Food needs to be improved. No options for people who have restrictions. I can not have milk products. Every meal on all flights had chees in it. We were on roundtrip within three days Cracow- Newark via Munich that makes four flights. They had exactly the same food both ways. Pasta full of cheese both ways. No options. On top of that there was a piece of brad also served with a piece of cheese, and later a sandwich with cheese. Dairy products are harmful for many people. Couse bloating and gas and or other digestion problems. Why would you offer this kind of food on long flights with no alternatives ? How about rice and veggies?? Also, it looks like you are limited to offering the same food every day on your flights. It’s very disappointing
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
I Love Lufthansa airline s and all crew … always accurate and direct thku
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Comfy seat."
Miinukset: "Plane was late, crew was surly."
Plussat: "Crew was great"
Miinukset: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."
Miinukset: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Miinukset: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew was very kind and attentive"
Plussat: "Smooth flight. Friendly crew."
Plussat: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Miinukset: "Totally chaos and personal unprofessional and with very poor behavior."
Miinukset: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Plussat: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Miinukset: "No issues."
Miinukset: "Lack of drinking water fountains at the KRK airport"
Plussat: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Miinukset: "No negative comments."
Plussat: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Miinukset: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."
Plussat: "Everything was on time, the service was very nice as well. No problems at all."
Plussat: "Easy boarding"
Plussat: "efficient service. timely departures/ arrivals"
Plussat: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Plussat: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Plussat: "We left an hour late. Pilot made up most of the time in the air."
Miinukset: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Plussat: "finally they changed the breakfast to include the sausages,,that pizza vegetarian was terrible"
Miinukset: "We made it to the gate from our connecting flight at 1pm, flight was supposed to leave at 1:10, we got to gate after RUNNING from gate A to Z just to be told the plane left. After researching, we found out the plane didn't depart until 1:43pm. Horrible horrible service. Will NEVER fly with Lufthansa or into Germany."
Plussat: "Entertainment choices, food, on time, kind crew, and comfortable seating."
Miinukset: "Crying babies-but that's not the airlines fault at all"
Plussat: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Miinukset: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."
Plussat: "I liked the crew personnel"
Miinukset: "I didn't like food"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Crew kindness."
Plussat: "Great service!"
Plussat: "Very helpful crews. Any problems."
Plussat: "On time for all legs"
Miinukset: "4 hour lay over in Toronto"
Plussat: "Safe and on time"
Miinukset: "Too cramped. 9 hrs of tight quarters"
Plussat: "Flight was on time. Crew was very friendly. Everything went perfectly."
Plussat: "The crew was very kind and made their beat efforts accommodate our requests or help us with the issues we experienced in our seats. I was also pleasantly surprised by the quality and taste of the food served during the flight."
Miinukset: "The entertainment system in my seat was not working. The crew was very helpful in terms of trying to fix the issue, but unfortunately the system was not fixed. The seats were difficult to push back. We tried several times to push back the seat for the passenger travelling with me, however the seat would not go as far as everyone else's. Unfortunately the flight was not as comfortable for her as it was for the rest of my party traveling with me. For such a large aircraft, Lufthansa should consider boarding economy by seat section. For example, starting with the persons who sit in the back first and then forward. It would speed up the boarding process and alleviate any lines in the aisles in the aircraft. Last but not least, my parties baggage was not transferred during our quick layover from Frankfurt to Krakow. Priority should be given to passengers whose final destination is not Frankfurt. We found out that our luggage's remained in Frankfurt when our names were called by baggage pickup in Krakow. The attendant who was helping us was very cold and treated us as of we were the ones who caused this inconvenience through his tone of voice, as well as his short comments. Lufthansa needs to work on their customer service in Krakow. We were rushed by the agent and it seemed like he wanted to get rid of us asap even though there was no line. We needed to understand where our baggage was and the options available to us, especially because our baggage was carrying important items for my sister in laws bacholerette party that night. We left not knowing when we were going to receive our luggage or if it would even make it to Krakow that night. We called the Number provided to us several times during the Day, however the line did not seem to be actively monitored by an individual. The website we were provided to track our luggage offered little to no insight on the whereabouts of our luggage. We finally found out that the luggage had arrived in Krakow and would be sent by carrier. The carrier arrived late in the evening, right before we were leaving for the bachelorette party thankfully. Better communication in these types of situations would greatly alleviate the stress one feels when their luggage is missing. Aldo surprised that the airline doesn't distribute a care package (I.e. toothbrush, paste, facewash) to passengers whose luggage was left behind."
Plussat: "Food , great service"
Plussat: "for a 1 hour flight we had wifi and even got a sandwich"
Plussat: "Clean and rasy"
Plussat: "great food options good comfort"
Plussat: "I love Lufthansa! It's my preferred carrier!"
Plussat: "Service; timeliness."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
They canceled our flights but the flight went on anyway.
Dreamliner was comfortable and entertainment system good
Miinukset: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plussat: "Crew is excellent, polite and personal!"
Miinukset: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Miinukset: "It's KLM. What else do you need to know."
Plussat: "The crew."
Miinukset: "The time between flights."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Plussat: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Miinukset: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "Nice attention and good food. Plane and seats are confortable"
Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."
Plussat: "I love the food"
Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."
Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "The service"
Miinukset: "The seats"
Miinukset: "Nothing special"
Plussat: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Miinukset: "That it didn’t happen."
Miinukset: "The movie selection did not seem extremely varied."
Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"
Plussat: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Miinukset: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Plussat: "The crew were hardworking, responsive, conscientious and friendly"
Miinukset: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."
Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Miinukset: "Tiny old cramped plane."
Miinukset: "I don’t like the limited choice of drinks on these short KLM flights."
Plussat: "Flight was on time and quick and comfortable"
Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Plussat: "Great food"
Miinukset: "Sears we're toooo small"
Plussat: "great choice of entertainment content, friendly crew"
Plussat: "The cabin crew, the flight and communication and the cleanliness of the plane."
Miinukset: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Plussat: "The staff and crew"
Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Lentokentällä saimme apua kahdesta pisteestä.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Miinukset: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Plussat: "Keep it up with great services. !! Thank you!"
Plussat: "The plane itself was beautiful and the seatback entertainment was serviceable."
Miinukset: "Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close. I would never fly this airline again and will tell my friends to avoid it."
Plussat: "The crew was excellent! Nice leg room!!"
Miinukset: "I would like to have free access to coffee and tea. I understand the cost of meals but a complimentary beverage would be a welcome, inexpensive treat!"
Plussat: "This flight was also delayed. Our bags never made the connection and waited 2 hours at the baggage terminalwith no support or answers."
Plussat: "The airport in Krakow was very clean with many shops."
Miinukset: "Tight space with big guys next to me but short enough of a flight to really mind this."
Miinukset: "Not worth what you think you might save on air fare. They really seemed interested only in trying collect every possible fee they could. Instead of weighing carry on at check-in, they wait until the boarding process."
Plussat: "Plane condition was decent."
Miinukset: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Miinukset: "we had no interaction with the crew since we didn’t order any food during the flight"
Plussat: "Nothing. Couldn't make flight. Impossible connection. Had to purchase new tickets."
Miinukset: "Absolutely everything."
Miinukset: "Offer more movies and music to entertainment"
Plussat: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Miinukset: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"
Miinukset: "More movie choices. Food okay for the price."
Miinukset: "Too many delays, airplane was cold"
Miinukset: "Lack of clarity about baggage charges. I had to pay 93$ to check my single bag. It was not well explained that paying for the bag online was going to be cheaper. Felt like a scam."
Plussat: "Great flight, nice plane."
Miinukset: "They actually weigh your carry ons and mine were too heavy."
Plussat: "It was very stressful. We got to the airport at krakow and were told that we need to pay for luggage. It was an international flight that normally allows 1 free luggage and carry on. The price they quoted to pay for luggage was ridiculous, over 1k eur."
Miinukset: "No food or water offered during the whole flight."
Miinukset: "My flight was changed to a flight I could not make. I had to cancel flight to Oslo and Spent extra $500 to purchase another flight. Very unhappy."
Plussat: "Crew, airplane,"
Plussat: "The flight attendants were nice."
Miinukset: "There is not business class even though you pay business class fares. Their seats are not comfortable. The food was okay. The clincher for me was that they charge by the kilo for excess baggage. I had just gotten married and we were moving my wife to Asia to live with me. We had 1 extra bag and they would not even listen to our situation. They charged me $600 for an extra bag. I will never fly Norwegian Airways again. No consideration for their passengers. The bottom line - do not fly Norwegian Airlines..."
Plussat: "The price of the tickets was very good Aircraft looks new and fresh Movies on the plain was great"
Miinukset: "*Norwegian air charged 15 dollars per kilo extra for my bag that was heavy in my case it was 5 kilos so the total was 75 dollars. *The staff at the airport was not friendly at all, my daughter and I got the feeling that they (Check in staff) were looking to find ways to apply extra charges. *NYC Airports have some of the ugliest airports in the world, since I travel a lot I wish money would be invested on the airport to make a great first impression on travelers to NYC and the USA."
Miinukset: "I would definitively avoid using this airline again. Multiple fctors. One kf them is the poor attending by the crew. Really bad service, water..3$?? Blanket 5$?? If you dont pay for food before your flight, crew totally ignores you when the deliver. They should offer a cup of water as minimum"
Miinukset: "The flight going to Paris was fine, but the return flight from London was the issue. In over 40+ years of flying back and forth to Europe I have never had an airline weigh my pocketbook to be added to the weight my carry-on baggage for a total weight. I feel this is extreme and cheap and just an excuse to get more money from the passengers. The weight of my pocketbook is not going to cost the airline more fuel to fly the plane."
Miinukset: "I've been traveling to Europe and back for 40 years+. This is the first time I have ever had to weigh in my pocketbook along with my carry-on bag - that's outrageous!!! I realize that you are a discount carrier, and one has to pay for luggage, but this is ridiculous!!! You go to the extreme, and a women's pocketbook should not have to be added to the scale along with any other carry-on bags for a total weight of 10 Kil. That's extreme and very miserly in my opinion and not a positive refection on your airline!"
Plussat: "Good aircraft. USB plug @ every seat."
Miinukset: "Boarding was late& a little disorganized"
Plussat: "Good leg room"
Miinukset: "Very expensive baggage. Don’t like the food policy"
Miinukset: "$260 charged to check in two suitcases."
Miinukset: "6hrs delay, turned out 7.5 hrs. $360 extra for oveweight suitcases and almost missed the connection. I was the last one to board and im the end NONE of luggage arrived w me to final destination! I claim a full refund!"
Plussat: "the fact that Norwegian Air has great service to KRK"
Plussat: "reasonable upgrade to business class"
Plussat: "Roomy seats up front. Built for tall people."
Miinukset: "My wife is 5'4" tall. She had a hard time getting comfortable because the seat "cut" into her calves. She ended up being able to modify by putting her carry on suitcase under her feet"
Plussat: "Good entertainment and movies."
Miinukset: "Flight was delayed 2 hours. Passengers were all on board, plane had power outage and no AC for over an hour. It was a nightmare! you have to preorder meals PRIOR to day of flight...if not, you don't get a meal during the flight (but you can overpay for snacks)."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Miinukset: "Extremely rude flight attendant that served my section. Lack of information about when you would be served. No free drinks including water, even though I paid for a meal. Very narrow seats, the only type of person that would fit comfortably would be a child. I was given a different seat from what I reserved and sat in the middle of 2 men (one with horrible body odor), both whom were very thin, but it was if we were all sharing the same seat, I couldn't move!!!! Toilets hadn't been cleaned, absolutely disgusting. When the pilot spoke, he had such a thick accent no one around me could figure out what he was saying. And last but not least, we sat on the plane for 3 hours before we took off, 2 of those hours was without airconditioning."
Plussat: "In-cabin staff & service fine. No complications with baggage - appreciated when we are traveling as part of international trip."
Miinukset: "Boarding process in Bergen a bit disorganized"
Plussat: "Modern plane, in flight entertainment and free wifi BIG pluses"
Miinukset: "Slow check in despite using online checkin! Took me over an hour!!? Leg room is seriously limited and I had an aisle seat! Staff not very chirpy / friendly no smiles or chat"
Plussat: "Front ticking counter (w/but one exception) and in-flight service was quite good. On our long haul flight, staff attention to detail, quality of service and support was greatly appreciated."
Miinukset: "Lack of moblile check-in"
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "new plane, decent leg room"
Miinukset: "Terrible customer service and check-in process, can't check bags through to other flights, unusually low 20kilo bag weight limit, 10Euros/kilo bag charges, customer has to do all check-in and bag tag work, had to walk outside through 24F degree weather to board, lousy food, etc."
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"
Miinukset: "The aircraft is not so clean. Water should be for free."
Plussat: "Everything was great- Flight was clean and Comfortable even at economy class. New Dreamliner 787 Air Craft Friendly Crew Best Flight in a long time"
Miinukset: "Food was not great as they tried their minimum on this."
Plussat: "New plane"
Miinukset: "Flight was an hour late"
Miinukset: "The seat cushion was completely loose. Not a huge problem but it was the same problem last week! And the staff knew! Same seat in the same airplane! What about the rest?"
Plussat: "Was surprised how much food there was ( and it was pretty good). Enjoyed the movies and the 3D view."
Miinukset: "Lining up and boarding was...really confusing."
Miinukset: "Food / attitude of cabin crew"
Plussat: "Good value, well organised budget flight"
Plussat: "Nothing worst experience yet flying."
Miinukset: "Original flight scheduled to depart 5:10pm. Flight re-scheduled to leave at 1:10am but did not take off till 1:40am. Had to check in very early because check in closed at10:30 pm and security at 11:30pm. Not enough staff to check people in on a timely basis. Given food vouchers only to find out that all restaurants closed except for Pret di Mange."
Fuimos con retraso. La compañia me obligo a pagar 45€ extra de equipaje cuando la mochila que llevaba entraba perfectamente debajo del asiento (me dijeron que "sobresalia un poco la rueda"). Una verguenza. Nunca más volveremos a volar con ésta compañia.
The problem is that it was a delay and we lost connection in Milan Bergamo. But the really problem was not ryanair but Kiwi.com and kayak that sell this kind of connection that are very risky and kiwi guarantee option doesn’t work. They say that they will find you another flight but after some days where flight is. They gave us money back after 3 months and we pay for other connection more.
Fast, good loads in and out, totally worth of price.
There is a lot of problems with boarding. I got charged for my flight 120$ extra .
there was a delay for over 3 hours due to fog this is toatly acceptable, beacause of flight safety but since the fog was not unknown why we were boarded and than had to wait on plane without option to go back to the terminal the boarding was on foot so there was cnot supposed to be a big problem to get back and than reboard
On time, quick boarding, no issues whatsoever.
Flight was on time. But it is often with Ryanair the loud communication about offers woke me up twice. On such early fight when passengers usually want to take some rest the loud information about current offers is not very welcomed.
Plussat: "the leg room was fine"
Miinukset: "the getting to the airplane and from the airplane after landing can be better by using more busses"
Miinukset: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Plussat: "The only good thing was it was a direct flight."
Miinukset: "Short version: Avoid Ryanair like you would avoid Herpes. I paid for baggage but got charged again. Desk agent was rude. There was no information provided about what gate or where the gate was. I paid for fast track security and didn't get it. It only got worse from there. Never ever fly Ryanair!"
Plussat: "Ryanair fue claro y prestan el servicio económico esperado"
Miinukset: "Toda la información relacionada a Eurowings fue confusa y tardía. Tuve un cobro extra por equipaje tal que al parecer no tenían las mismas condiciones que Ryanair, pero esto no fue informado con claridad. No fue posible hacer el check-in, enviaron información muy tarde y alemán, no entendí nada"
Miinukset: "The flight was delayed and we got into EDI very late."
Plussat: "Value for money"
Miinukset: "Flight was delayed and when we got to our destination there were no staff present to disembark the aircraft so we were further delayed."
Plussat: "Boarding was quick and tickets are very affordable."
Miinukset: "Seats do not recline. No place to charge phone. No WiFi."
Plussat: "Very nice staff"
Miinukset: "Avoid walking in the rain to get to the plane."
Plussat: "Like? Nothing! Extortion at its best. Will not recommend. Will never fly with them again. Shame on you Jaysk for supporting them."
Miinukset: "If their system worked and I could have checked in online instead of being charged an extra $170 something dollars at the gate. Oh and them not charging me another $100 for my luggage the second flight that I swear I paid for...terrible."
Plussat: "Easy of checking in bag and the person working the counter was extremely nice and personable. They flight crew was very pleasant. Decent leg room. More than some other airlines."
Miinukset: "Dirty cabin. Being 1.5 hours delayed on a nice day. God forbid there was an actual storm lol. Why was our luggage in a completely different terminal and NO ONE told us how to get to it? Seemed like there was confusion about the gates when we landed and sat in the plane an extra 15/20 mins trying to get some one to bring over the bridge."
Plussat: "The counter agents were helpful."
Miinukset: "Very cramped seats that did not recline. Lots of overcharging for things that are free on other airlines. The cheap seat was more than offset by the numerous upcharges for other services. I'll never fly with Ryan Air again."
Plussat: "Seating was comfortable and more leg room than some other airlines random seat allocated no charge no complaint. Only bought cup of tea so can’t comment on food. Tea was fine."
Miinukset: "The seemingly squashy way of making sure hand luggage is tagged. Why not use a system of gradual approach. Don’t like euro charging if card used. Seems strange. Cash sterling ok."
Plussat: "the plane was really nice and smooth flight"
Miinukset: "seat didnt lean back and nothing to read or watch."
Plussat: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Miinukset: "Unnecessary charges,Dodgy website,Very bad reputation and seems you don’t give a toss.Your chat service does not work you spoil people ‘s joy when they use your service .It is just horrible"
Plussat: "Very efficient and organized"
Plussat: "I liked they didn't cancel the flight, and I liked the air steward was as pissed off as me."
Miinukset: "The two hour delay for a one hour flight, and being dumped at an airport at 1am in the morning. Not great."
Plussat: "The price of the ticket is really cheap and I keep that in mind when I review the flight"
Miinukset: "The boarding was tedious."
Plussat: "The flight was comfortable enough for a short haul flight. Hostesses were fine I didn't have the need to deal with them tbh not very happy looking"
Miinukset: "Delayed. This happens so it's fine. We get to the gate to then have to load our own non priority bags on the baggage carriage ourselves with people pushing others off the back side (accidentally). That was not well orgakised at all. I don't understand why we have to pay to sit together? Seat here available to have people sit together. It's a terrible money making tool especially if you have older children who are nervous flyers it means you have no choice but to pay which is unfair"
Plussat: "Smooth boarding and pleasant staff"
Miinukset: "Paying extra to sit together"
Plussat: "Friendly staff, easy check in"
Miinukset: "Plane was dirty when getting on, crumbs on the seat, napkins on floor, did not turn the lights of for night time flight"
Miinukset: "Birmingham airport is awful the facilities the infrastructure the waiting the queues for security 0/10"
Miinukset: "Confusion at the gate as two planes seemed to be boarding through the same gate. Then a long wait outside in the sleet, as steps to the back door of the plane had frozen and could not be used. Once again seated nowhere near my travelling companion. As we bought both tickets at the same time and printed the boarding passes at the same time, it looks like Ryan air deliberately seats people separately to force them to pay extra to change seats."
Miinukset: "Everything is a cash grab... literally everything. I purchased two tickets, and couldn't even sit with my wife with out forking over more money."
Plussat: "It landed on Dublin"
Miinukset: "It was late"
Miinukset: "Priority boarding And disembarkation But had to wait half an hour for the parking people WCP recommended by Ryanair then a 15 Minuit journey to collect the car what a joke This was the only downside of what was a good trip In Poland booked taxi and tours were there waiting for us no waiting around"
Miinukset: "Booked online & didn't read the fine print. Therefore never registered & had to pay $60 penalty. Did get an e/m 2 days before the flight but was in Poland at the time with no access to my e/m. Don't remember being asked about luggage online so had to pay $40 for my ck'd bag that I thought was excessive. Don't understand if I book online & get a confirmation why I have to register. Seems to me it's another unnecessary nuisance to scam senior citizens like myself. Since you cost me another $100 don't think I'll ever fly Ryanair again. Milt Kriger"
Plussat: "Crew was pleasant"
Miinukset: "Boarding was lengthy, uneventful flight without entertainment, food was small and overpriced"
Plussat: "Short flight"
Miinukset: "I had problems with my boarding pass. The person at the counter was not just unhelpful but actually rude. The boarding process was a mess!"
Plussat: "We landed safely"
Miinukset: "We were charged an additional fee for the flight because we didn't check in before arriving at the airport. You did not tell us we needed too do this. We had very poor internetc and could not check in on line. The ticket agent for Ryan Air was rude, and uncooperative. The flight charged for everything including water. The seats could not recline. This was the worst flight wee have ever experienced. If you are going to continue booking flights on the horrible airline you need to warn them they need to check in early or pay a large fee. We will be contacting you for a refund of this fee."
Miinukset: "Make sure to all you need to do is the bag drop at checkin. The lines to see an agent are horrendous."
Plussat: "We had to carry our bags up and down several flights of stairs. Not very friendly to disabled or elderly folks."
Plussat: "Flight was fine"
Miinukset: "We never got the email that we had to check in. As a consequence my wife and I had to pay for our tickets again."
Miinukset: "RyanAir will charge to check in early,but then if you don't check in during a specific window of time, they charge you even more and it has to be done electronically 2 hrs before flight! If they are going to take a punitive approach to the very first interactions with customers, then charge for checked bags at a rate/weight that is also punitive and deviates from competition norms it is unlikely your first-time customers will ever use your airline again. Additionally, the boarding process at Lisbon was ridiculous. All passengers were sent through the gate to an enclosed warehouse with no AC to stand and wait until the plane was ready. Why wouldn't you just wait until the plane was ready?! I will never fly RyanAir again. We spent an additional $190 for two people to check in and check two 33lb bags (1 bag per person)."
Miinukset: "The air conditioning was very high and I think that most passengers feel very cold during the flight."
Miinukset: "Rude customer service"
Plussat: "Crew was nice."
Miinukset: "Confusion about getting boarding passes. Checked in online for party of 2 but later found out we had to pay for second person at airport. Weird! Seats were "cozy" that's code for small and cramped. Good thing I'm a small person and flight was short."
Miinukset: "You don't know your gate until right before your flight. Then you stand in line quite a while before boarding. They said to get to the airport 3 hours early for security but the people weren't there to take our bags so we spent that hour sitting outside security. You have to pay for any drinks even soda."
Plussat: "The flight arrived on time and the plane was clean. When flights are this cheap I think it's naïve to expect anything more."
Miinukset: "Most of the bad things about Ryanair are consequences of their no-frills setup. People who fly with them have made the choice that low price is more important than luxury. The miserable bits about flying with Ryanair are: - The terminals/gates are frequently sheds (Grenoble, Bergerac), or in bigger airports the most distant and least well appointed (Liverpool). - Very little consideration is given to customer service (such as announcements for delayed flights). - The planes are as basic as can be, as is the service. - The scratch cards, food, drink, and all the "extras" you'd get as standard on other airlines such as included baggage, seat choice etc are all ways to boost profits given the low fares. - "They always leave late" - my theory is that the flight times are exaggerated so that they arrive on time at the expense of departure times, i.e. extra time is built in to the departure time to make up for cleaning / other gate delays. In short, flying with Ryanair vs KLM, BA, Virgin or Lufthansa is like taking a long distance Megabus instead of booking a seat on the train. It's cheaper. It's cheaper because it's a bit rubbish and a bit inconvenient. If you want a flight that's nicer, pay for it. Stop moaning about Ryanair."
Plussat: "Short flight"
Miinukset: "Did not receive an email from Ryan air. Arrived at Edinburgh airport and was told that since I did not check in and it was within 2 hours of the flight, I would have to pay 50 Euro per passenger to check in. There were 3 of us. I had previously paid for checked bags and to reserve seats. Sneaky way for an airline to sucker people out of money. Have flown Ryan air before. Will never again. Unfortunate. Staff was welcoming and flight was comfortable. Not a reflection of employees. 100% reflection of upper management."
Plussat: "The flight was on time and I got a good seat despite not upgrading."
Miinukset: "Some passengers were noisy, but luckily I had earplugs."