being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Plussat: "Very nice airplane and pleasant crew"
Miinukset: "I congratulate the KLM crew!"
Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plussat: "Crew was great, very responsive and hospitable!"
Miinukset: "more lunch choices, especially choices without dairy products."
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Plussat: "Crew was fantastic."
Miinukset: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Miinukset: "Boarding could be better"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Miinukset: "Nothing special"
Plussat: "Staff very pleasant"
Miinukset: "Evening snack was not the greatest breakfast was pretty food"
Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"
Plussat: "Good flight, arriving well on time."
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Miinukset: "Bit cramped for space"
Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Plussat: "Very friendly service!"
Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Miinukset: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."
Plussat: "Cabin crew very pleasant"
Miinukset: "Lost our bags, little sympathy from staff"
Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Plussat: "Speed, crew, and reliablity."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"
Plussat: "Very good flight, excellent service and good food."
Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Plussat: "Staff, service"
Plussat: "We love the flight all the way"
Plussat: "captain was great."
Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Plussat: "Plane service"
Miinukset: "1h30min delay at airport"
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "The flight arrived ahead of schedule."
Miinukset: "Check in was not available and had to fly standby despite having reservation."
Miinukset: "Nicer behaviour from crew, smile is easy."
Miinukset: "Boarding process"
Miinukset: "The santorini airport is a mess. Our flight was delayed nearly an hour because the tiny airport wasn’t able to handle the amount of flights they had coming in and going out at the same time"
Plussat: "We made it to Barcelona."
Miinukset: "Vueling seems to be late very often. This 40 minute flight flight was over an hour late."
Plussat: "The crew tried well enough"
Miinukset: "The main course"
Plussat: "The person I was sitting next to."
Miinukset: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Plussat: "Quick flight - friendly staff"
Plussat: "Crew was nice and friendly"
Miinukset: "Horrendous experience from checking to the airport. Be aware when trying to check in online, not only posible if you don’t pay a fee to choose seats. Therefore you are unable to check in until the last minute, and as they overbook the flight, if you don’t pay, You risk not get into the plane."
Miinukset: "Chaotic under staff and poorly organized. Forced to rush and nearly miss flight despite being at airport well in advt"
Plussat: "Perfect timing and nicely crew"
Miinukset: "There is no food not even a glass water for free"
Plussat: "Because kayak did not alerted me my flight had to be moved to Miami since is the only city that provides passports the same day. This extra expense costed me over 400$ in hotels gas and extra parking costs."
Miinukset: "Kayak services were terrible and I do not plan to use them again. The website should have alerted me that I needed a passport valid for longer than 3 months to my flight for Spain."
Plussat: "Boarding and check I. Went very smoothly and efficiently."
Miinukset: "The seat were very close together, and it was very difficult to hear what the captain was saying."
Plussat: "The airline was terrific, despite being delayed we really did board and arrive at our destination in quite good time. The Italian stewardesses were absolutely charming and offered their services extensively."
Miinukset: "Loved that me and my travel conpanion go to sit beside one another, and somehow we’re at the very front of the plane together in seats 1B & 1C Prime location. Overall had a very pleasant experience with Vueling 10/10 would fly with again."
Plussat: "Assigned exit seats to us"
Miinukset: "Rude staff, grabbed my shoulder to ask a question instead of just asking verbally, not allowing us to bring carry on bag, etc."
Plussat: "I am still alive"
Miinukset: "They charged for coffee. My legs are too long to fit without my knees going into the isle. They didn't have room for my bag."
Miinukset: "4 hour delay"
Plussat: "Clean, nice crew"
Miinukset: "More than 1 hour delay"
Plussat: "at the check in. I've been asked to pay because my booking didn't show that I included 1 in cabin bag and 1 ship for each traveler. I had to pay because I wasn't going to lose my flight. I ask you to check my booking please."
Miinukset: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Miinukset: "Big delay, poor information from staff."
Miinukset: "The worst flight in my life"
Miinukset: "Awful. Didn’t make it. Vueling was terrible at fixing the problem. Stranding is in Barcelona airport"
Plussat: "It’s a quite flight and good space"
Miinukset: "No billows at the chairs"
Plussat: "Plane was on-time and I got to where I needed to be. Price was also very nice."
Miinukset: "Boarding was a painful long queue. Plane was crammed and hot. Food / Beverage cart didn't come around until the flight was almost over."
Miinukset: "My flight was delayed 3 hours, so I missed my connecting flight. Then there were no more flights until the morning. Vueling paid for a hotel for me, but the hotel was over an hour away from the airport at 2 in the morning, and I woke up at 5 the next morning and sat in 2 HOURS of traffic to get back to the airport. The shuttle left late tho, and I almost missed my flight again. Bad experience."
Plussat: "Quick flight and good service"
Miinukset: "Cheap flight but odd that we always take a shuttle from plane to airport"
Plussat: "nice enough plane. clean, full. pleasant crew."
Miinukset: "two hours late, because of earlier weather, there was never an acknowledgement or apology until a recorded announcement at the end of the fkight. after changing departure gates (again no sorry) the boarding was chaos, led by silly giggling wonen who had no decorum and no sense of safety. then a 45 minute wait onboard, no explanation. food for sale looks terrible. bumpy (not their fault) it all might have been far more humanely done."
Plussat: "Easy boarding and smooth flight."
Plussat: "No issues with flight or crew"
Plussat: "Staff were friendly"
Miinukset: "Boarding too slow and unreasonably delayed flight beyond scheduled departure time. Baggage handling at LHR was dreadfully slow, some 25+ minutes waiting at the carousel for bags to appear after the first few came through."
Miinukset: "The airline lost my luggage. I called continuously and they kept telling me that it was on its way, but it never arrived! I finally received it 2 days later."
Miinukset: "overbooking, rude staff"
Plussat: "Comfortable chairs, clean airplane"
Miinukset: "Flight attendant had a bit of an attitude. Bad day, perhaps."
Plussat: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Miinukset: "beverage/snack service should be complimentary like itbia on most other flights"
Plussat: "The boarding and flight was at the right time."
Miinukset: "The confort is very bad. So small the space for the legs"
Miinukset: "Cancellations and delays over and over again. Will not be using them again."
Miinukset: "All good"
Miinukset: "They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all the hotels there were full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Plussat: "Good crew, Lovely flight"
Miinukset: "Slight delay but wasn't a big problem"
Miinukset: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Plussat: "On time, no charge for checked bag, easy & pleasant."
Plussat: "Safely arrived."
Miinukset: "Delay without warning. Very little to no communication. No real update. Disorganized boarding. Was put in a seat that didn't recline without being told."
Plussat: "On time, friendly staff at the airport and on board."
Miinukset: "Too hot on the ground after boarding, waiting for so long and no one explain what's going on. Captain on tbe spesker was too loud."
Miinukset: "Very cramped. No leg room. No seat pockets."
Miinukset: "The most rude people I have seen in all my life. I hope the Conpany could fire all of them."
Fast, good loads in and out, totally worth of price.
Plussat: "As it was impossible to confirm that I was on that flight, and I had to book another flight with Tui less that a day before I was due to fly, therefore to like. It was equally impossible to contact Last.minute.comm."
Miinukset: "It would be have been great to make contact with an actual human being"
Plussat: "Staff is really fine."
Miinukset: "There was no food and drinks at the flight. Not even the water. Also I dont understand the point of priorirty biarding as 90% of passengers were on that row."
Plussat: "The crew is doing its best job given the cards they gave been given to play with !"
Miinukset: "It was all good for a budget airline."
Plussat: "On time - good crew -"
Miinukset: "Noisy plane (737 ) and noisy group of passengers on adjacent rows pilot and crew announcements downed out. seat allocation charges are a ripoff - makes the total price unrecognisable to the advertised price"
Plussat: "It was a great flight staff A1 and beautiful flying from knock, hadn't done for years , hot paninis great food better than Emmirates I flew with over the Christmas"
Miinukset: "Having to now pay and queue for cabin baggage is treating customers like dirt. Flight was one hour late to Dublin so missed my connection. Best not flying with this crowd in future."
Plussat: "'ve Ry quick"
Miinukset: "40 mins late"
Miinukset: "Delayed by 1hr and waitied 20 minutes to disembark plane waiting for bus."
Miinukset: "Kiwi booking through kayak was deceptive and I had to pay for a ticket at check after learning Ryanair does not do business with kiwi. Price was more than double and kiwi also billed me. Thanks!"
Plussat: "The lady at the boarding gate was nice, she issued the tickets before we gave her the voucher that we paid. Because the plane was leaving"
Miinukset: "We didn’t aware that we need to pay 55€+vat per ticket because we didn’t check in online. I was really angry"
Plussat: "The inflight crew was friendly. And we got there."
Miinukset: "Flight was late. But yet we started boarding right away. The crew made everyone stand in the gate entry for over 40 minutes. We then were put on hot buses with no a/c and left to sit there as well."
Plussat: "Late departure from Dublin as expected But it was 30 min, anyways the flight made up time and only arrived 5 minutes late. The staff were very helpful also"
Miinukset: "The new slimline seats are very uncomfortable when seated for anything longer than an hour, the cushioning is very light and the angle of the seat is not as comfortable as the old ryanair seats. Also there was a long delay in Ciampino at the baggage belts considering the airport was empty - i know this is more a problem with the Airport but ryanair would surely have enough pull to get this sorted."
Miinukset: "Seat pitch is too short for anyone over 5’8”"
Plussat: "Flight on time and arrived early"
Miinukset: "Over an hour to disembark and get through passport control so no point in being on time and traveling hand luggage only , this we done because baggage is notmally a nightmare at Manchester"
Plussat: "On time and good flight"
Miinukset: "Mix up at airport with gates and late changes, lots of confusion"
Plussat: "Crew was friendly! Aircraft was very clean and the flight was on time!"
Plussat: "Reasonable cabin bag allowance."
Miinukset: "Even with priority boarding, kept standing as long time in a freezing tunnel."
Plussat: "We had a very short flight from Dublin to Edinburgh and everything was good"
Plussat: "Cheap efficient flight."
Miinukset: "Only two toilets were working. Big queues. Flight delayed by a passenger vomiting with chest pains as we left the standing. She refused to disembark until the captain insisted! Not Ryanair fault."
Plussat: "Prompt take off and easy boarding.decent leg room"
Miinukset: "My husband was very disappointed with the coffee and the chocolate and cranberry cake. Prices very steep too.."
Miinukset: "The really need one of their newer planes ✈️ for the lanzorote route. Longer seatbelts needed."
Plussat: "Punctual flight. Pleasant cabin staff"
Miinukset: "Cabin was so cold that ice was forming on the inside of the cabin wall. Paid for adjacent seats - unnecessary as there were available adjacent seats we could have been allocated."
Plussat: "Captain had to take emergency action. We didn't know what was going on. It ended up fine, but it was scary without any knowledge"
Miinukset: "Seat size, riding a bus to and from when we had priority booking. Not worth the extra money."
Miinukset: "Plane was an hour and a half late showing up and taking off."
Miinukset: "My connection at Stansted was very tight. Faced with long lines which could have mennt me missing my flight, I was five no option it to upgrade my ticket. Flight was also 20 minutes late."
Miinukset: "Our flight was delayed by over two hours from Frankfurt Hahn. No one on the ground gave us any information. They left the entire group of people alone in the gate and did not return until the flight had landed. Everyone was sitting on the floor, clueless. We did not know where the plane was or when it would come. I also paid extra for priority boarding to ensure that my bag would have space in the overhead compartment so I would not have to store it under my seat. However when the remainder of the passengers boarded the aircraft, they took my bag out from the overhead compartment to put another passengers bags where mine were. They had me put my bags underneath my seat. This would not be a big deal but I am an above average tall person, so it forced me to be quite uncomfortable for the entire flight. When I tried to tell the flight attendant that I paid for priority, she ignored me and walked away. 2/10 would not use airline again. I would rather pay the extra to be treated better."
Plussat: "Flight was comfortable, from a flying point of view."
Miinukset: "The "preboarding method". Waiting standing up for an hour. Comfort on board is quite "Spartan", meaning not enough room for anything, no amenities for free, etc, etc..."
Plussat: "The availability to go from Ireland and Scotland was very nice. The cost was cheap with an additional fee for everything else. I did purchase an extra bag at 20kg before. I also paid 5 GBP for priority seating. Your ticket is your phone or a print out. There is no entertainment, possibly with the exception of conversation. You could purchase limited food items."
Miinukset: "The plane numbers did not seem to correspond to the download. I had to check the screen by town and I was vaguely concerned I might have made a mistake. The gates changed twice. Or, they announced the wrong gate change the first time."
Miinukset: "I tried to do the check in on my phone and it showed that i did it. But when I got to airport I found out I did not do correctly and needed to pay 50 euro extra per ticket. It was confusing and I had not been prepare to use internet too much on my vacation abroad. This made it very confusing and difficult to try and do emailing on my old phone. And Not something any of the other flight bookings I made required. Or had such a high charge for not doing. Why isn't just buying ticket enough? Why did I need to do an added checkin, with such a high cost. And the people at airport were not understanding or helpful at all. What a hassle and pain to spend same amount as ticket itself practically."
Plussat: "The plane itself was good. It left on time."
Miinukset: "Stood in a long line only to be told that we had to go to a different line. Not marked. Told to print boarding passes which is something a traveler cannot easily do. Not able to do that before leaving the United States."
Miinukset: "Uncomfortable seats"
Miinukset: "Flight was delayed for more than an hour"
Plussat: "Cheap and chearful"
Miinukset: "Flight was delayed by 30 minutes."
Miinukset: "More than 4h late. First and Last time on raynair"
Miinukset: "Ryanair wouldn't let me cancel my ticket or get a refund. Sad!"
Miinukset: "Ryanair is really pretty bad at the customer one on one model. They DO NOT WANT TO HELP AT ALL !! it just seems to me if you are in customer service you should understand that people who travel from other countries are helping with your economy,YOUR JOB, If you don't fit the model move on,find something else to do in your life. Don't make me feel like I owe you,really you owe me a easy time getting through all the troubles of your airline.If some one from the airline reads this you should play under cover and see what i mean ,act as a person who needs help,does not understand your accent .you just really are bad !!"
Plussat: "Even the departure was delay we arrive on time"
Miinukset: "Dirty seat and table. Crew member in charge treated passengers as foolish cattle."
Miinukset: "I understand this is a budget airline; however, they trap you with non-stated fees. I received an email letting me know that if I did not check in online in advance, we would have to pay €50 each to check in at the airport. So I checked in online for my entire group in advance and when we arrived, we were told we had to pay €18.60 each to print our boarding passes because the airport wifi was not strong enough to refresh and pull up our online passes. I wouldn't even be able to change the outcome in the future because there was no printer available at our rental house and apparently only one printer for the airline. This is just completely outrageous, especially for a 30 minute flight. Avoid this airline at all costs."
Plussat: "They are al so helpful"
Plussat: "fast boarding, friendly ground & plane staff, no pedantic messing around with on board luggage...easy, cheap & overall remarkable value"
Miinukset: "nothing bad on this flight...I now have to write another 50 characters which is a bit silly"
Miinukset: "Rude representatives and terrible organization."
Plussat: "They are taking 50 euro for only one bag while check in !!!!!!!!! Which is makes my angry ..... I bought the ticket cheap but I'm not statisfy with there service . I felt bad ideas about this company ."
Plussat: "Flight and crew and service were good once we got to the gate and on the plane."
Miinukset: "We were required to have a printed boarding pass, and since we were traveling it was difficult to get prior to getting to the airport. Once we got to the airport, we were bandied about from one desk to another, then told we would have to go spend money at a computer/printer station, or else pay 15 pounds."
Plussat: "I chose Ryanair because of their 10kg cabin baggage allowance. They've really improved from my past (and after that I swore I'd never use them again) experience. Really slick."
Miinukset: "Constant trying to sell you extras."
Plussat: "Great experience overall..The Ryanair help desk at the airport was a great help as we couldn't print our boarding passes."
Miinukset: "Only problem was getting boarding passes printed. Eventhough I had Ryanair app, couldn't get mobile boarding passes."
Miinukset: "If you happen to prefer to checking in in at the airport, be prepared to pay a 45€ fee.Ryanair wants their passengers to check in online via their app. If you check in via the website, then you must physically print out the boarding pass. Obviously this is ridiculous."
Plussat: "The two seats next to me on the plane were vacant, so I was able to spread out and pretend I was in first class."
Miinukset: "They have you stand in line 30 mins before the flight. By the time you board the plane, you're stiff and unhappy."