No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
The flight yesterday on 7/14/2011 was canceled. We haven’t received any notifications of the cancellation. My elderly mom had to sit in the excruciatingly hot Domodedovo airport, without any working conditioners with the temperature inside of the airport nearing 30 C, for more than 24 hours. She was afraid to get up to go to the bathroom, because she was afraid she will loose her sit at the airport. After my mom was informed that her flight was canceled, she asked, what she supposed to do now and where she should go, where would she sleep. She was told by Lufthansa representatives that it is non of their business and she can do whatever she wants. No food vouchers, nor hotel accommodations were offered to my elderly mom. My mom had to pay extra money and get another COVID test because the one she had was expiring on 7/14/2021. Nobody even cares that she has been vaccinated here in USA and has her vaccinations voutcher with her. It is horrendous, what is happening right now!!!!!! Not only my mom became a victim of shooting at her Kingsooper’s store in USA, she couldn’t even return back home to USA in a comfortable, human way after the trip that where supposed to take my mom’s mind off of the shooting at her store. Instead it is causing now enormous anxiety and fear. I am praying that tomorrow she will return back home to USA and non of her flights will be canceled again!
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The crew was very nice and attentive, I really like the food on Lufthansa"
Miinukset: "The movie selection was limited and dated"
Miinukset: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."
Miinukset: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Very helpful crew, good food."
Miinukset: "Flight was one hour late."
Miinukset: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Plussat: "On time"
Miinukset: "Food was just ok."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Review for Eurowings"
Plussat: "The airline crew was responsive and professional. The flight was also very smooth."
Miinukset: "The boarding process was like a buffet: first come first served."
Plussat: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
Miinukset: "Nothing to complain about!"
Plussat: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Miinukset: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."
Plussat: "It was overall a great flying experience."
Miinukset: "One of my connections was way too short. I almost missed my flight. I had to run!"
Miinukset: "Gate changed ast minute so we had to walk a long way to get to it with 3 kids. Airplane with no entertainment at all. Also the worst was getting to Beirut without 2 of our bags. We got one of them 1 day later and the second 5 days after. When we got the second bag few of our things were gone."
Plussat: "Bag drop in Hamburg for flight to Frankfurt and then connecting to San Francisco was the quickest I have ever experienced. I think the check in app captures all the info needed so well that when you drop your bag, my passport was checked and that was it. Done in 3 minutes. Flight is only 80 minutes and drink and snack offered."
Miinukset: "No issues"
Plussat: "Everything except that cookie!"
Miinukset: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Miinukset: "There were 7 families each with multiple young children who screamed and misbehaved the whole trip. After complaining, the staff did nothing. Bad trip!"
Miinukset: "I am 5'4" and weigh about 110 lbs. I was seated between two very large men who could not fit into the cramped seating and caused me to sit with my legs cramped and no arm rest. One was drinking heavily and the other watching open on his phone both of which made me even more uncomfortable. To make it even worse my TV was broken and there was nothing for me to do but be miserable for an 11 hour flight. Worse trip of my life."
Plussat: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"
Plussat: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Plussat: "I was better prepared"
Plussat: "Waiting area needs upgrade...40 minute flight, no time for food or entertainment..."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "There was good in flight entertainment"
Miinukset: "The food was barely edible. I'm glad to have brought a snack in my bag."
Plussat: "The crew was nice and boarding was efficient."
Miinukset: "Entertainment was dated and with few choices. Food was awful."
Plussat: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Miinukset: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."
Plussat: "It was all great!"
Miinukset: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "It wasn't Lufthansa"
Plussat: "food was great"
Miinukset: "gate changed and we gad to take the bus to the plane which lead to sn delay and almost the plane couldn't leave before the airport closed. however, we eventually made it ..."
Miinukset: "Leg room on the 747 was ok. The service was average considering i had to keep asking the staff to atore my son's insuline medication in a cool place, they said they cannot at 1st but eventually they did. The entertainment system had to be rebooted 3 times during the flight which takes 15 to 20 minutes. So it took 3 hrs to finish the movie. The connection flight was a bit redicilous, 1 hr to walk to the other terminal in frankfurt, the 1 hr flight delay , the boarding was like a zoo, no initiative to take control and organize the boarding, the elderly and the children and crammed withe other passengers.."
Plussat: "all the flights were on time, the service was wonderfull"
Plussat: "IT WAS A COMPLETE FRAUD !"
Miinukset: "MY TIME IS TOO EXPENSIVE to use time to explain"
Plussat: "I have ordered the salmon fish dinne and the fish was totally overlooked, dry and tough. I could not swallow the fish and ate the tiny bread roll only. The second was breakfast wigh tasteless scrambled egg and mushroom and spinach. Both serving sizes were really small with just one side dish of fruits. I was hungry the whole 10 hours flight."
Miinukset: "Changed the chef or the vendors who supplied the meals."
Plussat: "my favorite airline"
Plussat: "Crew was friendly and we arrived on time, works for me!"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Miinukset: "I would have liked more snacks passed in between meals. Our flight was delayed byv3 hours and we were starving by the latter end of the flight."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "Direct flight, 10 days ago. Still missing a suitcase."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights but they flew anyway.
Plussat: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Miinukset: "No suggestions."
Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plussat: "Professional crew. Good simple check in."
Miinukset: "All of the less than good, obvious!"
Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plussat: "Crew was great, very responsive and hospitable!"
Miinukset: "more lunch choices, especially choices without dairy products."
Miinukset: "Don’t be late"
Miinukset: "Delays, took my hand luggage into the hold,"
Plussat: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Miinukset: "Not having to walk outside in Edinbur4gh to board the flight."
Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "the crew was nice"
Miinukset: "Seat confort on long flights, leg rooms,"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"
Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"
Miinukset: "Nothing special"
Plussat: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Miinukset: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "I slept pretty much the whole time"
Miinukset: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Miinukset: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Plussat: "Very friendly crew"
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "Easy boarding, plenty of room"
Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Miinukset: "suitcase didn't turn up, although connection was quite tight"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
More meals in flight - one meal is not enough for an 8hr flight
Good cabin crew, Wi-Fi availability al through my trip.
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Plussat: "More leg room"
Miinukset: "Delay in take off 45 min!!!!"
Miinukset: "I not get to go my flight, I couldn't get reimbursement"
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Miinukset: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Plussat: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Miinukset: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"
Miinukset: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Miinukset: "Boarding clusterf..."
Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Plussat: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Miinukset: "Seats were not comfortable, even in Comfort + seating isle."
Miinukset: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Plussat: "The crew was pleasant and boarding efficient I lucked out with first class"
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Plussat: "crew was wonderful, great food, quick boarding"
Miinukset: "cant think of anything"
Miinukset: "It was a great flight can’t think of anything"
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Plussat: "Crew was friendly and attentive but hard to understand"
Miinukset: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Plussat: "The crew was very gentile."
Miinukset: "No enterteinment on the plane."
Plussat: "Extremely hot the plane"
Plussat: "Over all everything was great, except the bags check in"
Plussat: "Just a routine flight but done with perfect execution."
Miinukset: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Plussat: "My seat"
Plussat: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Miinukset: "My luggage was lost in Paris. Now I need to wait still."
Miinukset: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Plussat: "Flight attendants were very nice"
Miinukset: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Plussat: "It was on time"
Miinukset: "Hard seats Boarding was 35 min delayed"
Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Plussat: "Food was Fantastic, Air France the Best on Air."
Plussat: "I liked the crew, they were professional and tried their best"
Miinukset: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Plussat: "Boarding for BUsiness class was fine. Seating was cramped."
Miinukset: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Miinukset: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Plussat: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Miinukset: "Only 1 bathroom (toilet) for all of first class"
Plussat: "Staff was nice"
Miinukset: "MD planes are old and not very comfortable."
Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Plussat: "On time after latish start"
Miinukset: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Plussat: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Miinukset: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."
Miinukset: "The crew was not very polite."