A Latam crew member at the Trujillo airport singled me out (racism??) and falsely claimed that my carry-on bag was too big and needed to be checked. Clearly it is not. It is specified as carry-on sized bag and I carried it on my trip into Peru without any problems. It was comparable in size to everyone else's bag around me. But, I was not about to get into an argument at the airport in a foreign country and, thus risk my safety or jeopardize my journey home to the States. So, I checked it begrudgingly. In Lima, my seat number was changed and I was never notified. The actual crew on the airplanes were nice. The movie selection was good but needs closed captioning in English. The food was disgusting.
I hope there's more room for our legs in Flights longer than 6 hours but I guess that has a cost. The food was excellent and crew very helpful.
Plussat: "No Crew."
Miinukset: "The flight was cancelled, never went."
Plussat: "Mediocre flight and service"
Miinukset: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Plussat: "THE WAY THE PLANE IS LOADED WITH SEATS IN BACK LOADED FIRST AND FRONT SEATS LOADED LAST SO DON'T HAVE TO FIGHT THROUGH ALL THE PASSENGERS BLOCKING FRONT AREA"
Miinukset: "FOOD IS MOST TASTELESS OF ANY AIRLINE FOOD WE'VE EVER HAD ON THE MANY AIRLINES WE'VE BEEN ON AROUND THE WORLD"
Plussat: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Miinukset: "Communication was lacking..."
Miinukset: "Delay by an hour"
Miinukset: "They changed our boarding gate three times"
Plussat: "It went with no trouble"
Miinukset: "The inflight service wasn't great"
Plussat: "Crew was amazing"
Miinukset: "Food please"
Plussat: "short flight, on time"
Miinukset: "Boarding was too long, longer than flight"
Miinukset: "Overall a good experience."
Plussat: "On-time departure & arrival. Good landing."
Miinukset: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Plussat: "The crew was excellent very very nice . The seats are ok ."
Miinukset: "Food is very"
Miinukset: "Overbooked and put on another flight 5 hours later"
Miinukset: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Miinukset: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Plussat: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Plussat: "La tripulación muy atenta"
Miinukset: "La comida"
Miinukset: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Plussat: "Flight was on time, we left early and arrived early! Flight attendants were very kind."
Miinukset: "LATAM flights to Bolivia from Chile leave at horrible hours."
Plussat: "It was on time. The staff was efficient and courteous . Very hospitable."
Plussat: "Plane on time performance"
Miinukset: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Plussat: "I LOVE that LATAM does not book its flights solid: I love that they leave some empty seats and breathing room-- it makes all the difference in the world. I love that the bathrooms have full length mirrors, hand towelettes, and are well maintained. Most of all, I love how compassionate,patient, and accomodating the flight attendants are."
Miinukset: "I would have liked for there to be more vegetarian choices-- healthier foods, more veggies, more fruits, rice, less meat. It would be nice to have real milk or cream instead of powder for the coffee; and honey instead of sugar."
Plussat: "Everything was excellent."
Plussat: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Miinukset: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Plussat: "I was asleep the whole flight. more spacious than the last one, and there was no one sitting next to me."
Miinukset: "the delay caused us to miss our flight to LAX from Lima."
Plussat: "Maybe, we'll have to see..."
Miinukset: "KAYAK sent me this email as i sit in a hotel provided by the airline in Lima. I will submit a complaint with KAYAK, for I believe I deserve compensation, especially when this email is sent to me impersonally before a solution to the problem has even been carried out."
Plussat: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Plussat: "LA TRIPULACION"
Miinukset: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"
Miinukset: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Plussat: "Todo funcionó de acuerdo a lo planificado."
Plussat: "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Miinukset: "Everything on this flight was amazing, I dare say even perfect."
Plussat: "Nothing stewardess mskstewardess"
Miinukset: "See above"
Plussat: "Got a snack box and some drinks which was good, smooth ride back- nice flight attendants"
Miinukset: "Boarding took a minute to start, but it wasn't too bad"
Miinukset: "The flight LAN 601M was cancelled due to mechanical issues. I waited 4 hours in line to find out at the end that they cannot reroute me to Buenos Aires in time for my Monday 9 pm speech. I had no choice but to cancel the entire trip. I hope Kayak would help me get a full refund from LAN."
Plussat: "This was my 5th flight on LAN. All have been consistently excellent. The food in-flight was simple as these were all flights < 3hrs, but very very good and staff was terrific. Logistically no problems at all."
Plussat: "Great flight, smooth, good snacks"
Miinukset: "Wish we didn't have to use a bus to deplane"
Miinukset: "Flight was delayed without explanation. We finally reached Salta and then returned due to weather and were kept waiting in a room for hours while LAN attendants stood around conferring. Got there 20 hours later...on a different airline!"
Plussat: "We travel with bicycles and the people at the desk were sympathic and helpful. We got charged more than what I understood from the official website but it was still decent price so didn´t say anything. We got twice the same snack on the flight of 3h30. Good thing the chocolate was good. I thought it could have been different and a bit bigger."
Miinukset: "We flown in few electric storms, suffered from a lot of bumps, and landed in a pretty cowboy way in clear sky. Didn´t appreciate the flying at all. Felt like the pilot was either not enough eperienced either not caring about passenger´s comfort. We had to collect our luggage and bicycle boxes at transit in Buenos Aires airport. One bicycle box got bumped and a piece of bicycle was exposed. Later on after the flight, we got problems on that piece (a front wheel) because of that bump and needed to repair it. We saw how the the crew was handling our boxes : didn´t care at all and placed it in all possible positions while it should stay in the same position. We arrived at AEP at 10:14PM and had a connection flight at 4:40AM the next day. Had to collect our luggage (and huge bicycle boxes) and wait until 2AM to check-in. It was a pain to carry everything and to live all over again the check in, and to not being able to do everything allready at arrival, espacially at that time of the night."
Miinukset: "We were delayed for 3.5 hours with no communication. We originally were told it was on time and we were boarding. After waiting in line to board they told us they didn't know when we would take off and would have more information in an hour. One hour became two hours and eventually three hours. I asked the cause for the delay and they did not give me an answer. We were in the boarding area with no food, water, wifi or electrical outlets. There was no room to sit, many people sat on the floor or had to stand. There was absolutely no communication. It was a terrible experience."
Miinukset: "Our flight was delayed more than three hours and we received minimal communication about what was going on. Initially it was only delayed 30 minutes, then we were told an hour, then one more hour, then one more hour. The entire time we sat in a pre-boarding area with no food, water, wifi, or electrical outlets. We ended up missing one of our tours in Buenos Aires (which we had already paid for) due to the delay. Extremely disappointing after having otherwise positive experiences with LAN."
Plussat: "I was traveling by myself from southern Chile to California and not too confident in my Spanish skills or knowing how my 6 month pregnant body would do on the long flight. The women and men who were the flight attendants took such amazing care of me and they helped so much to make the flight as comfortable as possible."
Plussat: "Dreamliner is awesome"
Miinukset: "I am very tall and luckily I got an emergency exit seat. If I had a regular middle aisle seat, I would have been miserable. Also what is with the thimbles of wine? Poor a real glass! The flight is 11 hours. Be more generous with the water. I go to the galley to get a glass. The crew pours me a small cup when I need about liter for 11 hour flight. When I ask for a second glass of water the flight attendants look at me like they want to call the sky marshals. Here is an idea: leave bottles of water and cups out and let people self serve."
Plussat: "For such a short flight they feed you and give you a meal!"
Miinukset: "Entertainment Wifi system was down"