Etsi halvat lennot reitille Helsingistä $[SA-Etelä-Amerikkaan

Plussat: "Food"
Miinukset: "Seats"

Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"

Miinukset: "It was outstanding service !!!"

Plussat: "Qatar Airways is the best first class airline in the world hands down"
Miinukset: "Nothing they do a great job!!!"

Plussat: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."

Miinukset: "Seats for its along way"

Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Plussat: "aircraft so silent"
Miinukset: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."

Plussat: "Crew excellent"
Miinukset: "Baggage collection at Washington could be improved"

Plussat: "The entertainment was excellent, the seats very confortable"
Miinukset: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."

Plussat: "Good Service.Efficient"
Miinukset: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Plussat: "The airline was helpful even though the flight was delayed"

Plussat: "the staff were friendly and accomplished good travel nothing was too much for them."
Miinukset: "nil"

Miinukset: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"

Miinukset: "Nicmze clean aircraft with goods legal room in economy"

Plussat: "Good food and good hospitality"

Plussat: "Hotel to freshen up was great idea"
Miinukset: "Visa took forever. Ended having only 2 hours at the hotel"

Plussat: "The 17hr flight went relatively quickly. Much faster than expected."
Miinukset: "The long wait between flights and finding a scheduled flight before mine that I could have taken."

Plussat: "Never spending too long waiting for anything."
Miinukset: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."

Plussat: "very nice crew please have good dessert"

Miinukset: "Organization of the boarding"

Plussat: "Hindu meal only be vegetarian"
Miinukset: "All is good"

Plussat: "Very nice. Everything was great."

Plussat: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Miinukset: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"

Plussat: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Miinukset: "I can't think of anything that was negitive"

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "Great service. Great food. Great entertainment."
Miinukset: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."

Plussat: "The plane is very comfortable and the staff are friendly"
Miinukset: "Nothing"

Plussat: "Everything"
Miinukset: "Long hours from Doha to Atlanta"

Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."

Plussat: "Had the best flight experience of my life. Comfort, food & especially service was excellent."

Plussat: "Hospitality"
Miinukset: "NA"

Plussat: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Miinukset: "The food"

Plussat: "Polite staff keen to help"

Miinukset: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"

Plussat: "Crews and quality of food was great"
Miinukset: "Seating"

Plussat: "Exceptional Service Great Food New Planes Overall excellent"

Plussat: "Over all the flight was great."
Miinukset: "However I feel the need to share that the lid of one of the lights fell off and hit my girlfriend on her nose while she was asleep hurting her instantly. I understand that it was an accident, but nobody takes responsibility for it."

Plussat: "Good spacing. comfy seats."
Miinukset: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"

Plussat: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."

Plussat: "The crew was excellent."
Miinukset: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."

Plussat: "The crew members are amazing."

Plussat: "The entertainment was great."
Miinukset: "N/A"

Plussat: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Miinukset: "Be more clear when explaining charges and fees including taxes"

Plussat: "Very nice crew."

Plussat: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Miinukset: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."

Plussat: "Great"
Miinukset: "Non"

Plussat: "Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght."
Miinukset: "Food menu wasnt good."

Plussat: "The crew are friendly and polite, which mitigates the negative stuff on the right to some extent."
Miinukset: "It's an older plane on this route, which feels comparatively tired; it has the old lean-back seats, which are a bit less comfortable than the newer lean-back, slide-forward ones. The entertainment system is older, so you lose leg-room in aisle seats, and there is less on offer. And because the flight was completely full, you do feel very restricted (not QR's fault, but a function of narrow seats)."

"Service is excellent. The boys lanes are all old and outdated, that’s after 6 different flights. Food is ok, but definitely Turkish food. You must ask for alcoholic beverages, it is not given readily. We had a 14 hour layover and supposedly an overnight hotel was provided. That turned out to be a 3 hour fiasco at midnight which TA did not make easy or offer assistance."

Plussat: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Miinukset: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"

Plussat: "Professional service"
Miinukset: "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."

Miinukset: "Better food options but that’s for all airlines!"

Miinukset: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."

Plussat: "Nothing your flight was cancelled I will put a claim to refund"
Miinukset: "Nothing your flight was cancelled I will put a claim to refund"

Miinukset: "The entertainment system is old, not easy to use, and lacks features."

Plussat: "Very professional and polite crew"

Plussat: "Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time."

Plussat: "Just needed a chance to rest during this long trip and that was possible. Slept well, had a nice meal and arrived ready to go. First trip on Turkish Airlines but will absolutely be back. Crew was great!"

Plussat: "They try hard and have 90% sorted . Ground crew great checking in easy and planes are modern and comfortable"
Miinukset: "Food"

Plussat: "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"

Plussat: "Overall experience was good."
Miinukset: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Miinukset: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."

Plussat: "It was on time and we got there safely, otherwise not memorable in any way."
Miinukset: "The staff...not very outgoing....they clearly wish that they were somewhere else."

Plussat: "Earlier the dinner was served early in the flight and light breakfast before landing in a 5 hour flight. They are miser now as just serve one late dinner after 2 hours in flight."
Miinukset: "As above"

Plussat: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Miinukset: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."

Miinukset: "Customer service"

Plussat: "I ran late to the flight at 11:30am I arrive just at 10:55am. Of course the check in counter was closed. When I saw the gentleman at the counter opposite the check in, he made his effort to contact his colleague to come all the way back to the check in counter to check my bags and get me on the flight! I saw that they really worked hard to help me! I am extremely grateful and impressed! I will forever LOVE Turkish airlines!"
Miinukset: "Nothing!"

Miinukset: "They changed checkined seat numbers. Air conditioning was a total failure."

Plussat: "Overall the experience was good with friendly staff."
Miinukset: "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves."

Plussat: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"

Miinukset: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."

Plussat: "Staff was very good and service in flight was excellent."
Miinukset: "The flight was delayed at the gate from a late arrival that lead to a 2 hour delay on the tarmac. Handled well by the staff, but if we were on time to begin with, we probably would not have been further delayed."

Plussat: "Very friendly crew, specially a guy I believe was called Gilbert maybe."
Miinukset: "There was no intertainment only the map. Not even music."

Plussat: "-"
Miinukset: "How come a Business Class doesn't have sleeping masks? Unbelievable."

Plussat: "Food is ok"
Miinukset: "When you call for steward/stewardess took so long before they come"

Miinukset: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."

Miinukset: "Staff is mean, impolite, and inefficient."

Plussat: "It was a fine flight"
Miinukset: "Just in Istanbul the we got screened completely again at the termanal then at LAX CBP thought it would be good to hold us at the tarmac for almost an hour while they hunted and detained a kid"

Miinukset: "boarding the treat you like animals"

Plussat: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"

Miinukset: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"

Plussat: "Food was good , crew was nice, entertainment was good"
Miinukset: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."

Miinukset: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."

Miinukset: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"

Plussat: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"

Plussat: "Everything from the greeting received upon entering the plane to the overall service for the entire flight was quite excellent and wonderful. A really nice perk was the kit given to all the passengers in economy class with slippers, toothpaste, toothbrush, lip cream, and eye mask - no airline does this anymore and it is to be commended. The food on both legs of my flight (New York to Istanbul to Nice and the return) was actually very good -- this was the second time I've flown on Turkish Airlines and I look forward to flying again."

Plussat: "Definitely would recommend Turkish airline Great experience overall"

Miinukset: "The sears are so uncofortable. Leg space tragic!!"

Plussat: "Cost / value, part of Star alliance group, nice lounge at Istanbul. Decent food, drink and entertainment on board."
Miinukset: "Boarding a bit of a zoo. Long lines at passport control."

Plussat: "Food, entertainment, crew"
Miinukset: "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."

Plussat: "I love the comfort and hospitality offered by the Turkish"

Miinukset: "Tough landing and strange turbulence"

Plussat: "For economy... seats were comfortable, great entertainment system, very good food with ample portions, very good service, good size bathrooms. One of the best experiences in economy for me and my wife (and we were on two Turkish flights for a total of 20 hours!) - and we travel alot!"
Miinukset: "Nothing to mention - was very happy with this trip."

Plussat: "great food, good selection of movies, comfortable seats, quick and efficient boarding, clean, nice staff."
Miinukset: "it was a bit older than other planes I have had with turkish air."

Plussat: "everything. it's really a good option!"
Miinukset: "nothing really"

Plussat: "Excellent overall"

Plussat: "Crew and food were quite good"
Miinukset: "Leg room was quite tight on plane the carry on bag limit was too restrictive at 8kg"

Plussat: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Miinukset: "Honestly nothing I was really happy with my flight!!!"

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Miinukset: "Had our luggage checked for connecting flight in Frankfurt"

Miinukset: "Extremely unfriendly staff at check-in. Boarding was chaos."

Miinukset: "Better selection of movies"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "The crew was really nice."
Miinukset: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."

Miinukset: "Food could be better"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "It was very smooth, the connection was great, boarding went easy, service was nice."
Miinukset: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."

Plussat: "Crew and food was good"

Plussat: "Never was able to get on flight airport evacuated because of security breach. Mass confusion and unable to get back through security in time to catch flight still waiting to be rebooked."

Plussat: "The flight was very smooth."

Plussat: "Crews are very friendly & nice service. Good and comfortable seat."
Miinukset: "It was freezing cold inside all the way to Atlanta."

Plussat: "Attentive and friendly crew, good selection of in-flight entertainment"
Miinukset: "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."

Miinukset: "There was hardly any communication about the delay."

Plussat: "Excellent crew, provided beverages constantly, meals were very good for airplane food, seats were comfortable for most of the 9.5 hours. Entertainment selections were more than adequate. Even the babies were quiet !!!"
Miinukset: "TV screens did not function consistently, had to be reset a couple of times. Plane was late boarding (but made up most of the time). Had to go through security a second time even though it was a connecting flight. Luggage got crushed in a carousel pile-up and took a long time to come out."

Plussat: "Good movie selection"
Miinukset: "Not enough room for food tray to come down. Food was horrible."

Plussat: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Miinukset: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"

Plussat: "Flight staff were kind and friendly"
Miinukset: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"

Miinukset: "seating is very cramped when the plane is full"

Plussat: "The takeoff and landing were smooth. The food and service was good."
Miinukset: "The screen for viewing movies were not functioning all the time"

Plussat: "All operations are handled consistently and efficiently."
Miinukset: "Like my outbound flight—the internet (which I purchased a 24 hour package for $19) was slow and, when I was logged off, could not log on again. Not sure if the backbone went down or if they had maxed out the number of users. But-was unable to use it for the bukx of the flight."

Plussat: "Seating, cleanliness, crew courteousy, entertainment."
Miinukset: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."

Plussat: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Miinukset: "Our flights were delayed both on the way there and back"

Plussat: "The Crew was very attentive und friendly! The flight was in time"
Miinukset: "Nothing"

Miinukset: "Limited choice of types of meal - no vegetarian option."

Plussat: "Nothing!"

Plussat: "Seats felt softer."
Miinukset: "There was a delay."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Flight attendants were very helpful."
Miinukset: "Economy seats were really tight for a long flight. It was very warm and stuffy. Hard to sleep."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Overall excellent experience."
Miinukset: "Flight sat at the gate for an hour due to take-off slot, reached 45 minutes late."

Miinukset: "Also, just one meal and no snacks served on a 7 hour plus flight"

Plussat: "Nothing"
Miinukset: "An hour late"

Plussat: "my favorite airline"

Plussat: "The crew was very friendly. The food and drink service was excellent. The entertainment was varied. And the flight was smooth and on time which was greatly appreciated."
Miinukset: "As someone who does not particularly enjoy flying, Lufthansa made everything smooth and enjoyable. That being said, if I have to nitpick... the feet of the seats in front of me were staggered so that my foot space was cut in half by a bar. I had to have one foot on each side... sharing each one with the seatmates on either side of me. It made it so I didn't have a clear space to store my purse, which made the 10 hour flight just a little uncomfortable. Oh...and I could not find the proper jack for the headphones. It's as if the headphones provided were not meant for that entertainment system."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "I loved being upgraded to premium economy"

Plussat: "I felt like I was traveling in first class! The crew treated me VERY well it was like night and day from the trip I made TO Italy on Air Canada who I will never travel with again. I will look for future travels with this airline for certain thank you so much!"
Miinukset: "I can't think of a thing! You really were that good and my flight was a long one from Frankfurt to Seattle!"

Plussat: "the trip from osaka to frankfurt was excellente. the people of the crew woho serve us, were excellent. Thanks for karen kern and her colleague First time i drunk a nice wine."
Miinukset: "the trip from frankfurt to sao paulo wasn't so excellent. there was a difference. Unfortunatelly, lower."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Great, solid and reliable service"
Miinukset: "Tight turnaround in Chicago"

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Excellent service. Excellent food! So thoughtful."
Miinukset: "Seat is not premium."

Plussat: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Miinukset: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."

Miinukset: "Allow business passenger to use front bathroom."

Miinukset: "Klm is the best, even on a 40min they served small breakfast."

Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."

Plussat: "Loved the smooth ride."
Miinukset: "Bathroom was pretty nasty"

Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Miinukset: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."

Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"

Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"

Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."

Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."

Miinukset: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"

Plussat: "Nothing to mention"
Miinukset: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Our lougage did not arrive"

Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"

Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"

Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"

Plussat: "Easy to board and easy flight."

Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."

Plussat: "Professional crew. Good boarding."
Miinukset: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."

Miinukset: "The movie selection did not seem extremely varied."

Plussat: "The attendants took great care of us. Super smooth flight."

Plussat: "Good services!"

Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."

Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"

Plussat: "Great service"

Plussat: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Plussat: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Plussat: "Arriving more or less on time"
Miinukset: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"

Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."

Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Plussat: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

"the fly too late. delay"

Plussat: "No Crew."
Miinukset: "The flight was cancelled, never went."

Miinukset: "Seats looked older generation and configuration not great"

Plussat: "The free middle seat because the flight was not full."
Miinukset: "Bigger glass for wine"

Miinukset: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"

Miinukset: "Seat comfort"

Plussat: "Crew cordiality"
Miinukset: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."

Plussat: "Foot rest in coach"
Miinukset: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"

Plussat: "Good seat space, comfortable, on time arrival"
Miinukset: "The food was ok, not great. The plane was Very cold!!!"

Miinukset: "The flight was late"

Miinukset: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."

Plussat: "The crew that flew us there was great"
Miinukset: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."

Plussat: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Miinukset: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"

Plussat: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Miinukset: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."

Plussat: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Miinukset: "More choices of TV shows to watch."

Miinukset: "Space!!!!"

Plussat: "The worst flight in my life"
Miinukset: "Everything"

Miinukset: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"

Plussat: "Nothing much, really."
Miinukset: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."

Plussat: "Crew, on board entertainment..."
Miinukset: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."

Miinukset: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."

Miinukset: "TV at each seat"

Miinukset: "Better aircraft and personnel should smile and be more friendly"

Plussat: "Nothing"
Miinukset: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"

Plussat: "no"
Miinukset: "everthing"

Plussat: "Seats were acceptable. Crew was competent and prompt."
Miinukset: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."

Miinukset: "Flight attendants rude and lack of cleaning in the toilets."

Plussat: "The food and in-fight entertainment"
Miinukset: "Comfortable seats"

Plussat: "That it took me from A-B"
Miinukset: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Plussat: "Boarding and Check in was really good"
Miinukset: "The temperature of the plane was too cold. A bit warmer would have been better."

Plussat: "Arrived on time"
Miinukset: "Business class seats too narrow on 767. Needs upgrade"

Miinukset: "Old aircraft Business seat narrow"

Plussat: "Window seat & no one sat next to me"
Miinukset: "Customer service at baggage check in desk. Very very poor and slow"

Miinukset: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"

Plussat: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Miinukset: "If the passenger name was changed as requested and I would not lose the money."

Plussat: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Miinukset: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"

Plussat: "The crew was excellent very very nice . The seats are ok ."
Miinukset: "Food is very"

Plussat: "easy enough..."

Plussat: "On board entertainment"

Plussat: "I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!"

Plussat: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"

Miinukset: "You have to pay for everything"

Plussat: "Entertainment system"
Miinukset: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"

Miinukset: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"

Plussat: "The seat"
Miinukset: "The food. Awful. Awful. Beyond awful."

Plussat: "Good service by attendants. Good food."
Miinukset: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."

Plussat: "Gave good snacks"
Miinukset: "Annnouncements weren't clear in English or Spanish only in Portuguese"

Plussat: "The food was really good. The service was good as well. The movie selection was very good."
Miinukset: "Economy seats are really uncomfortable for long flights, my knees suffered."

Plussat: "Nice crew, helpful and friendly"
Miinukset: "Late boarding, no television or personal entertainment options, food was not so good."

Plussat: "The plane was clean, the flight was good with minimum turbulences."
Miinukset: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."