Etsi halvat lennot reitille Helsingistä $[63-Kyprokselle

Plussat: "One of the flight attendants was very rude and seemed bothered when I inquired about a meal since I was sleep when they originally handed them out and said that I would have to wait u til the next meal period."
Miinukset: "She could have informed me they where no longer available."

Miinukset: "There were a couple of flight delays. Other that that, I love Lufthansa."

Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."

Plussat: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Miinukset: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Actually a very roomy plane for these days. Highly recommend this flight and plane type."
Miinukset: "The food sucks - bring your own."

Miinukset: "Poor customer support and no response on phone calls when u tried to cancel my return ticket."

Plussat: "I just loved the friendliness of the crew. Way to go Lufthansa"
Miinukset: "Not sure about the seats but they could use some cushion."

Plussat: "Service was great. Seats were spacious and comfortable. Smooth plane ride."

Plussat: "on time."
Miinukset: "nothing"

Plussat: "Entertainment"
Miinukset: "Female flight attendant was rude and unprofessional."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Short flight but staff very attentive, food good."

Plussat: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Miinukset: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."

Plussat: "The crew was excellent! Quick services and very courteous."
Miinukset: "The screens in the seats could be upgraded."

Plussat: "Good crew and plane"
Miinukset: "Terrible bag check before security, very long and disorganized"

Miinukset: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."

Miinukset: "Plane was old and had no in flight entertainment"

Miinukset: "Very little leg room, when perso in front of you reclines it’s impossible to open table"

Plussat: "Food On time boarding In flight services"
Miinukset: "Long announcements"

Plussat: "Food was pretty good,Lufthansa one of the best companies to fly with."

Plussat: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."

Plussat: "Comfortable seats. On-time flight."
Miinukset: "Entertainment system difficult to use. Vegetarian food was mediocre at best."

Miinukset: "Cos it's terrible on lufthansa"

Plussat: "Nothing!"

Plussat: "The crew was more helpful than the transatlantic flight."
Miinukset: "My seat. It was right behind the first class and as the crew rushed to serve them, they threw the separating curtain at my face as I was sitting on the corridor. It was so frequent I couldn't sleep and the passanger did the same."

Plussat: "Aircraft crew was decent."
Miinukset: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "The crew's hospitality was exceptional in all areas. Best flight ever."
Miinukset: "They were helpful, kind, and courteous and above all, friendly."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "On board crew was nice."
Miinukset: "All flights for this trip were 30min-2 hours delayed. At split, we started "boarding" only to be walked outside in the hot sun and grouped together in a tight group to wait again. The split airport crew was awful. The flight crew was fine."

Miinukset: "A man next to me took a picture of me when he thought I was asleep."

Miinukset: "Flight delayed 5 hrs"

Plussat: "my favorite airline"

Plussat: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Miinukset: "Snack could be better."

Plussat: "Don't like anything"
Miinukset: "Bad food delivery crew members always restless mood"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Quick flight Crew efficient"
Miinukset: "Slight delay Food was an energy bar type candy No entertainment Seats slightly uncomfortable"

Miinukset: "I booked through Kiwi.com and they couldn't handle my special food request (kosher meal). Somehow it didn't reach Lufthanza at all. As a result I had nothing to eat during the entire transatlantic flight."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner."
Miinukset: "$35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude."

Plussat: "New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond."
Miinukset: "Almost no legroom to speak of so very cramped for a long flight."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Kostenlose Wein, Weinbrand usw. Und Sendungen von Bundeliga. The flight attendants were also very friendly."

Plussat: "To compare with most of the company, you are in the top. I like the fact that the boarding was done well, the crew is efficient, quite, legroom, corridor room, may be the food can be improved. Quite and relaxing flight. I really appreciated."

Miinukset: "To arrive on time"

Plussat: "Nothing"
Miinukset: "The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class"

Plussat: "The crew was great!"
Miinukset: "I don't like the movie options. Some are quite sexual and can be seen around the plane."

Miinukset: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."

Plussat: "Good"

Plussat: "Everything was just right."

Miinukset: "Good"

Plussat: "I had to pay 75 USD for 3.6 KG extra. Very annal"

Miinukset: "Free wifi"

Miinukset: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."

Plussat: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Miinukset: "Everything was very smooth, except that the seats were not very comfortable!"

Plussat: "Generally very pleasant flight"
Miinukset: "No complaints"

Plussat: "The boarding process was short and quick. Entertainment choices were excellent."
Miinukset: "I was hoping for a more traditional Austrian meal but the food was just fine."

Miinukset: "They overbooked the flight which delayed boarding but the flight was on time."

Plussat: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"

Plussat: "Very good drink service (one cold and one hot drink)"

Plussat: "All flights were on schedule"

Plussat: "The flight was short and got us there"
Miinukset: "This was not business service. The seats were uncomfortable, virtually no leg room."

Miinukset: "Delay"

Plussat: "A bit more leg and knee room."
Miinukset: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"

Miinukset: "I remember a time when these flights had entertainment on them..."

Miinukset: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."

Plussat: "People at the desk didn't know or don't wanna say much why we have no plane"
Miinukset: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"

Plussat: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Miinukset: "No tv, maps or entertainment at all."

Miinukset: "Complete lack of information and abrupt staff when flight was delayed"

Plussat: "Everything was excellent!"

Miinukset: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."

Miinukset: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Plussat: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Miinukset: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."

Plussat: "On time, smooth flight."
Miinukset: "Boarding area cramped, all classes and rows boarded at same time."

Miinukset: "Please change food, enough of pasta every time."

Plussat: "Everything's"

Plussat: "Crew friendliness."

Plussat: "Everything"

Plussat: "The female attendants were nice."
Miinukset: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."

Miinukset: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."

Miinukset: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."

Plussat: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Miinukset: "nothing in particular"

Plussat: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Miinukset: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."

Plussat: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."

Miinukset: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."

Plussat: "It was such a short flight, no comment for this leg."
Miinukset: "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."

Plussat: "Smooth and fast"
Miinukset: "Nothing"

Miinukset: "No soap in the toilets"

Plussat: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"

Plussat: "Flight was cancelled. Had to wait in the airport with kids."

Plussat: "Excellent personnel. Will use Austrian Airlines again!"

Plussat: "On time, friendly staff"

Plussat: "Good"
Miinukset: "Good"

Plussat: "The crew was professional and polite."
Miinukset: "My particular flight was five hours late, which happens sometime, but it was difficult to follow what was going on."

Plussat: "The seats was comfortable."
Miinukset: "It’s Ok enough."

Plussat: "Connection in Minsk"
Miinukset: "more space between the 5rows and upgraded seats"

Plussat: "Yes, the crew was professional and seat was comfortable."
Miinukset: "The flight was delayed for one and half hour."

Plussat: "The chairs and the snack"
Miinukset: "They could have warned beforehand that the flight is for Budapest and Belgrade... people in the transfer bus were in panic to realize that some of them go to another country then the rest"

Miinukset: "Good"

Miinukset: "Vegan meal"

Miinukset: "food without choice, the same thing has not changed for years, it is unacceptable for a business class"

Miinukset: "food without choice, the same thing has not changed for years, it is unacceptable for a business class"

Plussat: "Flight was ok"
Miinukset: "Very bad experience with process leading to boarding. Air France knew nothing about my connecting flight even though it was labeled “Air France”. There was no info on any airline site about my connecting flight either. Lost so much time at airports! Not sure if it was Air France or Bellavia’s issue."

Plussat: "Good seat room, clean, efficient."

Plussat: "Good"
Miinukset: "Good"

Miinukset: "No legroom"

Plussat: "Pleasant crew."
Miinukset: "The flight was greatly delayed to the point that we missed the connecting flight on Bellavia."

Plussat: "We have successfully landed"
Miinukset: "The plane we flew from Tbilisi to Minsk was old, noisy while landing, not very clean, the crew was not very attentive during this flight."

Plussat: "On time safe and clean flight with reasonable price"
Miinukset: "No comment"

Plussat: "This plane was very old. Bad seats. Only cold drinks served"

Plussat: "I loved the tea with lemon that was offered. Very tasty!"
Miinukset: "The flight was late but there was no communication about this when boarding. No announcements of any sort. The plane was old (clearly a refurbished old Italian plane), poorly pressurised (painful on the ear popping), and pretty bumpy on the takeoff and landing"

Plussat: "the crew was very professional"

Plussat: "Kind staff"

Plussat: "Plane, crew"
Miinukset: "Really slooooow boarding without announcement that boarding started"

Plussat: "Good job of personnel (at least, they looked /pretended to be enthusiastic and customer-oriented)"
Miinukset: "Complete ignorance by staff/personnel of Ataturk airport what is/where is Belavia and WHERE would be the registration. Actually, I have a picture confirming this my statenent, but you quite wisely did mot provide any way to submit this picture. Bravo! :)"

Plussat: "Attentive staff."
Miinukset: "No entertainment for a 3-hour flight, looks like Belavia stuck in 20th century, disappointed. Sandwiches are not good and not enough for a long flight."

Plussat: "Nothing!"
Miinukset: "Bad weather in Minsk delayed flight more than 7 Hours and Belavia staff did not communicate the reasons for delays to passengers for more than 3 hours into delay. In the end, the purpose of my trip was lost due to the incredible delay and I did not travel in the end. Poor Communication and Poor Handling of Passengers and our Concerns. Czech Air (booking owner) should hold Belavia (operating aircraft) accountable for this poor performance ... not the weather delay, but how they handled (or didn’t handle) passengers and communications."

Plussat: "Flight in time, gentle crew."
Miinukset: "Old airplane"

Plussat: "Flight in time, gentle crew."
Miinukset: "Old airplane"

Plussat: "The prices are fine for Belarus - still not at a Ryanair level tho but better"
Miinukset: "I didn't like the fact that the seating is extremely short (no legspace) forcing me to sit sideways. Really not comfortable. There is of course absolutely no entertainment in the plane."

Plussat: "I love their services and supports. It made my flights more convenient."
Miinukset: "I think everything is good, not bad things mentioned now."

Miinukset: "Unfriendly crew. No smile. Spoke only in their native language."

Plussat: "The staff at Belavia Airline are great. Although it’s only a couple of hours flight we were served a pasta lunch which was tasty"

Plussat: "Our first time to fly Belavia Airlines and the service is outstanding. It’s the shortest time possible to fly out of St Petersburg to Kraków although there are two layovers in Minsk and Warsaw. The flight cost us reasonable $250 each. The Airport lounge at St Pete and in Minsk are both excellent"

Plussat: "4 hours delay"
Miinukset: "4 hours delay"

Plussat: "Flight was right on time, even a little early"
Miinukset: "sandwiches with white bread"

Plussat: "on time"
Miinukset: "sandwiches with white bread"

Plussat: "Friendly crew, punctual, efficiency"
Miinukset: "No veggie food choice - probably to be reserved before"

Plussat: "Everything, it is By far, the gratest line i have used in my trip"

Plussat: "The crew were excellent"
Miinukset: "Child tantrums nearby slightly disturbing, but thats kids?"

Plussat: "Everything"
Miinukset: "Nothing. Manchester ground staff contacted to support my invalid wife went missing and we had to walk over 30 minutes from the plane to the baggage hall."

Plussat: "Alll was good"
Miinukset: "Nothing"

Plussat: "Efficient and friendly"
Miinukset: "All good"

Miinukset: "Everything"

Miinukset: "Impossible to check in in EWR to connecting flight"

Plussat: "Nice crew who spoke English"
Miinukset: "No online check in; old plane; late both ways"

Plussat: "nothing"
Miinukset: "I was not allowed on the flight without a Visa and I was not told I needed one."

Plussat: "Nothing"
Miinukset: "I was not allowed on the flight without a Visa and I was not told I needed one."

Plussat: "Everything was clean and professional. Liked the flight staff in uniforms, something lacking in the US. Flight was on time."

Miinukset: "Only coffee tea or water no juice.Sandwich thin white bread with one slice of processed chicken . No entertainment one hour flight!"

Plussat: "Was on time"
Miinukset: "Not enough space for legs."

Plussat: "Upgraded to business class by some reason"

Plussat: "Crew was acceptable but sits terrible"
Miinukset: "Not a comfy flight"

Plussat: "Boarding was good and food too."
Miinukset: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."

Plussat: "The price was cheaper than other flights . I liked that it was a direct flight ."
Miinukset: "Better Boarding process , more comfortable seats to sleep where the foot rest goes up more . provide a pillow and some Hand cream and Kleenex in the bathrooms. The luggage allowance is not as good as most business class flights."

Plussat: "In flight entertainment"
Miinukset: "Insufficient staff to check people in. Over 1 hour delay; no updates were made to the flight boards on the airport. No complementary food or water was provided on this 9.5 hour flight. Landing was bumpy and nerve-wracking."

Miinukset: "No vegetarian meal option. Couldnt eat anything"

Plussat: "Crew was very friendly, food was good and got 2 meals, lots of entertainment options"
Miinukset: "More clear boarding procedure (couldn’t hear groups, MORE LEG ROOM, very cramped"

Plussat: "Was not able to leave the country"
Miinukset: "Was not able to leave the country"

Plussat: "Will never fly Norwegian again. They are price gaugers"
Miinukset: "A little more flexibility with luggage - I was 1.5 kilos overabv they forced me to pay $100 for a whole new checked luggage."

Plussat: "The crew is great, gave me a bandaid was smiles and kind."
Miinukset: "The boarding was a mess, and the arrival was long- got to Ft lauderdale 20 minutes early only to sit on the tarmac. The customs in Ft Lauderdale is the real mess- no organization, 1 line and too few customs people working. That airport is a nightmare!"

Plussat: "Awesome job"
Miinukset: "Keep up with the good work"

Plussat: "Seat 6D has lots of leg room"

Plussat: "Comfortable cabin and seats, plenty of restrooms."
Miinukset: "As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight."

Plussat: "airplane"
Miinukset: "SERVICE. ORGANIZATION WAS AWFUL. TWO HOURS TO CHECK IN."

Plussat: "Low fares, took away things like snacks and drinks which we were super okay with!"
Miinukset: "None"

Plussat: "Boarding was orderly. The staff were nice. This flight was not operated by Norwegian"
Miinukset: "The plane and seats were old. Old TVs. Temperature on plane was too hot food was beyond terrible"

Plussat: "New equipment Boeing 787 Dreamliner"
Miinukset: "I had to pay for first pice of laggige and for food"

Plussat: "Great entertainment system"
Miinukset: "Tough chairs, no water service if didn't order meal in advance"

Miinukset: "Bulkhead seating is not my favorite place to sit, but at least it was very close to the door!"

Plussat: "The service of the flight attendants"

Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"

Plussat: "Nothing because they are cheap"
Miinukset: "They charge you for every little thing you can think of. Very cheap company they don’t even give you water on the plane!"

Plussat: "Price"
Miinukset: "1) messy boarding process 2) outdated airplane 3) zero entertainment system 4) poor food service"

Plussat: "The flight attendants were nice."
Miinukset: "There is not business class even though you pay business class fares. Their seats are not comfortable. The food was okay. The clincher for me was that they charge by the kilo for excess baggage. I had just gotten married and we were moving my wife to Asia to live with me. We had 1 extra bag and they would not even listen to our situation. They charged me $600 for an extra bag. I will never fly Norwegian Airways again. No consideration for their passengers. The bottom line - do not fly Norwegian Airlines..."

Plussat: "The crew from the gate/customer service desks to the flight crew were very nice, Norwegian is very lucky."
Miinukset: "My flight was delayed by almost 6 hours. For days I received alerts about it being my last chance to upgrade my flights. Many hours before my flight they knew the flights were delayed yet I did not receive one text or e-mail to let me know. I was at the airport for 9 hours. 9. Worst part is that I'm not even the only one."

Plussat: "Nothing"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."

Plussat: "Comfortable planes and great prices"
Miinukset: "Having to pay for drinks, even water!!"

Miinukset: "We were diverted to Dulles because of weather, which is no one' fault, of course. We were assured on the flight that there would be buses ready to take us to New York or accommodation for us if the roads were too dangerous. We went through immigration and were greeted by a resounding silence on the part of Norwegian. No representative, no message, no announcement, no luggage, which we STILL have not received a week later. All efforts to get in touch with Norwegian were fruitless. Never, never, never will I give them my business again."

Miinukset: "No food and drink was included on an 8.5 hr international flight"

Plussat: "Crew was extremely helpful. The flight was delayed and it was cutting it close with my connecting flight. One of the crew members had the bus take me to my terminal and I made the flight."

Plussat: "Nothing"
Miinukset: "I never got informed, neither by the airline company or booking company that I had to order my meal 3 days prior to the flight if I wanted to be served a meal. Paying for tea or coffee is just outrageous. Crew does a minimum requirement and isn't even nice when you are just asking for a glass of water once throughout the entire flight."

Plussat: "Left on time or earlier. Crew very attentive. Very nice plane Excellent price. I was fed, others were not, not sure why?"
Miinukset: "No headphones or inflight food provided. Everything is for sale"

Miinukset: "I got to the airport at 8:45 for a 10:25 flight with carry on only. Carry on I have used with Norwegian in the past, and was actually packed minimally as this trip is only 4 days. The person at the kiosks who did the weighing of luggage was barely understandable. No one was helpful, instead it was like some game t weigh the bag and tell someone it was a kilo over. After I stood in line for 45 min, the bag weighed in at 8.6 kilos!! Clearly under the requirement, but as I was told to stand in line I was forced to check that bag and pay $65 (and to pay you had to move to a separate line that took another 30 min). As you can imagine 40% of the plane was in the same spot and then even with the flight boarding, no Norwegian staff assisted all of these passengers to get through security. Miserable!"

Miinukset: "Wheelchair was not boardedit first and was not brought to the gate on landing. We were not assigned seats near front until I complained North hot food available on flight Seats cramped"

Plussat: "Good staff. Clean aircraft."
Miinukset: "austerity style seats with a stick for an armrest."

Plussat: "The comfortable seats"
Miinukset: "Being separated from my friend across an aisle"

Plussat: "Smooth boarding and helpful staff."
Miinukset: "Did not know that I would need to have my own headphones. Purchased rather poor sound experience headphones. Could not make my meal request change as vegetarian. Did not see that even when I booked the flight. Passengers should take their own light snacks and drinks after security."

Plussat: "The whole process from Departure to Arrival was one phenomenal experience. Crew was super attentive and very client focused. Norwegian has proven to be a top class service provider and is evidence that low costs and good client service does not have to be mutually exclusive."

Plussat: "The plane was nice and cool, and the music was a nice touch."
Miinukset: "The seats were very crowded, little to no leg room available, and the movies kept crashing every time I tried to watch them."

Miinukset: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"

Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("

Miinukset: "I had a terrible stomach ache & they would not let me use the restroom!!!"

Plussat: "Seats not good option of games very poor. No drinks no wifi. No phone service at all from entering the plain. Was on the ground before take off for 2 hours with no phone service no internet service . I will never use or recumbent this airlines"

Miinukset: "My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here."

Miinukset: "My young daughter was denied a ticketed seat on an 11:30 Norwegian air flight to Oslo, being told that her 10:33 arrival at the gate -- due to multiple protracted delays on earlier connecting flights to get her to the gate -- made her "too late" and the computers would not permit the gate agent to get her on board no matter how much extra she was willing to pay. She was simply told to get the next flight 24 hours later, killing 15% of her vacation. The gate agent said to my hysterical child that she was so sorry for the hours lost in prior connecting flight delays and recognized the plane my daughter was to be on was still one hour from pushback from the gate, but she couldn't overcome the computers having closed out the flight at precisely 60 minutes before scheduled departure so there was nothing a human could do. This is the epitome of machines gone crazy!!"

Plussat: "The Dreamliner was lovely, seats comfortable with enough space The entertainment system was good, easy to use but USA biased of course"
Miinukset: "My expectations were high! So maybe that's why I am so disappointed. Should have been warned as the app is terrible, hardly ever works. OK we were delayed an hour, it happens. The food and drink service was awful. So very average hot meal 2 hours into the flight. Hardly "nice and tasty". If you're going to do the talk you got to deliver. Then nothing for 7 hours! Even trying to get water was not easy. I paid £50 for a bag and this terrible service. We get to Oakland and there's nowhere to dock! We wait 40 mi ms just to get out. More problems at Immigration There's no other flights but it takes over 2 hours go get through. This plane does this flight 4 times a week. Get it sorted. Could have been great. Couldn't recommend this service"

Miinukset: "I asked for a glass of water between drink services and was initially refused by the crew. Apparently Norwegian has a policy of requiring passengers to pay for water. Appalling."

Plussat: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Miinukset: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."

Plussat: "WiFi worked excellent."
Miinukset: "Lost and Found does not work. I forgot a thing in the plane. Norwegian tell me to contact Lost & Found at airport and they tell me to get in contact with Norwegian. I've tried it 3 rounds now but still nothing."

Plussat: "Boarding"
Miinukset: "NO WI-FI"

Plussat: "Loved everything about my flight. It left and arrived on time, crew were very polite, food selection looked great( I didn't purchase anything), and my check in & arrival process was smooth."