Moved my seat to a middle chair without asking me
I love that they have a lot of selection of movies and different channels. More snacks selection
This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.
Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font.
Plussat: "Fue muy buen vuelo y el personal muy amable Gracias !!"
Miinukset: "Lo q mas me gusto q fue un vuelo a tiempo y amables el personal"
Plussat: "Fue un vuelo muy tranquilo y todos muy amables gracias!!"
Miinukset: "Muy cómodo el avión y el personal"
Miinukset: "Never flying with Delta again"
Plussat: "My flight arrangements were not found I had to purchase new tickets and spend additional money for something I had already paid for I wasted all day and it was the worse experience ever."
Miinukset: "Refund my money back"
Plussat: "No issues with this flight."
Plussat: "Fueron muy amables en el aeropuerto y en el avión"
Miinukset: "La atención de las personas a cargo"
Plussat: "Safe trip and very nice crew."
Miinukset: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Plussat: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Miinukset: "Be on time , delayed for an hour"
Plussat: "I felt really comfortable safe and more than happy to fly with Delta. Thank you."
Miinukset: "More vegan options."
Plussat: "Nice plane, good service and pilots, great landing - no issues at all."
Plussat: "Amazing crew and seating. Worth the upgrade to premium."
Plussat: "Seat was comfortable"
Miinukset: "The temperature, it was kind of hot."
Plussat: "Amazing entertainment display and the boarding process is smooth."
Plussat: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Miinukset: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Plussat: "Basic flight... likedthe tomato juice and snack mix"
Miinukset: "Announcements startled me every time due to volume"
Miinukset: "To many screaming kids"
Plussat: "The movie selection was good"
Miinukset: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Plussat: "Incredible service, great entertainment options, comfy seats"
Miinukset: "Boarding was awful. It took about an hour to board and no reason was given until we were taxiing. (The crew was delayed.) Overhead storage was insufficient. Seats are too narrow. I paid for extra leg room, which I got, but I don't appreciate elbows in my ribs for the whole flight."
Miinukset: "flight rerouted to LAX!"
Miinukset: "Service, puntuality, the flight was delay, no word of apology for been late"
Miinukset: "Nothing everything smooth"
Plussat: "All on time, the flight attendants were nice and polite."
Miinukset: "That I couldn't change my seat (I didn't want in the confort zone) just in an empty row that it was behind me."
Plussat: "Good service. Friendly staff. Jet bridge in NRT."
Miinukset: "Never got a boarding drink; No jet bridge in Shanghai."
Plussat: "Everything was great"
Miinukset: "Expensive food"
Plussat: "Staff was great!"
Miinukset: "No TV for movies."
Plussat: "That I had room to accommodate my at the time disability and the crew members amazing"
Miinukset: "No Tv at all."
Plussat: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Miinukset: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Miinukset: "The prices of the available snacks."
Miinukset: "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."
Miinukset: "My suitcase came without a wheel. Damaged luggage."
Plussat: "The entertainment"
Miinukset: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Plussat: "Layout of aircraft"
Miinukset: "Couldn't find USB port."
Miinukset: "Delay over one hour."
Miinukset: "Food in first class was subpar!"
Miinukset: "No entertainment"
Plussat: "The organization, the shortening of the flight time."
Miinukset: "At the Orlando airport, the LACK OF SEATING BY the gate!"
Plussat: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Miinukset: "No complaints."
Plussat: "Nice smooth, quick flight"
Miinukset: "We were delayed over half an hour waiting for late passengers and then we had to sit on the runway in LA for another half and hour before a gate opened up and I almost missed my connection."
Plussat: "Flight was short and the pilot informed us quickly when we were starting to decend."
Miinukset: "Flight was a little over crowded."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Food was better than I expected. Staff was friendly and professional
Plussat: "Great short flight. Very smooth star to finish."
Plussat: "Food is amazing."
Plussat: "Excellent crew"
Miinukset: "Flight delayed and no reason Food very bad"
Plussat: "The seat was somewhat comfortable. the inflight movie selection was far better than my flight between jfk and ist."
Miinukset: "The overall crew/staff need to learn to improve their behavior and attitude towards their passengers."
Miinukset: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Plussat: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"
Plussat: "The crew is friendly, efficient check in and boarding. Food is pretty good."
Miinukset: "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."
Plussat: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
Plussat: "Turkish do a good job of giving you a good service for your money."
Miinukset: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Plussat: "Everything was good... nice and neat crew, airplane clean and comfortable, good service food was good."
Miinukset: "The bathrooms are way and far back... and we are not allow to use Business Class."
Plussat: "Nothing positive bad service"
Miinukset: "Bad service, flight delay, bad customer services"
Plussat: "The flight crew was amazing- very pleasant and hospitable. There was great entertainment available which made the flight go quickly. The food was good. We did not realize we had to select vegetarian ahead of time, but having cheese sandwiches available made that easier. The small bag of toiletries that we were given was a very nice surprise."
Miinukset: "Carrying luggage down stairs after the flight was difficult but the flight team was helpful."
Plussat: "Good entertainment."
Miinukset: "Need to have better boarding and organization."
Plussat: "Good movie selection and food, crew were very friendly."
Miinukset: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Miinukset: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
Plussat: "Crew is super nice and helpful. Aircraft is pleasant"
Miinukset: "Food is okay but the portions are tiny."
Plussat: "Excellent customer service."
Miinukset: "Food was great but desserts were terrible. Rice pudding or almond pudding could be better choice."
Plussat: "Superb entertainment system"
Miinukset: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Plussat: "Best airline food . Great selection of movies And free drinks to boot"
Miinukset: "Yet my flight coming in had delays and again this flight was delayed. In addition, when I approached the ticket counter to inform them of the delay cutting close to my connecting flight, the response is "you're fine...you'll make it". During the deplaning process no announcement to have those with critical connecting flight was made to expedite the process."
Plussat: "Flight attendance service is great"
Miinukset: "Boarding process too complicated with several security check points make the travel more difficult"
Miinukset: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("
Miinukset: "Great service and on time all the way"
Miinukset: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Plussat: "The plane ride was very smooth. The attendants were kind and helpful."
Plussat: "Everything was great. I didn't give food 5 stars though, because compared to my previous experience, quality is less than usual. I always fly on Turkish airlines and I like it overall. Security at Istanbul airport is great. Better than anywhere else."
Miinukset: "Quality of food is less than the previous experience"
Plussat: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"
Miinukset: "Crew didnt act like they liked their job"
Miinukset: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Plussat: "On board entertainment."
Miinukset: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
Plussat: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
Plussat: "Food, boarding"
Miinukset: "Leg room was limited"
Miinukset: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
Miinukset: "Flight delayed and lack of communicatiob"
Miinukset: "They provide excellent service. Me and my wife love it."
Plussat: "The food was pretty good."
Miinukset: "Excellent service"
Plussat: "The crew is awesome, very friendly and take good care of the passengers . The food is tasty and good coices of drinks! One of the best pilots!!"
Miinukset: "Nothing I can think of it!"
Miinukset: "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
Miinukset: "Connecting flight did not have my luggage from previous flight."
Plussat: "very comfortable seats, flights on time, and good service/food.. enough empty space to sleep laying down if needed."
Plussat: "Food! A real dinner on a 2.5 hour flight! Turkish delight treat for all after boarding."
Miinukset: "No in-fligh entertainment."
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Crew was very nice"
Miinukset: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Miinukset: "Orderly sitting of economy class passengers"
Miinukset: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Plussat: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Plussat: "Got to ride on a Boeing 747 Intercontinental!"
Miinukset: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Plussat: "Everything Else"
Miinukset: "Too much cabin baggage."
Miinukset: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Miinukset: "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Personal flight attendant. Didnt have to wait for anything. Personal customizable TV. Articulating chair. Food choices and flavors were amazing!"
Miinukset: "A little pricey, bathrooms were a little crammed"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The service was impeccable"
Miinukset: "It was a bit warm"
Plussat: "Personel went out of their way. Flight wqs comfortable and smooth."
Miinukset: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."
Miinukset: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Plussat: "Food was very good"
Miinukset: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Miinukset: "Too uncomfortable for sleep, but that’s every economy flight now."
Miinukset: "They cancelled my flight"
Plussat: "nice clean plane"
Miinukset: "the wifi is free but doesn‘t work. flynet app didn‘t pair"
Plussat: "So because of tge traffic and snow i got at the airport 25 min before the departure of my flight...but when i explained my situation every employee tried their best to help me in getting on the plane, by even opening the gate for me!! They were very helpfull, fast and efficient. Thanks to their kindness and efficiency i was able to get on the plane and see my family at home. I am verry thankfull to all the staff for it!"
Plussat: "The crew was nice and polite."
Miinukset: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Plussat: "Like food and stagf"
Plussat: "High quality service, attentive flight attendances, as always on Lufthansa."
Plussat: "So much more comfortable to sit and sleep on such a long flight. Worth every penny!"
Plussat: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Miinukset: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Plussat: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Plussat: "Very courteous service, clearly a step above other airlines"
Plussat: "The schedule"
Miinukset: "Could not cancel flight and was charged for it."
Plussat: "Good food and entertainment options. Efficient boarding and security checks. Some very pleasant and helpful crew members but some not (see negative comments)"
Miinukset: "Seating for tall passengers very cramped. Crew didn't make slightest attempt to help. Other airlines have noticed and helped regarding this. *Some* crew members were abrupt and perfunctory when they could have been pleasant. Nothing special was being demanded of them. Automated check in luggage machines are frustrating to use for many. many passengers."
Plussat: "I enjoyed the meal service, drinks and entertainment."
Miinukset: "My final leg of the trip was delayed by 3 hours, making us sit on the plane. I missed my connection in Minneapolis. Not happy because the airline did nothing to help me get home."
Miinukset: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Plussat: "The plane was clean, the temperature was fine during flight. They fed us dinner almost right after taking off. The staff was attentive and friendly"
Miinukset: "Almost was late for our flight, because it took us over 1 hour to pass the passport control at the Frankfurt airport. It was terribly organized and understaffed which caused other people to miss their flight. My husband and I ended up running to our gate like mad men and we were the last to board right before they closed the gate. Very stressful and frustrating!!! Other than that the flight was ok. We were surprised that we were served a dinner right after we took off, but the hot entree was bad, so we ended up asking the flight attendant bring us more bread so we filled up on that."
Plussat: "Flight was on time comfortable good crew clean and upbeat"
Plussat: "Fell aslep right after takeoff"
Miinukset: "Delayed flight"
Plussat: "Crew very NICE. Customer service means a lot and they were wonderful."
Miinukset: "Old school entertainment system. A lot of hard tapping on the screen which bugs the person in front of you."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Food is very good for airlines"
Miinukset: "No entertainment set unless you have a tablet"
Miinukset: "flight was late; food was not so great, lunch and dinner were the same; :-("
Plussat: "Clean, new aircraft with comfortable seats, excellent in flight service by the cabin crew, great selection of in-flight entertainment. Punctual departure and arrival (very smooth landing of the B747-800!!)"
Miinukset: "I asked at the gate in Frankfurt if I would need to show all our passports again before boarding. The Lufthansa gate agent said she didn't think they would be checked again and to just have boarding passes ready. So I packed the passports on my carryon backpack and just had our 7 boarding passes for our family. Then at the end of the jet bridge right before getting on the aircraft, two people were checking passports again. I had to unpack them from the folder in my backpack. Not a big issue, but the gate agent gave me bad information and should have known we needed boarding passes and passports for boarding."
Plussat: "Flight was only about 60% full. Wine was offered with each beverage pass....also cognac offered after dinner. Plane was newer,comfortable. Lots of legroom in our "more legroom" upgraded seat. Departed on time and arrived early."
Miinukset: "Goulash meal meat was gristle and inedible. Other food was O.K."
Plussat: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Miinukset: "Seats were not super comfortable."
Plussat: "Senator member , business flight ... And everything wrong that can happen happened ...cancelled flight , delayed flight , then again delay ,then me losing the flight cause of their delay , waiting in the airport for 8 hours ... Hate you Lufthansa , never coming back"
Miinukset: "Small leg space"
Friendly staff, very nice airplane.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Plussat: "Decent price for economy comfort seat, 4A."
Miinukset: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Miinukset: "When its rain we shouldn’t walk to the air plain"
Miinukset: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Miinukset: "Everything was OK"
Plussat: "Excellent crew, good food & movie selection."
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "Good for both."
Miinukset: "Bigger seats."
Miinukset: "Delays, took my hand luggage into the hold,"
Plussat: "The flight was smooth, the service was friendly, and the food with plentiful."
Miinukset: "Too much activity in the cabin during the flight."
Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"
Plussat: "MCR airport Mert & Greet parking was smooth and efficient."
Miinukset: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "wasn't able to take the flight since I missed it"
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Miinukset: "Didn’t happen."
Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Plussat: "Fabulous trip with friendly, helpful staff"
Miinukset: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Plussat: "Friendly staff, good service and on time departure/arrival."
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "was very quick"
Plussat: "Easy boarding, plenty of room"
Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Miinukset: "Long stop over at Schiphol. Too Long!!!!"
Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Plussat: "They were awesome."
Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"
Plussat: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Miinukset: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Plussat: "Free wee cake."
Miinukset: "Nothing in particular."
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Plussat: "Service of the staff was great"
Miinukset: "Turbulence, with all our technology we still cannot avoid this?"
Miinukset: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Plussat: "Flight was delayed by over three hours."
Be clear on Carry on and personal luggage!
I was booked in economy and was upgraded to business class by bidding for the upgrade. The business class experience was excellent. The seat was very spacious and comfortable. The meal service was provided by trolley service so each course was chosen at your seat so you could view each selection. The staff was very attentive and friendly. The only negative thing was the entertainment selection. There were few movies to choose from in comparison to other airlines I have flown.
My flight got canceled and I haven’t been able to get my refund.
LOST ALL OUR 4 SUIT CASES!
SAS is an extremely neat and organized airline, clear on its promises and very communicative. Of course COVID-19 caused some changes in service levels and available items (water is an optional and paid item while coffee and tea (because of them being hot) complimentary. Attendants were very clear in pointing this out which is highly appreciated.
Miinukset: "SAS had simply cancelled the flight and is effectively unreachable for the refund."
Plussat: "To reach the goal."
Miinukset: "Food. Time."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "SAS has offered great service on two flights this past week. Look forward to flying them again."
Miinukset: "Everything was excellent"
Miinukset: "Don't remember this flight"
Plussat: "No problems. I was satisfied"
Plussat: "On time"
Miinukset: "Service was great"
Plussat: "On time and clean airline."
Miinukset: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."
Plussat: "plane is clean & seats are comfy"
Plussat: "On time."
Miinukset: "The cabin crew was detached, and curt."
Plussat: "That’s what you want, eh?"
Miinukset: "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."
Miinukset: "No food or even water"
Miinukset: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."
Plussat: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"
Plussat: "The promptness of leaving and arriving. The general friendliness of the crew."
Miinukset: "Movie selection is not great. Food was ok maybe slightly better than most airline food. My dissatisfaction is with Washington airport. J had two hours between flights and because of total mismanagement in immigration I missed my flight to atlanta. Totally unacceptable. I might not even get on the ten pm flight."
Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"
Plussat: "Price and destination was convenient"
Miinukset: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"
Miinukset: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Plussat: "Safe departure, flight and landing."
Miinukset: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."
Miinukset: "Flight delayed 5 hours."
Plussat: "Everything was very good. I enjoyed the flight very much. The staff was friendly, courteous and professional. The cleanliness was good."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Miinukset: "Seats with too little space."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "Flight was on time, boarding was efficient."
Miinukset: "No free snack? Come on. What is this, wizzair?"
Plussat: "The cabin is new and the crew is professional and nice"
Miinukset: "Food needs much improvement, it's the same menu as last year. They charge a fee for booking desired seats where they didn't have last year. Entertainment can have more recent movies."
Miinukset: "I didn't not like the fact that I had to wait too long about 9hrs in Copenhagen. The intial transit time was about 3hrs but the flight schedule was changed resulting to about 9hrs wait at the airport. Thanks to the Service representative I was given 100 Denmark money for food. I was very tired and the 9hrs wait didn't help. Overall, the Service was good. Maybe this was a one off but I wish I knew. I was going to get some rest in a holtel."
Plussat: "Introduce meals even to economy class"
Plussat: "The crew was very kind!"
Miinukset: "Tiny seats and no free drinks on an international flight....whats up with that?"
Plussat: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Plussat: "The dinner was great!"
Miinukset: "The variety of movies was more limited than I expected."
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Miinukset: "We boarded late. There was no boarding announcement. A guy walked up in front , as to wait for the announcement and she waved him up. The rest of the gate just started forming several lines. Very unorganized. The we sat on the plane for about a half hour. At least there was an announcement that two people were missing so they had to remove their luggage. 40 minutes late into Longyearbyen."