I wish the seats and entertainment could have been better
Boarding was so bad in Frankfurt to mumbai total chaos no directions no boarding order
Miinukset: "Staff does not understand regulation"
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around."
Plussat: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Cheerful and very helpful"
Miinukset: "The food could be better"
Plussat: "Crew were very friendly and welcoming. I was in economy, and I am a big person but the seats were comfortable."
Plussat: "Good service for the price"
Miinukset: "More legroom"
Miinukset: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Too cramped for a 10 hour flight"
Miinukset: "Same as above"
Miinukset: "Great plane & serive & big bathrooms"
Miinukset: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Plussat: "plane was nice"
Miinukset: "Flight waited on late passengers thus leaving over 1 hour late. We missed our connecting flight which caused numerous issues."
Miinukset: "The first flight for this trio was cancelled .. stop with automated cron jobs"
Plussat: "It was a short flight"
Miinukset: "Sitting in the exit row meant that we could not rest bags under our seat but no overhead was left for a single backpack between my partner and I (our only luggage for the flight). Additionally other passengers were rude regarding overhead and the crew was not communicative on who should put what sort of baggage in the overhead."
Plussat: "From boarding to the whole in flight experience - special meal never came, paid extra for seats and wish I never did, food is terrible , luggage is lost on the way back - week later no contact! Never again"
Miinukset: "I would like for this airline to close down and never hurt anyone again!"
Plussat: "I loved the hot towels."
Miinukset: "Not enough leg room!!!!!!! (I am only 5.3 Inch tall) What about the taller people? I was having stomach problems after eating the airplane food."
Miinukset: "No difference between Business class and main cabin."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Staff was nicer on this flight verus the first flight."
Miinukset: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Plussat: "Very courteous service, clearly a step above other airlines"
Plussat: "They did offer an extra snack and drinks for the delay... but still..."
Miinukset: "3 hour delay on tarmac, on a 9 hour flight already... not fun."
Plussat: "Movies were good"
Miinukset: "Seats were not comfortable. Service was not good. Rude staff. Horrible experience."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Just a normal trip"
Miinukset: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"
Plussat: "E-mail notification on change of gate"
Miinukset: "To be waitlisted till gate openes"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Nice plane"
Miinukset: "Baggage claim was extremely slow the ruturn to dulles"
Miinukset: "At the luggage claim the flight crew collected their baggage first then the passengers. My last bag didn't appear for 40 minutes after the flight crew departed."
Miinukset: "Connecting flight to MUC was cancelled without notification, this was corrected too late to get me a different flight from ATH to MUC. So then I had to miss MUC to LAX. Instead i was transferred to an Airfrance flight 12 hours later."
Plussat: "fast, efficient, on time. Friendly crew"
Plussat: "They didn't charge me for my surfboards which was great. It was my only check-on bag and under two meters and that should be free on every airline. Flight attendants were very nice and professional. I gave the food 5 stars based on other airline food, I'm not expecting restaurant quality at 37,000'. Movie selection was adequate for me, although I've seen some complaints in the reviews here."
Miinukset: "It was a little tricky checking in on my phone. The check email reminder didn't carry the info I needed to check in which required extra searching and copying and pasting. That experience could be streamlined. There was group confusion when being directed to board the plane on two flights."
Miinukset: "old model aircraft"
Plussat: "United is a good partner to Lufthansa. I like United. It was a quick flight, but a good one."
Miinukset: "They ran out of one of the meal options and then one of the meals later had sauerkraut which the smell of in the plane was overwhelming and made me feel unwell."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Miinukset: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Great food and nice to be offered wine with dinner and after dinner drink"
Miinukset: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."
Plussat: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Miinukset: "5 hour delay. Communication"
Plussat: "Vueling is a horrendous company, delayed flights - very bad organisation"
Miinukset: "Hot boarding that was longer than the actual flight."
Miinukset: "My passport was stolen and the airline couldn’t help me at all as far as reimbursement or travel voucher. It was just a tough situation."
Miinukset: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Plussat: "Nothing what so ever, not seen such a rude staff in my years of traveling. Totally no customer care"
Miinukset: "A bit more courtesy with passengers"
Miinukset: "The booking did not include my luggage despite buying the most expensive version of the fare. When I spoke to customer service, the could do nothing. I filed a complaint and will seek recompense further up."
Plussat: "Plane looks new and clean."
Miinukset: "Boarding process, included checked in luggage and limit hand carry to 15 kg."
Plussat: "The crew was fast, but grumpy."
Miinukset: "Vueling delays flights."
Plussat: "Punctuality and safety"
Miinukset: "Food options are very limited"
Miinukset: "Pay for all, it's ridiculous for the price of the ticket"
Miinukset: "Most Vueling flight that I take are delayed"
Miinukset: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Miinukset: "Website for vueling down which prevented me from requesting refund. Now what?"
Plussat: "The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers."
Miinukset: "You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats."
Miinukset: "Never made the flight bc the 1st leg of the trip was delayed. What a waste of time and money"
Plussat: "Seats were clean"
Miinukset: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Plussat: "Crew was nice, responsive and professional. They tried to make the best of a bad situation and were helpful in that regard. Pilot explained the reason for the delay. Also helpful"
Miinukset: "Arrived early at the airport and checked my bags. Was charged $190 for one extra bag. Told I had to pay for two flights because there was a connection! Boarding was late and then the plane took off late. Horrible."
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Miinukset: "Big delay, poor information from staff."
Plussat: "On time professional crew"
Miinukset: "Couldn’t checkin online due to having an Australian passport, very odd and meant we got stuck in a very slow moving que!"
Plussat: "Crew was nice and welcoming"
Miinukset: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Plussat: "La compagnie a tenté de prévenir régulièrement du retard, par sms et mail."
Miinukset: "Retard de plusieurs heures, un voucher de 6€ censé permettre de « dîner » à l’aéroport... rien à boire ni manger une fois dans l’avion, et pas de compensation une fois arrivé à Paris CDG où nous en avons eu pour 45€ de Uber pour rentrer puisqu’il n’y avait plus de RER..."
Plussat: "Comfy seats, plenty of legroom"
Miinukset: "Took forever to board"
Plussat: "Great flight once I was in the air. Didn’t like the drama getting to my plane!"
Plussat: "Crew. Extra leg room on first leg."
Plussat: "on time arrival"
Miinukset: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Plussat: "Flight in time, no waiting and well organice. At landing waiting time for gate was short."
Miinukset: "The aircraft was run down, checking in was ultra-slow, and they didn't even put our airplane on a jetway. They bussed us out onto the tarmac instead. They didn't even offer water or coffee on a 2-hour flight included in the ticket - it cost extra."
Miinukset: "The check in line was too long with too few attendants checking people in."
Miinukset: "Cancellations and delays over and over again. Will not be using them again."
Plussat: "Comfortable seat, helpful check in agent gav me a good seat. For a "low cost"airline it was better than most regulars ."
Miinukset: "Child in seat in front coughed and sneezed constantly. I wished his accompanying father had made him use a hankerchiff. Could airlines not advise sick passengers to use tissues or even masks to avoid spreading germs?"
Plussat: "Nice short flight! Nice crew!"
Plussat: "Cheap, comfortable enough"
Miinukset: "Waited 1 hour at baggage carousel before bag arrived: trash was in the seat back pockets when we arrived"
Miinukset: "It was freezing on the plane to the point of discomfort"
Miinukset: "Flight was 2 hours late. Incredibly messy boarding procedure. Then they kept everyone in the plane for more than one hour with no air conditioning. Crew had to open the aircraft doors to let some air into the cabin."
Miinukset: "They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all the hotels there were full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Miinukset: "they left my lugage the delayed the flight for 2 hours, terrible services"
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Plussat: "The crew."
Miinukset: "The seats."
Miinukset: "Chairs are uncomfortable It was hot during the flight"
Plussat: "The attendants were friendly and helpful. Definitely would fly with them again!"
Plussat: "I got on the flight"
Miinukset: "They overbooked more than 20 passengers. The flight was delayed. Expensive snacks on board."
Miinukset: "I had the choice on kayak to either buy a curling ticket or a British airways ticket for slightly more. I chose the British airways ticket because BA is a more reputable company and they have better baggage allowance policies. When I got to the check in I found out it was a codeshare. So, why sell me the exact same ticket for a higher price? This is dishonest."
Plussat: "Friendly staff"
Miinukset: "Awful leg room. I'm tall, but not too far above average, and it was a completely uncomfortable experience. Crew would not allow us to put bags in overhead bin, so on top of that, had to sit with my bag on my lap the entire flight."
Plussat: "Everything went really smoothly checking, loading and unloading."
Miinukset: "Flight attendant moves my Carrie on bag without telling me. And she moved it back."
Plussat: "Priority boarding was a plus for it allowed for me to travel with carry on only"
Miinukset: "Nothing. It was perfect for the service provided"
Plussat: "The crew was good, the fly was hot the air conditioning not cooling."
Miinukset: "The time of departure"
Plussat: "Crew was very nice!"
Miinukset: "Amount of carry on bags were unclear and we got charged 50£ for having a second bag. This was very confusing and frustrating as we boarded. We were told it was for space but there was plenty of room for luggage."
Plussat: "Flight was ok"
Miinukset: "Delayed leaving Malta owing to too few staff attending to boarding. Arrival at East Midlands was dire, although I believe mainly due to inefficiency of East Midlands rather than RyanAir"
Miinukset: "Bagage charge"
Plussat: "The crew were friendly"
Miinukset: "Entertainment but it was a short flight"
Plussat: "The crew is doing its best job given the cards they gave been given to play with !"
Miinukset: "It was all good for a budget airline."
Plussat: "On time - good crew -"
Miinukset: "Noisy plane (737 ) and noisy group of passengers on adjacent rows pilot and crew announcements downed out. seat allocation charges are a ripoff - makes the total price unrecognisable to the advertised price"
Plussat: "No Frills Flying at Very Competitive Prices"
Miinukset: "Cost of Hand/On Board luggage can be the same price as the flight!"
Plussat: "Being on time and the comfort in the exit row was excellent"
Miinukset: "Penning of passengers before and after flight. Continuous sales pitches from crew. Aisle always busy."
Plussat: "Reasonable price."
Miinukset: "Was sat nowhere near my group of friends, know one on the plane was sat with who they travelled with. Plane was running late."
Miinukset: "There was a 2.5h delay!!!"
Miinukset: "Very long wait for baggage pick up Overall it was adequate and safe"
Miinukset: "All the process was tedious. If you dont print your boarding pass before hand, be ready to pay about $25 a piece for them to "print" it. (not even printed, is handwritten). Between other things. Not enough characters left to tell everything. Overall, a terrible airline."
Plussat: "On time and good flight"
Miinukset: "Mix up at airport with gates and late changes, lots of confusion"
Plussat: "Reasonable cabin bag allowance."
Miinukset: "Even with priority boarding, kept standing as long time in a freezing tunnel."
Plussat: "Boarding and flying time very good"
Miinukset: "Noisy passengers (stag party and 40birthday)"
Plussat: "Beautiful views of Santorini and the Aegean from my window seat"
Miinukset: "My original flight was cancelled due to high winds and I was rebooked on this flight, having to spend an extra night on the island and thus missing my on going flight to Vienna the next day."
Miinukset: "My flight was missed from Stanstead to Dublin and RyanAir employees did not help me, they only wanted to sell me another expensive ticket."
Plussat: "Cheap efficient flight."
Miinukset: "Only two toilets were working. Big queues. Flight delayed by a passenger vomiting with chest pains as we left the standing. She refused to disembark until the captain insisted! Not Ryanair fault."
Plussat: "Friendly staff, easy check in"
Miinukset: "Plane was dirty when getting on, crumbs on the seat, napkins on floor, did not turn the lights of for night time flight"
Plussat: "Ryanair is a budget airline, so the flights are cheap and the service is ok."
Miinukset: "Not enough room for carry on luggage!"
Miinukset: "There were 3 queues, supposedly- one for priority boarding, one for back row seats and one for the rest of the passengers. But there was only one person at the boarding gate and she was accepting anyone with a boarding pass regardless of which queue they came from. This resulted in a lot of shoving and pushing and a complete bottleneck at the gate. It was uncivilised to put it mildly. Really poor experience. Next time I’ll try a different airline even if I need to pay a bit more."
Miinukset: "The really need one of their newer planes ✈️ for the lanzorote route. Longer seatbelts needed."
Plussat: "Punctual flight. Pleasant cabin staff"
Miinukset: "Cabin was so cold that ice was forming on the inside of the cabin wall. Paid for adjacent seats - unnecessary as there were available adjacent seats we could have been allocated."
Plussat: "Very good value for money. Courteous service by cabin crew."
Miinukset: "The gate # was never posted on the flight boards so we had to run to the gate when we happened to hear the boarding announcement. We had to pay 60€ at the gate for an "oversized" carry-on, which was standard size on all other flights. Priority boarding was announced then all the gate crew left, leaving everyone else sitting there. The plane and flight were fine (if you ignore the sales pitches for perfume, raffle tickets, etc), but I could have done without the stress leading up to it."
Miinukset: "My connection at Stansted was very tight. Faced with long lines which could have mennt me missing my flight, I was five no option it to upgrade my ticket. Flight was also 20 minutes late."
Miinukset: "Plane was dirty, boarding didn't have a good organisation, crew wasn't friendly."
Miinukset: "Checked in online paid for checkin bag. Still charged for this but then told we didnt check in and charged another 50 euros each"
Miinukset: "Having to check a bag that will fit in the plane and being charged so much"
Plussat: "Short cheap flight"
Miinukset: "Nickel and dime charges for EVERY "extra" Flight was 1/2 hr late!"
Plussat: "Horrible experience because staff were rude and the ryan air plane was an old piece of junk that shook throughout the flight."
Miinukset: "Horrible experience because staff were rude and the ryan air plane was an old piece of junk that shook throughout the flight. Plus they have all these hidden fees that jack up the price of this horrible flight."
Miinukset: "Generally, the experience was horrible. Poor service at the terminal, with unfriendly staff, no proper instruction about what to expect in terms of all the hidden fees for bags and other items, and an unorganized boarding process. The plane itself was clean, but very cramped, and the process of forcing random seating is just totally meaningless. The flight is already so overbooked that there is no chance any seats would be left unfilled, yet you split up couples, families and friends by forcing them to pay for assigned seats. Very poor customer service. There are many who say the money saved is not worth the hassle if you are not flying alone, and I agree with that. The one good thing I can say is that there were no problems with the baggage handling, but again, this is to be expected, not applauded. Poor quality service, Ryanair, as evident by the fact that your own employees were voicing their complaints to several passengers about the company. This should really be improved, but given that they are not under any significant competition, and people need a way to get to the islands, it is unlikely this will happen. I hope that my negative review, as many others, will force the management to make necessary changes to improve the service provided."
Miinukset: "Sitting 10 rows from my wife"
Plussat: "There is nothing that I like about this trip. It was a horrible experience and probably it will be my last time booking with Kayak. And I will make sure to let friends and co workers know to not use this website, unless you do something about this issue."
Miinukset: "Our flight was at 6:35am from Rome to Greece. We took an Uber to get to Ciampino Airport cause the trains don't work until 4:30 or 5am. So we get to this crappy airport and it was closed. We see people sitting outside in the stairs, sleeping on the few benches that was there and on the ground. Finally around 4am the airport opens and have to be in line waiting another half an hour for the people of Ryanair to come to the counter. When is our turn they told us that we have to go to another counter around the corner to pay for the laugagge and because we didn't print our ticket I tried to print my ticket all day the day I bought it and the website didn't allow me. I kept requesting for a code over and over again thinking I was doing something wrong but the bottom to click just didn't process anything. So I thought with my confirmation number for the booking I will be fine at the airport to get my boarding pass. Well no. They charged us 50 euros per laugagge,, that didn't have any extra weight (11 kilos each laugagge and 50 euros for not printing the ticket. So we paid 300 euros for the 3 of us Now I know why the website didn't accept the request to print the tickets on line cause they wanted to charge ppl extra. And I was not the only one with this issue there were other people in line with the same problem. This is one of the worse airlines ever! Totally scam. They don't give you nothing on the flight not even water. Cause they try to sell it to you. Food, water, snacks. Beware this company is a scam and provide a horrible costumer service."
Plussat: "Best: The flight was direct, not routed through distant cities as is the case with some low fairs from Stockholm to London."
Miinukset: "Worst: The procedures for getting from the airport entrance to the actual aircraft. Only a few minutes to know the gate, thus getting to the gate is rushed. Also the line for checking in was long, and there was no sigh to let me know that I needed to check in even though I already had a boarding pass."
Plussat: "The flight was on time and the crew members were courteous. The landing was alright and we got where we needed to go. I don't mind checking in online as well. It saves the hassle of standing on long lines to get on the plane."
Miinukset: "The airplane was small so I naturally expected the flight to be cramped to a certain level. It was indeed cramped but not all that bad. However, it was considerably warm inside the plane as if the AC was having issues. The other funny thing was the crew members selling items like it was Walmart. Everything from fragrance to selfie sticks to tablets were being sold on the flight, which was kind of annoying."
Plussat: "Crew is very friendly"
Miinukset: "Ryanair forces you to book seats in order to sit together."
Plussat: "They are al so helpful"
Plussat: "There was a 1 hour delay due to traffic and the flight crew kept us up to date with any changes and were overall very professional and kind about it. The pilots also invited kids to see the cockpit."
Miinukset: "Lines in Budapest are terribly long"
Plussat: "I chose Ryanair because of their 10kg cabin baggage allowance. They've really improved from my past (and after that I swore I'd never use them again) experience. Really slick."
Miinukset: "Constant trying to sell you extras."
Miinukset: "Nickel & dime u to death"
Miinukset: "The waistlines outside to walk into the airplane. All the staff on the plane were tense and irritated which created an unpleasant atmosphere"
Plussat: "Friendly staff, arrived on time despite poor boarding protocol."
Miinukset: "Been invited to board, only to end up waiting in a freezing cold stairwell which lead outside, only to find that nobody from Ryan air had even been on the plane yet. The plane door had never been opened until 10 minutes after we had been waiting in the cold."
Plussat: "The flight was relatively on time and fairly smooth."
Miinukset: "I don't like the fact that you have to pay extra for EVERYTHING! For a boarding pass, for any luggage (other than a small carry-on), for a seat assignment and for a cup of tea on the plane, The flight is relatively inexpensive, but you end up paying a lot of money for the"
Plussat: "Friendly Staff Checking in online as 2 people and having seats sat together."
Miinukset: "Waiting for buses and slow passenger boarding and unloading - held up by terminal buses and being stuck in queues on steps as buses were so full Plane was very hot - even with the air conditioning jet on. Both flights were delayed - on way out in air wiaitng for landing slot, on way back waiting for a take off slot."
Plussat: "Ryan Air is the worst airline. They rip off unassuming people by exorbitant charges at the airport."
Miinukset: "The customer service is nonexistent and the companies policies ar designed to take advantage of customers."
Miinukset: "there were multiple hidden charges 100 dollars worth"