difficulty. He told us first of all to go to Flybe desk, but we couldn't find it and had to come back.What went wrong here? It was a shambles. I hope I will get a response to this."
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
The customer service and extra courtesies
Everything was great! Registration, boarding and flight overall experience was great!
The cancelled after many delays and held my luggage
The flight was what I expected. THe crew was thoughtful. The on-board free entertainment did not work for a couple of us.
Flight attendants were great
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "Boarding process was smooth"
Miinukset: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Plussat: "Quick flight time even though we left late."
Miinukset: "Needed larger plane. The passengers were smashed together in small seats."
Plussat: "Clear instructions, clean plane, flight on time."
Miinukset: "Getting food service back on plains."
Miinukset: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Plussat: "The plane ride was quick and easy!!!"
Miinukset: "DCA poorly organized"
Plussat: "Boarding was quick and well organized. Crew was friendly."
Miinukset: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Miinukset: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Plussat: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Miinukset: "No complaints."
Miinukset: "2 hour delay, entertainment and WiFi not working, bags almost an hour to come out at SFO"
Miinukset: "There was a 1.5 hour weather delay."
Miinukset: "There was room for my carry on, although they said it was full and cheked it"
Miinukset: "Departing on time...30 minutes late."
Plussat: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Plussat: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Miinukset: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Plussat: "Great food, on time, smooth service"
Plussat: "Second flight had more comfortable seating in comparison to our first flight."
Plussat: "Customer service"
Plussat: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Miinukset: "Same is last."
Plussat: "Flight was on time."
Miinukset: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Plussat: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Miinukset: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Miinukset: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Plussat: "The boarding was efficient. The service was fine. The pilot was informative."
Plussat: "The agents and stewards were very friendly and helpful."
Plussat: "Nothing special"
Miinukset: "BWI check-in crew is not friendly, not related to Japan Airline."
Plussat: "Ease of boarding, friendly and efficient crew."
Miinukset: "Space was very tight, music choices were terrible, no plug to charge my phone, no individual screen for entertainment, movie screen went black half way through the movie I was watching and it never came back on"
Plussat: "Super nice plane. High tech . Comfortable. Good food"
Plussat: "Terrible delay in plane on tarmac. Just nasty"
Plussat: "Boarding and flight were on time."
Plussat: "The crew members were very nice"
Miinukset: "The boarding system was HORRIBLE, I had seats at the front of the plane but I was Group 8 on both planes. It would have made sense to have the people at the front board first instead of last"
Plussat: "Staff was awesome!"
Miinukset: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Plussat: "Smooth at GRR. A little Delay in CLT. It was a good experience because we weren't on a deadline to be somewhere."
Plussat: "Smooth ride and friendly helpful airline atendents."
Miinukset: "Big lines for the kiosks to print out the boarding pass, after that another line to drop off the lauggages. We left late. Horrible food. Uncomfortable sits. NO INDIVIDUAL TV."
Miinukset: "Flight delayed 3 times, mini plane."
Miinukset: "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"
Miinukset: "Three gate changes and 45 minute delay. Same happened two years ago"