Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Plussat: "Puntualidad y amabilidad en la recepción de equipaje"
Miinukset: "Pésimo servicio en la llegada a Bergen. No solo no llego una de las valijas, sino que no había nadie en la oficina de reclamos, nos hicieron recorrer todo el aeropuerto hasta que no les quedó otro remedio que ayudarnos. Mala disposición de los empleados. Lo mismo con la recepcionista del buró de información turística"
Plussat: "Wifi and the nice crew"
Miinukset: "The food option"
Plussat: "They were polite"
Miinukset: "The leg room was terrible and the plane was hot."
Miinukset: "The food was not too good. In general airline seating is very uncomfortable just due to the nature of it."
Plussat: "The flight was on time"
Miinukset: "The crew was harsh and not nice The food was terrible"
Plussat: "The plane was huge and spacious. brand new and although I didn't have a meal, I was so comfortable on the plane."
Miinukset: "Offer free snacks & drink. even for low fare flights."
Plussat: "Comfortable rest, good food"
Miinukset: "Security and check in process need much improvement. No loungers even in premium."
Miinukset: "All snacks had to be paid for, there was no complimentary food on an 11 hour trans-atlantic flight."
Plussat: "Cheap ticket."
Miinukset: "Old plane, no food offered on a 7 hour flight, curt crew, no in flight entertainment, extremely cramped seats."
Miinukset: "My hot snack order took like 40 minutes to arrive. They mistakenly gave mine to another passenger who did not order it."
Plussat: "Getting off the plane."
Miinukset: "2 hour delay before boarding and now adding more because in LA our gate isn’t ready. they sell everything, you only get a 1 glass of soft drink free. in an almost 13 hour flight this is insane, complimemtary water has to be a must. after purchasing watee bottle an cocke, 30 minutes went by and nobody came to give them, said snacks and drinks were just closed but the purchase did go through 30 minutes ago. gave 1 half full pkastic glass flass woth water wand warm falf full pepsi to make it up. no wifi no meal options to buy, just ‘snacks’ horrible ordeal to be in a plane for 13 hours"
Plussat: "Norwegian Air is great! Very nice plane"
Plussat: "Everything went well ... very nice people work for Norwegian Air"
Plussat: "Nice friendly service Spacious chair"
Plussat: "The price was right ( for the flight) But then you had to pay for luggage and meals"
Miinukset: "No blankets Offered to buy one without succes Very good on board"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "Nice clean, new plane"
Miinukset: "Be prepared to bring out your credit card for a crappy cup of coffee, and again for water, toilet paper, and anything else you might need. Then it took a full 50 minutes to get checked luggage at destination (Barcelona). Staff was rude and simply did not care. After paying for seat assignment and checked bag, it is not a bargain airline. This was first and last time on Norwegian."
Plussat: "USB ports"
Plussat: "I didn’t like anything about it! I would had given Norwegian airline a big fat zero if I could."
Miinukset: "The service was horrible, disorganized and rude. This airline is the worst!!! I will never book airline ever again. Once was more than enough."
Plussat: "I didn’t like the service at the checking in Barcelone airport. It’s was horrible. The customer service is 0/100 I was really disappointed Never ever again on Norwegian From Newark it was great but from Barcelone. Sorry to say that it was horrible you can’t even see a smile on no one’s face at the checking"
Plussat: "comfortable and overall good"
Miinukset: "my luggage didn't come and had to wait until the next evening"
Plussat: "Flight was on time, and comfortable."
Miinukset: "They had no sandwiches to buy, only chips. And pretty bad chips, at that."
Plussat: "Crew was nice"
Miinukset: "I think there is a limit of how low of a service you provide to customers and the luggage limit, which includes your personal item (!) was not clearly spelled out so you can imagine I was not happy to pay another 40 pounds on the way back"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "The crew was very friendly and helpful. The boarding process was fast and efficient. The crew was very fast in their response time especially when food was ordered. The entertainment was probably my favorite part of the ride because it helped pass the time."
Plussat: "Oslo airport was nice"
Miinukset: "Flight attendant was rude. Flight was delayed like crazy. Boarding takes forever in oslo"
Plussat: "price, speed, simplicity."
Miinukset: "all of the food was mediocre, overpriced and not even a cup of water was free. no napkins were provided. trash was rarely picked up. staff was direct and not very friendly. it felt very impersonal. baggage was WAY overpriced, as were seats, so it would have been the same as buying flights on another airline and with more courtesy. I wouldn't fly with them again unless it was a weekend trip and i was flying alone and trying to save money."
Plussat: "I liked the movie selection, that the seats reclined and the staff and food."
Miinukset: "There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company."
Plussat: "I can't tell you what I liked because I never made the flight due to my first flight being delayed by a full day."
Miinukset: "Everything because I never made the flight because of a delayed and cancelled first flight."
Miinukset: "I wouldn’t fly Norwegian again! Poor service!!!!"
Miinukset: "Boarding was delayed with no explanation or update. Seat choice was an added cost. Baggage was an extra cost and even higher at check-in. You had to pay extra for a meal beforehand and if you didn’t there was nothing. You didn’t even get offered water or a soda on a 7 hour flight!"
Plussat: "I LOVED the entire journey and embrace the pay as you go model for economical long haul travel!"
Miinukset: "BEWARE BOOKING NORWEGIAN THROUGH K A Y A K. Norwegian is the only airline that does NOT allow travel agencies to access reservations — meaning should any issue arise, the travel agency will be calling the same Norwegian line that you would, with even less power than you would normally have yourself. Never fly Norwegian if you don't like the sound of 8 hour delays and lost baggage that require a rescheduled flight home — because they will insist on charging you exactly what you paid for the first ticket, claiming there's a "fare difference" when in fact there is none at all. Outright. Theft. Phone operators will not transfer you to their supervisor; online request for problem resolution has not been answered in over two weeks. If you think nothing will ever go wrong with air travel and you want the cheapest seat possible, fly Norwegian every time."
Plussat: "Good entertainment and movies."
Miinukset: "Flight was delayed 2 hours. Passengers were all on board, plane had power outage and no AC for over an hour. It was a nightmare! you have to preorder meals PRIOR to day of flight...if not, you don't get a meal during the flight (but you can overpay for snacks)."
Plussat: "The plane was nice and cool, and the music was a nice touch."
Miinukset: "The seats were very crowded, little to no leg room available, and the movies kept crashing every time I tried to watch them."
Plussat: "friendly staff/nice airplane"
Miinukset: "bags were $45 on line and $65 at the counter no complimentary food/drink - even water"
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "The new plane was very nice and had great entertainment options for the long flight home."
Miinukset: "The airport runway was shut down for 3 hours and we were stuck on the taxi waiting which made the flight seem much longer than it should've been. Not Norweigian's fault."
Plussat: "Clean, nice food, great crew in Premium."
Miinukset: "New movies were woefully lacking"
Plussat: "The new plane, clean, on time"
Miinukset: "I asked for a refill of a glass of wine and it was denied. I found that very stingy. The flight from Oslo to Fort Lauderdale was packed with kids and the flight attendants had no control over them, running around, disturbing everybody and they just wouldn't stop. Very annoying."
Plussat: "The plane itself and the entertainment system. The captin flew the plane very welll!"
Miinukset: "No good no snacks and having to ask for water . You have to pay for everything from water to a snack. Not even nuts are included in the purchase . Don't think i would fly again with them"
Plussat: "It was late due to some problem with the plane that required additional paperwork and they did not inform us very well anout it. Food is confusing. We got little half cups for tea that we didn't realize were our tea cups."
Miinukset: "It was late. Better communication would help."
Miinukset: "Norwegian boasts of having great legroom, entertainment and food options but after a 3 hour delay for an 11pm flight, the plane that was used was an old 777 from another random European budget airline. I'm only 5'6" and my knees where touching the seat in front of me. When the person in front of me reclined I was literally trapped and had to climb onto my seat and over the armrest. There was no working entertainment system and the food was some terrible fare that didn't meet any very low standard for an international flight. The crew was clearly understaffed but they were pleasant enough. also the plane was not clean. Before wed even taken off you could smell sewage from the bathroom. Overall it was unpleasant and not all worth the "budget" price of $800."
Miinukset: "Flight was delayed 30 minutes"
Miinukset: "NO WI-FI"
Plussat: "Seats were comfortable"
Miinukset: "Flight was late."
Plussat: "Smooth flight"
Miinukset: "Took very long to get pre-ordered food which was of poor quality vs the price paid."
Miinukset: "cramped seats"
Plussat: "We took the flight from Stockholm to Copenhagen so its only an hour no food but they did serve drinks. Boarding was quick and easy and everything went very well"
Fast, good loads in and out, totally worth of price.
Flight was delayed for two hours. No one offer a glass of water
Plussat: "Seat super uncomfortable"
Plussat: "Politeness of the staff"
Plussat: "Quick boarding."
Miinukset: "The seats are just not comfortable in the slightest. There is no room. No where to put your legs."
Miinukset: "Pointless paying extra for priority boarding as both lanes boarded at the same time"
Plussat: "I like the aircraft"
Miinukset: "The change inside the plane.My seats was changed several times."
Plussat: "The crew on the plain were great"
Miinukset: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Plussat: "Comfortably seats and more reliability."
Miinukset: "It’s a classic ryanair flight. Need I say anymore!"
Plussat: "It was an ok flight, although late in boarding pilot made up time. Good landing."
Miinukset: "Flight delayed as usual"
Plussat: "Cheap easy way to fly"
Miinukset: "Creamed way too many people on bus at airport. Boarding way hectic and crowded"
Miinukset: "The seats could have been more comfortable. Lots of people were separated from their party because they refused to pay to book their seats. One man had two small children and his wife was seated in the rear section. Some common sense when organising seat allocation please!!"
Plussat: "Crew was professional and well organised."
Plussat: "Exellent start and landing! Bravo pilots!"
Plussat: "The price of the ticket was cheap..."
Miinukset: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Miinukset: "Food was not offered and there was no entertainment but over all the flight was fine."
Miinukset: "2 hours 36 min late no refreshments or apologies additional hour on the tarmac, no money penalty"
Plussat: "New aircraft lavazza stong coffee"
Miinukset: "All was good"
Plussat: "We actually made it"
Miinukset: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Miinukset: "There’s nowhere to put anything. Usually there’s a pouch to put your stuff in. That would be helpful."
Miinukset: "Having to pay fee for airport check in."
Plussat: "El avión está nuevo y la tripulación está bien"
Miinukset: "No hicimos check in por internet y en el aeropuerto nos hicieron pagar 55 libras esterlinas por persona para hacer check in"
Miinukset: "I arrived from another international flight and ran like crazy for my connection and arrived before the flight departed. When I arrived at the gate the agent would not let me on the flight and offered no assistance to rebook. Not what I wanted to hear after 12 hours flying and a 30 minute run through Frankfurt airport"
Plussat: "Well heck it’s cheap at least. Make sure you pay for upgrades."
Miinukset: "You get nickelled and dimed for everything. Seats are cramped. Lots of drunk people. Miserable staff."
Plussat: "Tickets were Cheap."
Miinukset: "The flight attendants weren’t friendly and had a bad attitude. They were not helpful at all."
Miinukset: "No reveling seat, no water available and no jet way."
Plussat: "The flight was great and all"
Miinukset: "The fact that qhen i bought on your app it said 23euro and when i got in the airport i had to pay 165euro to get on board... wth??? Still don’t understand that part would you be able to refund me that part since you didnt told the real cost.. thanks"
Miinukset: "ridiculous 50 check in fee"
Plussat: "on time"
Miinukset: "Flying shop"
Plussat: "5 stars all great"
Miinukset: "Tea was awful, too hot in plane at the begining."
Plussat: "I like that I got to my destination on time."
Miinukset: "I didn't like boarding without zones, you have to stand for so long waiting because every gets in line at the same time."
Plussat: "The plane didn't crash."
Miinukset: "The seats were crammed The seats don't recline You are charged for everything, including water Boarding wasn't super smooth, the plane was late"
Plussat: "Nothing, I do not like their business model"
Miinukset: "We felt exactly like cattle going into the cattle car ... 4 hours LATE! No employee treated us as humans."
Plussat: "It was very speedy and the crew were helpful, it was value for money."
Miinukset: "It was delayed about 40 min"
Miinukset: "Ryanair is really pretty bad at the customer one on one model. They DO NOT WANT TO HELP AT ALL !! it just seems to me if you are in customer service you should understand that people who travel from other countries are helping with your economy,YOUR JOB, If you don't fit the model move on,find something else to do in your life. Don't make me feel like I owe you,really you owe me a easy time getting through all the troubles of your airline.If some one from the airline reads this you should play under cover and see what i mean ,act as a person who needs help,does not understand your accent .you just really are bad !!"
Miinukset: "Hidden baggage fees and fees if you don't print out your boarding pass. Fewer Ryanair staff working the desk meant that the check-in line was monstrous. They don't automate, so they had to walk us down the hall to another office to check whether we had paid in advance for our baggage."
Miinukset: "They even didn't offer a glass of water."
Plussat: "Boarding and deboarding were both a little hectic. Crew was pleasant and spoke both english and Italian."
Miinukset: "The cabin seems cramped, and seats not comfortable. My knees were hitting the seat in front of me, and I'm only 6'. Luckily my flight was only 1.5 hours."
Plussat: "short flight"
Miinukset: "waiting for luggage hortibly long"
Plussat: "Price of the flight, and its scheduled departure time."
Miinukset: "45 mints delayed on our departure from London Stansted, no entertainment on board, constantly interrumpting our relax/sleep time with sales, promotions and "lottery prices"."
Plussat: "Not much"
Miinukset: "Being left standing on the stairs inside the airport in Poland."
Plussat: "Cabin crew took good care of passengers."
Miinukset: "Boarding took a long time. We had to wait in a narrow corridor without AC after checking boarding passes but before entering the plane."
Plussat: "Initially the price was 78$"
Miinukset: "My hiking poles were considered weapons and i forced to pay 35 to check the bag. Just another sleazy way to hike prices up. Never in one single instance has a hiking pole been used in a mano a mano duel between a passenger and flight attendant?,,,ridiculous. Shameless"
Plussat: "On-time operations, clear terms&conditions."
Plussat: "Seemed organised"