Quite surprised everything went so smooth with the airlines.
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
5 hours is delays without any resolution.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Ridiculously long wait for baggage
Plussat: "timing and services"
Plussat: "Crew was gracious and helpful"
Miinukset: "Seating is always crammed, uncomfortable, people packed in like sardines. But I guess that’s par for the course with all airlines nowadays."
Miinukset: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
Plussat: "The crew was great except the steward making announcements was difficult to understand at times. She sounded as if she had laryngitis. I hope she is doing better."
Miinukset: "Entertainment cold have been provided for the clients"
Plussat: "I like the fact that I finally got home."
Miinukset: "Not be delayed 5 hours."
Plussat: "Nothing. This was the worst flight I’ve ever been on."
Miinukset: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Plussat: "Crew was nice. I liked getting regular meals/snacks."
Miinukset: "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
Plussat: "Plane was late missed all connecting flights"
Plussat: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Miinukset: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Plussat: "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
Miinukset: "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
Miinukset: "Stale pretzels"
Miinukset: "The wifi was out so I was unable to do what I needed to do and I was unable to stream music"
Miinukset: "5 hour delay missed my connecting flight because of this neither airline offers a refund or anything since I booked them separately.... Now I have to spend more $$ and time thanks"
Plussat: "Attentive and caring flight crew. Speedy and efficient boarding."
Miinukset: "Food was not that great. Entertainment Monitor kept freezing which was a bit annoying."
Miinukset: "Had to buy another ticket"
Miinukset: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Plussat: "The seats were comfy and spacious."
Plussat: "Flight was delayed slightly, but pilot made up most of the time in the air. Everyone was polite and flight was totally uneventful."
Miinukset: "Seat headrest was weird. Made flight slightly uncomfortable."
Plussat: "That our pilot was giving us updates as to why we were slightly delayed."
Miinukset: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Plussat: "Flight was delayed due to ice storm. AA personnel were calm and kept passengers informed of when we might expected to get the next flight out. They brought in sandwiches, chips and water, which was a thoughtful thing to do."
Plussat: "Clean plane a little more room in economy seats. Crew helped people find window and aisle seats if they were in middle."
Miinukset: "No in seat entertainment. Just drop down lCD panels for shows."
Plussat: "Good in-flight service, comfortable first class seat."
Miinukset: "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
Plussat: "All good"
Plussat: "The staff were very nice and I had a lot of leg room. The food was yummy, especially the snacks."
Miinukset: "Unfortunately, I was seated on the aisle next to a very large man so I had to sit on the far end on my seat."
Plussat: "They crew was extremely friendly. The prices were super cheap and everything ran extremely smooth."
Plussat: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Miinukset: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"
Plussat: "Other members of the crew were very helpful."
Miinukset: "I sat in an aisle seat and one of the crew, old man with a lot of facial hair, must of hit my arm going and coming 15-20 times during the flight. Not one apology. NOT One!!!"
Plussat: "Speed from Seattle to Charlotte. We made up for some lost time. Two empty seats beside me because I changed my seat assignment when attendant announced flight was not full."
Miinukset: "The plane was 2 hours late in arriving for pickup in Seattle. This was difficult for passengers with connections in Charlotte. I was fortunate because CLT was my final destination. Plane carpet was dirty."
Plussat: "Crew professional and pleasant"
Miinukset: "Food not applicable"
Miinukset: "Two of the 4 flights were late due to setting on tarmac to long,going& coming,almost missed flights because of it!!! Stewardess were very rude & not helpful!!!!! Especially when it came to helping with carry on luggage, luggage that I did check was destroyed !!! This is the second set of luggage that they have done this to !!!!!!"
Plussat: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Plussat: "What can be said about a feeder"
Miinukset: "Flight was canceled going back to denver from Augusta. American did nothing to compensate me for their mechanics breaking. Had no place to sleep and no transportation as I return my rental. Poor customer service will never use American again!"
Plussat: "The flight was smooth and the coastline views were amazing."
Miinukset: "No in-flight entertainment. Poor quality sandwiches."
Plussat: "Last-minute price"
Miinukset: "The 3 1/2 hour layover"
Plussat: "The condition and appearances of everything was pretty standard"
Miinukset: "Delays delays delays! Both flights were delayed and while sitting on the runway waiting to take off the captain said we had a maintenance issue. WHAT! We are waiting to take off at the end of the runway and we have a supposed maintenance problem. I smell B.S there wasn't a mechanic anywhere. Liars!"
Plussat: "The crew was very helpful on the plain. There was a bit more room on the next flight than the one from Dayton to Charlotte"
Miinukset: "The isle was way too narrow People were bumping into me as they went down the isle and I had to carry my cane and carry on bag . I could not understand to pilot when he spoke at all."
Plussat: "See above."
Miinukset: "See above."
Plussat: "Staff were efficient and helpful."
Miinukset: "I was told at 7;15 am that the flight was delayed until 11:30. Unfortunately, I was already at the airport as my original flight was at 9:00. Luckily, there was another flight that would get me to my final destination at the same time as what I booked."